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Hello,When I log into my account it lists 9 computers being protected. Most of these are old computers I no longer have. Not sure why they are still showing up. I physically don't have the computers. How do I remove them from my list of computers in my account?ThanksKeven
I'm in the process of migrating end points from our old console to WGSM. I'm having issues with a couple of endpoints not accepting the key code changes. I will input the key code manually in the old console, they will appear briefly in the console for the key code they have been changed to, but they still report the old key code, so they eventually reappear in the old console. I'm also having issues with one endpoint where I'm checking the GUI on the endpoint, sending the command to change the key code, checking in the GUI that the new key code is showing after refreshing the configuration, running a scan, then the key code is reverting back to what it was originally. I'm starting to tear my hair out. Please can anyone help?
WebRoot flagged as Mallware the benchmarking tool from https://www.userbenchmark.com/As Win32.LocalInfect.2Ok, but where can I go for more information? Is that a generic sort of concern, or something specific?Based on user reports, automated scanning, behavior?I see online discussion of “Nullsoft Scriptable Install System (NSIS)” as being the cause of the flag.And VirusTotal says: Bkav ProW32.AIDetectMalware.64CynetMalicious (score: 100)Gridinsoft (no cloud)Trojan.Win64.Downloader.saAcronis (Static ML)UndetectedAhnLab-V3UndetectedAlibabaUndetectedALYacUndetectedAntiy-AVLUndetectedArcabitUndetected….ViRobotUndetectedWebrootUndetectedAvast-Mobile Unable to process file typeBitDefenderFalx Unable to process file type
So many issues! Buttons in the desktop dashboard panel stops working randomly, namely the 'Learn more', 'Get started ' and also the button that allows you to submit a suspicious URL for analysis. And the mobile app is even worse because it just zaps out the batter life of the device. I'm using the latest version of the mobile app and my phone is Pixel 4a (4g) It takes forever to connect with someone when you can their support number plus since I am outside of the USA, it's very costly too.
A few months back ,bought my first laptop (A U530 Lenovo from best buy). Came with 1 year of WEBROOT. SHORT HISTORY....This is my second computer--- First was a DELL DESKTOP/year 2000..... Loved that DELL, in it's day, was Considered a serious set up. This new laptop.....makes that DELL look like a 10 dollar calculator! lol 13 years with that DELL.....dealt with NORTON, MACEFFEE,AVAST AVG---ANTI-VIRUS PROGRMS.... Now I got this new laptop, and betting WEBROOT BLOWS AWAY the previously listed anti-virus programs. When I open Webroot, I see the way to change options, I can click on a SCAN NOW........ But , THE QUESTION.... HOW DO I UPDATE(not set update times,but UPDATE with a click?) HOW DO I SEE THAT The computer ever UPDATED? After owning this laptop for months,no Idea if WEBROOT ever updated........Prolly did,,but no idea how to tell? AVAST and AVG always gave the option to "UPDATE NOW"
I have a Samsung galaxy s5 cell phone. For some reason in the settings of the phone under "Accessibility" in the services section, Webroot goes from on to off. Why is this happening? When this happens Webroot tell me that I am not secure. I then go to settings and turn Webroot on. Thanks for your help.
Hello, We are using Webroot alongside Huntress, and we want to use the features of Managed AV of Huntress as it can trigger an analyse of the Huntress ThreatOps Team. So, my question is simple, can we use Webroot and Microsoft Defender actively (as Windows Defender can stop a malware and trigger Huntress) on the same computer.Actually, i have just found some very old article that says it’s possible :SecureAnywhere You want to know if SecureAnywhere is compatible with other antivirus software (webroot.com)SecureAnywhere You want tips for running SecureAnywhere with another antivirus program (webroot.com)But it’s about 10-year-old articles, so i want to know if, in 2023, it still actual , or not?I have also seen this post : Webroot with Windows Defender in 2021 | Webroot Community but the solution say that Windows Defender should have Active Scanning Disabled so i suppose that will disable the benefit of Microsoft Defender with Huntress. Thanks in advance
My computer was beeping loudly and said that windows defender detected my IP number was hacked, I guess. They want me to call an 888 number, but I don’t think I should. I have you for protection, I thought you would know if I was having trouble. I am not savv with all this stuff and now I am afraid. Can someone help me?
Loaded on tablet and gave it permission to access all files and then to do a complete scan. Finished in 3 - 5 seconds and said no problems. Didn’t show any progress or any detail of how many files it scanned, no way did it scan all files I have on this tablet. Wasted that license!
This should be simple: we run a large multi-site network with a number of admins.I need to see the status of our Admins:Name and email, 2FA status, admin type (all on current console) Most recent login date Any login failure info you can provideI can’t see ANY way to discover which admins haven’t logged in. Not in the old or new console, not in API reporting. :(How to solve it?
I did a pc reset with my files kept, and when it finished, everything was normal. However, once I reinstalled Webroot and it did its system analyzer, it said firefox had a memory leak and explorer had a handle leak. This had never happened before when I did a pc reset, and I didn't do anything different from normal. Almost immediately, explorer stopped taking input, and i turned off the pc manually. when it came back on, it loaded normally, but the taskbar didn't come up, and none of my folders would open, after about 3 minutes, everything started working properly again, but webroot still says there might be leaks, and i'm afraid this might happen again. Am I worried over nothing or is there something I should do? Thank you in advance. EDIT: my computer has become noticeably slower, with some programs not opening properly and needing to close.
There’s a previous post from 5 months ago on this topic. I just recently bought Webroot for our small company, and I’m in the process of rolling it out to my Mac users, I have run into the same issue with Dropbox and the initial scan that the previous post talks about.We have nearly 900 GB in our Dropbox! I tried signing out of Dropbox on my Macbook that I use for testing, to see if the initial Webroot scan would thus quickly skip or ignore files that aren’t stored locally. But the scan just attempts to open a Dropbox file (online only), and it waits several seconds to see if it will download before moving on. From the previous post, I was hoping that enough time has gone by that an update to Webroot for Mac might have resolved this. It doesn’t appear so.
I erased what I thought was a duplicate directory of my documents. I am not sure why, but there were about 10 duplicates of my documents directory? Since it was the 1st time I've erased anything with Webroot and worried that all the directories might be connected, I tried to cancel the erase process after it started. After I canceled it I realized it was too late and my documents are gone :-(. My erase setting is at normal. Is there anyway to recover these documents? Appreciate your help!
Hello, I haven't accessed my account in a long time, and when I tried to log in I couldn't remember my password. I tried using the forgot password link (multiple times) but I haven't received a reset email. Email address is (edited for privacy reasons) Thanks in advance for your help.
when i start computer, webroot says scan required, iam using webroot from many years, still it says no scan done…all protections such as realtime shield, web shield, firewall are turned off when this happens..…also browser plugins are also not working, i tried reinstall also keeping in mind clean installit does not work
My healthcare website changed they way to login. (have to re-register)It redirected me to register at something called Entrykeyid.Has anyone ever heard of this company.When you go to the FAQ https://www.entrykeyid.com/it shows“- CautionThis site may contain content that could affect your online security.”Can someone else confirm that they see the same thing.I did talk to their Tech support the site might be unsecure but “it seemed like it went in one ear and out the other.Thanks in advance.
Not really sure what to do next. We’ve been using Webroot for many years now. It’s been pretty much rock solid and without any major issues to date. The entire reason I switched our company to Webroot was the low resource utilization. However I’ve noticed of late my system getting really sluggish. Even something as simple as launching the calculator would take 10 seconds or more.Today it was abnormally bad. Calculator was 30-45 seconds per launch, word took a 2 minutes to come up, snipping tool took over a minute. File explorer was longer than all of them.Started looking at my task manager and noticed 100% disk usage. Thought maybe some app had messed up or something, but imagine my surprise when I sort processes and find webroot pegging my drive to the max.I shutdown webroot completely and the system performance returned to normal, better than it’s been in a year. The web extension appears to still be loaded but not sure if it’s doing anything now that the software isn’t running in th