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Hello, Recently we have seen fileless malware come up on some endpoints. PowerShell is launching a script that loads a text file, that spawns a remote connection back to an attacker.I understand the Evasion Shield is supposed to detect this. Is there a way we can block PowerShell scripts with Webroot, or even better, where we can be alerted if a PowerShell script launches, or can we block it, etc? Thank you
Something unusual. Webroot CE 188.8.131.52I was shifting files around the other day and making image files for backups, when webroot suddenly lit up identifyiin multiole files which we had previously scanned with no problems and of specific interest all my internet zone domains were red flagged.Had to disable Webroot for the duration.I do use Spyware Blaster to add site restrictions?What was that?
My dad's had acct for years and passed away. I've been trying for 4 days to renew and get technical support. I'm completely computer illiterate. I've opened tickets and got no response. I found a phone # yesterday and spoke with someone claiming to be from Webroot. I gave them access to my computer and am supposed to speak with them again today. I have no idea if I got scammed and put multiple families at risk. Can someone please help!?
I am unable to get Webroot SecureAnywhere to stop running in Taskman and in services.msc. Access is denied when I choose Manual or Disable in services. Let me back up a bit by saying I had installed the trial then uninstalled after a week or so. It still starts up (WRCoreService and WRSkyClient). I have tried the Webroot removal tool which ran and stated it was removed. I even tried installing a new trial using a different email address and trial code, then uninstalled that. Same issue. There is nothing in Startup to indicate Webroot should be starting with Windows. I am unable to delete the WRCore program data folder. Access is denied.
Sent a support ticket 9 days ago...no response. After a long wait on hold today I finally got through to someone that verified what I suspected. There is a BUG they are working on specifically with Android Version 12 UI Version 4.1. There is no information on when this BUG will be fixed. I hope this post will help or save you some time if you are encountering the same issues.
Hello,I’ve used Webroot for almost a decade. It absolutely the strongest protection out there. I have never, ever, not even once, had a virus infection that I had to remove. It always blocks it. I love Webroot… except….The bad news… it DOES cause Windows slow down a LOT. This has plagued Webroot for years… really ever since I initially recommended it to a former employer and convinced them to switch to it back in 2013. They now have it deployed to several thousand endpoints.I would really like Webroot to focus on improving the speed. There are unnecessary things that occur in the WR client, such as when there is a directory exclusion set in the console, the WR client re-scans the entire directory every so often, finds all EXEs, and re-determines its status even if the directory is excluded. Many processes are tracked, whether excluded or not, and it still runs through its system, it just doesn’t alert on the issue. This is just one example of unnecessary processing power.Sadly I am rem
MSP here using endpoint protection.Problem 1 - For some reason my Webroot clients never update, on any computer. I always have to install the latest WRSA.exe installer manually. This has been going on for over a year.Problem 2 - I installed the latest, 184.108.40.206 a few minutes ago. Upon inspecting the WR log files, I found that Webroot is blocking itself when updating/installing.Blocked: Webroot Process ""C:\Program Files\Webroot\Core\WRSkyClient.x64.exe"
Receive Notifications WebAdvisor viruses found; Nortor 5 viruses found; Trojan.win32.generic detected
Windows 10 installedI have installed Webroot: Secure Anywhere ce 22.2After I clicked on a link to view a movie I have been receiving these message; notifications. Receiving notifications your computer is infected anti-virus updated required.Notifications received:Windows WebAdvisor: viruses found 5, your computer is infected by viruses. Click here to renew anti-virus;12:27 pm qwwnvw.smarteye.com------McAfee critical virus alert, click here to renew antivirus;1:24 & 1:25 pm qwwnvw.smarteye.com-------Trojan.win32.generic detected.;----Norton Anti-virus message: your windows 10 is infected with 5 viruses time 12:20 pm & 12:27 pm qwwnvw.smarteye.com-----Checked startups nothing found; checked add-ons could not find Web Advisor;Checked extensions could not find Web AdvisorChecked control panel for could not find McAfee; If I turn off notifications, I do not receive ant notices.Ran Webroot did not find any virsuses.
After installing Webroot Secure Anywhere, I noticed that Windows Defender continued to run and appears as the primary security software under Windows Security - Virus & Threat Protection. This is not the case when using other security software - examples that come to mind are Norton 360 and Sophos.Also, the Windows Antimalware Service Executable is running all the time, performing scans and using significant resources. While I tried turning it off, including through the Windows Registry, it cannot be disabled.I’m pretty sure that this is a defect in the Webroot software, unless Webroot has decided to use the Windows antimalware engine in place of its own. Note that I have tried this on two different machines running Windows 10 and Windows 11 respectively with the same result. And aside from Windows Defender, which Webroot should be disabling, there’s no other security software running.I’ve opened a Support Ticket with Webroot Support, but have heard nothing yet, so I was hoping to
2 questions 1st.? I had to update and sign into android phone app was this really webroot and did I get a new webroot app or something? 2nd ? I kept /keep getting a prompt to sing into webroot account on my desktop the prompt tells me to sign into my webroot account when I go to the account even via webroot I get to a place that is sign into webroot carbonite and I try to sign on there but cannot Is my webroot account still good
I have used Webroot Secure Anywhere for almost 5 years. I paid for 3 computers and I was always very happy and renewed every year. Until now.Now, every time I turn on my computer a message pops up telling me to create a new “My Account”. So I tried. Several times. I cannot log into my account. It says “username or password is incorrect”. Well which is it? is it the username or the password? I am not a mind reader. You have to tell me what the problem is.So I try to reset my password -- and the nightmare begins. I cannot reset my password -- the email that they are supposed to send never arrives (have tried several times ... checked spam folder ... etc.). THE PASSWORD RESET EMAIL IS NEVER SENT!!!I submitted a ticket with support and 7 days ago they told me that they couldn’t help me online “for security reasons” and I had to call. So I called the phone number I was given. Several times. And every time I am on hold forever.I do not have unlimited time. I am not going to sit
How can I completely close my account and so that I can stop getting upgrade notices on my phone that don’t work? I literally get a notice every 5 or 6 minutes and following the upgrade instructions goes to a broken link. If WebRoot cannot get a simple upgrade to work then how can I trust them to provide security for my devices? I’m not the only one with problems because numerous people have left one star reviews of the phone app over the last few weeks and Webroot has obviously not addressed the issue.
I got a notification that SecureAnywhere is being discontinued and being replaced with Webroot Mobile Security, I went through the new installation process where it removes the old app and installs the new. I didn't remove the old app (even though its not there) I'm still getting secureanywhere notifications to upgrade to the new app when I already have it on my phone. So I uninstalled the new one, set the permission to secureanywhere off and I'm still getting secureanywhere notification with no webroot app on my andriod phone. I hate the new app and it crashes often, telling me that in a notifiaction. I totally hate the new interface and what little control I have on my phone now. How can I totally remove it from my phone I no longer want to run the mobile app. I want it completely gone off my phone. I will still run the desktop app one since I like the easy interface and both my PC's are protecte
On my Samsung S22, after install, I’m receiving the below error message. Whatever I try, I cannot get to the login screen.New account created, I do not have any other security app installed, no ads blocker app, etc.Please advise.“Information has not been verified yet”
I have been a satisfied Webroot user since 2014.I renewed my subscription last year for another 3 years.But now every time I turn on my pc I get a popup:“Your New Keycode Has Been Activated” WHY?? WHAT IS GOING ON? How do I stop the popups?Is there a phone # for customer service?My old keycode from 2014 still shows when I bring up my desktop console.I have been unable to reach customer service.I did finally finally google “webroot customer support phone number”, but the number is for a scammer who told me the popup was evidence my router had been compromised and I should install UltraViewer on my PC so he could remote in and clean things up. (I hung up.)
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