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hchristenson28New Member

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot shutdown

I was contacted by a “Webroot representative “ telling me I owed $1,499 a year for the past three years after signing up for service in 2018.I was unaware of this obviously and told them i wanted to cancel the service. They said they would shut down my computer for 60 days if I did not pay. I still did not pay and a week later my laptop was shut down completely. i bought the laptop through Best Buy/Geek Squad and need assistance restoring my computer. Please assist in any way you can. Thanks,Hans Christenson

1 year ago

JEfromCanadaNew Voice

asked in Got a Question?

VirusTotal shows problem on website using Webroot

My website got hacked about 10 days ago. I thought it had been totally fixed (restored from backups), but apparently there were remnants of the infection that were on the backup. So, Webroot (and one other) detection was triggered when I used the VirusTotal website. Now, the infection has been completely removed, but despite doing a fresh scan on VirusTotal, Webroot is still showing the site as being malicious. How do I get Webroot to take another look at the site?The url is https://amherstburghomehealth.ca (a health care facility in Amherstburg, Ontario, Canada) This is my first post on Webroot, so please forgive me if I chose the wrong subforum. Thank you.

1 year ago

burdgepFresh Face

asked in Got a Question?

Webroot is rubbish.

I cannot log in to Webroot. I have had this problem for years now. I have tried changing my security code, my password and everything else I can think of, but Webroot still says my info is incorrect. What is wrong with thieir system that they cannot update my changes to be effective the next time I use them. It makes me so cross that they are so inefficient. As for trying to use LastPass password manager, that is another disaster. Can anybody suggest how to get Webroot to accept my new Security code and password, before I put my fist through my computer screen.Thanks, any ideas will be welcome.

1 year ago

Arcane101New Member

asked in Webroot® SecureAnywhere™ - Antivirus

A version of webroot is on an old hard drive that I can no longer boot and so I can't reuse my key.

I replaced my hard drive a while back because my old one was dying. I wasn’t able to uninstall Webroot when I still had access and coming back now I don’t think it can boot up into windows at all. Is there at all a way to strike that instance off and recover my key to use elsewhere?.

1 year ago

JawkyFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Differences between Best Buy Supported Webroot and Regular Webroot

Are there any differences between Webroot provided by Best Buy and regular Webroot? Like any features that are different, price, features, settings, etc. Just anything in general.

1 year ago

fidelisNew Voice

asked in Webroot® Consumer/Business - for Macs

What is WSDaemon and why does it need Full Disk Access?

This is on WSA-Complete, iMac 2017, OS Monterey 12.1. A WSA tech installed WSDaemon (the name itself makes me nervous) when I had a problem when using OS 11(.5, I think). (The problem was: on startup, “out of the blue” - after a long time with no issues - WSA surprisingly needed my Key, once given it it could not begin a Complete Scan.) The tech needed complete access to my computer on-line (a requirement itself that makes me very very nervous); he installed this “demon app” with Full Access, and it did solve the problem at the time.After a few days, I was troubled enough with this app that I stopped its Full Disk Access to see what would happen. Stopping it made no difference: WSA scanned fully without “Full Disk Access” - no problems, for several weeks, still with OS 11(.5, I think).Then, this Need-for-Key--Key accepted, followed by Failure-to-begin-FullScan issue returned. I decided to try an update to OS 12 to see if WSA could run by itself (without Full Disk Access for WSDaem

1 year ago

jmrathbunNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Does Webroot Disable the Malware App in WinX Home?

We’re having a problem installing some software and the dimwit at the help desk wants us to interrogate the Windows Ransomware app though she knows we have Webroot. We’re being denied access with something along the lines of “Your IT department has blocked access to this app...” which is silly because there is no IT department here and both of us have administrator privileges for this computer. I was wondering if this is really Webroot taking charge of security. The Webroot report shows no suspicious activity in the past two years. Is there any value to pursuing this problem further or can we rely on Webroot’s report wrt “ransomware”?

1 year ago

JawkyFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Does Best Buy Supported Webroot automatically renew?

Pretty stupid question since it says subscription is “active” on my panel, but I’m still kind of paranoid, getting somewhat mixed answers online, and I can’t seem to find the same question on this site. And I literally just made an account to post this question. But anyway, does it automatically renew? It says “active” near where it says subscription and I want to make sure.

1 year ago

jojomensanFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Does Webroot turn off all Windows security measures?

Are all these instances supposed to be turned off when WSA is installed?

1 year ago

adamackFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

durantashCommunity Leader

asked in Webroot® SecureAnywhere™ - Complete

log4j vulnerability in webroot ?

Hi Dear,my question:log4j vulnerability in webroot products ? ThanksAmir

1 year ago

Clover LeafNew Member

posted in Got a Question?

How do I add another device

How do I add another device to my account

1 year ago

Deja AdysonFresh Face

asked in Got a Question?

Write on an image

How to write on an image like memes Is there any app?

1 year ago

Deja AdysonFresh Face

asked in Got a Question?

email password

I forget my email password, how can I get my password

1 year ago

CHILLZZNew Member

asked in Webroot® SecureAnywhere™ - Complete

THANKS

1 year ago

alexbachFresh Face

asked in Webroot® SecureAnywhere™ - Complete

Facing Ethernet Doesn't Have a Valid IP

Hey, I spent a lot of time on this but couldn't succeed.  I removed Webroot SA complete because I was getting error 10 and 21 for backup and file sync (still have that problem but screw it).  Then my ethernet quit working and I got an "ETHERNET DOESN’T T HAVE A VALID IP CONFIGURATION" error in Windows.      When I tried to reinstall it, it gave me a Bad Keycode Error of some sort. So, I figured it need to handshake to confirm the Key.    Can anyone help me out on this?

1 year ago

BonskYNew Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Conflict with Adguard 7.7 (PC Agent) and Latest update of Webroot PC agent 9.0.31.84 ?

Good day ! I used the combo Adguard (pro) with Webroot IS from several years with no problem and happiness. Yesterday , I received the update on my Window PC Webroot agent to version 9.0.31.84, so far, so good And suddenly , all my browser (Edge,Chrome, Firefox) stop responding and won’t load any web page. After investigation, I remove Adguard Window PC agent and it resolve the problem , my browser breath again… I tried to exclude Adguard module in Webroot but it doesn’t work. is there a conflict between the new version of Webroot and Adguard ? I would love to keep both program on my PC Note : I’ve got the same problem with my wife PC Thanks and have a nice day

1 year ago

Webroot_HomeUser_HelpNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

How to downgrade Webroot Internet Security to Webroot Antivirus

Hello, I no longer require the extra features or devices of Webroot Internet Security and am looking to downgrade to the lower cost Webroot Antivirus. Do I simply purchase Webroot AV and input the key on my current Webroot Internet Security install? Will it require uninstalling and reinstalling the product? Thanks!

1 year ago

PSilversmithNew Member

asked in Got a Question?

ShellExtension.dll shortcut created by Webroot

When I cold boot my Win 10 system, I note a new desktop shortcut for “Webroot” - whose link is to open a file “C:\Programs\ShellExtension.dll. Every time - despite my deleting the shortcut before shutting down. What’s worse, as part of the bootup process, I always get a pop up box “ How do you want to open this file? Internet Shortcut ShellExtension.dll .”How do I prevent the shortcut creation and the bootup message? Many thanks. Peter

1 year ago

Roll Tide MomNew Member

asked in Webroot® WiFi Security

Wrong Country Icon?

I just activated my Webroot WiFi Security and selected “connected to automatic”. Why does the country icon show Mexico on the welcome page when I’m in the US?

1 year ago

Wax_Bean_SandwichNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot secure anywhere solution agreement popup keeps popping up

Hello,I just created a Webroot account, and message board account just to post this question.Today (December 12, 2021) I renewed my Webroot Secure Anywhere Antivirus coverage via a digital download activation key. (3 computers, 2 years).The 3 computers now have the new, extended coverage, however, the Webroot secure anywhere solution agreement pop up keeps popping up even though I keep pressing the ‘agree’ button. Once, I noticed it popped up 3 times in about 5 minutes. I never had this issue when I was on the previous activation key.It’s Webroot Secure Anywhere CE 21.4 and its software version 9.0.31.84 “latest version I read another similar question posted here, from November 2020, but Webroot didn’t answer, the author of the original question posted that Webroot recommended they uninstall, then reinstall Webroot, which is very inconvenient for me to do with all 3 computers.Part of the reason why I decided to ‘register’ the key and create a webroot account was in the hopes it might

1 year ago

midge1959New Member

asked in Webroot® Consumer/Business - for Macs

webroot

our webroot in the dock does not show an exclamation point, however at the top it does, and when I open webroot , it says first scan not completed or something like that? I want to make sure that our computer is protected. Please let me know about this. thank you. I have an Imac desktop.

1 year ago

nosteeleNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

How do I reset the password for the advanced settings tab in webroot?

I'm trying to change settings in the Desktop access control menu. I know the password for my webroot account on the web, but I can't make changes within the Desktop application itself using that same password. I would like to be able to reset the Desktop App password. I have tried using the app Advanced settings (Access Control) to Reset to Default but it stops me right there by asking for my password, which I don’t have.Can someone help me with this please?

1 year ago

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