Product Help & Discussions
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I have been a satisfied Webroot user since 2014.I renewed my subscription last year for another 3 years.But now every time I turn on my pc I get a popup:“Your New Keycode Has Been Activated” WHY?? WHAT IS GOING ON? How do I stop the popups?Is there a phone # for customer service?My old keycode from 2014 still shows when I bring up my desktop console.I have been unable to reach customer service.I did finally finally google “webroot customer support phone number”, but the number is for a scammer who told me the popup was evidence my router had been compromised and I should install UltraViewer on my PC so he could remote in and clean things up. (I hung up.)
Webroot wants to make changes to windows at every boot of Windows 10. I have to click yes each time for Webroot to load. This is something new either from my update KB 5013887 or a change in Webroot code. Also, had another issue, but that is in a separate post after this update. Tries 3 times now and always get asked by Webroot to make changes, I don’t want to change my UAC settings because of this issue.
Hello! I bought a new laptop through BestBuy. With it, came 6 months of Webroot Antivirus. However, every time I try to activate it, it does not show up as an actual product. BestBuy couldn’t help me, so I decided to purchase Webroot on my own. However, when I tried to purchase WebRoot’s “Antivirus for gamers” using this link; Antivirus for PC Games Without Performance Impact | Webroot ; I was hit with a “cannot be processed” error which told me to try my purchase again. So I did. Again, same issue. However, my bank was charged for the original $29.99 cost. Why do I worry I am getting scammed while trying to buy a product promising to help me prevent scams? Please help me figure this out, as it is incredibly frustrating now having to wait for my claim with my bank to finish while still needing anti-virus software. I have been told WebRoot is the best, which is why I am here. But now I am having seconds thoughts.
Here’s the issue: I no longer use Webroot. I have a new provider. The reason you ask? In 2021 I paid for the Webroot protection through Best Buy. I went to the store and verified that fact. Every time I logged in on my desktop, I would see a reminder telling me I no longer had protection. I spoke to the Geek Squad and they wrote down a link for me to use. It didn’t work, so in 2022 I got a new provider. I uninstalled Webroot, but I still get reminders every day, sometimes more than one. I just want the reminders to stop. Any suggestions?Thank you for your time.Cheryl
Occasionally an ocx8 file is created in syswow64 folder. When that happens a database program I use loses some functionality. I have to rename the unwanted ocx8 file and re-register the correct ocx8 file with the program that uses it. Support at the program I use says webroot may be causing this issue -- it only happens occasionally. Can webroot create files or somehow cause files to be created that I don’t need that mess up my database program’s functionality? I’ve used webroot for several years and this problem started a couple of years ago--only happens occasionally, however. I’m not really conversant in the inner workings of my computer--just need the programs to run without too much hassle. Thanks for any input.
I have had a Webroot account for years now, but each morning for about the last week when I start my Windows 10 PC, this popup appears telling me to “click here” to “create a NEW My Account.” Is this (late May 2022) popup even from Webroot? If it is, why am I being asked to create an account when I already have one (sounds highly suspicious to me)? If the popup is not from Webroot, what steps should I take to eradicate the little vermin? Thank you.
I have Webroot Secure Anywhere installed on my Android phone (Samsung A30S). When I access the app, it tells me the current version is being retired and I need upgrade to Webroot Mobile Security. Offers a Keycode and a link to the app store. However, when I click on the link, it says "This item is not available in your country". I am in Spain and I tried a VPN to the UK and the USA, but still get the same report. Please can you help me with this?
Yes I have rebooted as the “help ticket” as suggested. Whenever I reboot my machine and I am fairly regular about that the pop up keeps coming up to sign up. I have and yet its still there. It doesn’t do this on my desktop only my laptop and will not go away unless I click it away. I will say that I created the account from my Desktop machine and the problem is on my laptop. It is very annoying and there should at least be an option to disable those sorts of things.
get an note important update available from secureanywhere. I click on continueit takes me to get the new app, i click on that shows webroot mobile security. I select open, then get the option to uninstall old app. I select that and say ok to unistall app, it doesn’t do anything just sits there
Hi everyone, I am trialing the most recent version of Webroot I S Complete and had a question about the Secure Erase feature. I noticed when I put it on 3 or even 7 (max # of overwrite) Webroot seems almost waaay too quick to shred the file. I noticed this especially on say files around 1gb in size (even video) If talking specifically about the max overwrite of 7 passes, is this normal for it to be so quick?? I’ve had a few other file shredders that I sometimes use too, and if I chose either 3 to 7 wipes they take significantly longer (maybe minute or two) Anyway, just wondering if anyone else has noticed this and if I need to put a support ticket in? Btw, here is a link that someone else brought this up longer ago for more details: Thanks all of you for being great help and take care today! Jeff 🙂
This notification is relentless, alerting me every five minutes! I’m not 100% sure it’s even coming from Webroot. It’s telling me to download the new app from Play Store, Launch the new app and create an account (already have an account, why is it asking me to create a new account?), and remove the retired app. Is this really coming from Webroot, or am I being scammed?
I know I have discussed this before, but I am still seeing this behavior, I still think it is a bug, but it makes the tool annoying because IMO it is always crying wolf. A scan just completed and it was “green.” Another scan started almost immediately, and everything orange immediately to start (as seen below.) Even after a green scan just finished, the color of Webroot app was, and is still, and is almost always orange. This makes no sense to me. What actually is going on here and what is the app actually trying to indicate here going orange after a green scan? The results tab was also empty FYI.Then, after the scan shown below detected no threats, everything went back to green, until the next scan started, and then orange again. But it does not always do this, just most of the time.So why is it orange immediately after a green scan? That makes no sense, and causes me to “run and check it” when I really do not have to. But how would I know if it is a false orange or a real threat?
Hello there 🙂 I am trialing Webroot I S Complete again--I was a past user and really liked it a few years ago and coming round to possibly getting it again. I recently read Neil Rubinking’s in depth review of Webroot and he mentioned the firewall wasn’t working at that point in time, which seemed pretty concerning to me. Just wondered if users were ever notified/aware of this issue during that time? And also, if it has been fixed? Thank you for your past helpful hints on this forum and for reading my question. Sincerely,Jeff
Jusrt tried installing the new Web app you wanted me too. Now I can’t uninstall the secure anywhere app; I can NO LONGER login with my password & am I supposed to do this on all my devices as so far my phone & chromebook are screwed up!!? Please advise & solve or refund my $$. A company is only as good as their support - so far it has been a nightmare. An hour looking for answers that should have been a breeze. Joseph Quarto~ Removed Private Information, Phone Number ~ PTD
Carbonite has become a major irritation. Not only is it abominably slow but every time I’m diverted to it I’m questioned by an annoying security app only to find my password doesn’t work. I seem to have to generate a new one for each visit. Last time I visited I forgot my password I clicked on the resulting email and found myself logged in to my account!!!Why has Webroot put itself in the hands of these amateurs? Who are they anyway? Norton killed itself doing a similar thing when it hitched up with Symantec.
I purchased a package online 1 week ago. Have had problems from the get go. Opened a ticket almost immediately. No response whatsoever. Continued to ask questions in the same open ticket. Have asked 6 times. Yet ZERO response. Funnily enough, yesterday, received what looks like an automatic generated email asking me to review my recent purchase. Totally unsatisfactory and wish to get a complete refund as the the service is not only pathetic but the security package for 5 devices is only downloading to my computer as the mobile app is not even available in the country where I live. How to get a refund when the questions I’m asking are not even being answered? Consumer affairs? A very disgruntled customer. Singapore
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