Product Help & Discussions
Questions About a Webroot Product? Start Here!
How may I whitelist OCXCtrl.CAB for surveillance equipment view?
I have surveillance DVR which I view through Internet Explorer 8. It is dependent on an ActiveX ... which I notice resides at C:Program FilesVideoSystemOCXCtrlOCXCtrl.ocx. I used Firefox for all other browser needs. I looked into IE and found reference to Webroot, under "Tools, Manage Add-Ons": I disabled four references, to no avail. I looked into Webroot, and whitelisted here and there... it's confusing... to no avail. What DOES work is to Shut down Protection completely... not what I want. Please advise. Thank you.
Program is blocked by firewall and I can't unblock it?
I have downloaded the latest version of Newsbin Usenet program and it is somehow being blocked by Webroot firewall. When I disable Webroot firewall the program works just fine. When activate the firewall the program starts but cannot access the internet which basically renders it useless. I have checked what I THINK are all the relevant areas in the firewall and enabled the program but it still won't start with Webroot firewall active. Are there any suggestions? This is making my crazy. Thanks.
Webroot Software, Mozilla firefox and bank website problems
I went round and round for the last few days trying to figure out why I cannot login to my bank on Mozilla Firefox. It just keeps looping back to the login page. I talked to the bank and to Mozilla support, I did everything they suggested and more. Finally on a whim, I turned off my Webroot software, and I was able to login. After I logged in, I turned the software back on - hoping it would recognize the site as safe, especially since it is in my password list! But no, still the same issue. If it matters here: I have Windows 10, 64 bit system on an Asus laptop. How do I fix this??? I do not want to have to use two different browsers. I have obviously already cleared all the cookies, etc....ad nauseum. Thanks for the help! TL
Webroot causing problems on startup
Hello, I've had Webroot for about a year now, I had zero issues out of it during that time. However, this past week I've been having some pretty major issues with it. It started about Monday, everything would hang on startup and certain applications would cause the system to lockup entirely (swtor launcher, steam, etc). I completely formatted my system disk and reinstalled Windows 7, thinking there was just an issue with my install. Everything went smoothly until I installed Webroot, then my issues started again. My system would hang on startup for seemingly no reason. What's strange is booting into safe mode works perfectly, even though Webroot still starts in safe mode. I uninstalled Webroot and everything was fine after that, I have had no performance issues afterwards. Does anyone have any idea why this would happen?
Hi Webrooters..... Okay, so i opened an email that had an odd subject out of curiosity (something I should avoid....curiosity) and discovering it was a goofy and obvious phishing email, I did NOT click on the internal link, deleted the email, emptied my trash (you never can be too sure!) and went on, minding my own business. I have been told that just opening an email will not download anything nasty onto my computer, so didn't think anything about it. About ten minutes later I clicked on a link to a site I have safely clicked on almost daily for a long time and Webroot hit me with "the screen" that the link was unsafe and listed two identical links. I quarantined them and followed the directions to get rid of them. Webroot finished the scan, found another one and got rid of it, then ran another scan until it came up clean. For the next several days, I'd get one or two Webroot screens for "suspicious activity" a day, which is really unusual, so wo
'check virus protection' windows 10
I keep getting the above message several times, every hour, the the Notification area on Windows 10. Webroot and Windows Firewall are both turned on and Defender is turned off, yet still the messages keep arrivung. I restarted Windows Management Instrumention (which did clear this fault a few weeks ago) but that made no difference. Any ideas please?
3 issues: no padlock, repeated 'Do You Want' popups, WRSVC constantly shutting down/restarting
I am assuming that all 3 of these issues are related to an update from December 16th because they all began at the same time: Regularly (although not every time) at startup, I get the "Do you want to allow Webroot to make changes to your computer" popup; I have been allowing it. At the same time this started, the yellow padlock icon disappeared entirely from all websites; sites that are https normally triggered it but now, nothing, no padlock ever. According to the Webroot panel, my browser (Firefox) is protected and all systems (Realtime Shield, Web Shield, Firewall, Identity Shield, Phishing Shield) are 'green' -- however, the padlock is gone and it is also allowing screen visibility of credit card #s as I type, which it did not do before. I have been avoiding buying anything online because of this issue, just in case. And lastly, in Windows Event Viewer there is a recurring error literally about every minute: "Event ID: 7031 The WRSVC service terminated unexpect
A bug ?
Hi all :D , When WSA complete vers 804115 begins scanning at the schedule time i set up, 2 instances of WSA run at the same time! lol i'm compelled to close one of the 2 windows to complete the process... A bug?. Any ideas why this occurs? Thanks for your replies. Cheers, Herve
Webroot Will Not Update The Definitions
I have used Webroot Secure Anywhere on my Nexus 7 Android tablet for at least 8 months. (The free version prior to that.) Today, I am getting the warning my definitions are out of date. Webroot will not update the definitions. I cannot even Force an update. Please help!
Webroot is not responding even to force quit on my iMAC (OS X Maverick)
My version updater announced a new version of Webroot (188.8.131.52) was ready to install. I installed it yesterday and proceeded to run Mail, Safari, and my OpenOffice software on my iMAC running Maverick as the OS version. I then set my iMAC system to shutdown. This morning, I noticed the unit did NOT shutdown. It reported it could not close Mail. I did some email stuff and used Safari before trying to shut down my computer for the day. It reported it could not shutdown. I opened "Force Quit" and saw that Webroot was "Not responding". When I tired to Force Quit Webroot, it failed to close (whether using the Apple Menu or the Webroot icon in the dock to Force Quit). Webroot continues to be tagged as "Not Responding". However, it now will NOT let me use Mail, Safari, or Openoffice. I am using another computer to access this site. This is what I want to do: 1) I want to shut down Webroot Secure Anywhere and rega
Why device is "Not currently compatible with Webroot Secure Browsing."?
Hey there everyone, I'm sure this has been answered before but I can't seem to make sense of the other answers so I'm just going to post because for the life of me the steps on the older post make zero sense to me so someone please help! I have a Galaxy S8 and installed the mobile security app for Webroot but I'm getting this, shown in the picture, when I have a code that has been entered and activated. So my question is why is my phone not compatible?[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/32960i0FB1030498EAEB1A.png[/img]
Got a new note book. Installed Webroot. It does not show icon on computer.
We installed Webroot on my wife new note book. The icon does not show up on the note book. When I log into my Webrot account it show that I added the note book and that it has been scaned. So is my wife note book have webroot? Paul
Webroot Password Manager Microsoft Edge 38.14393.0.0 Support in WIndows 10 Version 1607
I have recently upgraded to the new anniversary edition of Windows 10 Version 1607 which introduces an upgraded version of Edge version 38.14393.0.0 with support for extentions. I see that the Webroot Backup and Restore extention is available in the extention store. However I see that the password manager extention is missing. Is there any plan to support Edge at this time? If so by when? I see that LastPass already supports Edge, and it seems to work well.
Endpoints not seen recently, not on latest version
I've seen several posts on this subject already, with no clear resolution. We have 50+ sites, with random endpoints that are "not seen recently" and are all on a previous version of Webroot (not the most current). My assumption is that the endpoints have just stopped "checking in" with the console and are not upgrading as they should. We have hundreds of endpoints in this state. The fix I've seen is "reinstall Webroot" but I have yet to see a solution to the root cause. We're a Continuum partner, so we're not supposed to contact Webroot directly, but I don't see any other way to get this resolved. Can anyone offer advice here? This is a pretty big problem for us (and I'm not the only one, others in the Continuum forums have the same issue).
I've posted concerning problems I've had with hacking in the past and although the situation has gotten better, I still have lag times as if someone is using my processor. I've removed all the games that were pre-installed in an attempt help with the speed. It's a satelitte laptop and although I'm far from being a "computer geek/god", even I know when I'm not scrolling, but the screen absolutely is scrolling. I'm pretty much beyond annoyed with these people at this point and would greatly appreciate suggestions from my software community.
Webroot Password Manager for Chrome keeps Crashing
Just this morning the Webroot Password Manager for Chrome was working just fine; fast foward a few hours ago, I accidently close Chrome and when I open it up again, it says the extension crashed. I keep trying to reload it but it just keeps crashing. Please help.
I can sign into mywebrootanywhere and can access my account but cannot sign in to password manager
I can sign into mywebrootanywhere.com and can access my account but cannot sign in to password manager using the same email and password. A red bar appears saying unknown email address try again. No typo, I tried it about ten times.
Where do you guys get off listing my Website as linking to malicious content or payloads?
Where do you guys get off listing my Website as linking to malicious content or payloads? There is nothing on my site (dandude.com) that will Hack,,hijack or in any way hurt your computer and there are no links to any harmful or illegal sofware! This is the thanks I get for buying your softwsre? You maybe should change the name of your program to Webroot Slander Everywhere. You may not like the content but don't lie about me.
Join the Conversation
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.