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Unable to uninstall
Webroot secureanywhere endpoint protection doesn't show up in program list to uninstall. running manual command to uninstall giives error that the service is centrally managed and must be uninstalled from webconsole. The customer does not have this info. The customer does NOT have contact with last IT vendor (relationship ended badly). How do I uninstall this borderline-malware, garbage software without formatting and reinstallinng windows?
webroot wont launch
I just installed Webroot onto my Mac after, due to security reasons, my last subscription was cancelled. I downloaded the program but once I click on the app it won’t launch to allow me to actually input my key code or sign in and finish the download process. I have tried re downloading multiple times and nothing I am doing is helping. The program is not giving me a message or anything, when I click/double click it just does nothing. I put in a ticket but there’s been no response so any help would be great! Thank you
How to uninstall Webroot SecureAnywhere?
I just want to uninstall Webroot SecureAnywhere on Windows 10 Pro, but when I open up "Add or remove programs" and click uninstall, it stays there. Also, from following a guide on your website: https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-uninstall-secureanywhere-317009 Using this command: appwiz.cpl I try to uninstall from there too, but I do not see any CAPTCHA to uninstall. Very disappointed. Also, there is a bug or perhaps working as intended where the CTRL functions are buggy for Chrome. Sometimes they work and sometimes they don't. It's the "Identity Protection" feature that's causing this. Once disabled I can use CTRL functions 100% of the time.
How to add a file or a folder to exclusions?
Hello, I am trying to add either files or folders as exclusions in the webroot secure anywhere software. How do I do that? It seems like it was added in 2015 according to this forum post, but I can't find the feature: [url=https://community.webroot.com/t5/Product-Questions/how-to-set-file-and-folder-exclusions-in-the-webroot-console/td-p/189775]https://community.webroot.com/t5/Product-Questions/how-to-set-file-and-folder-exclusions-in-the-webroot-console/td-p/189775[/url] Thanks.
Mac Catalina 10.15.4 Can't Uninstall Webroot
When dragging to the trash an error pops up that displays “The operation can’t be completed because you don’t have permission to access some of the items.” Trying to uninstall with CleanMyMac X lists the following: This item was cleaned partially. Errors: "/Library/Application Support/Webroot" couldn’t be removed due to lack of permissions. "/Library/Extensions/SecureAnywhere.kext" couldn’t be removed due to lack of permissions. "/Library/LaunchDaemons/com.webroot.security.mac.plist" couldn’t be removed due to lack of permissions. "/Library/LaunchAgents/com.webroot.WRMacApp.plist" couldn’t be removed due to lack of permissions. "/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions. "/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions.
My WRData folder is very large
I have been having a problem with my hard drive with WSA on it running out of space constantly and i just learned why. The WRData folder, which i never knew was there, is eating up space. The folder is at 33 GB in size now. Is there something i can delete or uninstall to get rid of all that? It's getting quite crazy.
How do I get the webroot Chrome extension back for Windows 10?
So When I went to make the webroot chrome extension activive (it was greyed out and I hadn't noticed till I had webroot for a monthor two) I noticed that there were two of them. Worried that i had accidently downloaded a fake one I removed both from chrome. However I later learned (or at least I'm fairly certain) that they were both from Webroot and the newer version for some reason had simply failedd to remove the older extension. The Problem I'm facing though is that I cant seem to find any way to get the extension back, it isn't on web store and i can't find it in Webroot. I found a page on Community that did lead to a Webroot extension called "Webroot Filtering Extension" . This did not bring back the button for the extension and I think it's the wrong extension. If anyone could help me find the actual extension that'd be great. Thanks, sauronofmordor P.S. even tho I selected the Internet security Plus board i can't find anything that says the "plus" at the end, but it was internet
Controlling WRData folder size - help needed
Hello, I recently discovered that the gradually increasing size of my dive image files and decreasing SSD capacity were directly attributable to an enormous SecureAnywhere WRData folder. I contacted support and received the following response: “To start it fresh you can uninstall Webroot SecureAnywhere normally and then delete the WRData folder and restart your computer, then reinstall Webroot and there will be a new WRData folder.” I completed all steps as instructed. Between my November 20, 2013 reinstall and this post, the WRData folder has grown from a few megabytes to over 2.6 gigabytes. In comparison, the 2 day old and still growing WRData folder is roughly 4 times the size of all of my Norton Internet Security files/folder combined. The above noted : [b]Is this normal for the WRData folder or do I have a problem? [/b] [b]Is there a way to reduce the number and/or limit the size of the database files in the WRData folder?[/b] Any assistance would be greatly appreciated...
I'm having crazy slow downs.
I have been working on my computer for the last three days trying to figure out what was slowing it down. I did everything, and I mean every diagnostic thing I could think of. I scanned everything, system files, bios, drivers, malware and corruption issues, and then processes. I was unable to find any significant reason that my PC was acting slow. I then ended all processes that were not essential for my PC to run, still no change. I ran in safety mode, and it ran flawlessly. I eventually caved in to a full system reset, which I really didn't want to do. I reinstalled everything one by one, finishing with Webroot. It slowed down my PC immediately. I was surprised to say the least, because my computer had been fine with it before. What changed? Ok, so this is what the slow down acts like. Normally my computer can run a lot of stuff at once, opening a bunch of things at the same time too with ease. Then after some updates for Windows 10 (at least I think so) this happened. I saw sudden
Webroot AV stopped working since last update
Hello, I have a Windows 10 PC and Webroot SecureAnywhere Internet Security.It stopped working a week ago after the last released update tried to install.Rebooting does not fix it. When trying to uninstall Webroot to try reinstalling fresh: It says I must be an administrator to access this feature (even though I am logged in as admin) and I am unable to uninstall it. I have tried opening a ticket with Webroot last week and still no response back.Anyone have any thoughts? Thanks!
What is beap.gemini.yahoo and how do I get rid of it? And how did it get passed Webroot?
What is beap.gemini.yahoo and how do I get rid of it? And how did it get passed Webroot? It is - I've been told - much of the reason why my Yahoo account does weird things, like disappear and then reappear after 30 seconds or so. It also is the alleged culprit in slowing down my computer. I can't find it anywhere on my computer, but I can see it listed as my Yahoo account laboriously loads. The beap.gemini... reference seems to remain in the small window for at least 10 to 15 seconds when the Yahoo account loads on my initial access. What the hell is it? And what can I do to make it go away?
Hi! I hope you can help me. After scanning the internet I cannot seem to find any help for my problem. Here goes. I installed Webroot many months ago and had a six month antivirus protection after buying my computer from Best Buy, About a month ago it stopped working. I could no longer open the program. I thought it had expired, so I renewed it, tried installing again and it wouldn't work. I can't remember exactly what it was doing, but if I remember correctly, it wouldn't accept my new key code. After being frusrated and trying many things, I returned my renewal and uninstalled what I could from my computer of Webroot. However, when I restarted my computer recently, a box came up and asked if I wanted Webroot to make changes to my hard drive. Obviously something is still there. I went looking and found WRSA in my programs files. It does not show up in programs where I can uninstall it. If I try to dele
Can't update Webroot 188.8.131.52 on Mac Big Sur
Couldn’t get Webroot to update from 184.108.40.206 before Mac Big Sur update, so updated to Big Sur then tried to update Webroot again. Both times, Webroot accepts my keycode, then Mac accepts my password for change permission, then it goes to an “Installing SecureAnywhere” screen with an “Installing SecureAnywhere” loading bar which only goes part way and freezes. It looks like I have the “Webroot Filtering Extension Mac” on Google Chrome already. Why won’t Webroot finish authorizing installation of the update?
Webroot blocking Firefox 97.0 64-bit
Today Firefox updated to 97.0 on my windows 10 machine. When I restarted my computer, nothing works in firefox anymore. I can load it once, but I can’t browse to any webpage or even pull up the settings or about Firefox menu. When I close it I cannot open Firefox again.I tried uninstalling and reinstalling Firefox. I eventually tried installing the 32-bit version and it worked. I reinstalled the 64-bit version and found that if I close out of Webroot completely it would work normally. It only works if I shut down webroot completely. If I turn off individual shields (or all the shields) it won’t work, but exiting webroot causes firefox to instantly start working again.Webroot gives no indication that it is blocking anything. Any ideas as to why this is happening and how I can fix it?
Is the File Name Warning message malware?
Is this File Name Warning message box appears when I start up malware? It reads: There is a file or folder on your computer called "C:Program" which could cause certain applications to not function correctly. Renaming it to "C:Program 1" would solve this problem. Would you like to rename it now? Then the checkboxes presented are: Don't perform this check at startup, Rename, and Ignore
How Do I Change/Reset My Password or Security Code?Knowledge Base
[h2]Question[/h2]How do I change/reset my Password or Security Code? [h2]Answer[/h2]If you can sign in without any trouble, go ahead and sign in, click your username at the top right side of the screen, go to [b]Account Settings[/b], and click [b]Change[/b] next to [b]Password[/b]. If you need to reset your Password or Security Code, follow the steps below. [list=1] [*]Go to [b][url=https://my.webrootanywhere.com/default.asp?a=b]my.webrootanywhere.com[/url] [/b]and click[b] [url=https://my.webrootanywhere.com/forgotpassword.aspx]Can't log in[/url].[/b][/list][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/2740i75B7300B59F0290D.png[/img] 2. Select [b]I forgot my Password [/b]or [b]I forgot my Security Code. [/b]If you cannot remember either of them, simply complete all the following recovery steps for one, and then go back to the main login screen, click [b]Can’t log in[/b] again, and choose the other option. [img]https://d1qy7qyune0vt1.
How to add firewall exceptionsKnowledge Base
The SecureAnywhere Firewall monitors data traffic traveling out of your computer ports. It looks for untrusted processes that try to connect to the Internet and steal your personal information. It works with the Windows firewall, which monitors data traffic coming into your computer. With both the SecureAnywhere and Windows firewalls turned on, your data has complete inbound and outbound protection. The SecureAnywhere Firewall is preconfigured to filter traffic on your computer. It works in the background without disrupting your normal activities. If the Firewall detects any unrecognized traffic, it opens an alert where you can block the traffic or allow it to proceed. To protect your computer from hackers and other threats, the Firewall monitors processes that attempt to access the Internet. It also monitors the ports used for communicating with the Internet. You have control over whether SecureAnywhere will allow or block certain processes and port communications. Because We
PC infected with Win32.LocalInfect.2, need advice...
Hi, OK, here is the situation. This morning I was streaming the Formula 1 auto race and half way through Webroot came up with a notification that it had detected and quaranteened the file "mw4b3qqj.exe.part". I let Webroot do it's thing but then after the race I then scanned my system and Webroot came up with THREE files that were infected and it indicated that they were infected with the "Win32.LocalInfect.2" Trojan. I actuallly scanned my system only a few days ago and my system was clean. I have since studied this and found this trojan to be quite nasty. I have a few questions about this. First, it was unclear to me if all three files were infected with this trojan. Webroot listed 3 files and indicated a "Win32.LocalInfect.2" but it was unclear to me if ALL three files were infected with the same trojan. Can someone please clarify this for me? The confusing part to this is that two of the three files Webroot indicated
Linux version of Webroot SecureAnywhere
As far as I can tell there have been 6 requests for a Linux version of Webroot SecureAnywhere posted in Ideas Exchange but there is no hint of anything being developed along these lines. Are we to take it that this is just not on the radar? There seems at the moment to be only one other product which offers realtime protection for (in my case) Ubuntu - ESET - and that requires some fiddling and contortions to get it working with the latest systemd which appeared in Ubuntu 15.04. I would rather be using the same AV product across all our household machines - Windows and Linux. Is any Linux development likely to happen - or does it look completely non-viable from a commercial perspective?
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