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17369 Topics

T
Fresh Face
ToughDFresh Face
posted in Webroot® Business Endpoint Protection

System Optimizer cleaning results

I would like to be able to see the results of System Optimizer on all the PCs.  It would be nice if there was a report for that but I don't see one.  How do I view how much data System Optimizer cleaned to show my clients how much storage space Webroot is helping them free?

0
T
Fresh Face
5 years ago
R
Ramboosh
posted in Got a Question?

DWP 5.1 - Google very slow...

Hi All, recently we've noticced that some  webpages are timing out or are very slow to respond. Websites incuding google.co.uk, gmail.com, hotmail.com ... Anyone else having this issue?

1
J
6 years ago
J
jmn07
posted in Webroot® Business Endpoint Protection

I am having what I believe to be a false positive on http://www.carterton-u3a.info/ Can you check?

Is there anywhere in particular that I should report false positives?

1
nic
6 years ago
J
Fresh Face
joykatlFresh Face
posted in Webroot® SecureAnywhere™ - Antivirus

Error: Site can't be reached. DNS address can't be found.

I'm getting frequent error messages: This site can't be reached. Server DNS address cant' be found.  (Very common sites like[url=http://www.eventbrite.com/]www.eventbrite.com[/url] or [url=http://www.att.net%20/]www.att.net [/url]   It says "try checking the proxy, firewall and dns configuration" Running windows network diagnostic Retry   Sometimes the second try works, sometimes not..   I tried calling my DSL isp provider. They checked it out. The speed is fine 6.0 but did not have any solution.  I tried powering down the modem and computer and unplugging. but the problem persists.    Any thoughts for non techie?  No hardware was added or removed in t he home. 

0
J
Fresh Face
6 years ago
J
Fresh Face
jamesharperFresh Face
posted in Webroot® SecureAnywhere™ - Antivirus

BSOD on Surface with 1803

Of the 5 Surface 1807's (Surface Pro Advanced with LTE or something like that) we have deployed in the field, the 3 that have been upgraded to Windows 10 1803 are crashing every few days with a BSOD indicating a storage problem or that a critical process crashed. In some cases the device is idle when it crashes, in other cases the users have reported a freeze for a few seconds before the crash. No memory dump file is written (crash never progresses past 0% writing dump file). We are seeing the same thing with the previous model Surface (1796 or something like that)   The affected surfaces are using Samsung NVD SSD's and so are not affected by the (now patched anyway) issue that affected Toshiba and Intel SSD's.   There is nothing to indicate that the crash is related to WebRoot, but it is the only non-MS software we have installed on these devices that runs at a low enough level to cause this sort of crash, and definitely the only thing that inserts itself into the

0
J
Fresh Face
4 years ago
N
nllabona
posted in Webroot® SecureAnywhere™ - Complete

Feature request - PC Security Portal

I'd like to have an option on the "PC Security" portal to list anything on the "about page" on the default page, like a spreadsheet, so that I can see the date that the "last scan" was performed, when the computer was "Last Infected", the "license duration", or the "security setting".  It should be admin selectable, so that only the "about" information that you want is displayed.   I currently manage 10 PCs/clients, and I have to click on each of the 10 to review information on the about page.  It is a waste of time.

0
N
5 years ago
Petrovic
Gold VIP
PetrovicGold VIP
posted in Webroot® SecureAnywhere™ - Antivirus for PC Gamers

AMD Crimson ReLive Edition 17.3.1 (non-WHQL)

[b]AMD Crimson ReLive Edition 17.3.1 (non-WHQL)[/b] [url=https://support.amd.com/en-us/kb-articles/Pages/Radeon-Software-Crimson-ReLive-Edition-17.3.1-Release-Notes.aspx]https://support.amd.com/en-us/kb-articles/Pages/Radeon-Software-Crimson-ReLive-Edition-17.3.1-Release-Notes.aspx[/url]

0
Petrovic
Gold VIP
6 years ago
Dean Pennington
New Member
Dean PenningtonNew Member
posted in Webroot® SecureAnywhere™ - Antivirus

Webroot offered by Carbotite

Was my Carbonite sponsored install extended only to my PC or was it also for my cell phone?

1
khumphrey
Administrator
2 years ago
K
Fresh Face
kbend1Fresh Face
posted in Webroot® SecureAnywhere™ - Antivirus

Password Vault not working???

So, I have been using this thing (Password Vault) for more than a year without any issues, been a customer for more than 5...  Suddenly, last night, I go to log into it and it says it does not recoginize my email address?  I get on the phone with Geek Squad (bought it along with my new laptop from Best Buy) and they jump through some hoops (I don't think the details much matter).  Next it recoginizes my email but then not my password.  Once the online, 2nd tier guy, gets past that it gets better, much better; now I can get in but....  Nothing there!  They tell me at 10:30 pm on a Sunday night I will need to contact WebRoot directly.  I go online and fill out an issue and wait for contact back.  I called them today and basically the same thing, I am "waiting" to get back all my personal and financial log on information for an apparent unknown amount of time?  Cannot help but say that something like this (anything like this) they should at lea

0
K
Fresh Face
4 years ago
J
Community Expert Advisor
jhartnerd123Community Expert Advisor
posted in Webroot® SecureAnywhere™ - Complete

Re: How do I negotiate the faulty Support Ticket system and create a ticket?

Hey [user=54123][/user]   It all depends on if you are a business or home user and if you are using the business version and the Global Site Manager, you should have access to the support ticket system directly within your console where you can submit a ticket.   Below are link to get you to the Home Support options:   [url=https://www.webroot.com/us/en/support/home-contact]https://www.webroot.com/us/en/support/home-contact[/url]   If you are business:   [b]Endpoint & Mobile Protection support[/b] Mon - Fri 7:00 AM to 8:00 PM (MST) [url=mailto:esupport@webroot.com]esupport@webroot.com[/url] Tel: [url=tel:+18008708102](800) 870-8102[/url]   option 2 I believe is tech support.   Hope this helps.   Cheers John    

0
J
Community Expert Advisor
6 years ago
ams963
Bronze VIP
ams963Bronze VIP
posted in Webroot® SecureAnywhere™ - Antivirus for PC Gamers

Project Spark launches for Windows, Xbox One

By [b]Chuong H Nguyen[/b]   [img]http://www.wpcentral.com/sites/wpcentral.com/files/styles/large/public/field/image/2014/07/Project_Spark_Beta.jpg?itok=E9Nc6YZ2[/img]     Microsoft has announced that [url=http://www.wpcentral.com/tag/project-spark]Project Spark[/url] is now available online and at retail stores for PC and Xbox One. Project Spark is an immersive experience where users not only get to play games, but can create content and games. Users can share their creations as well with other users, allowing for multi-player gaming and game creation.   Project Spark is free to play and is available as a download in the Windows Store or on the Xbox Store.   Add-on content can be unlocked by using in-game credits earned during play, or by purchasing tokens to buy add-ons immediately. Fans will see a host of new content available on launch day including sci-fi skin, adventure mode, champion features, creation enhancements, and multiplayer mode to inspire all new

0
ams963
Bronze VIP
8 years ago
MikeR
MikeRRetired Webrooter
posted in Webroot® SecureAnywhere™ - Antivirus for PC Gamers

Star Citizen Earns a Spot in the Guinness Book of World Records

[b]Star Citizen has earned over 55 million through its Crowdfunding efforts![/b]   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/16369i564A19ED14A217C1.jpg[/img]

0
MikeR
8 years ago
R
Popular Voice
RockyPopular Voice
posted in Webroot® Business Endpoint Protection

Console security risk ?

I am impressed by Webroot Secure Anywhere but am a little concerned about the agent commands area in the console. In particular the "download and run a file" option.   I appreciate that the the console is protected by a password and security code but this is not really full two factor authentication - in that a key logger could theoretically pickup entires as they are made and guess / brute force the security code.   In the absence of a full two factor authentication ( a la e.g. Google 2FA) it is at least theoretically possible for my credentials to be compromised . In that event a malicious impostor who succeeded in getting into my console would de facto have access to all the computers on that keycode via the agent commands facility ?   Should the more powerful agent commands not be removed from the console in the interest of greater security?   Rocky    

1
nic
9 years ago
JimM
JimMRetired Webrooter
published in Webroot® SecureAnywhere™ - Complete

How do I add sync folders?Knowledge Base

[h2]Question[/h2]How do I add sync folders in Webroot SecureAnywhere Complete? [h2]Answer[/h2]Webroot configures one synchronization folder called the Anywhere folder already when it is installed. However, you can designate more folders for synchronization if you like. [b]To add sync folders:[/b]   [list=1] [*]Open SecureAnywhere (see [url=https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#GettingStarted/UsingTheSecureAnywhereInterface.htm%3FTocPath%3DGetting%2520Started%7C_____4]Using the SecureAnywhere interface[/url]).   [*]Click the gear icon next to [b]Backup & Sync[/b], and click the [b]Folders [/b]tab. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6465iC0597155B7CC6D7F.png[/img]   [*]Browse to and select the folder you want to add and click [b]OK[/b].   [*]Select the Sync radio button to indicate you want this folder to be synchronized.   [*]Optionally, give the folder a new name that will be used

120
JimM
8 years ago
nic
nicRetired Webrooter
posted in Webroot® Business Endpoint Protection

Yahoo password breach - good opportunity to educate your users

  [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/8075iE7A097B7487C53ED.jpg[/img] Our own [user=122][/user]  is quoted [url=http://www.computerweekly.com/news/2240213571/Hackers-access-Yahoo-Mail-with-stolen-passwords]here[/url] about being responsible for your security:     “In addition to multiple passwords, end users should also change their passwords on a regular basis and make sure to take advantage of any additional layers of security available such as biometrics, PIN and so on to ensure their data is safe in spite of any attempted hacks.”   Since many people use the same password everywhere, your users could have a home Yahoo account with the same password as their work accounts.  Good time to remind everyone to change their passwords or update your security policy to require regular changes.

1
C
Popular Voice
9 years ago
P
New Voice
pherschelNew Voice
posted in Webroot® Business Endpoint Protection

New endpoint not in console

I installed a new end-point and it does not appear.  Endpoint has internet access. I did a refresh configuration on the end-point.   Is just a matter of waiting?

1
nic
8 years ago
M
mindragon
posted in Webroot® Business Endpoint Protection

Why does Webroot block the subpage?

This site is clean. Why does this come up?   [url=http://i.imgur.com/gn9Yj8M.png]http://i.imgur.com/gn9Yj8M.png[/url]  

1
nic
8 years ago
C
ChrisPix
posted in Webroot® Business Endpoint Protection

space on C drive

I have a small photography business.  I am running out of space on my C drive. I am not sure what I can move to external hard drive. I have hiberfiles.sys that is taking up 6617088 of the space. Can I move that without harming my system? Also swapfile.sys and pagefile.sys  

1
nic
8 years ago
J
jbl
posted in Webroot® Business Endpoint Protection

how to setup a scheduled policy for Webroot to scan all local drives

Now, I am accessing Cloud console.  I want to setup a scheduled policy to scan all local drives.  Please advise how to do in the cloud console.

1
nic
7 years ago
A
apowell
posted in Webroot® Business Endpoint Protection

install client on XenDesktop 7.5 base image

We are preparing a new base image to be used with XenDesktop 7.5 personal vDisks.  Should the webroot client be installed on the base image, or within the user's personal vdisk via GPO?   If installed on the base image, would the -clone or -uniqueid switch be used?

1
nic
8 years ago
M
mohamedazmi
posted in Webroot® Business Endpoint Protection

virus/bot infected computer

Can webroot detect????

1
nic
8 years ago
S
SSmith
posted in Webroot® Business Endpoint Protection

Duplicate clients in console after group policy deployment

I recently pushed out Webroot using a group policy. I noticed that some computers are showing up twice in the console as protected machines. The duplicates are virtual XenCenter machines with static IP addresses. Does moving or rebooting these computers cause group policy to push out Webroot each time? How do I eliminate the duplicate computers from the console and prevent group policy from sending out the msi to machines that are already protected?

1
nic
8 years ago
F
Fresh Face
fritzdekattFresh Face
posted in Webroot® Business Endpoint Protection

how do i get a keycode out of one console and into another?

i added three webroot keycodes for 3 different customers in the webroot web account manager. I mistakenly put two codes into one customer's console. How do I get it out and create another console for the removed keycode? Thank you.

1
nic
7 years ago
J
Popular Voice
JHLittleDogTechPopular Voice
asked in Webroot® Business Endpoint Protection

Cryptolocker Request

I called a little while ago asking for the possiblity to get an emailed .exe of the cryptolocker virus as i am wanting to test webroot out with the journaling system for the buisness i work for caled Little Dog Tech in Iowa. I know this isn't really something to post on the community fourm but i would like to know why i can't test it out, is there anyway to get a video of webroot against cryptolocker then but to where it actually gets into the system? because we want to make sure it works before we supply, I currently use it and love it, but the owner would like to make sure it works well against cryptolocker. Please help me towards getting a video of it happening and webroot getting rid of encryption from the journaling system or but sending us a link to a one time use email. 

1
RetiredTripleHelix
Gold VIP
9 years ago
nic
nicRetired Webrooter
posted in Webroot® Business Endpoint Protection

Happy Sysadmin Day everyone!

Happy [url=http://www.sysadminday.com/]Sysadmin Day[/url] to all the sysadmins out there!  For those of you who aren't sysadmins, who forgot to get a cake or a card, you can [url=http://www.spiceworks.com/itcards/]send an e-card[/url] to your sysadmin here.

1
ajstringham
Popular Voice
8 years ago

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