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Several apps are available for Android and Apple mobile devices. An app is also available for Windows 8 and Windows Surface RT. For information on supported devices and operating systems, [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&vw=1&solutionid=1997]click here[/url]. For installation instructions, please choose from the list below. If you need help installing on a computer, click on your operating system for steps for [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&vw=1&solutionid=728]Windows PC[/url] or [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&vw=1&solutionid=1220]Apple Macs[/url]. [b]Android and Kindle Download Instructions[/b] [list] [*]Search for Webroot according to your device: [list] [*][b]Android:[/b] in your apps menu, select the Google Play Store and search for "Webroot" or follow [url=https://play.google.com/store/apps/details?id=com.webroot.security&feature=more_fr
Dear Webroot for MAC users, Later this month, Apple will release a new version of macOS, macOS 10.15 Catalina. We’re working closely with Apple to ensure our software is compatible with macOS 10.15 and plan to have an update in the coming weeks. Until then, upgrading your device to macOS 10.15 will prevent Webroot from functioning properly as it is not compatible. We will inform you when it is safe to upgrade your macOS. If you need help with Webroot in the meantime, please reach out via the appropriate links below: · Business Support: [url=https://mysupport.webrootanywhere.com/supportwelcome.aspx?]https://mysupport.webrootanywhere.com/supportwelcome.aspx?[/url] · Consumer Support: [url=https://detail.webrootanywhere.com/servicewelcome.asp]https://detail.webrootanywhere.com/servicewelcome.asp[/url] · Best Buy Support: [url=https://www.bestbuy.com/services/remotesupport]https://www.bestbuy.com/services/remotesupport[/url] or 1-888-BEST-BUY Thank you, Pawani Vaddi, Sr Product Ma
I had purchased a Webroot SecureAnywhere plan that covered three of my devices: smartphone, laptop and desktop. I changed smartphones from android to iphone and was looking to put the new phone on my console. All information that I have come across seem to indicate that Webroot doesn't cover the apple products and I wanted to know if this is true? Is it necessary to protect my new phone? I see Webroot has a safe[i]browser[/i] for iphones, but I became confused if this is really necessary thing to have or just a [i]possible[/i] extra protection and if it [u]is[/u] a good thing, would it have to be a separate purchase or could it be added to my console with my other two devices. (using the same activation key they did). I hope this makes sense, I know I ramble, but I truly appreciate any information I can get on this. Thank you :D
I searched first, but didn't find this topic. However, I think there must be more people with this problem. I am trying to deploy via GPO, but several of the machines never accept the installation. The logs show error %%1274, and verbiage like this: "Failed to apply changes to software installation settings. The installation of software deployed through Group Policy for this user has been delayed until the next logon because the changes must be applied before the user logon. The error was : %%1274" "The assignment of application Webroot SecureAnywhere from policy AV Deploy failed. The error was : %%1274" "The Group Policy Client Side Extension Software Installation was unable to apply one or more settings because the changes must be processed before system startup or user logon. The system will wait for Group Policy processing to finish completely before the next startup or logon for this user, and this may result in slow startup and boot performance."
I am trying to get my favorite game working on a new computer. When I bought this computer, I decided to try webroot because I had heard good things and I had heard that it would still work together with Nortons. Long story short, webroot will not allow me to play my game and I had to turn it off just to get it downloaded. I had hoped that once downloaded I could safely play it, but now WR has snagged my .exe for the game. I need to restore my .exe and get WR to allow the game or WR has to go. I have read some of the other posts with the same complaints, but the places indicated to make the exceptions do not seem to exist on my veersion. I accept that I am most likely doing something wrong and not getting where I need to go so I am asking for help. Thanks.
Certain apps crash randomly at the address within the web root injection DLL (WRDll.x86.dll). I was able to capture the following crash dump from one of the apps. Hard to reproduce, unclear why it happens. Maybe your dev team can look into this. WRDll.x86.dll version 18.104.22.168.User Mode DumpMicrosoft (R) Windows Debugger Version 10.0.20153.1000 X86Copyright (c) Microsoft Corporation. All rights reserved.Loading Dump File [C:\Users\fmike\Downloads\action1_agent.exe.3548.dmp.gz.dmp]User Mini Dump File with Full Memory: Only application data is available************* Path validation summary **************Response Time (ms) LocationDeferred srv*OK C:\Users\fmike\debug_symbolsOK C:\PDB\22.214.171.124Symbol search path is: srv*;C:\Users\fmike\debug_symbols;C:\PDB\126.96.36.199Executable search path is: Windows 10 Version 18362 MP (8 procs) Free x8
Hi, I have been recently noticing my Task Manager showing my disk use is 100% and in red. I click on it to see whats using up the disk the most and it shows Webroot SecureAnywhere, I tryed to end the task and it didnt stop. I also have "Allow Secure Anywhere to be shutdown manually" Checked in. How do I shut down webroot secureanywhere? I finally gave up and went to these fourms, I cant have 100% disk usage on this all the time.
Hello, I've been trying for hours to uninstall an expired trial of SecureAnywhere that keeps annoyingly prompting me to register. Every time I drag to the Trash or try a tool like AppZapper, it says I can't uninstall because SecureAnywhere is running. So then I go to Activity Monitor to kill the process. That seems to work for a moment, but then SecureAnywhere is running again. Please help. Thanks, Jack
Windows 10. Webroot won't launch. Can't uninstall to reinstall via Control Panel, Settings, or Administrative command line -uninstall switch. Get persistent "you must be logged on as administrator" message. Am logged on as administrator. Same problems in safe mode. Suggestions, please? ThanksSent that to customer service 2 days ago, not a peep. You guys know if there’s anybody awake over there? Thanks.
Defender Antivirus & Weboot Security are turned offProduct: Core -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_WRCA_INSTALL, location: C:\WINDOWS\Installer\MSI60D5.tmp, command: /Install "C:\Program Files\Webroot\Core\\"Security Center failed to validate caller with error DC040780.
How do I request a refund? What is the refund policy?Knowledge Base
This information has been verified as accurate on March 17th, 2020, by APruneau. Question How do I request a refund? What is the refund policy? Answer Webroot adheres to a 70-day money-back guarantee. If you purchased online from Webroot.com: Click here to start the refund process. You will need the invoice number and the exact dollar amount shown on the invoice total. For assistance with refunds, contact our Consumer Sales Team. If you purchased from a retail store: If you have not opened your software, the quickest way to get your refund is to bring your software back to the store where it was purchased. If you have already opened your software or are unable to return it to the store, we can issue a refund check if you have the following: Original receipt of purchase. The receipt must be dated within 70 days of your refund request. The original software disc. Package insert with the keycode (20 alphanumeric characters). If you have all of these items, send them to one of
It looks like the latest update has triggered the system’s “...do you allow Webroot to make changes to your hard drive?” (as far as I can tell, the last time this happened 4 years ago, I didn’t want to resurrect that thread) Despite clicking ‘Yes’, it’s popping up every time I start up my PC. What’s causing it, and how do I stop it?
I recently received a keycode to update my expired Webroot but everything I have done to get it up and working isn’t. I uninstalled the application, saved the keycode and attempted to reinstall. I get the application into my Mac but when I attempt to click on it to open, the top left hand side shows the application name but it does not show anything else on the top toolbar. It also does not go any further than that, no matter how many times I click it to open. No matter how many times I uninstall and attempt to reinstall, it keeps getting stuck on that step. I can’t even attempt to put in the new keycode to finish installation. I’m looking to see what other options are available.
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