Product Help & Discussions
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After a win 10 major upgrade, I can bring up the WSA dialog box but I can’t access any of the settings - like scheduling a scan. WSA isn’t listed in my list of apps. I can’t see it listed via the control panel program list. I can see the .exe in my Programs Folder but not in Programs (x86). I can’t find any way to unistall that .exe safely - I don’t want to just delete the file.I’ve had a service request in place since 7-27-22 with no reply. I put in another one asking for at least a recognition of my request on the 29th - I just read that will put me to the end of queue - bummer.Is there some problem with service that I got no response for 2 days?
Hello - I already had Webroot but bought a new computer that came with Webroot in a package of other stuff. The sales guy said to not worry about it and just cancel it (the package) after one year before the annual subscription fee kicked in. Great. a couple of months before the subscription (with Webroot) that came with the computer expired, I paid my “normal” Webroot annual subscription. Great. Then a couple of months later I cancelled the package that came with the computer. Great, except I started getting a pop-up that says my Webroot subscription is cancelled and I need to renew. Not-Great. I called tech support and explained. They said do not worry, your original annual subscription is still good, valid and working. Great, however, since then I am still getting pop-ups from Webroot saying my subscription is expired and I need to renew now. So, my very long-winded question is: how the heck to I get the damn pop-up from continuing to tell me that my subscription is expired when in
Just curious how my subscription is handled if I add more devices than I purchased? Previous Antivirus SW just reduced the number of active days that I had left but allowed me to add as many as I needed. Does Webroot do the same? Or will I need to go purchase another subscription for additional devices?
CZUR Scanner, the client software of Windows platform developed by our company, has a blue screen of death when running on the user's computer installed webroot SecureAnywhere, and the user sent the system dmp file. After my analysis with Windbg tool, I found that the crash was caused by an internal exception of Webroot.Please help me to analyze whether there are irregularities in our client software that will cause webroot to run abnormally?~Removed Link to software and SN please contact Webroot support and give it to them!~ 4: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************KERNEL_SECURITY_CHECK_FAILURE (139)A kernel componen
Hi, I'm trying to install webroot, when I double click the installer, nothing happens. I've looked into the list of installed programs, and webroot is nowhere to be found, therefore there's nothing to uninstall. I've tried the installer 18.104.22.168 downloaded from other threads and had no luck. My operating system is Windows 10. Thank you
Hi folks, I’m unable to login into my Webroot account as I’ve forgotten both password and security code.I’ve requested a password reset link and I’m not getting any email with that.The email address I’ve used to request the password reset is the one associated with my Webroot account.What should I do?Thanks in advance.Miguel
Hi folks,I’m a new user here in the Forum and this is my first post / request for help.I’ve just purchased a renewal for my current Webroot subscription via the Webroot’s website, as I didn’t have auto-renewal option on. My current subscription will expire in 23 days (begin of august). I’m a Windows user (in case it matters). The key-code for my renewed subscription is the same as the one for my current subscription which is about to expire.With this in mind:. Will my current subscription automatically renew for another year and activate itself now that I’ve purchased a 1-year extension? . If the answer to the previous questions is yes, will the automatic renewal happen on the last day of the current subscription?. If the answer to . is no - no automatic renewal of the subscription - do I have to manually activate the renewal by logging into my account via the Webroot users account site ? Could use some guidance.Thanks in advance.Miguel
I have been using webroot for years and now suddenly I get a popup in the bottom right of the screen when I open any new page or even in my video game. It stays for a few seconds then slowly vanishes. it is NOT an information screen, it just shows a box of what webroot can do. It blocks needed info and I just don’t want to see it anymore. It started yesterday 7/13/22 I am on windows 10 if that makes any difference.
I opened a ticket 2 days ago and no one has responded. How long does it freakin take to get support?For the last 3 days when I try to connect to any VPN location I get IP ADDRESS: NOT DETECTED after about 20 seconds. I even uninstalled/reinstalled your crappy product. How do I get this fixed?
Hello, I purchased Webroot some time ago after reading [url=https://www.pcmag.com/review/328405/webroot-secureanywhere-antivirus]this review[/url] I think it's great and I like the services very much. But I just noticed that you as well offer VPN services. Currently I'm using Surfshark that has CleanWeb feature that works like a malware/tracker/phishing protection and an adBlock as well. Does Webroot WiFi Security VPN provide similar features? If you have adBlock and tracker/malware protection implemented I would consider switching since I like your antivirus very much. And what protocol does it use on Android devices? Thank you.
I just tried to assist my friend by adding Webroot SecureAnywhere to his Windows PC and his LG Android phone, similar to what I have (except I have an Android Pixel 4a phone). The windows installation on his PC went fine and it is working properly. However, The installation on his Android LG ThinQ phone failed with:oauth2.webrootservices.com sent an invalid responseERR_SSL_PROTOCOL_ERROROf course, it is the lame NEW browser-type mobile app that is massively inferior to the previous standard app. I can still install the old standard app (until August 2022) and it looked to work including acceptance of the Keycode but immediately directed me to the upgrade to the new lame app which immediately fails as above every time. The phone was cold booted a few times too - no help. My friend paid for mobile protection but is not getting it. Any ideas? Thank you.
I just got a new laptop and I bought the webroot software online. I was sent an email with the key code and I set up my account. I tried to download the app and I am getting this error message “This app can not run on your PC” Can some please help me figure this out? I have used this before on other computers without a problem. Thank you
I got a notification that SecureAnywhere is being discontinued and being replaced with Webroot Mobile Security, I went through the new installation process where it removes the old app and installs the new. I didn't remove the old app (even though its not there) I'm still getting secureanywhere notifications to upgrade to the new app when I already have it on my phone. So I uninstalled the new one, set the permission to secureanywhere off and I'm still getting secureanywhere notification with no webroot app on my andriod phone. I hate the new app and it crashes often, telling me that in a notifiaction. I totally hate the new interface and what little control I have on my phone now. How can I totally remove it from my phone I no longer want to run the mobile app. I want it completely gone off my phone. I will still run the desktop app one since I like the easy interface and both my PC's are protecte
On May 22nd I started receiving messages from Microsoft...not Webroot...about a Trojan Virus on my computer. I called the 800 number on Webroot's page for support. I was directed to a company called TechVantedge. I ended up paying them $646 for assistance and the virus was still on my computer. I took my computer to someone here locally, and paid him almost $300 to clear up the problem. When I sent an inquiry to Webroot Support several weeks after that, I received a reply that Webroot provides free support to clear up viruses. I asked for a supervisor or someone in charge to contact me regarding the $646 I had spent. NO ONE has contacted me to date. I am about to cancel my Webroot and report them to the Attorney General's office.
Receive Notifications WebAdvisor viruses found; Nortor 5 viruses found; Trojan.win32.generic detected
Windows 10 installedI have installed Webroot: Secure Anywhere ce 22.2After I clicked on a link to view a movie I have been receiving these message; notifications. Receiving notifications your computer is infected anti-virus updated required.Notifications received:Windows WebAdvisor: viruses found 5, your computer is infected by viruses. Click here to renew anti-virus;12:27 pm qwwnvw.smarteye.com------McAfee critical virus alert, click here to renew antivirus;1:24 & 1:25 pm qwwnvw.smarteye.com-------Trojan.win32.generic detected.;----Norton Anti-virus message: your windows 10 is infected with 5 viruses time 12:20 pm & 12:27 pm qwwnvw.smarteye.com-----Checked startups nothing found; checked add-ons could not find Web Advisor;Checked extensions could not find Web AdvisorChecked control panel for could not find McAfee; If I turn off notifications, I do not receive ant notices.Ran Webroot did not find any virsuses.
I have had a Webroot account for years now, but each morning for about the last week when I start my Windows 10 PC, this popup appears telling me to “click here” to “create a NEW My Account.” Is this (late May 2022) popup even from Webroot? If it is, why am I being asked to create an account when I already have one (sounds highly suspicious to me)? If the popup is not from Webroot, what steps should I take to eradicate the little vermin? Thank you.
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