Product Help & Discussions
Questions About a Webroot Product? Start Here!
I have been notified that a user that used webroot anywhere is receiving a message stating a website that I host is marked as suspicious. She had other colleagues get to the website without webroot anywhere and they do no have the same issue. I do not have any issue and I use a different anti-virus / firewall protection program. How can I rectify the issue and help releive her fears. Thanks. Marie
How do I request a refund? What is the refund policy?Knowledge Base
This information has been verified as accurate on March 17th, 2020, by APruneau. Question How do I request a refund? What is the refund policy? Answer Webroot adheres to a 70-day money-back guarantee. If you purchased online from Webroot.com: Click here to start the refund process. You will need the invoice number and the exact dollar amount shown on the invoice total. For assistance with refunds, contact our Consumer Sales Team. If you purchased from a retail store: If you have not opened your software, the quickest way to get your refund is to bring your software back to the store where it was purchased. If you have already opened your software or are unable to return it to the store, we can issue a refund check if you have the following: Original receipt of purchase. The receipt must be dated within 70 days of your refund request. The original software disc. Package insert with the keycode (20 alphanumeric characters). If you have all of these items, send them to one of
How to Deactivate a PCKnowledge Base
This content has been reviewed and updated by APruneau on February 18th, 2020. How To Deactivate a PC in the online console: Log into your Account Console using an Admin login. In the main Console screen, select PC Security. Click the PC you want to deactivate. Select the Commands Tab. Click Deactivate. Click Confirm. Click Ok. In the event you have Deactivated the wrong computer or changed your mind, you can Reactivate the PC
Not sure if thei is the proper place to post this. I have a program that installed its self on my computer. In Uninstall software in control panel it is listed as LK Maintenance and the website listed for this program is Content xplorer.net. The program hijacks my browser. When I try to book a flight on Delta it opens another travel site. When I clicked on the support link in Webroot it sent me here [url=http://www.globaltechexpert.com/7116900/lim/webroot-support.html ]http://www.globaltechexpert.com/7116900/lim/webroot-support.html [/url] When I uninstall the program it will try to reinstall literally every minute until I reinstall it. Malwarebytes did not find a problem when I did a security scan. I checked Google and there is almost nothing about this out there. I am going to reload windows to get rid of it but I wanted to see what Webroot had to say.
hi peeps. i have a problem with this file, that is located inside the folder drivers of system32. this is what WHOCRASHED reported to me: [b]On Thu 05/04/2012 07:13:50 GMT your computer crashed[/b] crash dump file: C:WindowsMinidump40512-21418-01.dmp This was probably caused by the following module: [url=http://www.google.com/search?q=wrkrn.sys]wrkrn.sys[/url] (WRkrn+0x6076) Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88000DCB076, 0xFFFFF8800AA9BA90, 0x0) Error: [url=http://www.google.com/search?q=MSDN+bugcheck+SYSTEM_SERVICE_EXCEPTION]SYSTEM_SERVICE_EXCEPTION[/url] file path: C:Windowssystem32driverswrkrn.sys product: [url=http://www.google.com/search?q=Webroot%20SecureAnywhere]Webroot SecureAnywhere[/url] company: [url=http://www.google.com/search?q=Webroot]Webroot[/url] description: Webroot SecureAnywhere Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This appears to be a typica
Hi, I have been recently noticing my Task Manager showing my disk use is 100% and in red. I click on it to see whats using up the disk the most and it shows Webroot SecureAnywhere, I tryed to end the task and it didnt stop. I also have "Allow Secure Anywhere to be shutdown manually" Checked in. How do I shut down webroot secureanywhere? I finally gave up and went to these fourms, I cant have 100% disk usage on this all the time.
Eventerviewer: Event 7011, Service Control Manager: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the DnsProxyAgent service.
I periodically get a "A timeout (30000 milliseconds) was reached while waiting for a transaction response from the DnsProxyAgent service" message in my event log. Sometimes this happens twice in a span of 36 - 39 seconds. What could be causing this? I still have DNS protection running according to dnsptest.webroot.com and I haven't really encountered many issues. I just want to reduce errors in the event viewer.
Hi, In Chr.ome I turned on Extensions for Webroot. Web category information for Google, Bing and Yahoo. When I open detail: Permission to read and change all your data on the websites you visit. Manage your downloads. Should I keep this extension or remove? Kind of scares me when it says can read and change things. Thanks
Certain apps crash randomly at the address within the web root injection DLL (WRDll.x86.dll). I was able to capture the following crash dump from one of the apps. Hard to reproduce, unclear why it happens. Maybe your dev team can look into this. WRDll.x86.dll version 126.96.36.199.User Mode DumpMicrosoft (R) Windows Debugger Version 10.0.20153.1000 X86Copyright (c) Microsoft Corporation. All rights reserved.Loading Dump File [C:\Users\fmike\Downloads\action1_agent.exe.3548.dmp.gz.dmp]User Mini Dump File with Full Memory: Only application data is available************* Path validation summary **************Response Time (ms) LocationDeferred srv*OK C:\Users\fmike\debug_symbolsOK C:\PDB\188.8.131.52Symbol search path is: srv*;C:\Users\fmike\debug_symbols;C:\PDB\184.108.40.206Executable search path is: Windows 10 Version 18362 MP (8 procs) Free x8
[b]This solution addresses Webroot SecureAnywhere Business – Endpoint Protection[/b] The first time you add endpoints to SecureAnywhere Endpoint Protection, they are assigned to the Default group. You can then move endpoints to the appropriate groups. [b]To move endpoints to another group:[/b] [list=1] [*]Click the [b]Group Management[/b] tab. [*]From the [b]Groups [/b]panel on the left, select the group that contains the endpoints you want to move.[b]Note[/b]: For this procedure you must select a specific group, not [b]All Endpoints[/b]. [*]From the [b]Endpoints[/b] panel on the right, select one or more endpoints.[b][i]Tip[/i][/b]: You can select all endpoints within the selected group by clicking the [b]Hostname [/b]checkbox at the top of the list (first column). [*]Click [b]Move endpoints to another group[/b] from the command bar.[b]Note[/b]: If the group has more than one page of endpoints, the dialog prompts you to ap
Hi, Firefox updated to version 77.0 yesterday, I then checked for add on updates one of which was the Webroot filtering extension. To enable this I was asked to input keycode, however I’m left with a spinning circle on trying to register. after leaving this for over 5 minutes I closed Firefox on re-opening the icon is no longer loading,an I covered?.
Hello, I've been trying for hours to uninstall an expired trial of SecureAnywhere that keeps annoyingly prompting me to register. Every time I drag to the Trash or try a tool like AppZapper, it says I can't uninstall because SecureAnywhere is running. So then I go to Activity Monitor to kill the process. That seems to work for a moment, but then SecureAnywhere is running again. Please help. Thanks, Jack
I find webroot Google search engine. I hope you will help. I am teacher in the school. I need to block this site. I give you link. https://sites.google.com/site/allunblockedgames77 Children enter this site in their free time. They don't listen to me. Can I block through the system, will you show me the way ? I want to block all unblocked games web site. I try dns but it is useless. Thank you.
I recently uninstalled Webroot SecureAnywhere on my Windows 10 pc. It does not show up in uninstall program list anymore. The Webroot folder in Program Files is empty. Everytime I try to click on my NVIDIA GeForce Experience program, it brings up a Webroot window asking me for a key to install Webroot. Did Webroot uninstall incorrectly or is this an NVIDIA problem? If Webroot, can someone tell me how to fix it? Thank you in advance.
MSP here. I’ve seen other posts that discuss Webroot with Windows Defender, but now that it’s 2021, Windows 10 has changed a bit.Why other posts don’t apply anymore: Disable periodic scans in Windows Defender is no longer an option According to this article, you can set a DWORD value in the registry to enable Passive Mode for Defender, however, upon setting it, is has no effect on issue #1 belowTwo issues:With Webroot + Windows Defender enabled, Windows Defender is still actively scanning data in real-time. I ran a test and saw the Microsoft Anti-Malware service spike up to 30-40% CPU usage. Webroot is installed and functioning correctly, but Webroot doesn’t seem tell Windows Defender to turn off. I have a registry hack to force Windows Defender off, but I’d rather not apply that unless I have to. In addition, if I disable “Real-time Protection” in Windows Defender, I get a toast message that says that Windows Defender & Webroot are both disabled, even though Webroot is actually