Product Help & Discussions
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Domestic Abuse and Cybersecurity
I’m dealing with a domestic abuse case with a cybersecurity architect and just found out he’s been living a double life with another woman for the last 4 years. He has always threatened he can get into my cameras at home, phones, and monitor me via my Wi-Fi. I’ve also found suspicious apps installed on devices like my fire tv and phone, and was wondering if anyone could help me prove his actions and trace them even if he has access to many cybersecurity resources and IP masking apps.
no uninstall option, no console, no wrsa.exe, unable to remove webroot secureanywhere
Any help would be very much appreciated.I inherited support of a server that has webroot secureanywhere running on it. I am unable to install SQL Server because of a registry conflict with webroot secureanywhere, but I have no ability to uninstall webroot secureanywhere. Webroot does not appear anywhere in the uninstall list under control panel There is no WRSA.exe file anywhere on the computer The only files I have are under webroot\core and the uninstall option did not work with any of those Webroot secure anywhere appears 4 times in the task manager including WRSkyClient and WRCoreService. If I try to end the task it does not end. Is there any for of stand alone uninstaller or any other way to remove webroot from my system?
Keycode from Amazon purchase?
I’ve had WR Complete installed on 3 laptops for the past year and each is set to expire in 4 days. I just bought a “download” renewal subscription that I thought would provide a new keycode. Instead it only provides a link to the wsinstall.exe installation app which, when clicked on, only opens my currently-installed Webroot app..How do I find my new keycode?Thanks,
WebRoot and XPCOM and Tor
This is a bit more complicated than the error message about Tor and XPCOM but it’s a major part. About four or five days ago I tried to open Tor Browser on one of my two laptops. Immediately, instead, a WebRoot message appeared that said it had detected a virus in XPCOM but (probably misremebering) only had one option and that was to delete the virus. From that point on every time opening Tor it began to open but then that error message Cannot Load XPCOM. Decided to delete Tor and reinstall it. In Win11 Settings I looked for it under Apps but nothing even close to Tor was listed. Looked for it in File Explorer but again no listing. Went back to the desktop and right clicked the Tor Browser and told WebRoot to completely erase it. Tried again for the Start Tor link. All of the Tor links are still there and work save for XPCOM. Tried to just download a new program but even that stopped at an XPCOM error. Tried to download the program file with a slightly different file name bu
Webroot locked new created or modified files and/or folders
Hi. We have installed Webroot on over 100 machines in our company, and only a few have issues with newly created or modified files.Webroot locks the newly created file and doesn't allow it to open until rebooting the computer.I found this topic (Windows 10 Fall Creator Update - Bug Fix | Webroot Community) where you describe the same issue and want to know if it must be fixed by patch or if it is already included in new versions because this topic was created five years ago. Thank you.
Webroot WiFi Security cannot reconnect on laptop
I am at my wits end with the WebRoot WiFi product. Whenever my laptop goes to sleep or I close the lid (which also places the laptop into sleep mode), WebRoot WiFi attempts to reconnect, but cannot. To reconnect, I must sign out of Webroot and then enter my user name and password. To add insult to injury, Webroot will not remember my password, so I must pull up my spreadsheet of passwords and cut and past the Webroot password into the log on field. While WebRoot’s virus protection program is very good, the WiFi/VPN product is junk.
HI, this MAY be a redundant question, though it is not exactly what I have yet read here.A month ago webroot sent me reminders that my account was to expire.I renewed it alnd paid.A week later I got a reminder from BestBuy it was to renew with my TotalTech membership.I called, and though I resolved it, but got a notice it renewed through BB. May I assume I will only pay the one time? Or must I wait to see if it shows up on an imy credit card statement (which I will likely not do because I have a crappy memory)) Thanks, Jenni
Webroot said I was infected, but scan found nothing
On windows, my Webroot tray icon recently showed an exclamation point, indicating I was infected. When I ran a scan, however, it came up empty. Similarly, when I tried to follow these instructions to save a threat log, the application told me the threat log was empty. The icon also no longer indicates there is any threat or infection.Is this something I need to worry about? Should I assume that my system is fine, or are there steps I should take?Thank you in advance.
Bug trying to load Webroot on Samsung S22 Ultra
I see that I have the same problem as everyone else who has the Samsung S22 Ultra cell. I can not load Webroot on my cell as there is a bug. The program works fine on my husband’s S19 and it worked fine on my S18. These are the 2 screens I get. Is there a resolution for this? It doesn’t do me much good to have antivirus protection on my tablet and laptop but not on my cell. HELP PLEASE! I tried to get this resolved with GeekSquad and they couldn’t resolve it either. This isn’t good that the latest, greatest cell update can’t get Webroot protection. PLEASE HELP!Here is the screen I get. When I click on GO, this is what I get.When I click on Learn More, I get an AW SNAP! screen. Then when I click on Reload I get the following message:“Something went wrong with Webroot. Webroot closed because this app has a bug. Try updating this app after its developer provides a fix for this error”. So DO WE HAVE A RESOLUTION YET?
A badly indicated False Positive?
So the latest run of Webroot Secure Anywhere flagged a file that I believe is incorrect? According to several website, this one included (https://tidbits.com/2022/09/02/macoss-new-xprotect-now-regularly-scans-for-malware/) say that this is a “new” (around November of 2022) built in malware protector in MacOS. Seems to me that this should not be flagged as malware? It flagged it as “MacOS.Lazarus.1.r”So my question is this: Is this file corrupted with a virus and should be replaced, or is this an error of Webroot? And if it should be replaced, anyone have an idea at how that can be done?Thanks
What can I do to remove the Webroot Caution on my website in Google search?
In Google and Microsoft search my website madisoncapital.com has the caution symbol and the message “This site may contain content that could affect your online security” Not sure what is causing this. What do I need to do to receive the Trustworthy symbol? Thank you.
Where is Webroot Secure Anywhere for my android?
I’ve had Webroot on my android for the past few years. About six months ago, it quit working (but the same Webroot account on my laptop is working fine). Whenever I open the app, I get the “Information has not been verified yet” page. I contacted Webroot and was told “this is a problem from their end and they’re working on a fix. Six months later, still no fix. Do I have to ditch Webroot?
lose connection to gmail when webroot vpn is active
located in Israel. When I connect to Webroot VPN, and attempt to connect to my gmail account, I get the followoing error message.This site can’t be reachedThe webpage at https://mail.google.com/mail/u/0/?authuser=0 might be temporarily down or it may havemoved permanently to a new web address.ERR_FAILEDI cannot even connect to the webroot community, same message:This site can’t be reachedThe webpage at https://community.webroot.com/?utm_source=wifi-ipm&utm_medium=wifiipm&utm_campaign=community might be temporarily down or it may have moved permanently to a newweb address.ERR_CONNECTION_ABORTEDAs soon as I disconnect from Webroot Wifi Security, everything is back to normal.I would say that besides my gmail and webroot, most websites are still accessible when vpn is activated, but not all.Running Windows 10 Pro on a desktop, Google Chrome browser
after install webroot , windows defender disable ! ( windows 10 64bit )
Hello Dear,i install Webroot AV on a windows 10 - 64 bit.but windows defender does not disable. after fresh windows and again try for install Webroot. but again windows defender does not disable, and windows security center cannot detect my Webroot antivirus. Thanks,Amir Durantash
What if I don't upgrade?
Hello. I am one, of the reportedly few people, that has not upgraded to Windows 10, when given the opportunity, and remained with 8.1.I avoid the tile system and installed Classic Shell, in this way my system resembles the old beloved Window XP or 7, systems and I am happy with it.I am not interested in the new features, offered by the new OS’s, I am using the laptop mainly for email and web browsing and the desktop with VS 2019 for a multi-year sw project, plus some OpenOffice sometimes. All these applications will continue to work, but as you know, the support for Windows 8.1 will end Jan 10th , so I am faced with the option, and the burden, of upgrading or not.What we are told is that our system will be much more vulnerable without the security upgrade from MS, but I say “don't I have WSA?”What do I have WSA for what? Can't I count only on the protection offered by WSA, plus the firewall, plus the router?The problem is complicated also because i have an incompatible hw, with Window
What to do about LastPass
Heard about the breach and I was wondering if we need to do anything? I use a long master password with mixed letters, numbers and special characters. Do we continue to use Lastpass?Do we need to change all our passwords?Should we switch to another password manager?Should we even use a password manager at all?Are you still using Lastpass and are you going to continue?I was always reluctant to use a password manager because I feared this very thing. But then I gave in and it was nice not to have to remember all those passwords; especially ones that you don’t use often. Now I’m not so sure nice was enough. I also use 2FA when available.Luckily I refused to store any financial passwords in this or any manager.I tried to look up info on these very questions but I did not find what I was looking for. Thus this post.Thanks.
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