To Customer Support To Customer Support

Events
Leaderboard
Customer Support

📊 2023 OpenText Cybersecurity Threat Report

2 months ago

Home
Community overview
Product Help & Discussions

Product Help & Discussions

Questions About a Webroot Product? Start Here!

17373 Topics

Most views

Recently active Most replies Newest first

TTreloar

asked in Webroot® SecureAnywhere™ - Antivirus

An active process has a possible handle leak (explorer.exe).

What does "an active process has a possible handle leak (explorer.exe)" mean and how do I fix this?

4 years ago

notpcwisePopular Voice

asked in Webroot® SecureAnywhere™ - Complete

I just got iPhone, does it need Webroot protection?

I had purchased a Webroot SecureAnywhere plan that covered three of my devices: smartphone, laptop and desktop.  I changed smartphones from android to iphone and was looking to put the new phone on my console.  All information that I have come across seem to indicate that Webroot doesn't cover the apple products and I wanted to know if this is true?  Is it necessary to protect my new phone?  I see Webroot has a safe[i]browser[/i] for iphones, but I became confused if this is really necessary thing to have or just a [i]possible[/i] extra protection and if it [u]is[/u] a good thing, would it have to be a separate purchase or could it be added to my console with my other two devices.  (using the same activation key they did). I hope this makes sense, I know I ramble, but I truly appreciate any information I can get on this.  Thank you :D  

6 years ago

gborrero1Fresh Face

asked in Got a Question?

Windows 10 Windows Defender and Webroot

I there an existing conflict or even a chance of conflict; when installing both Windows Defender and Webroot SecureAnywhere V9 on my Window 10?

4 years ago

penguinpeteFresh Face

posted in Webroot® SecureAnywhere™ - Antivirus

LK Maintenance by Content Explorer

Not sure if thei is the proper place to post this. I have a program that installed its self on my computer. In Uninstall software in control panel it is listed as LK Maintenance and the website listed for this program is Content xplorer.net.    The program hijacks my browser. When I try to book a flight on Delta it opens another travel site. When I clicked on the support link in Webroot it sent me here [url=http://www.globaltechexpert.com/7116900/lim/webroot-support.html ]http://www.globaltechexpert.com/7116900/lim/webroot-support.html [/url]   When I uninstall the program it will try to reinstall literally every minute until I reinstall it. Malwarebytes did not find a problem when I did a security scan. I checked Google and there is almost nothing about this out there.   I am going to reload windows to get rid of it but I wanted to see what Webroot had to say. 

9 years ago

freydrewRetired Webrooter

published in Webroot® SecureAnywhere™ - Antivirus

How do I request a refund? What is the refund policy?Knowledge Base

This information has been verified as accurate on March 17th, 2020, by APruneau. Question How do I request a refund? What is the refund policy? Answer Webroot adheres to a 70-day money-back guarantee. If you purchased online from Webroot.com: Click here to start the refund process. You will need the invoice number and the exact dollar amount shown on the invoice total. For assistance with refunds, contact our Consumer Sales Team. If you purchased from a retail store: If you have not opened your software, the quickest way to get your refund is to bring your software back to the store where it was purchased. If you have already opened your software or are unable to return it to the store, we can issue a refund check if you have the following: Original receipt of purchase. The receipt must be dated within 70 days of your refund request. The original software disc. Package insert with the keycode (20 alphanumeric characters). If you have all of these items, send them to one of

46640

5 years ago

Orion65New Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Hi, What is Webroot Filtering Extension in Chrome?

Hi, In Chr.ome I turned on Extensions for Webroot. Web category information for Google, Bing and Yahoo. When I open detail: Permission to read and change all your data on the websites you visit. Manage your downloads.  Should I keep this extension or remove?  Kind of scares me when it says can read and change things. Thanks

5 years ago

bunkFresh Face

asked in Webroot Mobile Security for Android

"The email or password you entered is incorrect"

Hello, I have scoured the message boards for a solution to the log in fail I am getting. the message I recieve says "The email or password you entered is incorrect." Now I have read all the boards and the basic troubleshooting that you guys have posted and I am still getting the message. The phone does autofill the email address but I correct it. I believe the problem has something to do with I just bought another year and added an additional security key to my webroot page.

8 years ago

benabbey

posted in Webroot® SecureAnywhere™ - Antivirus

How do I get rid of those incredibly annoying popups at start up They drive me crazy.

Can't stop the Webroot popups at the beginning. this program is not worth the aggravation.

4 years ago

BobbySNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Webroot filtering extention Firefox 77.0

Hi, Firefox updated to version 77.0 yesterday, I then checked for add on updates one of which was the Webroot filtering extension. To enable this I was asked to input keycode, however I’m left with a spinning circle on trying to register. after leaving this for over 5 minutes I closed Firefox on re-opening the icon is no longer loading,an I covered?.

2 years ago

fmike7Fresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Bug report: certain apps crash with Access Violation at WRDll.x86.dll

Certain apps crash randomly at the address within the web root injection DLL (WRDll.x86.dll). I was able to capture the following crash dump from one of the apps. Hard to reproduce, unclear why it happens. Maybe your dev team can look into this. WRDll.x86.dll version 1.1.0.226.User Mode DumpMicrosoft (R) Windows Debugger Version 10.0.20153.1000 X86Copyright (c) Microsoft Corporation. All rights reserved.Loading Dump File [C:\Users\fmike\Downloads\action1_agent.exe.3548.dmp.gz.dmp]User Mini Dump File with Full Memory: Only application data is available************* Path validation summary **************Response Time (ms) LocationDeferred srv*OK C:\Users\fmike\debug_symbolsOK C:\PDB\3.54.234.1Symbol search path is: srv*;C:\Users\fmike\debug_symbols;C:\PDB\3.54.234.1Executable search path is: Windows 10 Version 18362 MP (8 procs) Free x8

2 years ago

JimMRetired Webrooter

published in Webroot® SecureAnywhere™ - Antivirus

How to Deactivate a PCKnowledge Base

This content has been reviewed and updated by APruneau on February 18th, 2020. How To Deactivate a PC in the online console: Log into your Account Console using an Admin login. In the main Console screen, select PC Security. Click the PC you want to deactivate. Select the Commands Tab. Click Deactivate. Click Confirm. Click Ok. In the event you have Deactivated the wrong computer or changed your mind, you can Reactivate the PC

45073

6 years ago

XenionFresh Face

posted in Webroot® SecureAnywhere™ - Complete

PVaddiRetired Webrooter

posted in Webroot® Consumer/Business - for Macs

Product Update: WSA for macOS Catalina

Dear Webroot for MAC users, Later this month, Apple will release a new version of macOS, macOS 10.15 Catalina. We’re working closely with Apple to ensure our software is compatible with macOS 10.15 and plan to have an update in the coming weeks. Until then, upgrading your device to macOS 10.15 will prevent Webroot from functioning properly as it is not compatible. We will inform you when it is safe to upgrade your macOS. If you need help with Webroot in the meantime, please reach out via the appropriate links below: · Business Support: [url=https://mysupport.webrootanywhere.com/supportwelcome.aspx?]https://mysupport.webrootanywhere.com/supportwelcome.aspx?[/url] · Consumer Support: [url=https://detail.webrootanywhere.com/servicewelcome.asp]https://detail.webrootanywhere.com/servicewelcome.asp[/url] · Best Buy Support: [url=https://www.bestbuy.com/services/remotesupport]https://www.bestbuy.com/services/remotesupport[/url] or 1-888-BEST-BUY Thank you, Pawani Vaddi, Sr Product Ma

102

3 years ago

jtemplinFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Can't unistall SecureAnywhere from Mac OSX

Hello, I've been trying for hours to uninstall an expired trial of SecureAnywhere that keeps annoyingly prompting me to register. Every time I drag to the Trash or try a tool like AppZapper, it says I can't uninstall because SecureAnywhere is running. So then I go to Activity Monitor to kill the process. That seems to work for a moment, but then SecureAnywhere is running again. Please help. Thanks, Jack

6 years ago

darlaFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Malware virus

Newbie here!  Was just wondering how I could have a malware virus when I have Webroot Malware protection?  Thanks for any help, ideas, or advice.

7 years ago

mhuttonFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Subscription shows as expired, even though I renewed it...

I purchased a laptop from Best Buy a year ago, I renewed my Webroot online and it still says it is expired.  It shows as current online, not sure what is going on...

7 years ago

TaylorDavisFresh Face

posted in Webroot® SecureAnywhere™ - Antivirus

Uninstalled but still showing up

I recently uninstalled Webroot SecureAnywhere on my Windows 10 pc. It does not show up in uninstall program list anymore. The Webroot folder in Program Files is empty. Everytime I try to click on my NVIDIA GeForce Experience program, it brings up a Webroot window asking me for a key to install Webroot. Did Webroot uninstall incorrectly or is this an NVIDIA problem? If Webroot, can someone tell me how to fix it? Thank you in advance.

7 years ago

Alexandra915

posted in Webroot® SecureAnywhere™ - Antivirus

Did Webroot just ask for permission to make changes to my computer?

Have never before been requested to allow Webroot to make changes.  I agreed because I could not proceed using my computer until I did, however I am concerned.

2 years ago

mhmathews

asked in Webroot® SecureAnywhere™ - Antivirus

how can I add Webroot to a second device per my contract?

requsting assistance on how to add Webroot security to a second laptop in our home?

5 years ago

malcolmNew Member

asked in Webroot® SecureAnywhere™ - Complete

WRSA.exe

I put in Webroot Secure Anywhere on my Windows 7. Immediately upon trying to use Chrome the screen went blank and a warning "WRSA.exe was terminated becaust it was deemed harmful by Active X Virus control" came on the screen from Bit Defender. I called Webroot and even with them controling to computer there was not found a way around this. I then called Bit Defender and there response was that WRSA was a collection of items and they could not access those things. So at that point I uninstalled Webroot and low and behold my Chrome access came back. Does anyone know of a solution that a person with very limited computer knowledge could use?

10 years ago

France FiverFresh Face

asked in Webroot® DNS Protection

How i can block google sites unblocked games sites ?

I find webroot Google search engine. I hope you will help. I am teacher in the school. I need to block this site. I give you link. https://sites.google.com/site/allunblockedgames77 Children enter this site in their free time. They don't listen to me. Can I block through the system, will you show me the way ? I want to block all unblocked games web site. I try dns but it is useless. Thank you.

3 years ago

nerf8cnt48569New Voice

asked in Webroot® SecureAnywhere™ - Complete

Webroot Secure Anywhere service stopped running

Hi everyone!  Just encountered a weird situation on an Windows XP machine!  Over a sudden - the Webroot service stopped running (WSR)!   Wonder what could have caused that?  Meantime will do other scans using HitmanPro, Malwarebytes anti-rootkit and so forth to see what these packages find!    

9 years ago

schnauzersthreeFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Green Check Marks Next to results in Search

The green check marks next to results in Google search has stopped working in Chrome.   They show up fine in Bing search using Chrome.   They work fine in Firefox.   I've uninstalled & reinstalled the extension from the Chrome store.   Any suggestion on getting them back in Google search?   Thank you. Lisa

4 years ago

Page 5 / 695

Badges

Sean Bolashas earned the badge News: Posted 10 comments!
Petrovichas earned the badge Beta To The Max
TylerMhas earned the badge Have 50 answers marked as "solved"!
tasystemshas earned the badge Posted 100 comments!
Tarnakhas earned the badge Beta To The Max

Show all badges

Join the Conversation

Tweets by Webroot

Terms & Conditions

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Customer Support
Webroot.com
Blog
Status Page
Community Guidelines
Legal
Privacy
Cookie Preferences

We have recently updated our Privacy Policies. We encourage you to read the full terms here.