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I've just had a somewhat frustrating encounter with Support. First off, the guy didn't know what Process Explorer is. Secondly, he told me it shouldn't be on my Desktop. Thirdly, he said it should already be "in Windows folder where the explorer is running." He then asked me why I "downloaded those exe from different places?" It was the last message that worried me the most: [quote]Since those process explorer program will directly related with the process of the computer, and get information of the computer all the time, Webroot will monitor such applications so it such program can't mess up with the computer processes. This doesn't mean bad at all. Webroot Secure is doing what it suppose to do and nothing to worry about. [/quote] To me, this sounds like someone that doesn't have a very good grasp on the English language, which made me wonder whether Support Tickets are outsourced. Are they? It's frustrating to go back and forth over such a simple thing. To be
After submitting a ticket last night, I was given a link to download wsalogs, which I ran. After uploading the necessary files, it opened a Technical Support website (as it informed me it would) but it seems to have created a new account for me. I've also received an email with logon information, with a different password from what I normally use. So, do I now use this new password going forward, or is this a one-off for the wsalogs ticket?
Hi, To Start off, both me and my mom were updated to Webroot SecureAnywhere Essentials about 6 months ago. We both currently have version 220.127.116.11 (we're on the same license) and we both use PCs that run Windows 7. Before the update (aka the old version of Webroot), we would run scans, and it would catch everything, and it worked great. However, after the update, we both noticed that our scans would not detect any threats. I thought this was normal at first, but six months later, and after 50 or so scans, Webroot has not detected a single thing. I know that this cannot be pure luck, because Webroot was always catching things, on the old version. We checked to see if our subscription had run out, but we still have 279 days left on it. So...all in all, we're a little confused as to why nothing has been caught, ever since we were updated to the new version. Any help or input is appreciated! On a side note...we both have all of our Webroot firewalls and shields activated.
I've installed SecureAnywhere AV (SAAV) on 3 systems. For 2 of them, everything went smooth. On a third one though... After installing, I canot access internet. (Internet explorer has stopped working ... blah blah error msg) Disable all IE plug ins. No luck. From a cmd prompt: Ping well known sites such as google.com or cnn.com: fail Ping their IP, in case it is DNS related: fail Access shared drives on LAN, open files, etc.: *success!* (So, it seems to be IP stack related) Disable SAAV: does not fix Uninstall SAAV: does not fix Restore system prior to installation of SAAV: everything back to normal. After that, I updated windows to very latest updates and created a restore point. Everything still fine. Install SAAV: problem is back. Again, disable or uninstall SAAV does not solve the problem (** the fact that uninstalling does not fix it is very annoying) Restore to that new restore point: everything is fine. This system runs Windows 7 Pro 64 bit, and I'm using IE 8. SAAV
webroot secure will not start on my android phone I get the following message: Sorry! The application SecureAnywhere(process com.webroot.security.complete) has stopped unexpectedly. Please try again. I try agin several times and get the same message again Below is history log time now is June 30 2012 at 9:52 central time When spyware was detected I tried to remove threat - shown in () in log below--- it would not uninstall the threat and today after my difinitions had been updated I am unable to get the program to run on my phone NEED HELP 1 hour ago Definitions Updated Definitions updated. New version: 295 1 day ago Scan Detection A scan found the following Spyware: Mobile tracker (com.android.settings.mt) 1 day ago Scan Completed Scan completed. 1 threats found. 198 apps scanned. 831 files scanned. 1 day ago Scan Detection A scan found the following Spyware: Mobile tracker (com.android.settings.mt) 1 day ago Scan Completed Scan completed. 1 threats found. 198 apps scanned. 831
Just reformatted my computer and when I installed Spysweeper with Antivirus, it told me there was an upgrade available. I upgraded, and now it looks like two separate programs are running: Webroot SecureAnywhere, and Webroot AntiVirus with Spy Sweeper. Is this normal?
Hello, I have scoured the message boards for a solution to the log in fail I am getting. the message I recieve says "The email or password you entered is incorrect." Now I have read all the boards and the basic troubleshooting that you guys have posted and I am still getting the message. The phone does autofill the email address but I correct it. I believe the problem has something to do with I just bought another year and added an additional security key to my webroot page.
I was given an unlock code by my mobile phone network which my phone didn't recognise.When I switched my phone on with my normal sim, webroot had locked my phone. I have no idea what my pssword is and the website will recognise any of my emails to change it. I never registered my keycode. Now my phone is locked I can't access my keycode to open an account. How do I unlock my phone? Is there any webroot contact in the UK?My phone is a Galaxy 2 and it is on Orange. Please help!!!!!!!!!
Ok, I've followed all the instructions to download both apps to my iOS device, and I can log on successfully. But, when I open the homepage to my account, under "Mobile Devices", it shows "0" devices protected. Do I need to still do something for my mobile devices to show up? Thank you!
I have no problem signing in at my. webroot.... site. My problem is when I go to my bank's sign in page or any page that I sign in at Webroot asks me if I want to manage passwords for the site and of course I click on it. I am asked through a pop-up which has my email address already filled in then I am to put the password in. I do and it comes back as "Invalid Password. I try several times and even though I am already signed in with the same password I am being asked to fill in with it comes back every time as Invalid. Any Ideas folks? Thank You, Perry
The difference between a 'deep' scan and a 'full' scanKnowledge Base
[h2]Question[/h2]What's the technical difference between a deep scan and a full scan? [h2]Answer[/h2][h3][b]Deep scan:[/b][/h3]This is the normal, default scan mode. Webroot SecureAnywhere (WSA) inspects system configuration information (registry and file locations, running processes, loaded modules, etc) to determine what is loaded into memory, and what definitely will or is likely to load into memory during normal computer use. These files are then initially scanned by generating an MD5 hash of the full file and submitting it to the cloud system. If the item is known as [i]Good,[/i] this data is cached and no further action is taken. If the file is known as [i]Bad[/i], it is inspected more deeply, interdicted if currently in memory, and the cleanup engine is brought into play to start keeping track as the scan continues. If the file is reported as [i]Unknown[/i], it has further information gathered about it and submitted to t
hi iv'e encounterd another problem since getting that threat andriod mobiletraker tryed opening webroot a few moments ago and now it keeps crashing wont let me run the app and the symbol in my over head bar has vanished.??????????????????????????????????????????????? Samsung galaxy S 2 4.0.3 *edit for useful subject line *corrected "weebroot" to "webroot" -admin
Webroot SecureAnywhere Mobile found 1 threat today: Mobile tracker com.andriod.settings.mt It is however unable to remove it. Is there anyway to tell if this is a real threat or a false positive. If it is a threat how would I remove it without wiping the phone. Running Samsung Galaxy S2 Andriod 4.0.3. Thanks
Is it possible for webroot tech supoort to close my current account and then I could create a new account with a new e mail address and transfer my current Secure Anywhere Complete key to the new account? Reason I kind of would like to do this is because on my account page the Backup and Password icons are orange and say "[b]Your keycode has now expired.[/b] To continue accessing Backups please renew your keycode now, or your data may be lost." This has happen because I had tech support change my current key from an international key one to a local USA key one. I relize its only a cozmedic glitch but it kind of bothers me :( lol
AT&T email and Dolphin Browser for tablets Ver 1.0 are leaving advertising apps on my homescreen. Is there a way that I can use Webroot to block this unwanted activity? I am concerned about collection of personal data since I have no idea how deep this intrusion goes, nor any idea of how to stop it.
Due to some crashing issue, I have done a factory reset on my P6200 tablet and reinstall all my applications. However, when I reinstalled Webroot Mobile Security, it prompted an error "Raw Error (URFM9988) Console creation has been exceeded". I unable to login to my account on my tablet console., I am stucked now. Please kindly assist the soonest. Many thanks.
This file is safe. This exhibit scanners on VT. I enclose the address of the result of the scan file. Enclosed is your home address applications. The file I sent for analysis through a program of WSA Complete. [url=https://www.virustotal.com/file/99bed9ee2f8f7efb0e255d4795380a19fa728c774ce0e2e8618fac4877fd9379/analysis/]https://www.virustotal.com/file/99bed9ee2f8f7efb0e255d4795380a19fa728c774ce0e2e8618fac4877fd9379/analysis/[/url] *link to third party security program removed **please do not post links to third party programs ***please see [url=https://community.webroot.com/t5/Community-Guidelines-please-read/Webroot-Community-Guidelines/m-p/2#M1]The Community Guidelines[/url] section "Don't be a spammer." -admin
Hi Folks I have two computers protected with WSA Essentials. In the My Account list they are both shown but one computer shows the results of the last scan, the other infers that the computer has never been scanned (which it has). Any ideas? Thanks John *edit for useful subject line - admin
I'm currently running trial version 18.104.22.168 and today had my download of OpenOffice 3.4 stopped (via Firefox download). It's something I've been having troubles with these last few days where downloads or page loading in Firefox is being reset, initially I pinned the blame on my generic router but I can see now in the threat log it was Webroot that caused this latest occurrence. Unfortunately repeated attempts to reproduce the issue are seeing the download continue just fine. My Threat Log reads : Automated Cleanup Engine Starting Cleanup at 22/06/2012 - 01:52:24 GMT Starting Routine> Removing c:users usticdogdownloadsapache_openoffice_incubating_3.4.0_win_x86_install_en-us.exe.part...#(PX5: 7BDC821BB0ADC4FAA05304EF10ECCF006E61FEC1 - MD5: 451CF77F5FAAE701D0D70B4BE172B75D)... Deleting File> c:users usticdogdownloadsapache_openoffice_incubating_3.4.0_win_x86_install_en-us.exe.part Closing Handle> 3656 - PID: 988 - C:Users usticdogDownloadsApache_OpenOffice_incubating
Anybody experiencing this 'featurette'. Uncheck the 'Scan on boot up if computer....' option under the Scan Schedule tabs in Settings, and then check on it after a reboot or the following morning (when you would usually have rebooted if you switch your PC off overnight). Does anybody find that the option has somehow gotten itself rechecked, ie, it is ON again? Have just noticed this (but to be fair have had some issues with this option before & uninstalled completely and reinstalled to try to resolve it.) Be interested to see if this is happening to anyone. Am running latest build .193. Regards Balders
I have tried everything I can think of to get rid of this annoying virus or whatever it's referred to as, but scanning my system does no good. HELP!!!! I'm desperate. It hijacks my browser whenever it feels like it, but not everytime and it isn't contained to just IE or Chrome, it's whatever browser I use. Then it has these annoying pop up windows on every single page. I'm in school online and I'm about ready to throw my laptop in the pool. Short of reformatting my hard drive which I DO NOT want to do I'm not sure of the next step. Any suggestions!!!! Thanks in advance!!!!
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