Product Help & Discussions
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Cannont log in to Passwords toolbar / Passwords console page is blank
I cannot log in to Webroot toolbar. It comes back with an error "Unknown email". But the email works prefectly logging into the Web console. In the web console everything seems to work fine except that when I go to Passwords the page is blank below the tab line. This occurs in Firefox (v19.0) and IE (v9). I have not used another email address. The permissions for this email address account are set to Admin for SecureAnywhere and PC Security and Access for Passwords and the other two. I have followed instructions and also tried the tool bar fixes described in [url=http://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Is-the-Webroot-SecureAnywhere-toolbar-compatible-with-Firefox-9/m-p/140#M3]http://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Is-the-Webroot-SecureAnywhere-toolbar-compatible-with-Firefox-9/m-p/140#M3[/url] I have logged this as a support call, but am posting it here too because I see a number of people have had similar problems. None
WSA (Webroot Secure Anywhere) kills defender.exe
I have made this same post over at Shadow Defender's Official forum. Please fix! Today I installed Shadow Defender version 22.214.171.1246 on my father's computer. He has Windows Vista 32 bit on his PC. I then tried to access SD's UI by double clicking on the tray icon. I discovered that each time I double clicked on SD's tray icon that the UI would briefly appear, and close on its own just as soon as it appeared. I tried disabling UAC first, and found that this did nothing to resolve the issue. I tried to access it from Windows start menu, and the UI would still close as soon as it appeared. Next I shut down WSA (Webroot Secure Anywhere), and then opened Shadow Defender's UI by double clicking the tray icon. The UI stayed opened as expected, and no longer closed. I opened SD's UI multiple times while WSA was shut down, and had no further issue with SD's UI closing. I then opened Window's task manager to see that DefenderDaem
Game fails to launch after being set to "allow"
So I tried to launch Game Stock Car 2013 Extreme and I get this error message: [b]The application was unable to start correctly (0xc0000018). Click OK to close the application.[/b] I had no idea what was causing this to happen. I had just finished spending several hours reinstalling a racing simulator game along with about 30 gigs of modified tracks, car skins and just a ton of modified files, so reinstalling the game was the last thing I going to attempt to do to try to remedy this error. I decided to install a second clean copy of the game into a different directory and when I tried to launch that game - the same error popped up. I tried researching the error, but I found no helpful information at all. I almost paid a lot of money for some error fixing scam program. I decided to start to end process on all other applications that were currently running and each time I ended process on an application I would try launching the game and the error kept popping up - until I ended proce
Webroot® SecureAnywhere™ - Antivirus doesn't find all viruses.
I run a side line pc tech business out of my house. Most of my customers usually have some virus or another. 9 times out of 10 they take my recommendation to install your antivirus software but it doesn't find all viruses. I have to use adwcleaner, malwarebytes, and mbar (made by malwarebytesJ) and in some occasions tdsskiller by Kapersky. I almost always have to run four programs to clean their pc's. Can someone explain to me why webroot can't find all these viruses? TIA Dave
Search Box for password manager
I had to uninstall and reinstall Webroot due to keycode conflicts and lost the search box in the password manager. Before the uninstall/reinstall whenever I clicked the green webroot extension button in my Chrome browser there would be a search box at the top. It is now gone and a logoff option is now there. Any ideas on how to get it back, it was very usefull.
msimg32.dll is reported as infected by w32.rogue.gen
After installing the Microsoft Windows 8.1 updates this morning (KB3000850 and KB3011750), webroot reported msimg32.dll as infected by w32.rogue.gen. I think this is perhaps a false positive as I had run manual scans prior and had no threats detected until just today?
BSOD 0x50: PAGE_FAULT_IN_NONPAGED_AREA
The latest Webroot release 126.96.36.199 with its updated wrkrn.sys file seems to have caused some BSOD's with 2008r2 after our systems rebooted last night. I was able to delete the file from a repair command prompt and then reboot into normal operating mode. I have a ticket in with Webroot support about this issue, but I thought my issue should be shared. Update: I have talked with an MSP using Webroot who has had the same problem today. They also report that if you reboot your machine again after Webroot has a chance to reinstall the wrkrn.sys file it will start throwing up BSOD messages again.
(Bug) "Scan with webroot" on right click menu stops working at random times!
Hello, I think I have come across another "bug" concerning the "Scan with webroot" on right click menu. I don't know what causes it but at random times on all my computers running Webroot Secure Anywhere Essentials 2012 Version 188.8.131.52 the "Scan with webroot" on right menu stops working. What happens is I right click on a file or folder and and click on "Scan with webroot" and then nothing happens. I get no pop up box from Secure Anywhere showing its scanning. And when this bug happens the only way I seem to be able to get "Scan with webroot" working again I have to shut down Secure Anywhere Essentials and restart it. Once I do that "Scan with webroot" works like normal again until the random bug happens again. But like I said I have no idea what makeit happen in the first place. But there must be a bug somewhere in the software that neess to be fixed. Anyone else here every have this happen? Thanks
I have just been made aware by TripleHelix that the Webroot Gamer Version consists of the AV plus the System Optimizer and nothing else: the perfect combination imho to recommend to my friends, both gamers and non-gamers (I won't go into the details of why). However, I have a question. It has been pointed out, for example in a couple of the end-posts in [url=https://community.webroot.com/t5/Ideas-Exchange/idea-for-power-users-SSD-Optimizer/idi-p/70207#.UreKFtJDvdE]this thread[/url], that optimisation is neither necessary nor desirable (because it shortens SSD disk life) if your computer uses an SSD disk (mine don't currently). My question is: whilst I've never felt the need to do privacy cleanups on my own computers and so the issue doesn't arise for me, for my friends are there any System Optimizer options relating to privacy, such as erasing cookies, erasing internet history[b]*[/b] that would mean System Optimizer might still be a useful option even on a computer with S
Transition from Intenet Security Essentials to Complete
Hi, I'm a user of the former Internet Security Essentials. As far as I know since Webroot realeased version 8.0.2 my license should has been upgraded to Internet Security Complete. I still have activated my Backup feature but I don't have access to the Password Manager. Furthermore, I have to renew my license in the next month and according with the renewal form my current product is Webroot Security Complete. Do I have any problem with my license or it's just the transition process is not over yet? Thanks
BrightCloud site information request
Hello, I'd like to see a BrightCloud rating/notification at the site other then just page block. My only option as far as I know is.... to choose to go beyond block, which then adds site to URL Whitelist. Problem being once I whitelist a site. That site loses all future BrightCloud reporting for the site. Seems, sites are blocked as Suspicious by subjective possibly biased reports vs real time scan. Because if site were malicious at the time by known detection during daily scans. Then I would get a red page block. As it is. I'm getting yellow orange page blocks which are reports of Suspicious. Suspicious by trustworthy score. Low trustworthy score prompts page block. Trustworthy is subjective. Clearly, not an indicator of malicious content. I'd like to see a score at the site that reflects same available information reported by search results. eg: Category and Reputation and Real Time Intell
Problem with browsers / SecureAnywhere
I have recently come across a problem with my browser applications (I.E., Chrome) that I managed to track down to a particular shield in SecureAnywhere. This happened on two computers that I have it on, started at the same time. When I open a browser (I use both IE and Chrome, same happens in both), when I begin entering text in a field, it will leave out the first character. This only happens the FIRST time I type into a browser session. As in, if I wanted to type google.com into the address bar it would come out as oogle.com, only the first time. After that it's fine. If I close the browser and restart it, it will drop only the first character again. Both computers have SecureAnywhere on them, so I started with that as the common denominator. If I go into the Identity and Privacy tab, and into Identity Shield, and into view / edit protected applications and check "allow" instead of Protect, the browser will work fine. Is anyone aware of a way to actually fix this instead of
WSC opens and crashes . Mac
I keep getting malicious activity pop-up box saying uusbmx framework is trying to change system so when i hit ok and go into WR to manage access files WR crashes and blanks out. Anybody have this happen? This red box warning pops up daily almost and WR also crashes when trying to read in control ppanel. For Advanced.
How to completely remove all entries of Webroot after Uninstallation in Windows 10
Hi everyone! I uninstalled Webroot from my Windows 10 system through control panel with no apparent problems. Webroot is gone from programs list but Istill have some remnants of the program. For example, in the startup tab within task manager I have following startup item: Webroot Installer. Also if you go to SETTINGS , click System , then click Notification & Actions and then click: Select Which Icons Appear On TheTaskbar, within that list I have an entry called WRSA.exe (which I can turn on or off in the notification area in taskbar). How can I completely remove all entries of the Webroot from my system? Does anyone know a cleanup or uninstall tool to completely remove all left over entries? If not, is there a way to manually remove all leftover entries? Thank you so much for your help!
Spysweeper update includes more than what I want
Greetings - I've used Spysweeper WITHOUT Antivirus for several years. For antivirus protection I use a different product. I do NOT like or want to use one program for all my security ! I believe in the old proverbial phrase, "Don't keep all your eggs in one basket". Today, Spysweeper checked for updates and it said an update was available, so I accepted it. BAD IDEA, because now Webroot Spysweeper INCLUDES antivirus protection (SecureAnywhere). It is not a good idea to have multiple antivirus products running on the same PC. I removed Webroot and reinstalled Spysweeper. Unfortunately the antivirus part is included. HOW do I get JUST Spysweeper Antispyware WITHOUT the antivirus protection of SecureAnywhere? (Or do I have to forget about using Webroot's Spysweeper in the future entirely?)
Webroot Password Manager Not Working
Hello, I'm trying to use my Webroot Password Manager which has worked well before. But now when I try to access it, I'm getting an error that says: Login Attempt Failed reason = ajaxerror It seems like a problem on the serverside. Does anybody know if this is a current known issue or if Webroot knows about this? Is this only happening to me? Thank you.
I need help in understading identity shield
To understand my question a lot of info must be provided. Sorry. The questions can be boiled down to. (1) Why does ID shield not protect IE11? (2) How can I even prove ID shield is even running (no lock)? :D (3) Is ID shield useful? (So many visible issues has me wondering about invisible issues. Of course, the issues I see may simply be my lack of knowlege.) Links to GOOD posts, articles, or your information is welcome. My trying to learn more about ID shield came about because running Firefox in a sandbox (Sandboxie) while Webroot was running caused two issues. (1) A second instance of Firefox could not be started and (2) after closing Firefox, it could not be restarted without terminating all programs in the sandbox. Webroot support solution: This is expected behavior for an application that is being protected by Webroot Identity Shield. The solution means that Identity Shield is not protecting IE11 as neither expected behavior is manifested when running IE11
WSA missed a trojan
I've been a dedicated Webroot user for 3 years... until now. I downloaded the SecureAnywhere update a few weeks ago, and since then the service has basically stopped working. SecureAnywhere never found any viruses, spyware, or malware, despite repeated and regular scans. This would be great if I didn't know for a fact that my computer was infected. In the last few days it has gotten to the point that every other time I click on a search result from Google, I am taken to a completely unrelated website. Since my subscription ends in a couple days, I decided to download the free trail for AVG Internet Security and see if it would help. As soon as I started the program, it detected and removed a trojan, which Webroot hadn't detected during the scan a few hours ago. I hadn't even run a scan yet! As soon as AVG removed the trojan, the problem stopped. I was a huge fan of Spy Sweeper, but SecureAnywhere turned out to be a waste of my time (and money). I used to be a huge Webroot fan and r
How to report a Malicious URL without having WSA installed
How do I report a malicious URL without having WSA installed? I had to uninstall WSA due to incompatibility. I have a phishing URL using Social Engineering. It's a fake FB login Screen that was sent to me. Someone on my friend list sent me an email saying I wouldn't believe who got video taped going to the bathroom lol Once you click on this link it takes you to the fake FB login page. Some of my friends have already fallen victim to this. It looks really convincing to the untrained user. It looks just like the real FB login screen.
Stealth install of Webroot software
About a month and a half ago I purchased a 1 year subscription for Prevx anti-malware software. This was installed along Trend Micro Titanium Security and Malwarebytes Anti-malware Pro. This computer is only used for finances and nothing else (I keep it updated and locked down pretty good). So let's just say I freaked out when I noticed some unknown software running on my laptop. Lately I also noticed a little bit of slowdown during boot but didn't think much of it. Until this morning that is. I noticed a popup saying something about Webroot SecureAnywhere software running a scan. Webroot? I never purchased or installed your software. It appears Prevx was owned by Webroot and was recently integrated into Webroot software. That's all fine I don't care. Good for you I guess. Do you guys have any idea how people react to some unknown software they never installed? The only people who do these creepy stealth installs are people writing malware hoping you'll stumble upon an infected
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