Product Help & Discussions
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Recently installed the SecureAnywhere Compete on my Android phone and when I attempted to login with my credentials i received the following error " Your user credentials are not associated with this SecureAnywhere Complete keycode. Make sure you've created this user on [url=http://my.webrootanywhere.com]http://my.webrootanywhere.com[/url] and try again" inspite of the user credentials being created and associated with the keycode i still keep getting the same error message. Any assistance would be appreciated.
I din't htink I would be back so soon after two posts about things that were resolved and neither turned out to be WRA problem. This one I feel like I owe it to report. I don't know how I could have been so stupid, but I got an email telling me someone had changed the settings on my Amercan Express account and to click the link if this wasn't true. I scratched my head and clicked the link, but here is why I have to report it, it was Avast that popped up telling me I was hit with a Trojan Horse Here is the link to the Avast web page that I got by way of going to the links within my Avast program: [url=http://www.avast.com/en-us/lp-pr-virus-alert?p_ext=&utm_campaign=Virus_alert&utm_source=prg_ise_70_0&utm_medium=prg_systray&utm_content=.%2Fpaid%2Fen-us%2Fvirus-alert-default&p_vir=JS:Redirector-RO%20[Trj]&p_prc=C:]http://www.avast.com/en-us/lp-pr-virus-alert?p_ext=&utm_campaign=Virus_alert&utm_source=prg_ise_70_0&utm_medium=prg_systray&ut
Hope this is the right place to post this! I've just had my laptop stolen and, although I hold little hope of ever seeing it again, I wondered if there's any way for SecureAnywhere to help me track it down. On the webrootanywhere console I can view the last time any of my computers were scanned. And that gives me a potentially useful IP address. My question (maybe a stupid one) is this: is there any way to somehow communicate with the lost laptop if ever the thief connects to the internet? Would there be any way to remotely tell it to run a scan and thus register the IP address? I realise this might seem like a stupid post but I have to ask.
On one of the machines I installed WRSA complete there is no icon in the tray. I can see the program listed under My Computer, and even send a shortcut to the desktop but it won't open up. The only way I can get it to scan is to click on the C:drive and have it do a scan with Web Root. Can someone help?
The service LastPass had installed version 7?? and had placed a document in my 2007 Excel with all my accounts and user names. I found this by going to Click Start--enter LastPass in the search bar--to my surprise there is this LastPass listed!! I deleted the Excel document and then delelted the shortcut. I have restarted my machine but still receive this error message just below the browser in IE9. I have never requested LastPass, given permission to LastPass to access my info or install any of their products or services. The error message still appears, usually momentarily and then will dissapear when I navigate. However, occassionally the red stripe error message prevents me from scrolling on the page being viewed on the screen. What other measures are there I can do to get rid of it? Reinstalling the Webroot via tech support worked and the error message no longer appears.
We all love to being able to self-diagnose, right? Solve problems ourselves? Well, now we're going to help you be the expert of your own PC. Our new tool, [url=http://www.webroot.com/En_US/business/land/analyzer.html?sc=701F0000000dIns]System Analyzer[/url], looks inside your system and gives you a fast yet in-depth report of everything from undetected infections to memory issues. You can run it at any time to assess the health and security status of the PCs in your environment. It's like a CAT scan for your PC. (Without that scary tunnel.) [b]Here's a high-level summary of what the analysis provides:[/b] [list] [*]Quickly pinpoints issues (security, hardware, or software-related) [*]Identifies undetected viruses or infections [*]Assesses the status of hardware and peripherals [*]Checks to see if the OS and installed software are current[/list] [url=http://bit.ly/Oy3NMz]Enjoy this free tool[/url] and let us know how your report comes ou
Greetings - I updated my Foxit Reader from Version 5.3.1.0606 to Version 5.4.2.0901. The old version ran lightning fast (1-2 seconds to load a pdf from my documents). The new version takes [b]over a minute to load[/b] a pdf from my documents. The new version also takes over a minute to close Foxit Reader. I noticed in my "Control Actice Processes" that Foxit Reader is listed as "Monitor" for the new version of Foxit Reader. I set the Active Process to "Allow" and the new version of Foxit Reader now opens as fast as the old version. For Foxit Reader, should I leave the setting at "Allow"? From reading my Computer trade journals, there can be threats embedded within pdf's. Could this be the reason why Secureanywhere has a setting of "Monitor" for Foxit Reader? If so, is there a way to set Secureanywhere to "Allow" if a pdf has been opened from "my documents" before, and to "Monitor" if it is a pdf from a
When I try to login, usually get "Internet Explorer has stopped working..." Help fixing that? Problem signature: Problem Event Name: APPCRASH Application Name: iexplore.exe Application Version: 9.0.8112.16448 Application Timestamp: 4fecf1b7 Fault Module Name: LPBar.dll Fault Module Version: 188.8.131.52 Fault Module Timestamp: 4fa9253e Exception Code: c0000005 Exception Offset: 002477b7 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Read our privacy statement online: [u][url=http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409]http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409[/url][/u] If the online privacy statement is not available, please read our privacy statement offline: [u]C:Windowssystem32en-USerofflps.txt[/u]
I recently installed SecureAnywhere-Complete on an XP system containing IE7. Shortly, I will be upgrading to IE8. [list=1] [*]Should SecureAnywhere (including the Password Manager) migrate seamlessly? [*]Should the Webroot toolbar appear on the IE8 display? [*]Should any SecureAnywhere action be required on my part to support the migration?[/list]Thanks for your help.
Webroot SecureAnywhere Mobile found 1 threat today: Mobile tracker com.andriod.settings.mt It is however unable to remove it. Is there anyway to tell if this is a real threat or a false positive. If it is a threat how would I remove it without wiping the phone. Running Samsung Galaxy S2 Andriod 4.0.3. Thanks
Was the option to have those green arrows on google searches removed? I never really liked the green arrows on google searches my myself anyway because when you clicked on them it only took you to Webroot.com instead of giving you handy info about why the site was safe or not. But I was just wondering where the option is for turning the green arrows on or off went? Thanks gate1975mlm
In October, Webroot will release its new Backup & Sync component. This new component completely replaces the system currently available in our 7.0 and 8.0 products. [b]Once the new system is released the old system will be disabled. [/b] So if you still have any 7.0 versions installed please update to 8.0 as soon as possible to avoid losing access to your Backup and Sync services! [url=http://www5.nohold.net/Webroot/Loginr.aspx?pid=10&login=1&app=vw&solutionid=502]Click here to receive step-by-step instructions to update to Webroot SecureAnywhere version 8.0.[/url]
I unfortunately tested the "deactivate" button on my own machine in the console. How do I clean this up and have it back in the proper group? I know the clue was in the "this cannot be undone" warning but hey, I'm inquisitive! Any help would be most welcome! Thanks, Arkaig
Does Webroot work on a Nook?Knowledge Base
[h2]Question[/h2]Does Webroot work on a Nook? [h2]Answer[/h2]Yes, Webroot is now compatible on the Barnes & Noble NOOK® HD and HD+. The installation steps are the same as they are for other Android devices. For installation instructions please [url=http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=903]click here.[/url]
I know you probably been there and done that with my issue. I purchased the Webroot Security for my Samsung Galaxy 4-5 months ago, recently purchased new HTC Android phone. I have the Webroot on my new android, would like it deactivated on my Samsung so I can give the phone to my sister. Can you help me with this? Thanks Much!
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