To Customer Support To Customer Support

Events
Leaderboard
Customer Support

📊 2023 OpenText Cybersecurity Threat Report

2 months ago

Home
Community overview
Product Help & Discussions

Product Help & Discussions

Questions About a Webroot Product? Start Here!

17367 Topics

Most replies

Recently active Most views Newest first

tempnexusPopular Voice

asked in Webroot® SecureAnywhere™ - Complete

It seems I am getting FALSE positive for HITMAN PRO 3.7 as a rootkit.

Scan Started: Fri 2013-12-06 00:43:08 [R] SystemCurrentControlSetServiceshitmanpro37 [U] c:program files (x86)stardockstart8start8_64.dll [MD5: 41A8BD7904C00AC9FE86A38C36982F80] [Flags: 00011001.7040] [U] c:windows empcrf000audiosetup.exe [MD5: 28E857302E01FFBEDD53E67B8A6848EE] [Flags: 00001

9 years ago

hungphamPopular Voice

asked in Webroot® Business Endpoint Protection

Mac Xprotect Remediator MRT v3

Just updated to Mac Monterey 12.3 yesterday, and Webroot 9.5.0.139 detects Xprotect Remediator MRT v3 as Keylogger.Refog.1.r. Can anyone verify this, please?Thanks.

1 year ago

xbassman44New Voice

posted in Webroot® SecureAnywhere™ - Antivirus

Renew from Geeksquad or purchase from Webroot direct?

[b]Long story but bear w/me..bought laptop fm BestBuy w/Norton included.  Notified by BestBuy Norton no longer supported and sent me to Webroot where Anti-virus was downloaded and good till 9/4/2014.  Geek squad will renew for $53+ but same protection is avail. fm Webroot for $40.  No brainer...  My question is this:  As I already have the software anti-virus already downloaded, on 9/14/2014 do I tell Webroot I want to "renew" or do I have to uninstall and re-install the anti-virus?[/b]

9 years ago

CavehommeCommunity Guide

posted in Webroot® SecureAnywhere™ - Antivirus

No firewall settings for WRSA AV on Windows 10 ?

I recently bought an HP laptop with Windows 10 Home installed on it, previously using Windows 7 and WRSA on othr PCs.   I installed WRSA Antivirus on the new laptop and the Windows 10 firewall is switched on, also the WRSA firewall is switched on.   I am a long-time WRSA user and recall that the WRSA firewall works in a complementary way on top of the Windows firewall, so no problems so far....   In advanced settings, under Firewall / Webshield there appear only webshield options, the Firewall options are completely blank. Is this normal on Windows 10 ?    I previously used WRSA Complete so I thought that restriction might be due to version differences as well?   Screenshot attached. Appreciate a quick answer please, need to go travelling soon and would like to increase the level of firewall protection to alert when new unknown processes start, not just when WRSA thinks I am infected..   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment

7 years ago

dododiFresh Face

asked in Webroot Mobile Security for Android

Threat unable to be removed

Webroot SecureAnywhere Mobile found 1 threat today: Mobile tracker com.andriod.settings.mt It is however unable to remove it. Is there anyway to tell if this is a real threat or a false positive. If it is a threat how would I remove it without wiping the phone. Running Samsung Galaxy S2 Andriod 4.0.3. Thanks

10 years ago

jreddochPopular Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Web Threat Shield Not Working In Chrome and now Microsoft Edge

After I installed the new version of Chrome last night, it stopped working. It still works in Edge. I just get the little green icon that looks like a flower. Anyone else?

9 months ago

KJClarkFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

How do I uninstall Webroot Filtering Extension

The Webroot Filtering Extension is slowing my computer way down. To the point where things time out before loading. How do I disable, uninstall the filtering extension?

7 years ago

rd52Popular Voice

asked in Webroot® SecureAnywhere™ - Antivirus

NiervacoNew Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Webroot Filtering Extension 64 bit?

I run Webroot Secure anywhere and I haven't found the Webroot filtering extension for Firefox on Waterfox, a 64 bit reiteration of Firefox.   When I had to install a[u] 32 bit[/u] browser for BattleField 3 I found that it immediatly prompted me to install it for regular Firefox. Again I have not been able to sucessfully find the prompt for Waterfox after reinstalling WSA. Is the plugin [u]64 bit[/u] ready for FF?

8 years ago

MichellePRNew Voice

posted in Webroot® SecureAnywhere™ - Antivirus

Shields Questions

I have Internet Security Plus. I do not understand how the sheilds work. According to this explanation [url=https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#ShieldingYourPC/PCShieldsOverview.htm%3FTocPath%3DShielding%2520Your%2520PC%7C_____0]https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#ShieldingYourPC/PCShieldsOverview.htm%3FTocPath%3DShielding%2520Your%2520PC%7C_____0[/url] I should see icons displayed that help me determine if sites are secure/safe. But no icons appear. Can someone help me to understand how this works.   Thank you very much.

5 years ago

pmikeFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Is Microsoft Edge protected by webroot?

Are there any issues with Webroot and Microsoft Edge?  I am not certain which browser to make as my default.

5 years ago

Matrix_LeaderCommunity Guide

posted in Webroot® SecureAnywhere™ - Antivirus

Right click Scan Menu not available

I just installed Windows 8.1 Pro then installed WSA for PC Gamers but I noticed that the right click menu for scanning using WSA is not there   I restarted then checked, not there     I disabled the option to have the right click menu from settings, then re-enabled it, then restarted   still not there   what gives?

8 years ago

SsherjjModerator

asked in Webroot® WiFi Security

Wifi Security VPN not connecting

Hello' This morning it seems that my Wifi on my Android will not connect at all. This worked perfectly yesterday and before that. Stays on this screen and I've tried connecting to other places but same thing. Please advise. My Android has been rebooted. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/007e6eec-ed7b-43b2-8e13-06efdf041006.jpg[/img]

1 year ago

Jason818New Voice

posted in Webroot® SecureAnywhere™ - Internet Security Plus

HELP ME!!! MY COMPUTER HAS BEEN HACKED AND WON'T RESPOND!

I am so very frustrated. I work full time, and I go to school full time, so I have a very limited amount of time, but I spent the whole day trying to get rid of this Win.Useradded trojan. Webroot did not even discover that I had it until I ran rkill, malware bytes, then ad-aware and then hijackthis. Now my computer is not responding (I do not have permission to reinstall internet explorer 10). I am locked out of doing so many things. Files are missing. I am at my wits end! I have a Windows 7 system, so I am guessing I have whatever Microsoft was trying to prevent everyone from getting. Well, too late. PLEASE HELP ME! Anyone! Soon for both my computer's sake, my 2 online classes sake, my calculus class, and my physics course (which I have to complete homework online) and finally for my own sake (seriously, everything is falling apart in my life and this is just one more thing).   It has disabled Microsoft Security Essentials.    Any time I run Webroot and Webroot finds an

9 years ago

skribbothNew Voice

posted in Webroot® SecureAnywhere™ - Antivirus

Webroot is slow and fussy

Since a while ago Webroot has been acting a little weird. Installers sometimes take forever to load and my Autohotkey scripts are occasionally blocked. I've allowed the exes in detection configuration but it doesn't seem to help. I know Webroot is at fault somehow because when I disable Webroot there's no slowdowns or blocked executions. Does anyone know what's causing this?`:@

9 years ago

stevecostaCommunity Leader

posted in Webroot® SecureAnywhere™ - Internet Security Plus

UAC Prompt

Hello, Since yesterday both my Windows 7 pcs are displaying the UAC prompt ( user account control ) Webroot wants to make changes to windows at every bootup. I have to click yes each time for webroot to load. If I change the User account control settings to never notify me then I do not get the prompts. I do not want to do this in case any unwanted programs make changes to windows or install. Please help. Stephen 

7 years ago

durantashCommunity Leader

asked in Webroot® SecureAnywhere™ - Antivirus

What is Webroot s policy on participating in SE Labs ?

Hello Webrooter What is Webroot s policy on participating in [url=https://selabs.uk/]SE Labs[/url]  Antivirus Tests?   [url=https://selabs.uk/download/consumers/jan-mar-2018-consumer.pdf]Latest consumer Test [/url]   [url=https://selabs.uk/download/small_business/jan-mar-2018-smb.pdf]Latest SMB Test [/url]   [url=https://selabs.uk/download/enterprise/jan-mar-2018-enterprise.pdf]Latest Enterprise Test[/url]

4 years ago

DavidCashNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Where do I go and how do I do it?

My Webroot SecureAnywhere v8.0.4.24 is setup to be all exclusive.  Unfortunately it blocks the Windows Accessory "Snipping Tool" the ability to function while online. (1) Where do I go within SecureAnywhere, to grant Snipping Tool permission to function, and is there a difference between online and offline? (2) What do I write in the line when I get to the proper location in the Webroot v8.....?  For example: SnippingTool is identified by its properties as: %windir%system32SnippingTool.exe  Is that how I would write it? 

9 years ago

samual91New Voice

posted in Webroot® SecureAnywhere™ - Complete

webroot protection insufficient for internet explorer

malicious attacked not got caught by webrrot in ie latest version... i visit [url=https://www.300mbmoviess.com]https://www.300mbmoviess.com[/url]  you have too much malicious attack but this is isn't getting blocked // same is blocked in chrome steps to produce 1. open ie with webroot extensions enabled.... 2.go here  [url=https://www.300mbmoviess.com]https://www.300mbmoviess.com[/url] 3.click anywhere in page 4.you will get malicious popup which is not getting blocked in ie but in chrome same is blocked [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/29655i3C68C5C4D2D2CAB1.png[/img]   In ie webroot is unable to catch this.... can we have idea@webroot threat research team

6 years ago

srwsolutionsNew Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

How do I stop the Windows 10 nag popups?

Every 12 hours or so Webroot puts up this annoying popup telling me that it supports windows 10.   How do I stop this?  I get offended when I've paid for software and it starts nagging me without me being able to stop it.

4 years ago

bobbyinpaNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Webroot complete on a mac running Maverick

Looking forward to others experience with this software on their mac.  I like the quick scan and the low low resources used, but I do find two "bugs" that i experience.  First, the system analyzer took does not work, period.  It has been stuck at 2% forever and when you open that module WSAC crashes and shuts down then restarts.  Second, the web threat shield does not work.  All I see are tiny gray question marks.  Perhaps I am missing something here, but I have read and rechecked all my settings.  Anyone else experiencing these issues on their mac?  

9 years ago

BehzadNew Voice

asked in Webroot® SecureAnywhere™ - Complete

My Webroot Account Login

hi when i use to login to my webroot account login i use to see my mange keys and other info backup and setpassword but now when i login i dont see the mange key option and backup buttons any more need help thanks

7 years ago

shorTcircuiTRetired Webrooter

asked in Webroot® SecureAnywhere™ - Complete

Possible Console Glitch for Single Computer Users

I decided I need to start a thread on this to track it, but I will refer to other thread(s) as well. I have submitted an initial trouble ticket, but I have not included the possible console glitch at this time. Around a week or so ago, I had tested the "deactivation" ability from the console. Yes, when I restarted the computer the WSAC was indeed deactivated. I reinstalled, activated and went on my merry way. In replying to an earlier [url=/t5/Webroot-SecureAnywhere-Complete/PC-not-appearing-in-webconsole/m-p/24476#M2132]thread[/url] today regarding a computer not showing up in the console, I logged into my own. I noticed that my computer is no longer listed in my console. I am not sure how long this has been the case, but I suspect probably from the time I tested the deactivation. This morning I have ran a full scan. then removed and re-entered my key code, and completed another scan after that. After waiting 30 minutes, my pc was still not showing in the console.

10 years ago

Page 5 / 695

Badges

Petrovichas earned the badge Beta To The Max
TylerMhas earned the badge Have 50 answers marked as "solved"!
tasystemshas earned the badge Posted 100 comments!
Tarnakhas earned the badge Beta To The Max
andrea.raniolohas earned the badge News: Posted 10 comments!

Show all badges

Join the Conversation

Tweets by Webroot

Terms & Conditions

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Customer Support
Webroot.com
Blog
Status Page
Community Guidelines
Legal
Privacy
Cookie Preferences

We have recently updated our Privacy Policies. We encourage you to read the full terms here.