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It seems I am getting FALSE positive for HITMAN PRO 3.7 as a rootkit.
Scan Started: Fri 2013-12-06 00:43:08 [R] SystemCurrentControlSetServiceshitmanpro37 [U] c:program files (x86)stardockstart8start8_64.dll [MD5: 41A8BD7904C00AC9FE86A38C36982F80] [Flags: 00011001.7040] [U] c:windows empcrf000audiosetup.exe [MD5: 28E857302E01FFBEDD53E67B8A6848EE] [Flags: 00001
Renew from Geeksquad or purchase from Webroot direct?
[b]Long story but bear w/me..bought laptop fm BestBuy w/Norton included. Notified by BestBuy Norton no longer supported and sent me to Webroot where Anti-virus was downloaded and good till 9/4/2014. Geek squad will renew for $53+ but same protection is avail. fm Webroot for $40. No brainer... My question is this: As I already have the software anti-virus already downloaded, on 9/14/2014 do I tell Webroot I want to "renew" or do I have to uninstall and re-install the anti-virus?[/b]
No firewall settings for WRSA AV on Windows 10 ?
I recently bought an HP laptop with Windows 10 Home installed on it, previously using Windows 7 and WRSA on othr PCs. I installed WRSA Antivirus on the new laptop and the Windows 10 firewall is switched on, also the WRSA firewall is switched on. I am a long-time WRSA user and recall that the WRSA firewall works in a complementary way on top of the Windows firewall, so no problems so far.... In advanced settings, under Firewall / Webshield there appear only webshield options, the Firewall options are completely blank. Is this normal on Windows 10 ? I previously used WRSA Complete so I thought that restriction might be due to version differences as well? Screenshot attached. Appreciate a quick answer please, need to go travelling soon and would like to increase the level of firewall protection to alert when new unknown processes start, not just when WRSA thinks I am infected.. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment
Threat unable to be removed
Webroot SecureAnywhere Mobile found 1 threat today: Mobile tracker com.andriod.settings.mt It is however unable to remove it. Is there anyway to tell if this is a real threat or a false positive. If it is a threat how would I remove it without wiping the phone. Running Samsung Galaxy S2 Andriod 4.0.3. Thanks
after Chrome update never ending circles
Today after updating Chrome, if doing a search in Google I now get a spinning circle instead of Webroot's check mark. I see the check marks in IE whether using Bing or Google for searches. In Chrome doing a Googe search I get the spinning wheels, but using Bing's search in Chrome I get the WR checkmarks. WOT's ratings were not affected. Seems everytime there is a Chrome update Webroot has some kind of problem. Any idea how long till WR resolves this?
Hi all, I've already contacted support about this and I'm getting nowhere so I thought I'd try here. Last month I bought SecureAnywhere Essentials for 5 PCs. Today I wanted to try out the Backup & Sync solution but no matter what I do, I am getting an error that my credentials are invalid. Also, I had decided to look into upgrading so I could use the password manager features. When I go to upgrade/renew on my account though, it says I "You are currntly using the best security protection for your PC." and that I own Webroot SecureAnywhere Complete. Yet, there is no password manager in the software I have installed. I have uninstalled and reinstalled and am running 188.8.131.52. Any idea why the discrepency in versions and why the backup tool won't recognize me? Is everything lost in some kind of transition with the new product line? Support has just asked me to reinstall again and keeps telling me my license is for Essentials, despite what the site is telling me.
W32.Trojan.Gen false positives
I tried to submit this via a support ticket but it doesn't allow me to enter my password. I uploaded one of the files, spriter.exe, to virustotal.com and it is only hitting on webroot so I'm thinking false positives. Here is scan info from my log: Mon 2017-04-24 16:03:51.0632 Performing cleanup entry: 8 Mon 2017-04-24 16:03:51.0927 End passive write scan (6 file(s)) Mon 2017-04-24 16:03:54.0036 Scan Started: [ID: 406 - Flags: 1575/128] Mon 2017-04-24 16:04:35.0520 Infection detected: c:program filescanonprint studio procnpspapp.exe [MD5: CD90CC76609BEDB3C96D02A222840308] [3/00091411] [W32.Trojan.Gen] Mon 2017-04-24 16:04:35.0520 Infection detected: e:steamlibrarysteamappscommoncommand modern air naval operationscommand.exe [MD5: 899C8F65A68D4338D6A0DA097A3EDDB1] [3/10081001] [W32.Trojan.Gen] Mon 2017-04-24 16:04:40.0929 Infection detected: c:usersandroappdata oaminggamemaker-studioyycwindowsuapexex86winuaprunner.exe [MD5: 20FBBF64F5E1DF867E0005AF031D6B19] [3/0008001
Webroot Filtering Extension 64 bit?
I run Webroot Secure anywhere and I haven't found the Webroot filtering extension for Firefox on Waterfox, a 64 bit reiteration of Firefox. When I had to install a[u] 32 bit[/u] browser for BattleField 3 I found that it immediatly prompted me to install it for regular Firefox. Again I have not been able to sucessfully find the prompt for Waterfox after reinstalling WSA. Is the plugin [u]64 bit[/u] ready for FF?
I have Internet Security Plus. I do not understand how the sheilds work. According to this explanation [url=https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#ShieldingYourPC/PCShieldsOverview.htm%3FTocPath%3DShielding%2520Your%2520PC%7C_____0]https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#ShieldingYourPC/PCShieldsOverview.htm%3FTocPath%3DShielding%2520Your%2520PC%7C_____0[/url] I should see icons displayed that help me determine if sites are secure/safe. But no icons appear. Can someone help me to understand how this works. Thank you very much.
Right click Scan Menu not available
I just installed Windows 8.1 Pro then installed WSA for PC Gamers but I noticed that the right click menu for scanning using WSA is not there I restarted then checked, not there I disabled the option to have the right click menu from settings, then re-enabled it, then restarted still not there what gives?
Wifi Security VPN not connecting
Hello' This morning it seems that my Wifi on my Android will not connect at all. This worked perfectly yesterday and before that. Stays on this screen and I've tried connecting to other places but same thing. Please advise. My Android has been rebooted. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/007e6eec-ed7b-43b2-8e13-06efdf041006.jpg[/img]
HELP ME!!! MY COMPUTER HAS BEEN HACKED AND WON'T RESPOND!
I am so very frustrated. I work full time, and I go to school full time, so I have a very limited amount of time, but I spent the whole day trying to get rid of this Win.Useradded trojan. Webroot did not even discover that I had it until I ran rkill, malware bytes, then ad-aware and then hijackthis. Now my computer is not responding (I do not have permission to reinstall internet explorer 10). I am locked out of doing so many things. Files are missing. I am at my wits end! I have a Windows 7 system, so I am guessing I have whatever Microsoft was trying to prevent everyone from getting. Well, too late. PLEASE HELP ME! Anyone! Soon for both my computer's sake, my 2 online classes sake, my calculus class, and my physics course (which I have to complete homework online) and finally for my own sake (seriously, everything is falling apart in my life and this is just one more thing). It has disabled Microsoft Security Essentials. Any time I run Webroot and Webroot finds an
Webroot is slow and fussy
Since a while ago Webroot has been acting a little weird. Installers sometimes take forever to load and my Autohotkey scripts are occasionally blocked. I've allowed the exes in detection configuration but it doesn't seem to help. I know Webroot is at fault somehow because when I disable Webroot there's no slowdowns or blocked executions. Does anyone know what's causing this?`:@
Hello, Since yesterday both my Windows 7 pcs are displaying the UAC prompt ( user account control ) Webroot wants to make changes to windows at every bootup. I have to click yes each time for webroot to load. If I change the User account control settings to never notify me then I do not get the prompts. I do not want to do this in case any unwanted programs make changes to windows or install. Please help. Stephen
What is Webroot s policy on participating in SE Labs ?
Hello Webrooter What is Webroot s policy on participating in [url=https://selabs.uk/]SE Labs[/url] Antivirus Tests? [url=https://selabs.uk/download/consumers/jan-mar-2018-consumer.pdf]Latest consumer Test [/url] [url=https://selabs.uk/download/small_business/jan-mar-2018-smb.pdf]Latest SMB Test [/url] [url=https://selabs.uk/download/enterprise/jan-mar-2018-enterprise.pdf]Latest Enterprise Test[/url]
Where do I go and how do I do it?
My Webroot SecureAnywhere v184.108.40.206 is setup to be all exclusive. Unfortunately it blocks the Windows Accessory "Snipping Tool" the ability to function while online. (1) Where do I go within SecureAnywhere, to grant Snipping Tool permission to function, and is there a difference between online and offline? (2) What do I write in the line when I get to the proper location in the Webroot v8.....? For example: SnippingTool is identified by its properties as: %windir%system32SnippingTool.exe Is that how I would write it?
webroot protection insufficient for internet explorer
malicious attacked not got caught by webrrot in ie latest version... i visit [url=https://www.300mbmoviess.com]https://www.300mbmoviess.com[/url] you have too much malicious attack but this is isn't getting blocked // same is blocked in chrome steps to produce 1. open ie with webroot extensions enabled.... 2.go here [url=https://www.300mbmoviess.com]https://www.300mbmoviess.com[/url] 3.click anywhere in page 4.you will get malicious popup which is not getting blocked in ie but in chrome same is blocked [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/29655i3C68C5C4D2D2CAB1.png[/img] In ie webroot is unable to catch this.... can we have idea@webroot threat research team
Webroot complete on a mac running Maverick
Looking forward to others experience with this software on their mac. I like the quick scan and the low low resources used, but I do find two "bugs" that i experience. First, the system analyzer took does not work, period. It has been stuck at 2% forever and when you open that module WSAC crashes and shuts down then restarts. Second, the web threat shield does not work. All I see are tiny gray question marks. Perhaps I am missing something here, but I have read and rechecked all my settings. Anyone else experiencing these issues on their mac?
Possible Console Glitch for Single Computer Users
I decided I need to start a thread on this to track it, but I will refer to other thread(s) as well. I have submitted an initial trouble ticket, but I have not included the possible console glitch at this time. Around a week or so ago, I had tested the "deactivation" ability from the console. Yes, when I restarted the computer the WSAC was indeed deactivated. I reinstalled, activated and went on my merry way. In replying to an earlier [url=/t5/Webroot-SecureAnywhere-Complete/PC-not-appearing-in-webconsole/m-p/24476#M2132]thread[/url] today regarding a computer not showing up in the console, I logged into my own. I noticed that my computer is no longer listed in my console. I am not sure how long this has been the case, but I suspect probably from the time I tested the deactivation. This morning I have ran a full scan. then removed and re-entered my key code, and completed another scan after that. After waiting 30 minutes, my pc was still not showing in the console.
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