Product Help & Discussions
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I installed software from a well known company and it auto installed the Ask.com toolbar and changed all my browsers homepages without my permission. I am super not happy about that. This is not webroots fault, but I did want to know if your software has any protection for changing homepages without user consent.
[url=https://play.google.com/store/apps/details?id=com.webroot.secureweb#?t=W251bGwsMSwxLDIxMiwiY29tLndlYnJvb3Quc2VjdXJld2ViIl0.]SecureWeb[/url] is now available from Google Play for free! Our stand-alone web browser had formerly been available on iOS devices for free already, and it's now available on Android as well. If you already have Webroot SecureAnywhere Complete installed on your Android, this is the same web browser you already have, so you don't need to download it again. Complete users have the extra benefit of being able to use the password manager. So if you have an Android, and you don't already have the SecureWeb browser with an existing Complete subscription, check it out, and let us know what you think!
I clicked on a link to a web survey (on google docs) and when I used the standard browser in android, Webroot popped up and said that the page might contain malware or spam and wanted to know if I wanted to continue. When I tried the same link with either the Dolphin or Firefox browsers, I expected to get the same message from Webroot. Much to my disappointment, Webroot did not pop anything up with either of these browsers, so my question is: Does Webroot support these browsers? It does not appear that it does support these browsers, which makes me sad for 2 reasons: 1) I have been using Webroot on my phone and have thought that my browsing was protected and 2) I really like Webroot, but if it only supports the standard browser, then I am going to have to look elsewhere for my security needs. I am using a Motorola Atrix 4G with stock android 2.3.6.
Hi, I've had webroot SA installed since July. Today I booted up my PC (running Win 7 Ultimate 32bit) and webroot didn't start up at all. I had a look in the start menu and tried to start it from there but a message came up saying it had been moved. I checked the webroot folder in the Program Files folder and that is now completely empty (the last modification was 11 am GMT on the 19th of August i.e. the last time I booted up my PC). Does anyone know what the problem could be? Cheers, J
When I change the day and the time ( so lets say I want to scan every Tuesday at 10 am) I have to confirm that of course, so I do that but then I get the message that my PC is "currently managed by Web Console" and that my settings "may be overwritten on the next database communication"; so I click OK and fill in an encrypted code (bbyy2q, for instance) and then my settings should have been saved! However, that is not so; as soon as I reopen WebSecureAnywhere Complete and take a look at the settings they are back to "Scan every day " and "Scan before 8.00 am when the computer is idle". I want to manage the days and times of the scans myself! So how can I make 'the scheduled scan page' work?
I just booted up my computer and, upon typing my Windows password and loading to my desktop, was greeted by a couple of pop-ups from Webroot requesting authorization for startup programs that I had already authorized a couple of months ago. I got suspicious and checked my Control Panel, and noticed that Webroot now shows itself as having just been installed yesterday. Is this... normal? Should I be concerned?
I lost my phone on Saturday and I have the remote lock service activated. I have sent the scream and the locate commands but it appears mt device is not online. The history tab shows that the device last checked in 2 days ago. My question is if I rechange my phone service to another device then If whoever has my phone turns it on will the device lock or will my info on the phone be available to who has it? What is the best way to handle this?
Is anyone else having this problem or know a solution? I can only access Facebook (I use an HTTPS connection to it) if the Facebook Social Network Protection is turned off to none. Obviously, I don't want to roam Facebook with no protection, so this isn't a good thing. Has anyone had this problem and know what a work around could be? Any chance that it's the HTTPS access to FB that's causing a conflict? Thanks!
After installing WSA Complete, my “remembered” website login settings (user and password) are no longer visible or active in IE7 or Chrome. I understood that the Identify Shield controls these, so I unchecked the shield setting, “Prevent programs from accessing protected credentials." This did not help. I also changed the “Protected Applications” setting for IE7 from “Protect” to “Allow.” Still, my login settings are missing and must be entered manually. I am interested in eventually going to Password Management, but want to restore this password convenience temporarily. Can anyone help? What am I missing?
Ok so I don't know how it happned(I think our computer is infected) but it's ALMOST like webroot uninsalled itself. I mean I can't access to it and when I searched webroot on my computer it showed 2 iconless "shorcuts" one saying uninstall webroot and another saying delet the shorcut, can you guys help?
Hi, I just switched from Webroot Security Essentials to the Secure Anywhere Essentials and I read some things on the forum so far that answered most of my questions. The only other thing I'm concerned about is that when doing gooqle searches, the old webroot essentials would notify me next to the links whether they were known threats or safe, or suspicious sites. Also, some sites I would go to that had ad banners on the side of the pages were also blocked. I've noticed that with the new secure anywhere essentials this is not the case. It doesn't warn me on any of the links I search nor does it seem to block ads in sites I visit that it use to block ads in. Is there a setting to turn that back on, or how does it work now? Thanks.
I have been using Webroot anti virus for a couple of years now. My subscription is getting ready to expire. I'm debating whether to upgrade to Essentials. I was interested in the phishing attack, firewall and deleting unrecoverable files features. I'm unfamiliar with the backup and sync features since I am using only one computer and back up my files with external and flash drives. Other than those features I mentioned would it be worth getting over the regular anti-virus? Are there any other reasons as to why I should upgrade? Is it as easy to use as the regular anti virus and more secure?
How can I access my backup files from a different computer? When I log into my webroot account under the backup section it says "View, download or share any of your files or photo albums that you are securely storing online from any computer with Internet access." However, underneath it only has a "buy backup" option. When I click on that, my keycodes come up and it shows that I have the Complete version that comes with 10GB of storage. I've synced the files from my laptop. I just can't figure out how to view them from a computer other than my laptop. Please help! Also, when trying to use SecureSync on my Android device - it's asking for a PIN. I don't remember ever setting a PIN so how can I reset it?
It's not very accurate in its analysis of my system, and the "complete report" doesn't tell which "Important updates" my system is missing. That's not much help at all, in fact it's very disappointing and on my system at least appears to be inaccurate. I run Windows Update manually, and I keep the BITS and "Automatic Updates" services disabled since I discovered years ago that Microsoft was applying updates to my system even though I had told it "Notify me but don't automatically download or install them". However, before running WSA, I enabled BITS and the AU service. Even so, Webroot's "complete report" says: Windows Updates ---------------------------------------------------------------- Auto Update State Disabled Update Type Auto-Updates Disabled Last Update Check Never Last Update Download Never Last Update Install Never (90 days ago) Next Scheduled Update Check 2009-06-11 01:29:29 Next Scheduled Install Time Never but in fact I ran W.U. earlier today and rebo
Hi, I am currently conducting a trial of Webroot installed at a remote office in Malaysia, from Australia. Yesterday I received an email that one of the PC's there had been "Attacked", and checking the console this morning I see the message : [b]Alert 1 Endpoint needs attention We recommend you check whether this endpoint has automatic remediation enabled on the assigned policy.[/b] The endpoint shows as "Infected" by Malware called "W32.Rogue.32". The PC was last seen yesterday afternoon, a few minutes after the Malware was detected. There is no clean scan recorded. My question is : How do I know what action was taken by Webroot, or do I have to assume the file was quarantined ? There does not seem to be any way to see a log of the actions performed either successfully or not. I find the message "Infected" rather alarming as it implies there is still an infection ..... Thanks
I am trying the Endpoint product, and already had bought the Complete product. The endpoint version seems very similar, and same UI etc. So can I expect roughly the same functioning and issues compared with Complete? For example I could not paste a password into a VPN connection (nothing happened, while in notepad it was pasted). And I could not copy a value manually inserted in a login dialog (the clipboard remained unaltered). I know about identity protection>protected applications, and have set all entries there to allow. These are examples, the main question is how similar are the 2 products? (except getting the data/info/protection out of the cloud, I understand that difference)
Any idea why webroot would consume 12.5GB of RAM? Saw the RAM warning when I went home to my PC tonight (no other applications running)...and poked around. Shutting down webroot (rogmhbti is the randomized name) dropped usage from 15GB to 2.5GB. Otherwise no issues, and everything seemed to be working happily. It might be worth noting that virtual memory is not enabled on this machine...and I know that is a whole 'nother subject of debate. Don't think it would matter here...but just in case it's relevant. (I was thinking it may be a "use 95% of RAM for something while computer is inactive" case, which is fine...but nothing changed while I used my PC for a bit, just in case...and I'm not sure what it would do with the RAM anyway.) Before: [url=http://ns42.com/images/wr1.jpg]http://ns42.com/images/wr1.jpg[/url] After: [url=http://ns42.com/images/wr2.jpg]http://ns42.com/images/wr2.jpg[/url] Thoughts on what might cause that? I didn't think to see what happen if I loa
Hi all, I recently got the reveton virus having visited an infected site (my daughter's dance studio!). We just visited the site, and didn't knowingly download anything. Now installed, I cannot shake it. Does anyone have any advice? I'm running secure anywhere, 2012. I've scanned several times, but each time I start a browswer, webroot finds more things wrong. Any tips? BTW, I believe it is delivered via the Citadel Trojan malware (http://www.darkreading.com/authentication/167901072/security/application-security/240005485/airport-vpn-targeted-by-citadel-trojan.html). Thanks, JD.
Does Webroot fully support the Opera and Chrome browsers? I have noticed that search results, say from google, do not contain the check or X marks that show up in IE. I have noticed in Chrome, results are encrypted with a https: connections, but Opera is http:. No security icons appear on either browser, though.
I did as you suggested and contacted Google Play. They say it is up to the developer to support their app. [b]Individual app developers[/b] Once the app (free or paid) has been successfully downloaded and installed on Google Play, the individual Android app developers (the person or group of people who actually make the app or game that you’ve downloaded) take it from there. If you’re having trouble with an app force closing, freezing or any other problems, these are things the developer should be able to help you with. [url=http://support.google.com/googleplay/bin/answer.py?&answer=113418&topic=2450266&ctx=topic]Find out what issues third-party developers can help you with.[/url] I purchased Webroot Premier from Google Plus on 4/15/2012 and never received a number from Webroot. I did the same on 08/23/2012 from Google Plus for my Asus Tablet and have had no problem with that one. The one for 4/15/2012 was for my smart phone. My smart phone still sa
Webroot secure anywhere did not detect 3 trojans in the sun java cache folder which norton 360 6.0 picked up, I was suspicious something was going on that webroot secure anywhere did not pick up so I installed norton 360 after uninstalling webroot. Webroot deep scan did not find it either. On another note I was wondering if webroot secure anywhere protects against ddos attacks? Thanks
So I was doing a tune up on a PC and I was told it had some viruses on it and it was very laggy. I installed free Sophos Virus Removal Tool just to see what was going on before I installed Webroot in case there was stuff that the free tool couldn't remove. I did the scan, and sure enough it had like 11 assorted trojans and malware. It took it all off but one. It was labeled "troj-Psyme-DT" so I installed Webroot, but it found NOTHING. I scanned with both of them like 3 times and both had the same result. So I found where exactly the trojan was located; in a folder on Symantec Antivirus that I just recently uninstalled. (Ironic huh?) Can I just delete the folder C:Program FilesSymantec Antivirus since I no longer have the program to get rid of the trojan? Also, the PC its on has Windows XP with service pack 3 if that helps. Thanks!
I had to reset some things on my phone and was hoping to just download the Secure Anywhere Complete software like I did before and simply enter my email and password and keycode and be on my way but now it says my keycode is not associated with me any more. Any help I can get is greatly appreciated
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