Product Help & Discussions
Questions About a Webroot Product? Start Here!
i have installed webroot mobile security and antivirus on my android device but i cannot get started. it asks me to create a webroot account but when i try to sign in it displays an error message"your device currently doesn't have internet connection. raw error: malformed licence check responce received". this doesn't mean anything at all because i have internet connection perfectly well. in order to sign in i had to visit webroot's url. but still when i tried to log in, the same problem occured. please let me know why is it happening? **edit for useful subject -admin
Hi Apologies if this has already been addressed. I did search all of support. I have noticed that recently WebRoot has started to display the same Threats Detected message about the same three items. There is nothing listed in my quarantined items folder. To clear the message I run a deep scan and the scan result shows "3 threats found". WebRoot informs me that they are categorized as W32.Malware.Gen. I wish to keep the files. (Besides, I have researched the three items online and found that they are often reported as false positives). I de-select them all, and confirm that they are all highlighted in the Allow column. The system then does a final scan and everything is fine. Until I get the same Threats detected message about the same three items. Am I missing something? Am I doing something wrong? Do I need to change a setting? Please help because it is beginning to get annoying. Many thanks Andy
I could not find anything helpfull on the term 'protected information' in the help file nor on this forum. What kind of information is protected? Or are applications as a whole protected? I have had a lot of trouble using this feature and think I still have. I have moved almost all apllications to 'allow' mode. Understanding what exactly is protected, would help me to understand the usage of this potentially very usefull feature imho.
I downloaded the SecureWeb app from the iTunes store and installed on my iPhone. I have attempted to set up an account for Webroot but I don't have a product code for the SecureWeb app, therefor I cannot register. Without a User Name and Password I can't access the password feature in SecureWeb. What am I missing?
I've just had a somewhat frustrating encounter with Support. First off, the guy didn't know what Process Explorer is. Secondly, he told me it shouldn't be on my Desktop. Thirdly, he said it should already be "in Windows folder where the explorer is running." He then asked me why I "downloaded those exe from different places?" It was the last message that worried me the most: [quote]Since those process explorer program will directly related with the process of the computer, and get information of the computer all the time, Webroot will monitor such applications so it such program can't mess up with the computer processes. This doesn't mean bad at all. Webroot Secure is doing what it suppose to do and nothing to worry about. [/quote] To me, this sounds like someone that doesn't have a very good grasp on the English language, which made me wonder whether Support Tickets are outsourced. Are they? It's frustrating to go back and forth over such a simple thing. To be
After submitting a ticket last night, I was given a link to download wsalogs, which I ran. After uploading the necessary files, it opened a Technical Support website (as it informed me it would) but it seems to have created a new account for me. I've also received an email with logon information, with a different password from what I normally use. So, do I now use this new password going forward, or is this a one-off for the wsalogs ticket?
webroot secure will not start on my android phone I get the following message: Sorry! The application SecureAnywhere(process com.webroot.security.complete) has stopped unexpectedly. Please try again. I try agin several times and get the same message again Below is history log time now is June 30 2012 at 9:52 central time When spyware was detected I tried to remove threat - shown in () in log below--- it would not uninstall the threat and today after my difinitions had been updated I am unable to get the program to run on my phone NEED HELP 1 hour ago Definitions Updated Definitions updated. New version: 295 1 day ago Scan Detection A scan found the following Spyware: Mobile tracker (com.android.settings.mt) 1 day ago Scan Completed Scan completed. 1 threats found. 198 apps scanned. 831 files scanned. 1 day ago Scan Detection A scan found the following Spyware: Mobile tracker (com.android.settings.mt) 1 day ago Scan Completed Scan completed. 1 threats found. 198 apps scanned. 831
Just reformatted my computer and when I installed Spysweeper with Antivirus, it told me there was an upgrade available. I upgraded, and now it looks like two separate programs are running: Webroot SecureAnywhere, and Webroot AntiVirus with Spy Sweeper. Is this normal?
Hello, Just updated Opera to the latest build 12.00 and have noticed that WSA blocks Java's plugin (having Java SE 7 update 5). There is no other solution than to move Opera from Protected to Allow. Today, before update to Opera 12.00, no problems experienced, i.e. Opera set to Protected and Java plugins worked correctly. However WSA doesn't block Java in IE9 even if IE is set to Protected. It looks like that this issue is somehow related to today's release of new Opera 12. Thanks & regards, pegas [b]EDIT: have noticed that not only Java plugins are being blocked but also Flash Player plugins. It seems that WSA blocks all plugins across my Opera unless Opera is set Allow.[/b]
Ok, I've followed all the instructions to download both apps to my iOS device, and I can log on successfully. But, when I open the homepage to my account, under "Mobile Devices", it shows "0" devices protected. Do I need to still do something for my mobile devices to show up? Thank you!
I have no problem signing in at my. webroot.... site. My problem is when I go to my bank's sign in page or any page that I sign in at Webroot asks me if I want to manage passwords for the site and of course I click on it. I am asked through a pop-up which has my email address already filled in then I am to put the password in. I do and it comes back as "Invalid Password. I try several times and even though I am already signed in with the same password I am being asked to fill in with it comes back every time as Invalid. Any Ideas folks? Thank You, Perry
(1) I have an ISP that limits my monthly usage to 7.5 GB. What does WSA AV add to my usage per month, for my 3 PCs? (2) Excluding cloud-based file backup, what can I expect the upgrade versions to require per month? (3) If I upgrade to Complete, will adding my smartphone be like adding a 4th computer? (4) Am I correct in assuming that badwidth required to mainatin my phone apply against the phone's data plan? Thanks, TC
hi iv'e encounterd another problem since getting that threat andriod mobiletraker tryed opening webroot a few moments ago and now it keeps crashing wont let me run the app and the symbol in my over head bar has vanished.??????????????????????????????????????????????? Samsung galaxy S 2 4.0.3 *edit for useful subject line *corrected "weebroot" to "webroot" -admin
Hi ive used webroot for a before on my pc and found it to be a very good program and had no problems and so i thought id try it on my andriod mobile and its been working great then recently i got the premier version and my login home page tells me my device has threats and i tryed a scan on my device and its came back clean ...? please help .
Hi Folks I have two computers protected with WSA Essentials. In the My Account list they are both shown but one computer shows the results of the last scan, the other infers that the computer has never been scanned (which it has). Any ideas? Thanks John *edit for useful subject line - admin
Hi, my name is John Deth. I'm a first time poster here. Anyway, I've been using Webroot SecureAnywhere Mobile for the past seven months and am extremely satisfied with it (it runs faster, more efficiently and gives me fewer headaches than Netqin), but lately I've noticed a popup appearing on my mobile browser called "Mo.gifts.org" that tries to shut off the site I'm on and take me directly to their site. There's no way to even go to a new window, the only ways to escape are to either click OK on the popup or push the Home button, then go to Settings, then force close and clear the Browser. I should point out that I don't even go to any suspicious sites, these popups came up when I was on perfectly safe sites, namely ESPN.com. What I'm wondering is this: Is Webroot aware of this problem and are they planning to take action to stop this potential threat? **edit for useful subject line -admin
This file is safe. This exhibit scanners on VT. I enclose the address of the result of the scan file. Enclosed is your home address applications. The file I sent for analysis through a program of WSA Complete. [url=https://www.virustotal.com/file/99bed9ee2f8f7efb0e255d4795380a19fa728c774ce0e2e8618fac4877fd9379/analysis/]https://www.virustotal.com/file/99bed9ee2f8f7efb0e255d4795380a19fa728c774ce0e2e8618fac4877fd9379/analysis/[/url] *link to third party security program removed **please do not post links to third party programs ***please see [url=https://community.webroot.com/t5/Community-Guidelines-please-read/Webroot-Community-Guidelines/m-p/2#M1]The Community Guidelines[/url] section "Don't be a spammer." -admin
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.