Product Help & Discussions
Questions About a Webroot Product? Start Here!
In December I purchased 50+ Seats of Webroot Complete! I was re-assured that each seat will have the 10GB backup space. For convenience- I was told that the licenses will come in 5 packs. 10 Months later the Backup & Sync continues to have problems not to mention that the 10GB promised per seat is 10GB per license. To contact tech support by phone is a 40 minute wait. My Apple devices will not authenticate. I am increasingly getting more frustrated with what looked like a promising product. I wish Webroot was as diligent about Quality of this product as it is with its STUPID level of security it imposes on the accounts. Are you kidding me?.... 4 tear security level? I’ve spent in excess of $2000 dollars and I thing that I will mount a major campaign to get my moneys back-
Help I have a big problem! i cannot access my android!... I have deactivate webroot administrator and now i cannot access my handy... i have all password but i dont'undestand... i have also change mein passwords in the my account website but nothing...when open my handy he want one passwordit is egal ass of web and it funtion but after the phone always have one space for one passwordwhat????!! i have also deleted my protection device in website but i cannot access my handy...please help me... Thanks! my email recorded with webroot is: Email removed by Moderator for security purposes
I put in Webroot Secure Anywhere on my Windows 7. Immediately upon trying to use Chrome the screen went blank and a warning "WRSA.exe was terminated becaust it was deemed harmful by Active X Virus control" came on the screen from Bit Defender. I called Webroot and even with them controling to computer there was not found a way around this. I then called Bit Defender and there response was that WRSA was a collection of items and they could not access those things. So at that point I uninstalled Webroot and low and behold my Chrome access came back. Does anyone know of a solution that a person with very limited computer knowledge could use?
I have some long lasting issues with WSA ... the missing padlock, problems with the Identity & Web shield and lately with the Firewall. All of these issues have been duly discussed with the support and they tend to believe they might stem from my OS and localization. I have agreed with Joe to debug my system remotely to confirm or refute the presumption once he is available. So it is not my intention now to make any hasty conclusions until the debugging. However in the light of above I have a simple question. How the OS and localization can affect WSA performance? In my case I have Vista Business SP2 with the Czech localization. I thought that all modules, services, features etc. of WSA should work on all supported OS (what Vista is) regardless on localization. I never was having issues with other applications because of my localization including security ones like Norton, ESET etc. If we would accept that localization could have influence on WSA which modules, services etc.
On Win XP Computer I have the Following Problem: Both WSA and MBAM Pro work well together until I do a Full Scan with MBAM Pro. It takes over 1 hour for scan to complete. I also noticed that WSA is using 50+ % CPU while MBAM scans. Computer freezes for about 5 minutes after scan completes and after a restart computer runs very slow for about 5 minutes. I did a full Uninstall and reinstall of both programs and problem still there. I disabled WSA from Task Bar Notification Area and ran a Full Scan with MBAM Pro. Scanned normal, 30 minutes. Restarted computer and computer running normal. Can't do a full scan with MBAM Pro with WSA enabled. Trouble Ticket sent to CS about this problem.
I looked but I decided this would be as good a place as any to ask about this (ya I visit a few forums and I know it can get annoying when threads are in the wrong place). So, the webroot secure web app for mobile devices. How exactly does this work and make everything safer? Is it basically auto encrypt anything and everything sent over the web through forms? Does it encrypt every connection, and run further scans or security measures than using the mobile versions of chrome (which is what I have been using, but I am liking the webroot app)? If so what kind of encryption is it using for form data? If webroot is already running in the background is this just another extra layer of security then? Or is it basically just a mobile web browser since the main app should catch any thing that is unwanted or sneaky anyways? Security in layers is always a good thing though, thieves know they don't want to jump through 10 hoops to get your information when there are tons of people out th
Just activated my license and getting some problems. 1. when i try activate phone, it says the phone has no internet - yet it does, and if i put my password in wrong it says wrong password?! 2. backup doesnt work, says 10gb on PC, go online and click manage my backups and says my account isnt ready yet 3. as above but for password manager to. i got 365 more days of this! please let it be resolved.
Hi all, First post in this forum, firstly I would like to start by saying that IMHO WSA is in the top tier of security solutions right now, keep it up guys. Ok secondly...I am having a reoccurring issue with the ID shield, After the 184.108.40.206 update I had a corrupted install so reinstalled WSA and noticed no padlock, after visiting this forum and following a couple of similar threads I installed and ran the Zemana keylogger test which I failed. I noticed the ID shield settings where all turned off (from a fresh install), I tried to turn settings up but they wouldn't stick, I resolved this by resetting to defaults then turning all settings up to Max... result visible padlock and Zemana pass :D all's well until I noticed a few days later no padlock, I retested with Zemana and failed, so reset to default and cranked settings up, again padlock returned and passed Zemena. Ok this is where issue becomes a problem, now I have no padlock and consistently failing the Zemana test, I have tried re
After running a scan of my on Sept. 11th of this year, I saw that the App had a message asking me to upgrade to the premier version.I was really confused because I had already purchased it maybe 5-6 months ago for something like $19.95. I immediatly opened up the " Play Store " app on my phone and navigated to the " My App's " page, found the Webroot Premier icon, clicked it, and was taken to the Play Store page where your App is located. As soon as the app page came up, I was asked to confirm my purchase. I exited back out to my apparently and found that I was being charged THE $19.95 AGAIN for the app! I went straight to the email link and sent this exact message ( on Sept. 11th ). I only recently recieved a reply telling me to ask for help here. So, here it goes......HELP!!!
Hi all. Unfortunately WRSA is causing some annoying slowdowns for me on two different computers at home. I've posted about the issue on the Wilders Forum (hello any fellow WilderBeasts!) and also have a support ticket open. Angela from the Sydney office has reproduced the issue, but as it seems to be a rare problem a fix has been a long time coming. I'm hoping to see if anyone here has experienced the same problem, as I'm feeling "special" in a bad kind of way :( Firstly, the issue only occurs if one user logs off and another user subsequently logs on. There are no problems when the computers are first switched on. Secondly, the issue is fixed if WRSA is shut down and then restarted. The problem will then only re-appear following another logoff/logon event. Whenever a new or updated program is run, WRSA performs an on-execution scan of any files (exes, dlls etc.) which are loaded. If no logoff/logon has occurred the scan happens at WRSA's normal speed and no slow
Sure hate to post such a elementary question, but......after being upgraded from Essentials to Complete, EVERY time my machine boots, it places the WSA icon on the desktop. As it is in the tray, don't want/need the icon on the DT. I tried doing an edit in MSCONFIG.EXE and it still puts it on DT. Even deleting it is only temporay, next boot there it is. How can I permanently keep it off my desktop?
I have installed Webroot SecureAnywhere Mobile (Version 220.127.116.1171) on my HTC One X (not-rooted) and during a device scan, it hangs on "Scanning SD Card" and never completes. The HTC One X does not have an SD Card, only internal memory. How do I correct this so that the scan completes and Webroot SecureAnywhere Mobile functions?
A few months ago I purchased Secure Anywhere Essentials as I did not have a smart phone. Well, now I do and I can't upgrade to the mobile app via the website. When I click on Mobile app upgrade, I go to the cofigurator site which says I already have Secure Anywhere Complete and only gives me the option to increase backup webspace. I tried installing the Mobile Secure Anywhere complete app on my Droid phone and it installs, but when I get to the login keycode, It says I don't have the right keycode. I took it straight out of the software. What can I do to upgrade so I can protect my new smartphone?
Hi, Having the firewall setup "Warn if any process connects to the internet unless explicitly allowed" and wanted to check how it works ending up quite surprised in the end ... I chose vlc.exe process (VLC player) under Network applications and changed it to Block from Allow. Afterwards I had run VLC player and had triggered the update check supposing that VLC wouldn't be able to connect to the internet due to imposed the connection rule to Block. However to my surprise VLC could check for the updates. Am I missing something as regards the firewall rules? Is there any way how could I properly check the firewall blocks the blocked processes/applications for the outbound connections? Thanks & regards, pegas EDIT: Strange ... I changed the firewall setting to "Warn if any new untrusted process connects to the internet", chose revouninstaller.exe for instance, changed to Block and tried to check updates of Revo Uninstaller what ended up in having the bl
I had an old keycode from my previous version of webroot, the one for only $40. I just upgraded to secure anywhere complete, and I can't activate on my phone or tablet because it wants to keep everything registered under old keycode. How do I deactivate the old keycode so it will stop causing me problems or make everything work under the new version I bought? I did download the right mobile app for my phone and tablet. It is working on my pc except the backup/sync won't work either. Also I do not get the search check marks in chrome, any one help me please?
I do not need the back up cd for an extra $9. I can make my own? Also it kind of makes it sound like you only get to download the product you purchase once? I can download the product as many times as I need to once I have purchased it can't I? I am looking forward to purchasing webroot secure complete 2013 as soon as I get answers to these questions. Thanks! Matt
Somehow Webroot is blocking KeyScrambler from Opera Web Browser. I have it set to allow in Firewall. If I disable Webroot it works fine????? Your thoughts? Webroot Security dialogue "The foreground window is being protected by Identity shield" How do I fix this? Also padlock is not showing on some secure sights? Search Engine: ([url=https://duckduckgo.com/)]https://duckduckgo.com/)[/url] Definitely not playing nice with Opera on this machine?
and installing webroot on a new Samsung Galaxy Tab2. I downloaded it about 6 times but it just doesn't show up when I hit the download to install it. I can't tell what is happening. I signed on for the google play store, now when I try to open the file in my downloads it istelling it cannot open the file. I am lost.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.