Product Help & Discussions
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scan just completed
HiTwo errors are showing after scan completionNo 1 The cpu is underpowered and impacting performanceNo 2 An error process has a possible hand leak ( amdrsserv.exeShould be concerned about these issues would appreciate any advise given on how to rectify if these are a problem.Kind Regardsnjj
Webroot DNS - How is it working for you?
Hi All – I am the Product Manager for DNS Protection and my colleague [user=51739]JonathanB[/user] and I are resident DNS evangelists and we are always interested in hearing from you on your experience with the product – good or bad! It has been close to 2 years since we launched DNS Protection service to the market and I am happy to share that we received the highest rating by [url=https://www.expertinsights.com/service-types/dns-web-filtering/reviews][u]Expert Insights[/u][/url] and we are seeing good steady adoption of the product. Webroot is committed to serving our SMB and MSP customers and bringing best in class Security offerings. To recap, 2018 was a very busy year for us and I would like to highlight some key product enhancements that has driven our growth: [list] [*]VPN support + IPv6 support (only vendor to support IPv6 for roaming clients) [*]Granular Policy Management enables support at Site, Group, and individual devices. [*]Stable, Hardened DNS client for
Webroot blocks my VPN and Thunderbird connections
For almost a month I have been struggling to find out why I could not use my OnGuard VPN connection with UCLA. I had long calls with IT personnel, who could not fix the problem. At the same time, Thunderbird, which I used to access my Bruin Online email, stopped working. Finally, I tried deactivating Webroot. Lo and behold, both OnGuard VPN and Thunderbird worked again!To put it mildly, I am not very happy with Webroot right now. Any explanation?
Support for macOS Monterey
Hi there, Tried searching in multiple places and can’t find any mentions about newly released macOS Monterey and Webroot support for it.I understand it is only few days old, but we have customers enquiring about possible upgrades in near future and we are currently deferring such due to the unknowns with Webroot.Some roadmap if not yet, or a clear answer would be appreciated. Thanks,
Console Alerts not Triggering
HiI have had console alerts setup to notify me of Threats and Installs for 3 years but in the last 6 months I have not been sent notifications for detected threats or installs on all bar one occasion where I received it 24 hours after the fact.It used to all work instantly.I have raised this with support now and in the past and not got very far. Is anyone else experiencing this issue and if you managed to fix it how did you do so?Thanks Bill
Wi-Fi security - 'Too Many Open Sessions'
My understanding is that I’m allowed to install Webroot Wi-Fi security on a maximum of three devices. I’ve had Webroot Wi-Fi Security installed on two devices (PC and laptop) for some time now with no problems. Recently my PC had a new hard drive fitted. Now I’m getting a ‘too many open sessions’ message on the Wi-Fi app on my PC - I’m assuming this may be something to do with the new hard drive being treated as a new device, even though this would stilll bring it up to three devices only. I’ve tried logging out of Wi-Fi security on my laptop and still receive this message on the Wi-Fi security on the PC. I’ve tried shutting down the laptop completely as well as uninstalling/reinstalling the app on my PC with the same result - still ‘too many open sessions’. I’ve also created a Webroot customer support ticket (twice) over the issue but have yet to receive any reply. Does anyone have any ideas on how I can rectify the problem I have with the PC?
Hello,I am writing this from information given to me from my grandfather so I apologize if this is a bit vague, I will do the best I can. Over the weekend my grandfather got a call claiming they were from microsoft and that his computer had a virus and that he needed to follow their instructions to remove it. This involved uninstalling his current anti-virus and installing a suite of programs including Webroot. They then asked for a large sum of money for the virus removal and activation of the new anti-virus software for a 5 year warranty period. All of this was done over the phone and he did not write any of it down so we have no clue what the key was that they gave him or any other relevant information. The only info they gave him for future contact was the geek squad number, and when he tried to call the number they have no record of the transaction (of course). Is there any thing we can do to potentially find the key that they gave him and the details of his subscription; if there
Webroot for MacOS 11.6 v220.127.116.11 - can't dismiss login item and policy doesn't apply properly
Hi there, I have installed Webroot v18.104.22.168 for MacOS 11.6 Big Sur, after fighting an ongoing “Update available” but nothing happens when button clicked issue, in the previous version. Right now - I can't dismiss login item - as in Webroot window constantly popping up as soon as logged in. Policy on the console set to Silent Audit and suppose to hide GUI as well as site key and etc but doesn't apply properly and i ca see the key, suspend the protection, close the tool etc.What is the solution here please? Has anyone had the same issue?It is about to be deployed to 20+ more MacOS devices. Thanks,
For SOC Compliance, we need to have a evidence of our policies. Currently the work around is to just take screen shots, but this is very tedious and inefficient.I see there was an older thread, however that answer does not apply to the current UI.We currently use the CE 21.4 version, is there a solution to be able to export the policies? (I tried through the reporting tool, but I do not see the option there as well...)
When i turn laptop back on, my Webroot settings are all changed?
When i turn laptop back on, my Webroot SecureAnywhere settings are all changed?Hi everyone,I have an HP laptop, 4 years old, 12 gb RAM, 128gb ssd c drive, 1 tb hi-speed standard hard drive, Intel I-7 processor...a nice 4 year old laptopBeen having this problem for over a month now, since Windows began talking about their Windows 11 update…..whenever i turn the laptop off, then turn it back on, my Webroot setting have all changed...the running tally of number of scans goes back to 1……..I have to open the setting, turn on the desktop shortcut, then go to scheduling and set the time everyday for my scan, i also have to change Webroot to maximum heuristics as well…...whats the deal?I’ve uninstalled/reinstalled Webroot, no helpI’ve uninstalled and reinstalled Webroot in Safe mode, no helpIve run several system restores, no helpIve run all my antivirus programs, Malwarebytes, Superantispyware, they've found nothing….First three years of using Webroot, no issues, now all of a sudden, noth
Webroot blocking my vpn to operate properly
I am trying to set up my VPN for a company which I am going to be servicing. How can I set this up without uninstalling my Webroot software? I am getting a windows defender error. My defender is open and my webroot is operating properly. How can I set up the VPN without removing my webroot.
SAT Report - Global Console Campaign with multiple sites targeted
Hi, If I create a SAT Campaign in the Global Console and add multiple sites, can I still get a report of the Campaign results for an individual site?For example Will the Campaign report show the results for all the sites added to the Campaign? as I am looking to get the Campaign results per site so that one customer does not see the results for another customer.Thanks
How to delete a user from Webroot Secure Anywhere, home...
Google Search items that deal with deletion of unneeded users are related to older versions of Webroot. It appears that customer support need to remove an errant or out of date user from Webroot Secure Anywhere Home. I did not realize that I could change the email address for an existing user, so I created a second one with intention to delete the first. But there seems to be no way to do this from within the pc browser area. I decided not to change the email login on the original but am now left with the latter address which seems to be irremovable.PB
Need to Remove Webroot Secure Anywhere from Multiple Machines
Took over IT support for a new client. The previous client had Webroot installed and we need to get it removed from multiple machines. Its Webroot Secure Anywhere and will not allow us to uninstall. It says its managed by the Web Console and changes must be performed centrally.Please help. Created a customer support ticket, but have not received a response.
Ever since I got your garbage VPN, I cannot download anything (your App is restricting my bandwidth even after I uninstalled it )nor can I stream anything (because of the restricted bandwidth). How do I fix this and get rid of your garbage off my system (both Win10 and Android phone- same issues after webroot install) once and for all???????
i have been hacked on my e-mail which is verizon aol and my facebook page, i was able to change my passwords on facebook and google but my aol mail did not take new passwords so i can,t get e-mail from anyone. do you know what i can do next it seems someone is prenting to be me asking for money or gift cards.
Can't communicate with Webroot
I got a new keycode from Amazon, but the Webroot app keeps telling me I need to activate my account. I tried several times to log into my account, but it keeps logging me back out before I can even click on anything (it’s really instantaneous). I work during the hours Webroot technical support is available by phone. I called once and was told I would be on hold for approximately one hour. I have to work so that wasn’t doable. I called again and was told 35 minutes. I’ve tried email (they gave me a number to call that turned out to be a fax number once, and then another number that is available during business hours only), I’ve tried to open five different requests, which it assures me will be answered within 24 to 48 hours, but it will be a week tomorrow. I get the error message “Error(URFL601):You must confirm your previous registration before continuing.” I am about ready to uninstall the program and put Kaspersky or Norton in.
MSI Installater Issus Please help
I am getting hundreds of MSI installer errors in even view traced to webroot. This is not acceptable here are a couple of them.Product: Core -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_WRCA_INSTALL, location: C:\WINDOWS\Installer\MSIFFD9.tmp, command: /Install "C:\Program Files\Webroot\Core\\" Product: Core -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_WRCA_INSTALL, location: C:\WINDOWS\Installer\MSI3BF8.tmp, command: /Install "C:\Program Files\Webroot\Core\\"
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