Product Help & Discussions
Questions About a Webroot Product? Start Here!
Accessing the Online Management AccountKnowledge Base
By creating a Webroot online management account, you can view the security status of your devices from any location with an internet connection. This makes it easier to determine if all your devices are protected or if any need attention. For more information, see the [url=http://download.webroot.com/SecureAnywhereWebsiteUserGuide.pdf]SecureAnywhere Website User Guide[/url]. If you have already created an online management account, you can log in to it [url=https://my.webrootanywhere.com/default.asp]here[/url]. If you have not yet created an online account, [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&ruleid=1151]click here[/url] for instructions on how to create one. You will be asked to create a [b]Password[/b] and [b]Personal Security Code[/b]. We highly recommend writing these down for future reference. If you have already created an account, but have not confirmed it yet, [url=https://answers.webroot.com/Webroot/ukp.a
Web browser is taking too long, how do I fix it?Knowledge Base
This information has been verified as accurate on March 23rd, 2020, by APruneau. There are many symptoms that may happen within your internet browser that could possibly point to an infection. The browser slows or freezes suddenly. You are redirected to sites you did not chose to go to. The home page changes. The browser reports an error. These do not always mean an infection. These could be caused by add-ons on your computer. To rule out add-ons as the cause, follow the instructions for your browser to disable ones you are not using. Internet Explorer Open Internet Explorer. Click Tools (or the gear icon), then Manage Add-ons. In the list of add-ons that appear, select the ones you do not use, and click Disable. Mozilla Firefox: Open Firefox. Click Tools, then Add-Ons. Turn off the extensions you do not use by clicking the toggle. When the toggle is grey the extension is disabled. Google Chrome: Open Chrome. Click the menu button in the upper right (the t
Web page says, "About:blank". Is this a virus?Knowledge Base
When you open Internet Explorer or another browser, you may get a page loading that says "About:blank" in the address bar. This is not a virus. This is a filler page for when there is no home page set in the browser. To set your home page in Internet Explorer, click on [b]Tools[/b] > [b]Internet Options[/b]. Under Home page, click [b]Use Default[/b] or enter your desired homepage, e.g. [url=http://www.google.com]www.google.com[/url]. Click [b]OK[/b] to save your changes. For Mozilla Firefox, navigate to [b]Tools[/b] > [b]Options[/b] > [b]General[/b]. Under Home page, click [b]Restore to Default[/b] or enter your desired homepage, e.g. [url=http://www.google.com]www.google.com[/url]. For Google Chrome, click the Menu button in the upper right and click on [b]Settings[/b]. Under "On Startup," choose the option you would prefer. If you want a specific page to open, click [b]Set pages[/b]. Cha
Potentially Unwanted ApplicationsKnowledge Base
[b]PUA[/b]s (or [b]P[/b]otentially [b]U[/b]nwanted [b]A[/b]pplications) are programs that, while not especially malicious, generally diminish the user experience by consuming valuable computer resources, tracking users, displaying advertisements, or allowing the installation of additional third party software. The [i]PUA[/i] category provides users with increased insight and control over their computers by detecting applications that are not categorized as malware, but that users may not want installed on their computer or network. If you feel you have a PUA on your system that Webroot is not detecting, [url=https://detail.webrootanywhere.com/servicewelcome.asp]click here[/url] to open a support ticket.
Run.dll ErrorKnowledge Base
A run.dll error occurs when a program tries to reference or call a .dll that is missing or corrupt. If you have had an infection removed from your computer recently, this could be the cause of the error message. If the message only shows up when you start your computer, which is common for these errors, you can simply close the message. It is not harmful to the computer. However, if you would like to stop this message from popping up, you can do so in [b]msconfig[/b] under the [i]Startup[/i] tab. We recommend only going into msconfig if you are an advanced user. If you are not an advanced user, you can contact a local technician or [url=http://support.microsoft.com/]Microsoft Support[/url] for assistance. If there are other symptoms on your computer besides the error popping up, [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&kptester=1&app=vw&vw=1&login=1&json=1&solutionid=1580#supportticket]open a support ticke
It was running normally yesterday, then I turned off computer. This morning, when turning on my Mac, I could see Webroot started (it's also showing in Activities Monitor), but the icon on the top tray disappeared. I tried to run Webroot manually, nothing appears on my screen. GSM is not available either: We are currently hard at work improving Webroot SecureAnywhere, which unfortunately means the SecureAnywhere website is temporarily unavailable. We apologise for any inconvenience this may cause, but promise the site will be back up very soon and running better than ever! Thank you for your patience. Something changed in Webroot, and it affects to my installation?
I am running Webroot Secure Anywhere Mobile Complete on a Samsung S6 and TAB S2 with a 4G sim. When I view the mobile security section of my console the phone number format is displayed differently for the two devices and I am wondering if anyone knows why please? I have tried editing the phone number of the TAB S2 in the console but I get an error message to enter a correct phone number. S6 +XX-XXX-XXX-XXX TAB S2 +X (XXX) XXX-XXXX
How to uninstall SecureAnywhereKnowledge Base
This solution addresses Webroot SecureAnywhere Windows XP Click Start. Click Run. In the Run window, type "appwiz.cpl" (without quotes), then press Enter on your keyboard. Select the Webroot SecureAnywhere line item and then click Uninstall. Click Yes. Enter the request characters and click Continue. Optional: To help webroot improve, in the pop-up select the reason for uninstalling and provide additional comments. Return to the uninstall page and click the refresh button. Webroot SecureAnywhere is now removed from your PC. Windows Vista/Windows 7 Click Start, or the Windows icon. In the Search field, type "appwiz.cpl" (without quotes), then press Enter on your keyboard. Click appwiz.cpl. Select the Webroot SecureAnywhere line item and then click Uninstall. Click Yes. Enter the request characters and click Continue. Optional: To help webroot improve, in the pop-up select the reason for uninstalling, provide additional comments, and click send. Return to th
Is Webroot impeding the function of other programs?Knowledge Base
This article has been verified as accurate on April 28th, 2020, by Apruneau. Webroot SecureAnywhere is made to be compatible with most software on your computer, but there can be times when a conflict occurs. However, this is very rare. Other software may report that there could be an issue with your Antivirus or Firewall, when this may not be the case. If you believe that Webroot is impeding the function of a third-party application or your system itself, it is not functioning as designed. Please complete the following steps to confirm this is the case and, if so, let us know so that we can research the conflict. Part 1: Shut Down the Software To determine if SecureAnywhere is causing the issue you are experiencing, try shutting down the software, and then check whether the issue persists. Note: Webroot SecureAnywhere is designed to provide continuous protection. This step should be done with caution, as shutting down SecureAnywhere means the program is no longer providing activ
I'd like to have an option on the "PC Security" portal to list anything on the "about page" on the default page, like a spreadsheet, so that I can see the date that the "last scan" was performed, when the computer was "Last Infected", the "license duration", or the "security setting". It should be admin selectable, so that only the "about" information that you want is displayed. I currently manage 10 PCs/clients, and I have to click on each of the 10 to review information on the about page. It is a waste of time.
How to install Backup & Sync appKnowledge Base
This article has been updated as of February 6th, 2020. Windows 8 and Windows Surface RT instructions: As part of your SecureAnywhere Complete edition license, you can download the Backup & Sync app to a Windows 8 or Windows RT tablet.Important: Before you begin, you must install SecureAnywhere Complete on a computer, configure the Backup and Sync component, and create a Webroot account. For detailed instructions, see the Webroot SecureAnywhere User Guide for PCs, available here. To download the Backup & Sync app: From the Windows Start screen, select the Store tile. In the search bar, type Webroot Backup and Sync and press Enter on your keyboard. Click the Webroot Backup and Sync result. Click Install. The app installs in a few moments. When you see the Backup & Sync tile appear, select the tile to open the app. Enter your Webroot keycode and click Next. Enter your Webroot account login credentials and click Log in.The Backup & Sync app will s
How do I find my keycode in the software?Knowledge Base
To find your keycode within [b]Webroot SecureAnywhere for Windows PC[/b]: [list=1] [*]Open the main interface. [*]Click [b]My Account[/b]. [*]A window opens with your keycode and subscription information.[/list] To find your keycode within [b]Webroot SecureAnywhere for Mac[/b]: [list=1] [*]Open the SecureAnywhere interface (click the Webroot icon in the menu bar, then select [b]Open Webroot SecureAnywhere[/b] from the drop-down menu). [*]From the main window, click [b]My Account[/b]. [*]A window opens with your keycode and subscription information.[/list] To find your keycode within [b]Webroot SecureAnywhere for Android[/b]: [list=1] [*]If you see "Subscription Active" at the bottom of your screen, tap the bar. [*]If you do not see "Subscription Active," tap the Android Menu button. Select "Register." [*]Your subscription information, including your keycode, will be listed on the screen.[/list] To find your keycode within [b]Webroo
If you want to request your keycode to be emailed to you, [url=http://www.webroot.com/us/en/redownloads]click here[/url] to fill out the request form. If you purchased Webroot SecureAnywhere from Best Buy, contact Best Buy at 1-888-237-8289 to request your keycode. Be sure to mention your subscription software through Best Buy.
If you want to request your keycode or installation instructions to be emailed to you, [url=http://www.webroot.com/us/en/redownloads]click here[/url] to fill out the request form. If you purchased Webroot SecureAnywhere from Best Buy, [url=http://www.webroot.com/En_US/land-geeksquad-dl.html]click here[/url] to access the latest PC or Mac download. Or contact Best Buy at 1-888-237-8289 to request your keycode. Be sure to mention your subscription software through Best Buy.
How do I resolve keycode errors or "invalid" messages?Knowledge Base
If you are receiving error messages when installing on Windows PC or Mac: [list] [*]Are you typing the keycode in correctly? Many times the characters [b]i/1[/b], [b]o/0[/b], [b]s/5[/b], [b]b/8[/b] and others are confused when the user types the code in manually. [*]When installing Webroot SecureAnywhere from a CD or package, make sure to note each letter or number as you type. If you're not sure about a character, try it both ways.[/list] [list] [*]When installing from an email, you can copy and paste the keycode directly into the installer. To copy and paste your keycode, highlight the full keycode with your mouse, right-click the selection, and select [b]Copy [/b]from the context menu. When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select [b]Paste[/b] from the context menu.[/list] [list] [*]Do you have a previous version of Webroot installed? This could be blocking th
WSA for Mac when upgrading to macOS SierraKnowledge Base
[b]To ensure continued protection, it is critical to update Webroot SecureAnywhere software to version 188.8.131.52 or later before upgrading to the latest Mac operating system (“Sierra”). Instructions for checking your version and updating Webroot SecureAnywhere (if needed) are provided below.[/b] If you are trying to install Webroot new on macOS Sierra, please [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&vw=1&solutionid=2601]click here[/url]. [b]First check to see which version is currently installed:[/b] [list] [*]Double-click on the Webroot icon to open the Mac agent. [*]In the lower right corner of the agent, double-click on My Account.[/list] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/33575iED942367D4D86487.png[/img] The My Account area expands to display your keycode number, days remaining in your subscription, and your version number. I
System Requirements for WebrootKnowledge Base
Before installing the Webroot SecureAnywhere products, make sure your system meets these minimum requirements: For Windows computers: Minimum system requirements for Windows Webroot SecureAnywhere can be installed on a computer with one of the following operating systems: Windows 10 32- and 64-bit Windows 8 and 8.1 32-bit and 64-bit Windows 7 32-bit and 64-bit (all Editions), Windows 7 SP1 32-bit and 64-bit (all Editions) Windows Vista 32-bit (all Editions), Windows Vista SP1, SP2 32-bit and 64-bit (all Editions) RAM: Intel Pentium/Celeron family, or AMD K6/Athlon/AMD Duron family, or other compatible processor 128 MB RAM (minimum) 2 GB RAM recommended (minimum) Hard Disk Space: 15 MB Internet/Browser: Internet access is required. Browser: Google Chrome 11 and newer Internet Explorer version 11 and newer (Windows XP IE8) Microsoft Edge (partial support) Mozilla Firefox version 3.6 and newer For Mac computers: Minimum System Requirements for Mac Operating System: Webroot S
WSA Functions and SettingsKnowledge Base
The SecureAnywhere interface provides access to all functions and settings. To open the main interface, you can: [list] [*]Double-click the Webroot shortcut icon on your desktop: [*]Right-click on the Webroot icon from the system tray menu, then click [b]View Status[/b]. [*]If you cannot locate the system tray icon, open the Windows Start menu, click All Programs (or Programs), Webroot SecureAnywhere, then Webroot SecureAnywhere again.[/list]When you open the main interface, it displays the Overview panel. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/33594iE09A8B7E25DD8636.png[/img] [b]Protected panel[/b]. The left section of the window displays information about system scans and the status of your subscription to SecureAnywhere. You can manually scan the system any time by clicking the [b]Scan My Computer[/b] button. The default scan schedule is set to run daily
How do I resolve problems when installing?Knowledge Base
If you are having problems when installing the Webroot program, please check the following for: Windows PC or Mac: Are you typing the keycode in correctly? Many times the characters i/1, o/0, s/5, b/8 and others are confused when the user types the code in manually. When installing Webroot SecureAnywhere from a CD, make sure to note each letter or number as you type. If you're not sure about a character, try it both ways. When installing from an email, you can copy and paste the keycode directly into the installer. To copy and paste your keycode, highlight the full keycode with your mouse, right-click the selection, and select Copy from the context menu. When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select Paste from the context menu. Do you have a previous version of Webroot installed? This could be blocking the installation of the new software. Click here for removal instructions. Are you using the correct download? You can request to
[b]NVIDIA GeForce 391.35 WHQL[/b] [url=http://us.download.nvidia.com/Windows/391.35/391.35-win10-win8-win7-desktop-release-notes.pdf]http://us.download.nvidia.com/Windows/391.35/391.35-win10-win8-win7-desktop-release-notes.pdf[/url] Setup 32-bit (Win10): [url=http://us.download.nvidia.com/Windows/391.35/391.35-desktop-win10-32bit-international-whql.exe]http://us.download.nvidia.com/Windows/391.35/391.35-desktop-win10-32bit-international-whql.exe[/url] Setup 64-bit (Win10): [url=http://us.download.nvidia.com/Windows/391.35/391.35-desktop-win10-64bit-international-whql.exe]http://us.download.nvidia.com/Windows/391.35/391.35-desktop-win10-64bit-international-whql.exe[/url] Setup 32-bit (Win7/Win8/Win8.1): [url=http://us.download.nvidia.com/Windows/391.35/391.35-desktop-win8-win7-32bit-international-whql.exe]http://us.download.nvidia.com/Windows/391.35/391.35-desktop-win8-win7-32bit-international-whql.exe[/url] Setup 64-bit (Win7/Win8/Win8.1): [url=http://us.download.nvidia.com/Wind
This article has been reviewed and updated on February 28th, 2020 by APruneau. Question How many computers can I protect? How do I protect additional computers? Answer Webroot security software is available with several types of licenses that allow you to install it on up to five computers. If your license is for only one computer, then you cannot install it on additional computers. Click here to view and upgrade our different license options. If you purchased the Webroot security software online: you should have received an email from Webroot with download instructions. This email indicates if you purchased a 1-User Pack (license for one computer), a 3-User Pack (license for three computers), or a 5-User Pack (license for five computers). If you purchased the Webroot security software from a store, the product packaging shows the number of licenses on bottom, front of the box. The box shows either "5 User," "3 User," or "1 User." If you are currently using Webroot SecureAnywhere
How can I change my credit card information?Knowledge Base
This information has been verified as accurate on March 17th, 2020, by APruneau. Question How can I change my credit card information? Answer At this time, we are unable to change a customer's credit card information within our database. If you need to use a different card than the one in our database, we suggest that you call our Sales Team so an agent can renew your subscription with the new credit card information. You will not lose any of the remaining time on your current subscription in doing so. From within the US, you can reach our Sales Team at 1-866-612-4268. For international contact information, click here.
(assuming you are still around) a while back - several months, actually - you asked me to keep you advised on the status of my Webroot and Malwarebytes installs. I am pleased to announce they are still playing very well together. I am well aware I should not run two security programs at the same time but, on my two machines, these two are working very well as a team. Phil
If you would like to uninstall an older version of Webroot's software, click the option below for the version you wish to uninstall. [b]For Windows PC:[/b] To remove Webroot 7.0 or older software, [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&ruleid=1365]click here[/url]. To remove Webroot SecureAnywhere, [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&ruleid=1067]click here[/url].[b] [/b] [b]For Mac Computers:[/b] To remove Webroot SecureAnywhere, [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&ruleid=2130]click here[/url]. [b]For Android Devices:[/b] To uninstall Webroot SecureAnywhere from your Android device, please do the following: [list] [*]From the main SecureAnywhere Mobile panel, press your mobile device's Menu button. [*]In the Menu panel, tap [b]Uninstall[/b]. [*]If prompted, enter your Webroot password and tap [b]OK [/b]to continue. [*]In the confirmation panel, t
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