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If you would like to uninstall an older version of Webroot's software, click the option below for the version you wish to uninstall. [b]For Windows PC:[/b] To remove Webroot 7.0 or older software, [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&ruleid=1365]click here[/url]. To remove Webroot SecureAnywhere, [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&ruleid=1067]click here[/url].[b] [/b] [b]For Mac Computers:[/b] To remove Webroot SecureAnywhere, [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&ruleid=2130]click here[/url]. [b]For Android Devices:[/b] To uninstall Webroot SecureAnywhere from your Android device, please do the following: [list] [*]From the main SecureAnywhere Mobile panel, press your mobile device's Menu button. [*]In the Menu panel, tap [b]Uninstall[/b]. [*]If prompted, enter your Webroot password and tap [b]OK [/b]to continue. [*]In the confirmation panel, t
I just want to uninstall Webroot SecureAnywhere on Windows 10 Pro, but when I open up "Add or remove programs" and click uninstall, it stays there. Also, from following a guide on your website: https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-uninstall-secureanywhere-317009 Using this command: appwiz.cpl I try to uninstall from there too, but I do not see any CAPTCHA to uninstall. Very disappointed. Also, there is a bug or perhaps working as intended where the CTRL functions are buggy for Chrome. Sometimes they work and sometimes they don't. It's the "Identity Protection" feature that's causing this. Once disabled I can use CTRL functions 100% of the time.
When dragging to the trash an error pops up that displays “The operation can’t be completed because you don’t have permission to access some of the items.” Trying to uninstall with CleanMyMac X lists the following: This item was cleaned partially. Errors: "/Library/Application Support/Webroot" couldn’t be removed due to lack of permissions. "/Library/Extensions/SecureAnywhere.kext" couldn’t be removed due to lack of permissions. "/Library/LaunchDaemons/com.webroot.security.mac.plist" couldn’t be removed due to lack of permissions. "/Library/LaunchAgents/com.webroot.WRMacApp.plist" couldn’t be removed due to lack of permissions. "/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions. "/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions.
Hello everyone,,I'm curious on what others are doing with Windows Defender on Windows 10 if Webroot (or any other A/V's for that matter) is installed (and I want to Webroot to be the main/only A/V) ? If "best practice" is to turn off Webroot, how are you all doing this with your RMM (disable ALL Windows Defender related services, something else ?)
I just installed Webroot onto my Mac after, due to security reasons, my last subscription was cancelled. I downloaded the program but once I click on the app it won’t launch to allow me to actually input my key code or sign in and finish the download process. I have tried re downloading multiple times and nothing I am doing is helping. The program is not giving me a message or anything, when I click/double click it just does nothing. I put in a ticket but there’s been no response so any help would be great! Thank you
Webroot secureanywhere endpoint protection doesn't show up in program list to uninstall. running manual command to uninstall giives error that the service is centrally managed and must be uninstalled from webconsole. The customer does not have this info. The customer does NOT have contact with last IT vendor (relationship ended badly). How do I uninstall this borderline-malware, garbage software without formatting and reinstallinng windows?
So When I went to make the webroot chrome extension activive (it was greyed out and I hadn't noticed till I had webroot for a monthor two) I noticed that there were two of them. Worried that i had accidently downloaded a fake one I removed both from chrome. However I later learned (or at least I'm fairly certain) that they were both from Webroot and the newer version for some reason had simply failedd to remove the older extension. The Problem I'm facing though is that I cant seem to find any way to get the extension back, it isn't on web store and i can't find it in Webroot. I found a page on Community that did lead to a Webroot extension called "Webroot Filtering Extension" . This did not bring back the button for the extension and I think it's the wrong extension. If anyone could help me find the actual extension that'd be great. Thanks, sauronofmordor P.S. even tho I selected the Internet security Plus board i can't find anything that says the "plus" at the end, but it was internet
How to remove the Webroot... getting this message when try make any changes in webroot "SecureAnywhere is currently managed by the Web Console and all changes need to be applied centrally. please refer to the SecureAnywhere documentation for further information"
My battle with a malware sent me on a path to WebRoot. The name of the malware has slipped my mind (that's good!), but it attacted all my .exe files. My computer was runing F-secure from charter, which did not block it or find it. The computer was also running iolo System mechanic. To rid the malware, I downloaded and ran MalwareBytes, which did stop the problem. I also ended up installing SpeedyPC Pro to finish the cleanup after the malware removal. Next, researched new protection for the PC and choose WebRoot (hooray!). No I am not employed by WebRoot, just enjoying it. Now, I have a subscription to System Mechanic 10 and SpeedyPC Pro. Which one of these will compliment Webroot the best? Or, maybe, I do not need either? From running both of them simutaneously, SpeedyPC seems to be doing a better job than System Mechanic. Looking for some good feedback. Neil
Couldn’t get Webroot to update from 22.214.171.124 before Mac Big Sur update, so updated to Big Sur then tried to update Webroot again. Both times, Webroot accepts my keycode, then Mac accepts my password for change permission, then it goes to an “Installing SecureAnywhere” screen with an “Installing SecureAnywhere” loading bar which only goes part way and freezes. It looks like I have the “Webroot Filtering Extension Mac” on Google Chrome already. Why won’t Webroot finish authorizing installation of the update?
Hi! I hope you can help me. After scanning the internet I cannot seem to find any help for my problem. Here goes. I installed Webroot many months ago and had a six month antivirus protection after buying my computer from Best Buy, About a month ago it stopped working. I could no longer open the program. I thought it had expired, so I renewed it, tried installing again and it wouldn't work. I can't remember exactly what it was doing, but if I remember correctly, it wouldn't accept my new key code. After being frusrated and trying many things, I returned my renewal and uninstalled what I could from my computer of Webroot. However, when I restarted my computer recently, a box came up and asked if I wanted Webroot to make changes to my hard drive. Obviously something is still there. I went looking and found WRSA in my programs files. It does not show up in programs where I can uninstall it. If I try to dele
Hello, I have a Windows 10 PC and Webroot SecureAnywhere Internet Security.It stopped working a week ago after the last released update tried to install.Rebooting does not fix it. When trying to uninstall Webroot to try reinstalling fresh: It says I must be an administrator to access this feature (even though I am logged in as admin) and I am unable to uninstall it. I have tried opening a ticket with Webroot last week and still no response back.Anyone have any thoughts? Thanks!
I have been having a problem with my hard drive with WSA on it running out of space constantly and i just learned why. The WRData folder, which i never knew was there, is eating up space. The folder is at 33 GB in size now. Is there something i can delete or uninstall to get rid of all that? It's getting quite crazy.
Hello, I am trying to add either files or folders as exclusions in the webroot secure anywhere software. How do I do that? It seems like it was added in 2015 according to this forum post, but I can't find the feature: [url=https://community.webroot.com/t5/Product-Questions/how-to-set-file-and-folder-exclusions-in-the-webroot-console/td-p/189775]https://community.webroot.com/t5/Product-Questions/how-to-set-file-and-folder-exclusions-in-the-webroot-console/td-p/189775[/url] Thanks.
Today Firefox updated to 97.0 on my windows 10 machine. When I restarted my computer, nothing works in firefox anymore. I can load it once, but I can’t browse to any webpage or even pull up the settings or about Firefox menu. When I close it I cannot open Firefox again.I tried uninstalling and reinstalling Firefox. I eventually tried installing the 32-bit version and it worked. I reinstalled the 64-bit version and found that if I close out of Webroot completely it would work normally. It only works if I shut down webroot completely. If I turn off individual shields (or all the shields) it won’t work, but exiting webroot causes firefox to instantly start working again.Webroot gives no indication that it is blocking anything. Any ideas as to why this is happening and how I can fix it?
How Do I Change/Reset My Password or Security Code?Knowledge Base
[h2]Question[/h2]How do I change/reset my Password or Security Code? [h2]Answer[/h2]If you can sign in without any trouble, go ahead and sign in, click your username at the top right side of the screen, go to [b]Account Settings[/b], and click [b]Change[/b] next to [b]Password[/b]. If you need to reset your Password or Security Code, follow the steps below. [list=1] [*]Go to [b][url=https://my.webrootanywhere.com/default.asp?a=b]my.webrootanywhere.com[/url] [/b]and click[b] [url=https://my.webrootanywhere.com/forgotpassword.aspx]Can't log in[/url].[/b][/list][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/2740i75B7300B59F0290D.png[/img] 2. Select [b]I forgot my Password [/b]or [b]I forgot my Security Code. [/b]If you cannot remember either of them, simply complete all the following recovery steps for one, and then go back to the main login screen, click [b]Can’t log in[/b] again, and choose the other option. [img]https://d1qy7qyune0vt1.
I have been working on my computer for the last three days trying to figure out what was slowing it down. I did everything, and I mean every diagnostic thing I could think of. I scanned everything, system files, bios, drivers, malware and corruption issues, and then processes. I was unable to find any significant reason that my PC was acting slow. I then ended all processes that were not essential for my PC to run, still no change. I ran in safety mode, and it ran flawlessly. I eventually caved in to a full system reset, which I really didn't want to do. I reinstalled everything one by one, finishing with Webroot. It slowed down my PC immediately. I was surprised to say the least, because my computer had been fine with it before. What changed? Ok, so this is what the slow down acts like. Normally my computer can run a lot of stuff at once, opening a bunch of things at the same time too with ease. Then after some updates for Windows 10 (at least I think so) this happened. I saw sudden
Hello, I recently discovered that the gradually increasing size of my dive image files and decreasing SSD capacity were directly attributable to an enormous SecureAnywhere WRData folder. I contacted support and received the following response: “To start it fresh you can uninstall Webroot SecureAnywhere normally and then delete the WRData folder and restart your computer, then reinstall Webroot and there will be a new WRData folder.” I completed all steps as instructed. Between my November 20, 2013 reinstall and this post, the WRData folder has grown from a few megabytes to over 2.6 gigabytes. In comparison, the 2 day old and still growing WRData folder is roughly 4 times the size of all of my Norton Internet Security files/folder combined. The above noted : [b]Is this normal for the WRData folder or do I have a problem? [/b] [b]Is there a way to reduce the number and/or limit the size of the database files in the WRData folder?[/b] Any assistance would be greatly appreciated...
What is beap.gemini.yahoo and how do I get rid of it? And how did it get passed Webroot? It is - I've been told - much of the reason why my Yahoo account does weird things, like disappear and then reappear after 30 seconds or so. It also is the alleged culprit in slowing down my computer. I can't find it anywhere on my computer, but I can see it listed as my Yahoo account laboriously loads. The beap.gemini... reference seems to remain in the small window for at least 10 to 15 seconds when the Yahoo account loads on my initial access. What the hell is it? And what can I do to make it go away?
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