Product Help & Discussions
Questions About a Webroot Product? Start Here!
Phokus from team eos development here. Please do something about the data contained in the logs and perhaps consider truncating some of the data placed into those logs (logcat). Viewing logs is amassive security problem in android right now and there are pwd hashes in said logs.
Malware SubmissionsKnowledge Base
[h2]Question[/h2]I want to submit malware samples to Webroot. How do I do that? [h2]Answer[/h2]If you have Webroot SecureAnywhere installed on your computer, it's already automatically communicating with Webroot every time it runs a scan. So if your concern is regarding a file already being scanned, there is no need to send that file to us separately. One of the great things about cloud-based protection is that if we find a threat on your computer and that threat exists on other people's computers on which Webroot SecureAnywhere is installed as well, we pick it up there too. The same goes for good files. If we are able to determine that a particular file is safe, we will flag it as safe globally. There are automated components in the software that ensure this cloud-based process happens efficiently in the background. [b]However, if you want to send us a file anyway, there are two ways to go about this.[/b] 1. You can open Webroot SecureAnywher
I've logged in before and in fact have it set up on another phone, but when I try to log in to my new galaxy nexus with the correct email, password, and keycode its giving me an error saying "Login failed. The email or password you entered is incorrect." I have a rooted device and when I restore the app from my old device it's logged in and everything in the app is working, except the mywebrootanywhere.com site doesn't show my current device. So I uninstalled it and am trying to install it and login, when it's giving me this error. Any help would be greatly appreciated.
I just purchased a key for 3 computers. I have multiple operating systems installed on my computer and 2 other separate computers in my house. Am I able to use the license key on multiple operating systems on one computer as well as 2 other separate computers? In other words: are separate operating systems considered separate 'computers' to Webroot?
I need Help! i have active attakers on my phone and pc they spread through wifi. I can't do a scan on my phone without it stoping halfway through and then jumping to compleat. they have placed programs on my phone that kill any app they don't like when I try to run it. My phone is an androin captivate rooted I switched from my infuse when I thougth thought root might help. It did for a while then they started playing hardball, I can't turn up my ringtone volume so i miss call's, T they would not let me type in my compleat email address on the phone so I could not log into these forums. please HELP
I use RoboForm Pro for my passwords. (RoboForm Version 7.7.6). I have noticed that WSAE always sets RoboForm on the "Monitor" setting in Active Processes. Is it safe to have RoboForm on the "Allow" setting or is there a reason WSAE keeps it at "Monitor" setting?
Hi I am having awful trouble getting this site to work. I have a 5 license web root complete and have it activated on 1 PC and 4 laptops. The initial setup took ages as it didnt recognise the codes then issued about 3 new ones but eventually got it all setup on them. However if I go to the website there is nothing there I checked under manage keycodes and it had one of the old trial codes - weird - so I added the code from my PC to it. It now says its active for 307 days but when I go to PC security there is no PCs listed at all, if I add a PC it then asks me to buy a new code..... The webrrot software appears to be running fine on all devices and says its active on them all so why do none of them show under my account? Or am I just being dim :)
A friend's daughter had a nasty set of trojans etc. She had norton installed and tried McAfee and lord knows what else. They didn't help. I uninstalled them. Webroot complete seems to have cleaned all that up. But, windows security center can't be started in the action center. And going into services, I can't find it in the list to start it from there. So... is there a way to get it back in the services list? At this point, since so many things are trashed, I'm inclined to have her reinstall win7 and start over. But she doesn't want to start over again.
I just upgraded from WSAE 3 seat to WSAC 3. I followed the instructions for downloading and installing the app. I previously had Webroot Anti-virus on my phone which it uninstalled during the process. My problem is after accepting the terms it requires me to login. I enter my email, password and keycode. When I click login to account I get the following error message "Account creation failed. The license check server returned an invalid response. Raw Error: License check failed due to invalid keycode. Response code:1 nothing I do and neither keycodes will work. What do I do now.
Cnet is safe and just downloaded the program. Downloader contains only the elements of the installation of additional Toolbar - Babylon, which need not be installed because there is such an option and can be omitted. I wanted to report this fact into account and added it to the base program. Thank you. [url=http://download.cnet.com/Kingsoft-PC-Doctor/3000-18512_4-75543680.html?part=dl-&subj=dl&tag=button]http://download.cnet.com/Kingsoft-PC-Doctor/3000-18512_4-75543680.html?part=dl-&subj=dl&tag=button[/url]
Missing Identity Shield PadlockKnowledge Base
[h2]Question[/h2]I have Webroot SecureAnywhere Essentials or Complete. I normally have a padlock icon on my Webroot system tray icon if I am browsing the internet, but sometimes it isn't there when I'm browsing HTTPS sites. Am I still protected? [h2]Answer[/h2]This is usually a cosmetic issue. Typically the shield itself is actually working fine but the icon is not showing up properly in the system tray. If you would like to test the Identity shield, the testing program available at the following website can test whether or not the shield is working: [url=http://www.zemana.com/anti-keylogger.aspx]http://www.zemana.com/anti-keylogger.aspx[/url] As long as it's working, you will see that on HTTPS sites your keystrokes are not logged and screen grabs do not show anything. In the event it turns out to be more than a cosmetic issue in your case, you should open a support ticket [url=https://detail.webrootanywhere.com/servicewelcome.asp]here.[/url]
Hi all, Loving WSA Complete, extremely good product and I look forward to follow it's progress :D I use the backup feature, but I wish to only backup files between midnight and 8am - when my ISP allows unlimited traffic. I cannot find an option for this, is it possible? Many thanks in advance Matt
Today, after scanning the entire system, a colleague from another forum that it has received messages to system files that are clean are the Trojans! Scanning took place on the Windows 7[b] 64[/b] [b]bit[/b]. There are obvious serious mistakes of the program. There should be a space. Please look into it. Provides a link to a screen grab from the scan. [url=http://forum.safegroup.pl/webroot-secureanywhere-2012-t4842-40.html#p152438]http://forum.safegroup.pl/webroot-secureanywhere-2012-t4842-40.html#p152438[/url]
Hi! My name is Bartek and I come from Poland. I'm interested in security of computeres with windows. I am a member of the Board safegroup.pl. Fullness there as Malware Hunter. First of all, I have a question. Is there a section in which I can sumbit malware? I mean something like this: [url=http://support.emsisoft.com/forum/57-malware-submissions/]http://support.emsisoft.com/forum/57-malware-submissions/[/url]
i have contacted support today about this just wondering if others have the same error the message i sent was blue screen on startup & a system restore error in event viewer ok i have been having a problem on 2 pc's with system restore errors in my event viewer so i restored 1 of my pc yesterday and i still get the error event id:1 source:sr The System Restore filter encountered the unexpected error '0xC0000369' while processing the file 'ntuser.ini' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume. i have a three pc license of Webroot Secureanyware Essentals 1 on my laptop of win7 and 1 on my main pc winxp sp3 MCE and now on my other pc with winxp sp3 MCE also restored a few weeks ago and i put Webroot Secureanyware Essentals V188.8.131.52 today and got a bluescreen and also the same system restore error in my event viewer (i wish i had not restored my main pc now becouse i lost some software i cant get back ) so now on 2 pc's i get the same error it mu
Here is the link to the test, Webroot can not cope too well, you may need to draw any conclusions from this? But the fact is that it shows the program settings. [url=http://malwareresearchgroup.com/2011/12/12/latest-version-of-webroot-secure-anywhere-bypassed-by-mrg-effitas-fm-simulator/]http://malwareresearchgroup.com/2011/12/12/latest-version-of-webroot-secure-anywhere-bypassed-by-mrg-effitas-fm-simulator/[/url]
Welcome. 4 months have in your laptop Webroot Complete. Generally, every day or every few days I send through a program to analyze a lot of suspicious virus-infected files. The fact - are quickly addressed and dealt with by the program. My question is to you - otherwise how can you transfer files to analyze in more - but after five, because it is a tedious one. Another question is if I can get the answer - what engines have Webroot? I know that uses the Prevx because it was purchased, but do something else?
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.