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I've just had a somewhat frustrating encounter with Support. First off, the guy didn't know what Process Explorer is. Secondly, he told me it shouldn't be on my Desktop. Thirdly, he said it should already be "in Windows folder where the explorer is running." He then asked me why I "downloaded those exe from different places?" It was the last message that worried me the most: [quote]Since those process explorer program will directly related with the process of the computer, and get information of the computer all the time, Webroot will monitor such applications so it such program can't mess up with the computer processes. This doesn't mean bad at all. Webroot Secure is doing what it suppose to do and nothing to worry about. [/quote] To me, this sounds like someone that doesn't have a very good grasp on the English language, which made me wonder whether Support Tickets are outsourced. Are they? It's frustrating to go back and forth over such a simple thing. To be
New Technical Support account
After submitting a ticket last night, I was given a link to download wsalogs, which I ran. After uploading the necessary files, it opened a Technical Support website (as it informed me it would) but it seems to have created a new account for me. I've also received an email with logon information, with a different password from what I normally use. So, do I now use this new password going forward, or is this a one-off for the wsalogs ticket?
webroot secure will not start on my android phone
webroot secure will not start on my android phone I get the following message: Sorry! The application SecureAnywhere(process com.webroot.security.complete) has stopped unexpectedly. Please try again. I try agin several times and get the same message again Below is history log time now is June 30 2012 at 9:52 central time When spyware was detected I tried to remove threat - shown in () in log below--- it would not uninstall the threat and today after my difinitions had been updated I am unable to get the program to run on my phone NEED HELP 1 hour ago Definitions Updated Definitions updated. New version: 295 1 day ago Scan Detection A scan found the following Spyware: Mobile tracker (com.android.settings.mt) 1 day ago Scan Completed Scan completed. 1 threats found. 198 apps scanned. 831 files scanned. 1 day ago Scan Detection A scan found the following Spyware: Mobile tracker (com.android.settings.mt) 1 day ago Scan Completed Scan completed. 1 threats found. 198 apps scanned. 831
Are two versions of Webroot supposed to be running now?
Just reformatted my computer and when I installed Spysweeper with Antivirus, it told me there was an upgrade available. I upgraded, and now it looks like two separate programs are running: Webroot SecureAnywhere, and Webroot AntiVirus with Spy Sweeper. Is this normal?
WSA blocks Java plugins in Opera 12
Hello, Just updated Opera to the latest build 12.00 and have noticed that WSA blocks Java's plugin (having Java SE 7 update 5). There is no other solution than to move Opera from Protected to Allow. Today, before update to Opera 12.00, no problems experienced, i.e. Opera set to Protected and Java plugins worked correctly. However WSA doesn't block Java in IE9 even if IE is set to Protected. It looks like that this issue is somehow related to today's release of new Opera 12. Thanks & regards, pegas [b]EDIT: have noticed that not only Java plugins are being blocked but also Flash Player plugins. It seems that WSA blocks all plugins across my Opera unless Opera is set Allow.[/b]
WRS Anywhere Complete mobile
Ok, I've followed all the instructions to download both apps to my iOS device, and I can log on successfully. But, when I open the homepage to my account, under "Mobile Devices", it shows "0" devices protected. Do I need to still do something for my mobile devices to show up? Thank you!
Hello, I am new . I have the Anywhere Complete version
I have no problem signing in at my. webroot.... site. My problem is when I go to my bank's sign in page or any page that I sign in at Webroot asks me if I want to manage passwords for the site and of course I click on it. I am asked through a pop-up which has my email address already filled in then I am to put the password in. I do and it comes back as "Invalid Password. I try several times and even though I am already signed in with the same password I am being asked to fill in with it comes back every time as Invalid. Any Ideas folks? Thank You, Perry
bandwidth usage for antivirus, vs, upgrade versions (excluding file backup)
(1) I have an ISP that limits my monthly usage to 7.5 GB. What does WSA AV add to my usage per month, for my 3 PCs? (2) Excluding cloud-based file backup, what can I expect the upgrade versions to require per month? (3) If I upgrade to Complete, will adding my smartphone be like adding a 4th computer? (4) Am I correct in assuming that badwidth required to mainatin my phone apply against the phone's data plan? Thanks, TC
webroot keeps crashing and wont respond
hi iv'e encounterd another problem since getting that threat andriod mobiletraker tryed opening webroot a few moments ago and now it keeps crashing wont let me run the app and the symbol in my over head bar has vanished.??????????????????????????????????????????????? Samsung galaxy S 2 4.0.3 *edit for useful subject line *corrected "weebroot" to "webroot" -admin
webroot web site says my phones has a threat.
Hi ive used webroot for a before on my pc and found it to be a very good program and had no problems and so i thought id try it on my andriod mobile and its been working great then recently i got the premier version and my login home page tells me my device has threats and i tryed a scan on my device and its came back clean ...? please help .
Reactivate a Computer
Hi Folks I have two computers protected with WSA Essentials. In the My Account list they are both shown but one computer shows the results of the last scan, the other infers that the computer has never been scanned (which it has). Any ideas? Thanks John *edit for useful subject line - admin
Hi, my name is John Deth. I'm a first time poster here. Anyway, I've been using Webroot SecureAnywhere Mobile for the past seven months and am extremely satisfied with it (it runs faster, more efficiently and gives me fewer headaches than Netqin), but lately I've noticed a popup appearing on my mobile browser called "Mo.gifts.org" that tries to shut off the site I'm on and take me directly to their site. There's no way to even go to a new window, the only ways to escape are to either click OK on the popup or push the Home button, then go to Settings, then force close and clear the Browser. I should point out that I don't even go to any suspicious sites, these popups came up when I was on perfectly safe sites, namely ESPN.com. What I'm wondering is this: Is Webroot aware of this problem and are they planning to take action to stop this potential threat? **edit for useful subject line -admin
False Positive - System Security Guard
This file is safe. This exhibit scanners on VT. I enclose the address of the result of the scan file. Enclosed is your home address applications. The file I sent for analysis through a program of WSA Complete. [url=https://www.virustotal.com/file/99bed9ee2f8f7efb0e255d4795380a19fa728c774ce0e2e8618fac4877fd9379/analysis/]https://www.virustotal.com/file/99bed9ee2f8f7efb0e255d4795380a19fa728c774ce0e2e8618fac4877fd9379/analysis/[/url] *link to third party security program removed **please do not post links to third party programs ***please see [url=https://community.webroot.com/t5/Community-Guidelines-please-read/Webroot-Community-Guidelines/m-p/2#M1]The Community Guidelines[/url] section "Don't be a spammer." -admin
Unusual False Positive
I'm currently running trial version 18.104.22.168 and today had my download of OpenOffice 3.4 stopped (via Firefox download). It's something I've been having troubles with these last few days where downloads or page loading in Firefox is being reset, initially I pinned the blame on my generic router but I can see now in the threat log it was Webroot that caused this latest occurrence. Unfortunately repeated attempts to reproduce the issue are seeing the download continue just fine. My Threat Log reads : Automated Cleanup Engine Starting Cleanup at 22/06/2012 - 01:52:24 GMT Starting Routine> Removing c:users usticdogdownloadsapache_openoffice_incubating_3.4.0_win_x86_install_en-us.exe.part...#(PX5: 7BDC821BB0ADC4FAA05304EF10ECCF006E61FEC1 - MD5: 451CF77F5FAAE701D0D70B4BE172B75D)... Deleting File> c:users usticdogdownloadsapache_openoffice_incubating_3.4.0_win_x86_install_en-us.exe.part Closing Handle> 3656 - PID: 988 - C:Users usticdogDownloadsApache_OpenOffice_incubating
get-answers-fast virus or rootkit
I have tried everything I can think of to get rid of this annoying virus or whatever it's referred to as, but scanning my system does no good. HELP!!!! I'm desperate. It hijacks my browser whenever it feels like it, but not everytime and it isn't contained to just IE or Chrome, it's whatever browser I use. Then it has these annoying pop up windows on every single page. I'm in school online and I'm about ready to throw my laptop in the pool. Short of reformatting my hard drive which I DO NOT want to do I'm not sure of the next step. Any suggestions!!!! Thanks in advance!!!!
unable to log in to webroot complete android app on Droid X
Using a Droid X on Android 2.3.3, running no other AVs I'm getting the error that "Login failed. the email or password is incorrect" I have the right email address in (not the default[b]@gmail[/b]) and i've typed the password with the swype keyboard, the default keyboard, and copy/paste from a notepad app. I have submitted a ticket for this, but I thought I'd check with the forums to see if there was a quicker way to get this up and running. Thanks
No 'Pause' button on WRSA
Hello: There is no 'Pause' button on a manually-started scan, only 'Cancel'. Is that right? How does a user pause a currently-executing scan? WRSA.exe is using 99% CPU.. Attempts to lower task prioritiy from 'Normal' with Task Manager are blocked, "Access is denied'. I was 25 hours into this scan, and was not happy to have to cancel it to recover use of my workstation. -- Roy Zider Windows SP SP3 Latest version of WRSA (but no 'Help | About' tab to identify version)
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