Product Help & Discussions
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Account may be listed under old email address, and I can't access
I have had a Webroot account for years, and I can no longer find my password. I have just purchased new computers and want to add them to my account and delete old computers. Plus, I suspect I may have multiple accounts linked to an old email address that we no longer use. How can I find out?
How to turn off Webroot SecureAnywhere
Hello everyone,My company is using Webroot SecureAnywhere for Business. We are trying to deploy an application that may require us to turn off webroot. Everything I’ve seen shows how to do so manually via the client’s GUI. This is too time consuming as we have dozens of endpoints. Is there a way to shutdown webroot via powershell (or any other automated way), install what I need, then turn it on again? I know the security implications of this and understand why this may not even be possible. But I just wanted to make sure.
how do I download the product bought from amazon?
Greetings,I bought Webroot Internet Security Plus | Antivirus Software 2022 |3 Device |1 Year Download for PC/Mac/Chromebook/Android/IOS + Password Manager from Amazon; and I do not know how to download it to my chromebook. I don’t see the instructions.Could you please help me?
I purchased one Dell laptop from Best Buy, which allows me to use Webroot AV for free for 6 months. Why I have no way to install the software in my laptop permanently? I can only be using the Webroot tool every time when I open the webpage and then it pop-outs. Next time I have to repeat the same procedure when I want it. Please let me know why and the way to solve this issue.Appreciate your kindly assistance.Best regards,Frank Song
AutoPilot - Can We Edit Training Emails?
Hi there!We’ve been testing Autopilot internally and really like it so far!The only complaint I’ve gotten so far is the training email looks a lot like a phish. Sketchy looking domain, long link of gobbblygook, unsolicited email asking to click something…This is basically the email we’re training our clients not to click.Is there any way to customize this email template? Or are there plans to make it look more official?We are pretty excited about Autopilot, but are hesitant to push the training piece as is. It’s sure to generate a lot of questions from our clients. Thanks!Matt
Optimizer program keeps running and wont quit putting message blocks on my computer
The Optimizer program runs all the time and leaves many message blocks on my computer that have to be deleted, saying the program is being run and will finish shortly but it never does. I cannot get it to stop this even though I removed Webroot from my computer and reinstalled it. I am using Windows 10 and it is driving me crazy.
Selecting covered devices.
I have License for 5 devices. When I try to add my laptop to the list, I get a message to log out of Wifi Security on one of my devices. I have knowledge of 4 devices that are covered, but not 5. How do I identify the 5th device I would like to disable and switch to my laptop. I question whether ir is one of the two machines I have had to replace in the last 5 months.
Webroot new mobile app horible
Webroot mobile used to have a security app and a browser app. I never used the browser since everything I have is synced to Vivladi. Webroor security was alwys running on my phone. Now it appears that the security and the browser have been merged into one app and my android phone is only secure when I use the Webroot Browser. Since everything I have is synced to Vivaldi, I don’t want the Webroot browser. Now this once useful app is useless. Since Webroot was gobbled up by Carbonite it has ceased to be what it once was. After over ten years when my subscription expires I will sadly being saying good bye to Webroot.
Exclude Metasploit Framework
I have to use Metasploit for a class I am taking on Cybersecurity, is there a way to exclude Metasploit and its framework from webroot? I checked all the ALLOW options I could find, it still flags them as bad. It is SecureAnywhere CE 22.3. Appreciate suggestions to get these resolved.
I was looking in the Event Viewer and I saw a twistee labeled Audit Failure. I didn’t remember seeing that one before, so I opened it up and it appears to be referencing a Webroot file.Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.File Name: \Device\HarddiskVolume5\ProgramData\WRData\e30968e.dat So what does this mean? Is it a concern?I’m not sure what HardiskVolume5 is. I presume this the C drive. But the curious thing is I don’t find a file named e30968e.dat under the ProgramData\WRData folder.Thanks
Anyone get e-mail from Sophoss stating they received your "online" payment for $399.99
I received an e-mail to a rarely used account from Sophoss with an embedded image of an invoice stating they received my “online” payment along with a phone number. I called they claimed they received payment by check, het nothing showed in my accounts supposedly from for antivirus subscription? I also rec'd an email from myself stating my WebRoot subscription renewal will be $374.00 and had Geek Squad logo, etc. When I called BB GS they had no knowledge of what I was talking about. I presumed the GS e-mail was a scam as it did not have my new key code. WebRoot CS suggested I contact BB GS specifically for WedRoot support. Given they did not ask for any account or credit card info. and nothing has hit my accounts or credit cards, I cannot take any more action. Appreciate any feedback.
I have another account, (Snip) Ever since y’all included Carbonite, I have had nothing but issues with my passwords and my dashboard. NOW I am LOCKED out of my Webroot and can’t get in there. It even changed my password to the community board. I have tried the “Forgot Password” a few times and now it doesn’t even respond, probably thinking I’m someone else trying to hack into my account. How can I fix this PLEASE? (Snip) Removed private email. Please do not post private information on an open forum. PTD
Removing Devices from Security Summary
I had some problems with my laptop and reinstalled Windows 11 to factory settings a few times and reinstalled Webroot Anywhere. Now, the Security Summary shows that Webroot is protecting 3 devices but it’s the same laptop.Is there a way to remove two of them to show that there is only one device protected? Also, I might want to install Webroot on two more PCs, Will I still able to do that, even though the Security Summary shows that 3 devices are protected. I have the Webroot SecureAnywhere Internet Security Plus for 3 devices.
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