Product Help & Discussions
Questions About a Webroot Product? Start Here!
In October, Webroot will release its new Backup & Sync component. This new component completely replaces the system currently available in our 7.0 and 8.0 products. [b]Once the new system is released the old system will be disabled. [/b] So if you still have any 7.0 versions installed please update to 8.0 as soon as possible to avoid losing access to your Backup and Sync services! [url=http://www5.nohold.net/Webroot/Loginr.aspx?pid=10&login=1&app=vw&solutionid=502]Click here to receive step-by-step instructions to update to Webroot SecureAnywhere version 8.0.[/url]
I unfortunately tested the "deactivate" button on my own machine in the console. How do I clean this up and have it back in the proper group? I know the clue was in the "this cannot be undone" warning but hey, I'm inquisitive! Any help would be most welcome! Thanks, Arkaig
Does Webroot work on a Nook?Knowledge Base
[h2]Question[/h2]Does Webroot work on a Nook? [h2]Answer[/h2]Yes, Webroot is now compatible on the Barnes & Noble NOOK® HD and HD+. The installation steps are the same as they are for other Android devices. For installation instructions please [url=http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=903]click here.[/url]
I just upgraded to the Webroot Complete this afternoon. I have been trying to get it setup on my phone all afternoon. I keep putting in the user name and password and keep getting message that "Login Failure"...... I've read the forums but have been unsuccessfull with getting a fix for this.
I know you probably been there and done that with my issue. I purchased the Webroot Security for my Samsung Galaxy 4-5 months ago, recently purchased new HTC Android phone. I have the Webroot on my new android, would like it deactivated on my Samsung so I can give the phone to my sister. Can you help me with this? Thanks Much!
Installed free mobil app - created account - can login fine from phone browser. Unable to login from pc browser, well I can login but get a " Error retrieving data" in the Moblie Security Section on the Webpage, and I am logged out. I have checked the account setting from the phone browser - amin etc... all ok. Tried clearing cookies, form data etc... Please advise
I have a 3PC 3 year licence for WR Security essentials due to expire in 40 days. I have let two of those PCs update to security anywhwere essentials, but I have not registered an online webroot account for them. I have a 4th PC so yesterday downloaded the trial version for Anywhere complete. I'm pretty sure I will end up buying a 5 user 2 year licence of the complete version to cover all my PCs. I want to try the password protection on the trial version of complete so need to register. Should I register the trial code number for Anywhere complete and will it be easy to convert that to the full 5 user 2 year licence. Will it be a problem if I also register the current keycode that I have for the Essential 3 pc 3 year liscence that I currently have? Also, as currently the offer for a 1 year licence gives an extra 3 months, will I get the extra 3 months if I buy a 2 year licence? Thanks
I read in the commercial info that endpoint security can be installed on top already installed safeguards. The FAQ in this thread talks about malware protection only though. Anyway since I am evaluating endpoint security, I left F-secure/2012 installed, which is also nice in case I am off-line, I think. Having both installed, I had trouble with Firefox. I could not logon to one of my bank accounts, using FF, win 7/32. What happened was that the click on the logon button was registered (dimmed) but no logon. Using Chrome I could logon. Apart from that I also got a false positive detection error from F-secure regarding WSA So I decided to continue the trials without an already installed package (but kept windows firewall of course) === edit, removed the screendumps from my cloud
I got the Android app for SecureAnywhere Complete, but whenI try to sign in I can't get my keycode to work. I've changed the code several times and nothing works. I noticed that when I try to log in, the code is in all caps and it adds a dash before the last two letters. There is no dash in the keycode I registered. Anyone have the same problem or know how to get the thing to work?
I have changed Internet Provider and need to change the email address associated with my Webroot product. I read in your FAQ that I have to go through a process of applying for new Keycodes (I have 2 keycodes and 6 pc's registered). How can I [i]simply[/i] change my email address? Am I required to re-register each of the 6 pc's?? Thanks for a great product btw :)
When I use a search engine Google or Bing in IE9 the results have a green check mark or sometimes a red X in front of them. IE is my default browser, but I use Chrome most all of the time as my main browser unless for some reason I need to use IE. The green check marks don't appear in the search engines when using Chrome, only when using IE9. I have WOT installed on both browsers. In IE9 using either search engine Google or Bing, the search results have a green check mark, the WOT circle, the body of the result, then another WOT circle. If I click on the check mark it opens the Webroot home page. If I click on the WOT circle next to the check mark it gives a WOT rating of Webroot's home page. The WOT mark at the end of the result gives the info on the actual site. Sorry to be so long winded, but my question is; Where do these check marks come from? Is this normal in IE searches. I've done Google and Bing searches and haven't been able to find an answer that seemed
Hello, My webroot keps blocking access to grc.com which is a very well known and popular website for computer security, so I'm really not sure what could be wrong and I'm assuming it's just a false positive with webroot maybe detecting some of the software as malware, but I'd like to make sure. Whenever I visit I'm just giving a blank white page with tabs disappearing and everything and the browser seems to lock up, I'm assuming this is just a conflict with noscript or something, cause I didn't see it was webroot blocking it until I checked the scan log. I checked pretty much every site checking website to make sure there was nothing wrong and they all showed it was fine, even brightcloud.
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