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Hello Webrooters, Is anyone having issues with the SecureWeb Browser on your Android? I cannot get into settings when tapping in the 3 dots in right hand corner. Edited: I'm finding the User Guide for SecureWeb is not very helpful. IMO.[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/36142i5CF6F90E690B3909.jpg[/img]
Webroot antivirus breaks nslookup
The current version of Webroot SecureAnywhere antivirus (188.8.131.52) breaks Windows 10 nslookup program and some other DNS lookup programs, like the one in Java 11. I tried to shutdown partial shields (Firewall, Phishing etc.), but only complete shutdown of Webroot fixes the problem.
Is there any web protection without the filter extension enabled?
What web protection exists without the web filtering extension active? that extension stops Vivaldi from downloading programs when Chrome tries to issue its warning about programs potentially hurting your computer. This occurs when programs update or are in beta. In other words, if the program is not already on webroot or Google’s whitelist. When I created a ticket, I was told to use Firefox, Chrome or Edge. In other words, either forget your privacy or use Firefox.
PASSWORD MGR ERROR: "an error occurred while attempting to contact the server"
Hello Members: [h3]I have requested 8X to Support to resolve this issue since [i]Jan 10, 2019[/i][/h3] PASSWORD MGR ERROR: "an error occurred while attempting to contact the server" Are others still experiencing this same issue? Thank you in advance for a prompt response. ~ Alan
1 app being piggybacked
My Android Weather app,which is factory installed,and can't be uninstalled, has a history of being piggyback. Example 30 minutes ago outside temp has been at 19 degrees and has stayed there for at least 2 hours, not moving. So I went to settings and forced off and disabled the app.Then reable it,why I have to do this is beyond me.but temp changed from 19 to 30 degrees They appear to be using a mirror effect to try and confuse me. I have always had to do this for appox a year. Any Suggestions???
can't login into android device
Hello, I have recently downloaded the secureanywhere app for my android, and when I set up the account online and tried to log in with my phone, it says "your user credentials are not associated with this secureanywhere complete keycode. Make sure you've created this user on http//my.webrootanywhere.com and try again." I have aleady done this, and it says my phone is protected, but I cant log in on my phone...what can I do?
Frustration beyond belief
Ok, so I got a free copy of the full registered version of Secureanywhere from best buy. Thankfully it was free because I would never buy this software for the reason I am writing about. I cannot use it on my cell phone. And I am not the only one with the issue of signing in on the app. It is always saying that everything is wrong. I read the reviews and added my own 1 star review to increase the 1 star reviews on Android by infinite. People are upset, including myself. This software says that it can be used on your mobile device. Until this is fixed, it is false advertising becaue I and many many others cannot get it to work. I think I will be going back to Nortons and tossing this in the trash. Any idea when or if this is going to be fixed or shall I place my Nortons order on Amazon? Thanks.
Eicar test virus not being caught.
Hi I've been using Webroot SecureAnywhere Mobile Premier & thought I'd test this app with the eicar test virus, I'm disappointed to say it did not prevent the download nor did it find the test (.txt & .zip versions) virus when running a scan. I'd like to know whether there's a reason for this or whether I've wasted my money? Tia, Doctor9fan.
I use Webroot's System Analyzer. (System Tools>System Analyzer>Start). One of the results relates to defrag. I always defrag my drives ... with regularity. My drives are not fragmented. Yet, I almost always get this result after using System Analyzer: "A large number of fragmented files have been found." I don't believe this readout is accurate. I think Webroot's System Analyzer is giving me false reads. BTW, why don't you have a "defrag" feature that allows you to defrag your drives?
iPad not previewing synced PDF files
I installed web root complete on my PC at work and synced a folder of documents. I installed the iPhone app and am able to view the documents on my iphone I also installed the software on my iPad and I can view all of the synced files except the PDF files. When I attempt to open a PDF file I get a message that this document can not be previewed. Any suggestions? thanks in advance
Login Failed - Email or Password is Incorrect
Hello, I am also having an issue with the Secure Anywhere Complete edition. It will not allow me to login and says that my email or password is not correct. I know that I am putting it in correctly, as well as the keycode. I have installed the regular versions on my devices because I couldn't get the Complete to work, and my devices show up in my account after I login, but for some reason the Complete will not accept my creds. I have changed the password so many times trying to get it to work. I really like this product and the best feature is the cross-device compatibility. Can someone help me out here? Keep in mind that I can login to everything else just fine, but it does seem to want one password on my PC for the sync login and a different one on the web portal. At any rate, I can at least figure that out. Please help. Thank you.
I have an issue mainly with Firefox but occasionally IE and Chrome as well. It just started up int the past 2 or so weeks. The computer will boot up, and after waiting for it to fully load, I'll attempt to connect to the internet but it either will run really slowly or won't connect at all, stating that the proxy won't allow it. I'll go into the browser and change the settings to "no proxy" and it will work better, but the next time I boot up, it starts all over. I contacted Mozilla, and they had me do a bunch of stuff, including uninstalling and reinstalling, and changing a preferences file so that it was forced to build a new one, yet every day, it's back to either slow running or not being able to get on until I tweak the settings. Finally it was suggested it was my computer and eithe a web security software issue or malware. I've run the software a number of times and no viruses or malware is located. I ran ccleaner to clean out cookies,
I am just curious, is there any downside to webroot over other antiviruses. It seems to be the best choice but i was curious if it uses more battery life or if its just more direct at finding problems. I am just curious ;) I forget how it works but, I remember hearing something like you get samples from known viruses from all around the world yes? I would be greatly interested in knowing just how good it really is. (don't tell me your critical secrets lol. because hackers could learn about it too.) Also webroot must've been made by someone truly brilliant. (my bad if it sounds like i am sucking up to you) again for what seems like the omph time... I am curious. Very much so...
How did WSA know? A modern day mystery.
So I got a fake FedEx email with a link to a virus file. I downloaded it to a test machine and right clicked > Scan. It did not flag it as bad. I then submitted the file via the Webroot SecureAnywhere built-in reporting tool and to VirusTotal. [b]A few minutes later,[/b] WSA automatically removed the offending file from the computer. Can someone at Webroot tell me what triggered the WSA cloud to finally change its determination on this file? [url=https://www.virustotal.com/file/1fccbab2964e9f0afa46efacfabcd92fb7d655a59d8a33285ca98d00632b50e6/analysis/1359566849/]https://www.virustotal.com/file/1fccbab2964e9f0afa46efacfabcd92fb7d655a59d8a33285ca98d00632b50e6/analysis/1359566849/[/url] Did it get detected by [list] [*]A live feed from VirusTotal since it was detected by 5 other AV engines [*]Get flagged locally since I submitted it as an infection [*]Get flagged in the cloud automatically since I submitted it as an infection and it was already suspicious [*]Reviewed by a human s
WSA blocks Java plugins in Opera 12
Hello, Just updated Opera to the latest build 12.00 and have noticed that WSA blocks Java's plugin (having Java SE 7 update 5). There is no other solution than to move Opera from Protected to Allow. Today, before update to Opera 12.00, no problems experienced, i.e. Opera set to Protected and Java plugins worked correctly. However WSA doesn't block Java in IE9 even if IE is set to Protected. It looks like that this issue is somehow related to today's release of new Opera 12. Thanks & regards, pegas [b]EDIT: have noticed that not only Java plugins are being blocked but also Flash Player plugins. It seems that WSA blocks all plugins across my Opera unless Opera is set Allow.[/b]
No Alert Popup in the system tray
Fresh install of WSA AV 2014 (184.108.40.206). I unchecked "Prevent interuptions" and "automaticlly quarintine previously block files" per Triple Helix. I download the eicar test file and not a peep. I execute it and not a peep. I open up the main GUI and it tells me an infection was found please scan. Whats up with this. Previous version did not do this. Thanks. Just downloaded some malware samples and not one pop up. Opened up the main GUI and same thing. Infections found run a scan. What gives?
We bought the Secure Anywhere so it could be installed on 3 different machines. Using the. CD the first install went ok on a Win7 Laptop.The second install was for a ASUS TF300T Tablet. First the link for an Internet download was not right.Instead of presenting a downloafd link I was given a choice to buy or download a cheaper version.I called Bestbuy where it was purchased and told them the link didnt work. This woman had me try all kinds of links before we fuinally got to a account setup. The connection was lost or she hung up but Initial login was interupted. I tried to sign in multiple times, tried to open a new account. I need to gett with someone thhat can reset the account.The software is installed now.Itjust needs to be Authorised. Thank you for your help in advance. Bob
Questions about password manager without using .exe
I have a few questions about the password manager aspect of webroot. 1) does it need to have the webroot.exe installed for the plugin to work? a) if so, I would have to install it on every computer I would like my passwords to be used on.. including work computers and library computers correct? b) how do install on those computers without using a key for each one? 2) if it does not need the webroot.exe installed how do I install the toolbar/pluggin without it? Thank you for your time. Edit: Mike found a solution to my original posts question but not a solution to my specific problem. I.E. I was not specific enough for him to troubleshoot properly. I need to install webroot password management without using an .exe to utilize the plugin. A true firefox plugin uses an .xpi file to install and this method allows installs for "normal users" aka non-elevated accounts (atleast in my
Is Webroot Secure Compatible with OSX Mavericks?
Hi, I'm planning on upgrading my mac to OSX Mavericks. However I wanted to make sure Webroot for mac was compatible. The Webroot system requirements webpage for mac only includes Mountain Lion and Lion. Thanks in advance for your kind assistance.
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