Product Help & Discussions
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Hi everyone! Just encountered a weird situation on an Windows XP machine! Over a sudden - the Webroot service stopped running (WSR)! Wonder what could have caused that? Meantime will do other scans using HitmanPro, Malwarebytes anti-rootkit and so forth to see what these packages find!
Hello, I just noticed that my disk usage was at 100% right after installing webroot, I troubleshooted for a while not suspecting webroot, but when i ran out of options I disabled webroot and my disk usage instantly dropped from 100% to 5%. I would really like to use this product, but this issue I'm having is making that impossible. I would appreciate any advice and I apologize if this is in the incorrect section. Thank you!
[h2]Question[/h2]When I try to log in with my email address, password, and keycode its giving me an error saying "Login failed. The email or password you entered is incorrect." What do I do now? [h2]Answer[/h2][h3]Is the Device Online?[/h3] If Webroot cannot connect to the internet at all when entering your username and password, it may misinterpret the lack of connectivity as an indication that your username or password is incorrect. Please open a browser and go to a new page to see if you have internet connectivity. If not, please troubleshoot your device's internet connectivity issue first. Webroot cannot reach out to our servers if your device cannot connect to the internet. [h3] [/h3][h3]Pre-Filled Email Address[/h3]The number one cause for this issue is that the OS pre-fills the Google Account email address, but the user's email is a different email address. For example, on the phone, I might be logged in as firstname.lastname@example.org, but my Webroot acco
I'm a PC guy, but my son's Girlfriend found a weird take-over web browser virus and I wanted to see if the WEBROOT product worked as well on her system as the 100+ I have running on windows systems... After downloading the program and (figuring out how to install the bloody thing) we entered the keys, and the splash screen says it's loading but it just sits there after she enters her MAC password, nothing happens. Tried 3 times. It just sits there like nothing is happening... What did I do wrong????
installed Webroot on window surface pro with windows 10. after download and a lot of mucking around finally got a scan to happen. i want to go into webroot and configure setting for scans however i keep getting message to contact system administrator for access to user interface. so far not a good start or impression with Webroot. follow all the instructions, only to come up against hurdles and the need to post for help when it should be a simple out of the box install. will be interesting when licence renewal is due for my 4 devices, i will have to rethink decision to go with this application.
We have to big issue in Turkey to use Dns Protection. In the starting of computers Dns Protection agent cannot resolve any websites like 5 minutes. After 5 minutes Dns agent working properly. This is a very big issue, a lot of customers, and potential customer affected from that problem.
I recently uninstalled Webroot SecureAnywhere on my Windows 10 pc. It does not show up in uninstall program list anymore. The Webroot folder in Program Files is empty. Everytime I try to click on my NVIDIA GeForce Experience program, it brings up a Webroot window asking me for a key to install Webroot. Did Webroot uninstall incorrectly or is this an NVIDIA problem? If Webroot, can someone tell me how to fix it? Thank you in advance.
I find webroot Google search engine. I hope you will help. I am teacher in the school. I need to block this site. I give you link. https://sites.google.com/site/allunblockedgames77 Children enter this site in their free time. They don't listen to me. Can I block through the system, will you show me the way ? I want to block all unblocked games web site. I try dns but it is useless. Thank you.
I have multiple agents installed on users computers in my company. I do have an access to control panel and I can see agents over there but when I send a command to them and check if this command was executed in logs it says “elaspsed”. Is this because the service already expired and I am not able to communicate with agents anymore? I have read multiple threads on it and none of them solved my problem. I tried to manually uninstall agents. Most of computers run on windows 10. With CMD method “ WRSA.exe -uninstall” I get the prompt “do you really want to unistall ...” but nothing happens after it. I tired to unistal via control panel it also did not work Unfortunately running computers in safe mode is impossible because they have bitlocker installed and I do not have keys anymore. How do I unistall it via control panel without subscription? Is there any other way to unistall it ? PS. Diffrent computers have diffrent versions of webroot installed I will greatly appreciate any ad
How to Deactivate a PCKnowledge Base
This content has been reviewed and updated by APruneau on February 18th, 2020. How To Deactivate a PC in the online console: Log into your Account Console using an Admin login. In the main Console screen, select PC Security. Click the PC you want to deactivate. Select the Commands Tab. Click Deactivate. Click Confirm. Click Ok. In the event you have Deactivated the wrong computer or changed your mind, you can Reactivate the PC
The green check marks next to results in Google search has stopped working in Chrome. They show up fine in Bing search using Chrome. They work fine in Firefox. I've uninstalled & reinstalled the extension from the Chrome store. Any suggestion on getting them back in Google search? Thank you. Lisa
Running SecureAnywhere Mobile Premier on Droid 2. Last few days, when I begin a scan, it does fine until it gets to the SD card - then it just ist there and does nothing - except drain the battery! Just let it run overnight - same thing - it didn't move. Would reinstall fix or is there a better solution?
I just purchased the Samsung Chromebook Plus. Since it had the google play store I decided to install Webroot Secure Anywhere. After the install I started getting notifications about the "The device administrator settings are unsafe". I can't find where I'm suppose to change this, and when I click the "Fix this now button" it just takes me back to first screen (doing this loop over and over) After this message I started having a few other things act weird (Keyboard didn't want to type. On screen keyboard wouldn't pop up to type etc). Has anyone else had this issue? Is it safe to leave things as they are for now, or does this put the device in vulnerable state, making it easier for a virus or something else to leak in? If you know of a fix that would be awesome!!
Hello. I am a long-time Webroot user and lover, and am surprised to find myself in this failure situation. I need your help please. Below are the actions I took:Logged into the Webroot Console and downloaded the wsamac.dmg for Mac. Opened that .dmg, then a small Webroot SecureAnywhere window was presented containing a green W icon in the middle. Double-clicked that Webroot icon in that small window, then received a system (OS) window stating, “Webroot SecureAnywhere” is an app downloaded from the Internet. Are you sure you want to open it?” Clicked the Open button, then that system window disappeared, and the Green Webroot icon resides in my Tray at the bottom of the screen. INSTALL PROCESS CEASED at this point, and I was NOT presented a screen to enter my Keycode to complete the install. Resulting condition is:Webroot icon is in the Tray. The system (OS) considers Webroot to be “open”. In Applications, the Webroot icon is present. On the flash storage ‘hard drive’, I see Webro
How do I change or remove the finger-swipe code (9-point map) I have to enter to open my phone screen each time? When I installed SecureAnywhere on my Moto X, it gave me the option of setting up a swipe pattern on a 9-point map, which I did. Now I want to change the pattern or just skip it altogether, but I can't find that option in settings.
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