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5 months ago

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StealthFresh Face

posted in Webroot® SecureAnywhere™ - Antivirus

Folder exclusion - unbelievable

The topic still comes up from time to time, and while [b]it's not likely to happen[/b], we don't necessarily want to quash the discussion on it if it turns out it's something people still want.[url=/t5/Ideas-Exchange/WSA-all-versions-Exclusion-of-specific-files-folders-from-scans/idi-p/3300]https://community.webroot.com/t5/Ideas-Exchange/WSA-all-versions-Exclusion-of-specific-files-folders-from-scans/idi-p/3300[/url]   When you think you've finally found AV that has a normal price and works well, google finds quote above... Sorry guys, as a developer I can not have AV that does not let me exclude folders from being scanned. It's so annoying when WSA deletes every single .exe file generated by compilers. And in a world where time matters I can't afford wasting my valuable time for excluding .exe files from being scanned every time I compile a code.

6 years ago

aktiffkPopular Voice

posted in Webroot® SecureAnywhere™ - Antivirus

Webroot and comodo internet security lastet version 7.xxx

Hi guys of beloved comunity as i say ou and i am dont presuntous i have a new flamant computer and i want the best security i have webroot and toolwiz combo but it dont virtualizes good the softwares of the research center where i work only comodo internet security virtualizes it good and mantain operationally whithout make system changues. The other virtualization software includes toolwiz and webroot sandbox made changues or have to reinstall the app every time i want to use. Comodo´s virtual kiosk let me stay that installations here and insolated totally insolated. I dont critic webroot i have install in all my home machine but in the mine have more virtualization needs, because i live in mexico and  that software are of questionable procedence, maybe malicious, maybe etc. I am very sad because webroot works well on my machine, no one fp, no one slow down, and webfilter of deluxe, but... That the cuestion... And how can i configure webroot  to alongside whith comodo becaus

8 years ago

TabazanNew Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Which Zip Archive software ??

Hello,    I have tried today to install a new Zip / Archive software, replacing my old Win Rar.   Both (official) Winzip and WinRar have been blocked by WSA during install, for a specific malware element. So I installed none.    Oh, yeah, WSA turned red, quarantined the element (downloaded from developper site), and worked quite well and fast at it. But I'm still without Zip program ;)   What Zip / Archive soft is considered by WSA as valid and safe ... (without having to edit the Zip prog in regedit) ??   Thanks for your advices !  

8 years ago

jimdeff

asked in Webroot® SecureAnywhere™ - Antivirus

I keep getting messages about updating Adobe but when I go to down load it says I have the latest

I keep getting messages to update my Adobe Flash player yet when I do I get  a potential virus message so I abort has anyone else gotten these?

8 years ago

CMCNew Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Browser Password Management Question

I have the password management feature that works for Fire Fox but I want to switch browsers to internet explorer.      How can I get the icon installed up in the right hand corner of internet explorer to access all of the sites in my password manager?       Thanks for your help.       CMC

8 years ago

LindaFreFresh Face

asked in Webroot® SecureAnywhere™ - Complete

I deleted my Webroot Password Manager Extension and need to re-install. How do I do this?

Hi, I deleted my password manager extension for chrome and want it back now.  How can I do this?

5 years ago

cloudPopular Voice

asked in Webroot® SecureAnywhere™ - Complete

Does webroot protect against hacking and web based attacks?

I'm gathering these don't involve viruses as such? That's why I'm asking.

8 years ago

durantashCommunity Leader

posted in Webroot® SecureAnywhere™ - Complete

i am confusing on block website

for some sites : webroot blocked their , but same time i open new tab and type same address , webroot do not blocked their !!!!     Why ???   why webroot on one time and same URL on 2 tabs , show Different results ?!

8 years ago

BR-BOBNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Does Webroot store the file of passwords on my PC

Because of the Firefox 40 update I want to use Revo Uninstaller to remore Webroot and all accosiated files from my PC as I try and get back to a happy place..I do not want to lose the file that contains the websites and their passwords. I want it available when I reinstall webroot.

7 years ago

bobbym007New Voice

posted in Webroot® SecureAnywhere™ - Complete

how do I use webroot password manager with Duck Duck Go

how to use webroot manager with duck duck go search engine

7 years ago

ExpertNoviceCommunity Leader

asked in Webroot® SecureAnywhere™ - Antivirus

Shield (webpage)

I read in the forums that "Web Shield" has been replaced by "Webroot Filtering Extension" but my installation refers to "Web Shield" and "SecureAnywhere Shields"  when talking about what I would like help with; again.   Two questions were asked of support. If a link can be provided that answers my question please provide it rather than wasting your time. However, generic responses will not help. [list=1] [*]How can I tell what the “malicious links and/or payloads” are? [*]Is the following domain actually dangerous or is it a false report? I’m guessing if their website is malicious then their product (which is downloaded and installed) is even more dangerous.[/list]The answer to both was "We do not have access to the information on what is wrong with the website, however if we are giving it a low score and warning you about the website that means something is wrong with the site like it may have adware, ads, pop-ups, [i][b]*or*[/b][/i] may contain a malicious link which c

8 years ago

smary28New Voice

asked in Webroot® SecureAnywhere™ - Complete

Webroot toolbar/password manager & slow browsing issues

Hi! I have had Webroot for a few years new. I recently purchased a new SecureAnywhere Complete from Best Buy because my subscription was due to expire. I have activated the new keycode and my email shows I have 'Access' to passwords along with the new keycode when I look at my account online, however when I log into the webroot toolbar, I get an error 'Unkown email address'. I have tried the toolbar fix as well as uninstalling & reinstalling webroot using the new CD it came with from my recent Best Buy purchase. I have also noticed that within the last year, my PC has slowed down considerably, particularly when web browsing. It has gradually gotten worse within the last few months. Web pages sometimes take rather long to open or sometimes I experience the windows freezing up. My PC recently crashed last week. Is this something Webroot support can fix? I know the Password Manager issue is something Webroot support can likely fix, but what about the slow browsing issues? Is

10 years ago

acmeNew Voice

posted in Webroot® SecureAnywhere™ - Complete

Webroot attack !!!

Hi,   This is the second time Webroot wouldn't let me use Explorer 11. I uninstalled Webroot last week and used the built - in Windows Defender and  Hitman Pro and both caught the problem.  Webroot didn't.    It did the same today and when I [u]uninstalled[/u] Webroot it was ok again  :8   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/22574iBE25F67991409CB0.jpg[/img]   Don't know what happened, I had just a few months left on my Webroot.....  

7 years ago

PippaliNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Toolbar Missing

Hi Everyone,   I have recently purchased Webroot Complete, and everything is going fine except the toolbar is missing. I have tried to research this, and I tried to reinstall the toolbar. But it just said it was already installed. I am using Firefox. Is there anything else I should try? I read somewhere about a "clean install." Does this mean I have to uninstall the entire thing and start again?   Also, when I confirmed my email for this forum, it said something funny in the confirmation email. There was a scarlet bar, and it said, "Be careful! This sender failed our fraud detection checks." Does anyone know what this refers to?   Thank you,   P.

7 years ago

UjpestiNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Firefox freezes

I just bought a new PC and the salesman was speaking very highly of Webroot. So, I thought I'd give it a try. Setting up my PC I tried to install the latest Firefox browser that Webroot deleted without any warning more than once. Oh, well... so I use my Macbook that already has Firefox running for some time without any problems whatsoever. Leave it to Webroot. My Macbook froze as I use Firefox so bad, nothing works. Can't even close Firefox even trying to force close it doesn't work. Great! I am waiting for the next surprise. Oh, yeah I also try to use password manager and I get a message that the password I use to log in doesn't exist. Great product. Where do I give it a one star?

8 years ago

durantashCommunity Leader

posted in Webroot® SecureAnywhere™ - Complete

my webroot mistake blocked some sites .

Hi ,   My webroot mistake blocked some sites .   OS : win 7 sp 1 32bit with latest update Browser : firefox 36.0.1 Webroot Filtering Extention Version : 1.1.0.57   I have same this problem old time but on new version again have this problem .   Thank you . Best Regards ,   Amir    

8 years ago

ttomm46Popular Voice

asked in Webroot® SecureAnywhere™ - Antivirus

No option to install web filtering in Chrome..

Every since the never ending circle proplem I've been frustrated.....I tried re-installing WSA now I don't even have the option to install the filtering extension in Chrome..Ok in IE 11 which I don't use..:@

8 years ago

Jackson92119New Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot says I only have 12 days left till subscription runs out on a new install

My friend had purchased Webroot for her PC, the package said it was good for three computers. I installed it on my PC and immeaditly Webroot was about to expire. I had Webroot on an older system that had expired. I might have used the same login information for this new Webroot install, maybe that's the issue. Also I can't see where to clean up Temp internet files, looks like Webroot changed it's interface since I last used it.   Thanks for help, Windows 7. 

9 years ago

hawkeyePopular Voice

posted in Webroot® SecureAnywhere™ - Antivirus for PC Gamers

Amazon.com Downloads the Wrong Program When You Buy This Product !!!!!

HI :-)   I just ordered a Download Version of Secure Anywhere for PC Gamers.   The download is named correctly BUT the program it downloads is Secure Anywhere A/V., which is a different and currently less expensive product   I have spoken to their Cust Service who was very helpful.   They are issuing me a refund.   The Customer Service Rep said it might take a few days to fix.   Just a heads up.

8 years ago

sandhillshooter

posted in Webroot Mobile for iOS

how do I get my iphone setup?

how do I get my iphone setup? Wants a confirmation code?????

8 years ago

NemoCommunity Leader

posted in Webroot® SecureAnywhere™ - Antivirus

Is there a conflict with Shadow Defender?

Yesterday I installed WSA and am very pleased with it so far. About an hour ago I opened Shadow Defender as I wanted to try out a new version of WinRar and I always try new software in SD first. When I exited SD and had a look at WSA, I was surprised to see that changes that I had made to some of my setting earlier in the day had been rolled back to how it was last night. I also noticed that on the 'front page' the scan that was performed at 9.30 this morming is not there as it says last scan 20 hours ago and the number of scans has been reduced from seven to six. The seventh scan does show up in the log file though and I have saved a copy of it.

7 years ago

MartMan47Fresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

divx install flagged as malware

The last two times Divx has tried to update Webroot has flagged a file in the install as malware. Divx says there is no malware in their software and anti-virus companies need to update their files. The install gets aborted of course. Anyone else have this problem?

7 years ago

dyreloganNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Webroot is brown with exclamation point

Everything is checked and my subscription is renewed. Everything is up to date. Everything was scanned. But it's still showing my Webroot as brown with exclamation point. Don't know what's going on.   (Image removed as it has the Key Code visible)

7 years ago

aieieNew Voice

asked in Webroot Mobile Security for Android

Webroot account not working

Hello, Yesterday I installed the free version of Webroot antivirus for android (got it from Google Play apps Market) on my brother's phone, a Samsung S3 Neo. Install went on without visible problems, it asked me data for an email and a password in order to create an account and then the app started scanning the phone. The account doesn't work, though, going to [url=https://it-my.webrootanywhere.com/default.aspx?a=b]https://it-my.webrootanywhere.com/default.aspx?a=b[/url] and using the credentials doesn't allow me access and the function "I forgot my password" and "I forgot my security code" don't send any email to my address. I wasn't asked any security code when creating the account on the phone, by the way, only username and password. Could someone shed any light on the problem? Thanks in advance

7 years ago

dante_nfsNew Voice

posted in Webroot® SecureAnywhere™ - Antivirus

dns resolving error

hi i have a problem with webroot anti virus , i installed  the antivirus on a system with win 8 64 bit and the dns error comes after the installing and i can not use the internet even after flashing the dns catch,uninstalling webroot, reset ip config  , ...   . i have norton internet security and emsisoft antimalware on my system. even after clean install of windows when i install webroot with these security software's the problem starts to show itself so that might be a conflict.i disabled identity shield the problem exists,disabling firewall the problem exist,disabling norton completely still the problem exists. i have to clean install the windows to work with my laptop.i currently did not installed the webroot because of this problem but i want to use it so i am searching for a solution. 

9 years ago

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