Product Help & Discussions
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WSA and PrevX
Have been running PrevX for long time and just installed WSA Essentials on XP computer. I don't know whether there's any particular reason to do so, but can you, if you wish, run WSA and PrevX at the same time? The reason I ask: I installed WSA some time ago on a laptop, same circumstances, and PrevX disappeared after the WSA installation and I just assumed they shouldn't run together and WSA removed it. When I installed WSA a little while ago on this computer, after the installation and a reboot PrevX was still in the system tray (I had shut it down during the installation). I didn't turn the protection, on but a 'right-click' on the icon appeared that I could. I know I could now just uninstall PrevX, but thought I would ask about it first out of curiosity, as I just assumed you probably wouldn't want to run them together and likely couldn't if you wanted to. Still have a license for awhile on PrevX and just bought WSA on a great discount Thanks for any info on it... Quinn
Unwanted Advertising Apps
AT&T email and Dolphin Browser for tablets Ver 1.0 are leaving advertising apps on my homescreen. Is there a way that I can use Webroot to block this unwanted activity? I am concerned about collection of personal data since I have no idea how deep this intrusion goes, nor any idea of how to stop it.
Double Log in with Password Manager?
I will be upgrading to WSA Complete in a few months (Just before this keycode expires). There are a few accounts I have that require a double log in. Good example would be Bank of America. Window 1: User sign in. Window 2: Passcode. Does WSA Complete log into accounts with this type of log in?
No key code for free app - no features available
[u]From the mobile security website, you’ll be able to:[/u] [list] [*]Find your phone on a map if it’s lost or stolen* [*]Activate a scream alert to find your phone nearby* [*]Remotely lock your phone to protect your personal data like passwords, contacts, and photos[/list]How are you supposed to do any of that if you have to register first, and to register, you have to have a key code?
PC's work fine as does one Android phone, second doesn't
I am having a similar issue as several others on various postings but I'm unable to get a resolution so I thought I'd ask here. I have two PC's protected and working fine. My wife and I have exactly the same Android phones. My phone works fine but I am unable to log into Webroot through her phone and the the "the email or password you entered is incorrect". The online interface shows her phone "needing attention" and that the "USB debugging is enabled" where in fact it is not. I am unable to make the program run at all on her phone. Her phone did work just fine when new and she broke that phone and got an exact replacement and ATT moved her SIM card to the new phone. This is approximately when we started having issues with her Webroot software not working. What can I do to fix this? Thanks.
Is my mobile phone protected?
I bought Webroot Secure Complete 6 months ago and loaded it onto my computer, no problems. Now today, 06/16, bought my first ever android phone (Galaxy Ace) and thought that it was sensible to protect that as well. I've followed the Mobile Help instructions for downloading the app from the Google store onto my phone and the three icons have appeared in my app list. However, when I attempt to log in to my Webroot account via my mobile phone, using my username, password and keycode, it states that either the username or password is incorrect. (The email address on my mobile phone is not autofilled with an incorrect address.) This is despite me being able to login to my account on my computer using the same username and password. Also, my mobile phone has not appeared in the list of protected devices on my account. Any ideas why please?
Vista Crashes after SMBR.1 removal.
I've been having virus trouble for a week now. I origonally had Norton running and after my 13 year old son had his friend come over to stay a couple days my computer started acting kinda wierd. I would hear ocasionally music playing in the background or a commercial ad like I was listening to the radio. Then it would stop for a few minutes or cut in and out. I noticed my bandwidth on my DSL modem was being used even when I don't have any programs open. So I started looking for other virus programs to scan my computer to figure this out. I've tried PC Tools Spyware Doctor and found a couple virus's. But the bandwith was still being used without my consent. And ocassionally I would still hear commercial ads in the background. I also tried AVG and Mcaffe without much luck. So I did a search for Top Rated Virus software and came across WEBROOT. I had to install it while in safe mode as I couldn't get anything to install while in normal mode. After downloading the trial version
raw error: malformed licence check
i have installed webroot mobile security and antivirus on my android device but i cannot get started. it asks me to create a webroot account but when i try to sign in it displays an error message"your device currently doesn't have internet connection. raw error: malformed licence check responce received". this doesn't mean anything at all because i have internet connection perfectly well. in order to sign in i had to visit webroot's url. but still when i tried to log in, the same problem occured. please let me know why is it happening? **edit for useful subject -admin
Repeated Threats Detected message
Hi Apologies if this has already been addressed. I did search all of support. I have noticed that recently WebRoot has started to display the same Threats Detected message about the same three items. There is nothing listed in my quarantined items folder. To clear the message I run a deep scan and the scan result shows "3 threats found". WebRoot informs me that they are categorized as W32.Malware.Gen. I wish to keep the files. (Besides, I have researched the three items online and found that they are often reported as false positives). I de-select them all, and confirm that they are all highlighted in the Allow column. The system then does a final scan and everything is fine. Until I get the same Threats detected message about the same three items. Am I missing something? Am I doing something wrong? Do I need to change a setting? Please help because it is beginning to get annoying. Many thanks Andy
Please explain 'protected information' of identity shield > protected appliactions
I could not find anything helpfull on the term 'protected information' in the help file nor on this forum. What kind of information is protected? Or are applications as a whole protected? I have had a lot of trouble using this feature and think I still have. I have moved almost all apllications to 'allow' mode. Understanding what exactly is protected, would help me to understand the usage of this potentially very usefull feature imho.
Can't access password feature in SecureWeb iOS
I downloaded the SecureWeb app from the iTunes store and installed on my iPhone. I have attempted to set up an account for Webroot but I don't have a product code for the SecureWeb app, therefor I cannot register. Without a User Name and Password I can't access the password feature in SecureWeb. What am I missing?
I've just had a somewhat frustrating encounter with Support. First off, the guy didn't know what Process Explorer is. Secondly, he told me it shouldn't be on my Desktop. Thirdly, he said it should already be "in Windows folder where the explorer is running." He then asked me why I "downloaded those exe from different places?" It was the last message that worried me the most: [quote]Since those process explorer program will directly related with the process of the computer, and get information of the computer all the time, Webroot will monitor such applications so it such program can't mess up with the computer processes. This doesn't mean bad at all. Webroot Secure is doing what it suppose to do and nothing to worry about. [/quote] To me, this sounds like someone that doesn't have a very good grasp on the English language, which made me wonder whether Support Tickets are outsourced. Are they? It's frustrating to go back and forth over such a simple thing. To be
New Technical Support account
After submitting a ticket last night, I was given a link to download wsalogs, which I ran. After uploading the necessary files, it opened a Technical Support website (as it informed me it would) but it seems to have created a new account for me. I've also received an email with logon information, with a different password from what I normally use. So, do I now use this new password going forward, or is this a one-off for the wsalogs ticket?
webroot secure will not start on my android phone
webroot secure will not start on my android phone I get the following message: Sorry! The application SecureAnywhere(process com.webroot.security.complete) has stopped unexpectedly. Please try again. I try agin several times and get the same message again Below is history log time now is June 30 2012 at 9:52 central time When spyware was detected I tried to remove threat - shown in () in log below--- it would not uninstall the threat and today after my difinitions had been updated I am unable to get the program to run on my phone NEED HELP 1 hour ago Definitions Updated Definitions updated. New version: 295 1 day ago Scan Detection A scan found the following Spyware: Mobile tracker (com.android.settings.mt) 1 day ago Scan Completed Scan completed. 1 threats found. 198 apps scanned. 831 files scanned. 1 day ago Scan Detection A scan found the following Spyware: Mobile tracker (com.android.settings.mt) 1 day ago Scan Completed Scan completed. 1 threats found. 198 apps scanned. 831
Are two versions of Webroot supposed to be running now?
Just reformatted my computer and when I installed Spysweeper with Antivirus, it told me there was an upgrade available. I upgraded, and now it looks like two separate programs are running: Webroot SecureAnywhere, and Webroot AntiVirus with Spy Sweeper. Is this normal?
WSA blocks Java plugins in Opera 12
Hello, Just updated Opera to the latest build 12.00 and have noticed that WSA blocks Java's plugin (having Java SE 7 update 5). There is no other solution than to move Opera from Protected to Allow. Today, before update to Opera 12.00, no problems experienced, i.e. Opera set to Protected and Java plugins worked correctly. However WSA doesn't block Java in IE9 even if IE is set to Protected. It looks like that this issue is somehow related to today's release of new Opera 12. Thanks & regards, pegas [b]EDIT: have noticed that not only Java plugins are being blocked but also Flash Player plugins. It seems that WSA blocks all plugins across my Opera unless Opera is set Allow.[/b]
WRS Anywhere Complete mobile
Ok, I've followed all the instructions to download both apps to my iOS device, and I can log on successfully. But, when I open the homepage to my account, under "Mobile Devices", it shows "0" devices protected. Do I need to still do something for my mobile devices to show up? Thank you!
Hello, I am new . I have the Anywhere Complete version
I have no problem signing in at my. webroot.... site. My problem is when I go to my bank's sign in page or any page that I sign in at Webroot asks me if I want to manage passwords for the site and of course I click on it. I am asked through a pop-up which has my email address already filled in then I am to put the password in. I do and it comes back as "Invalid Password. I try several times and even though I am already signed in with the same password I am being asked to fill in with it comes back every time as Invalid. Any Ideas folks? Thank You, Perry
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