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France FiverFresh Face

asked in Webroot® DNS Protection

malcolmNew Member

asked in Webroot® SecureAnywhere™ - Complete

WRSA.exe

I put in Webroot Secure Anywhere on my Windows 7. Immediately upon trying to use Chrome the screen went blank and a warning "WRSA.exe was terminated becaust it was deemed harmful by Active X Virus control" came on the screen from Bit Defender. I called Webroot and even with them controling to computer there was not found a way around this. I then called Bit Defender and there response was that WRSA was a collection of items and they could not access those things. So at that point I uninstalled Webroot and low and behold my Chrome access came back. Does anyone know of a solution that a person with very limited computer knowledge could use?

10 years ago

ossieNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Security Center failed to validate caller with error DC040780.

Defender Antivirus & Weboot Security are turned offProduct: Core -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_WRCA_INSTALL, location: C:\WINDOWS\Installer\MSI60D5.tmp, command: /Install "C:\Program Files\Webroot\Core\\"Security Center failed to validate caller with error DC040780.

2 years ago

grandpap

posted in Webroot® SecureAnywhere™ - Antivirus

How do I obtain my key code and password for webroot?

How do I get a key code and password to register my account?

8 years ago

durantashCommunity Leader

posted in Webroot® SecureAnywhere™ - Antivirus

AntiVirus for windows phone 8 "nokia lumia "

Have webroot any AntiVirus for windows phone 8 " nokia lumia phones " ?   Thanks .

9 years ago

CurseyTechNew Voice

asked in Got a Question?

Is there a way to use agents commands to force an endpoint to update to the latest agent version?

I know I can do it from the endpoint using "Refresh configuration", but can I use an agent command to achieve the same thing?   If so, what is it?   Thanks

5 years ago

JimMRetired Webrooter

published in Webroot Mobile Security for Android

Mobile - "Login Failed. The email or password you entered is incorrect."Knowledge Base

[h2]Question[/h2]When I try to log in with my email address, password, and keycode its giving me an error saying "Login failed. The email or password you entered is incorrect."  What do I do now? [h2]Answer[/h2][h3]Is the Device Online?[/h3] If Webroot cannot connect to the internet at all when entering your username and password, it may misinterpret the lack of connectivity as an indication that your username or password is incorrect.  Please open a browser and go to a new page to see if you have internet connectivity.  If not, please troubleshoot your device's internet connectivity issue first.  Webroot cannot reach out to our servers if your device cannot connect to the internet. [h3] [/h3][h3]Pre-Filled Email Address[/h3]The number one cause for this issue is that the OS pre-fills the Google Account email address, but the user's email is a different email address.  For example, on the phone, I might be logged in as myname@gmail.com, but my Webroot acco

38374

7 years ago

asherotoFresh Face

asked in Webroot® Business Endpoint Protection

Webroot with Windows Defender in 2021

MSP here. I’ve seen other posts that discuss Webroot with Windows Defender, but now that it’s 2021, Windows 10 has changed a bit.Why other posts don’t apply anymore: Disable periodic scans in Windows Defender is no longer an option According to this article, you can set a DWORD value in the registry to enable Passive Mode for Defender, however, upon setting it, is has no effect on issue #1 belowTwo issues:With Webroot + Windows Defender enabled, Windows Defender is still actively scanning data in real-time. I ran a test and saw the Microsoft Anti-Malware service spike up to 30-40% CPU usage. Webroot is installed and functioning correctly, but Webroot doesn’t seem tell Windows Defender to turn off. I have a registry hack to force Windows Defender off, but I’d rather not apply that unless I have to. In addition, if I disable “Real-time Protection” in Windows Defender, I get a toast message that says that Windows Defender & Webroot are both disabled, even though Webroot is actually

1 year ago

troubleshooter

asked in Webroot® SecureAnywhere™ - Antivirus

my webroot is not scanning how do I fix it?

how do I fix my webroot - its not scanning?

5 years ago

ankjrk

posted in Webroot® SecureAnywhere™ - Antivirus

How do i put webroot on my ipad and iphone??

Ok so i bought the subscription for three devices. Now i cant seem to figure out how to put it on my ipad or iphone i downloaded the app it ask me to log in, but then once i do no matter what i try to do it go right back tolog in. What i am i doing wrong??

8 years ago

sketch7889New Member

asked in Webroot® Consumer/Business - for Macs

Webroot won't install on Mac OS Big Sur

I recently received a keycode to update my expired Webroot but everything I have done to get it up and working isn’t. I uninstalled the application, saved the keycode and attempted to reinstall. I get the application into my Mac but when I attempt to click on it to open, the top left hand side shows the application name but it does not show anything else on the top toolbar. It also does not go any further than that, no matter how many times I click it to open. No matter how many times I uninstall and attempt to reinstall, it keeps getting stuck on that step. I can’t even attempt to put in the new keycode to finish installation. I’m looking to see what other options are available.

2 years ago

trbrer01Fresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot File Delete

I have had to remove Webroot from one of my computers. Although I have successfully uninstalled the program, two files remain and cannot be deleted: WRCoreService and WRSkyClient. Related registry entries cannot be deleted, either. I really want everything removed.

2 years ago

BubblesinMTFresh Face

asked in Got a Question?

"Web Page Blocked! for ana site that is a source of educational products for gradschool.

Web Page Blocked!Client IP: 45.87.214.108Server IP: 10.100.5.32Attack ID: 20000022How do I unblock specific pages that webroot is blocking. This is an educational curriculum site and it is absurd that it is blocked!! How very irritating that it is coded so wrongly!

2 years ago

LysAJS

posted in Webroot® SecureAnywhere™ - Internet Security Plus

Help! Why is my website showing up as suspicious

Hello,   I just noticed that my Webroot extension is flagging my personal website as suspicious. I've seen on other threads that there is a form to submit to have the website reclassified, but I want to make sure there is not something I'm missing before I file the request. What are the reasons a website would be flagged suspicious and is there anything in particular I should look for to make sure it doesn't need additional attention before filing for the change? I ask because, while I know my website has a lot of links (it is a personal portfolio, so the main goal is to gather together in a single space a catalog of all my online publications), I have checked each of these links individually and found them to be, on their own, flagged as safe. So what else would I be missing from my end?   Thanks!

6 years ago

bpcalaiFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

after install why cant I access user interface?

installed Webroot on window surface pro with windows 10. after download and a lot of mucking around finally got a scan to happen. i want to go into webroot and configure setting for scans however i keep getting message to contact system administrator for access to user interface.   so far not a good start or impression with Webroot. follow all the instructions, only to come up against hurdles and the need to post for help when it should be a simple out of the box install. will be interesting when licence renewal is due for my 4 devices, i will have to rethink decision to go with this application.

6 years ago

davelreynoldsFresh Face

asked in Webroot® Consumer/Business - for Macs

WEBROOT hangs when installing on a MAC os 10 machine

I'm a PC guy, but my son's Girlfriend found a weird take-over web browser virus and I wanted to see if the WEBROOT product worked as well on her system as the 100+ I have running on windows systems... After downloading the program and (figuring out how to install the bloody thing) we entered the keys, and the splash screen says it's loading but it just sits there after she enters her MAC password, nothing happens. Tried 3 times. It just sits there like nothing is happening... What did I do wrong????

4 years ago

glm

posted in Webroot® SecureAnywhere™ - Antivirus

I bought a new computer , how do I transfer my existing account to my new computer?

How  do  I download  my  Webroot secure  Anywhere on  my new  computer?

7 years ago

kentko

posted in Webroot® SecureAnywhere™ - Antivirus

W32.Trojan.Gen false positives

I tried to submit this via a support ticket but it doesn't allow me to enter my password.   I uploaded one of the files, spriter.exe, to virustotal.com and it is only hitting on webroot so I'm thinking false positives.  Here is scan info from my log:   Mon 2017-04-24 16:03:51.0632 Performing cleanup entry: 8 Mon 2017-04-24 16:03:51.0927 End passive write scan (6 file(s)) Mon 2017-04-24 16:03:54.0036 Scan Started: [ID: 406 - Flags: 1575/128] Mon 2017-04-24 16:04:35.0520 Infection detected: c:program filescanonprint studio procnpspapp.exe [MD5: CD90CC76609BEDB3C96D02A222840308] [3/00091411] [W32.Trojan.Gen] Mon 2017-04-24 16:04:35.0520 Infection detected: e:steamlibrarysteamappscommoncommand modern air naval operationscommand.exe [MD5: 899C8F65A68D4338D6A0DA097A3EDDB1] [3/10081001] [W32.Trojan.Gen] Mon 2017-04-24 16:04:40.0929 Infection detected: c:usersandroappdata oaminggamemaker-studioyycwindowsuapexex86winuaprunner.exe [MD5: 20FBBF64F5E1DF867E0005AF031D6B19] [3/0008001

5 years ago

badasdartFresh Face

asked in Webroot® SecureAnywhere™ - Complete

amdrsserv.exe

I ran a system analyzer and amdrsserv.exe came up as a possible leak. My computer seems to run faster I disabled it, can I safely delete it ??? Or is it necessary???

2 years ago

StanPNew Member

asked in Webroot® Consumer/Business - for Macs

Unable to install downloaded Webroot on new MacBook Pro with macOS Big Sur 11.1

Hello. I am a long-time Webroot user and lover, and am surprised to find myself in this failure situation. I need your help please. Below are the actions I took:Logged into the Webroot Console and downloaded the wsamac.dmg for Mac. Opened that .dmg, then a small Webroot SecureAnywhere window was presented containing a green W icon in the middle. Double-clicked that Webroot icon in that small window, then received a system (OS) window stating, “Webroot SecureAnywhere” is an app downloaded from the Internet. Are you sure you want to open it?” Clicked the Open button, then that system window disappeared, and the Green Webroot icon resides in my Tray at the bottom of the screen. INSTALL PROCESS CEASED at this point, and I was NOT presented a screen to enter my Keycode to complete the install. Resulting condition is:Webroot icon is in the Tray. The system (OS) considers Webroot to be “open”. In Applications, the Webroot icon is present. On the flash storage ‘hard drive’, I see Webro

1 year ago

wowweeNew Voice

asked in Webroot® DNS Protection

Eventerviewer: Event 7011, Service Control Manager: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the DnsProxyAgent service.

I periodically get a "A timeout (30000 milliseconds) was reached while waiting for a transaction response from the DnsProxyAgent service" message in my event log. Sometimes this happens twice in a span of 36 - 39 seconds. What could be causing this? I still have DNS protection running according to dnsptest.webroot.com and I haven't really encountered many issues. I just want to reduce errors in the event viewer.

4 years ago

psullivanContent Manager

published in Webroot® Business Endpoint Protection

How to move endpoints to another group in the endpoint consoleKnowledge Base

[b]This solution addresses Webroot SecureAnywhere Business – Endpoint Protection[/b] The first time you add endpoints to SecureAnywhere Endpoint Protection, they are assigned to the Default group. You can then move endpoints to the appropriate groups. [b]To move endpoints to another group:[/b] [list=1] [*]Click the [b]Group Management[/b] tab. [*]From the [b]Groups [/b]panel on the left, select the group that contains the endpoints you want to move.[b]Note[/b]: For this procedure you must select a specific group, not [b]All Endpoints[/b]. [*]From the [b]Endpoints[/b] panel on the right, select one or more endpoints.[b][i]Tip[/i][/b]: You can select all endpoints within the selected group by clicking the [b]Hostname [/b]checkbox at the top of the list (first column). [*]Click [b]Move endpoints to another group[/b] from the command bar.[b]Note[/b]: If the group has more than one page of endpoints, the dialog prompts you to ap

36390

4 years ago

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