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MHWRRKK

asked in Got a Question?

Cannot open ticket

I've been a customer for years and I am guessing hopping between email addresses to skirt the absurd auto-renew process has finally caught up to me. I am trying to install SecureAnywhere on my new install. I have a 5-license purchase. When I attempt to activate with my code, I get the message "Enter a valid keycode. If you continue to receive this message, contact SecureAnywhere support'. I am directly copying the code from the keycodes webpage. I imagine that the issue is that I reached my max installs, in which case I will need to release the license from another device. This is the issue: [b]When I go to open a support ticket and enter my email, the password prompt tells me I have an invalid password. I know the password is correct because I am able to log into the SecureAnywhere console.[/b] I believe the issue is that the passwords are jumbled. Can someone assist me? It is frustrating that you can't open a ticket or phone support without a login/password.

4 years ago

DarrenmvNew Member

posted in Webroot® Business Endpoint Protection

Tom ClarkNew Member

posted in Webroot® SecureAnywhere™ - Antivirus

Web Threat Shield Chrome Extension errors when emulating iOS devices

Repro for this error is very simple: open Chrome with Web Threat Shield extension installed, F12 to open dev tools, CTRL+SHIFT+M for emulator, choose any iOS device, reload page, extension file content_scripts/main.js:17 throws ‘Uncaught ReferenceError: browser is not defined’.A minor annoyance, but one I’d be very grateful for a fix for. Sorry if this is in the wrong sub-forum, I wasn’t sure which was most appropriate.

30 days ago

RROKayONew Voice

asked in Got a Question?

2 questions 1. google pay ???WTF 2. cannot go to support from webroot app on computer

I bought something online, the Company I bought from did not have my new updated payment card info. So I entered new payment card info on the companies website. No CCV number asked for (good ?right?) Well so then I was able to complete order. So anyway I get an email from Google pay saying I updated payment info in Google pay. But I did not go to Google pay and do that. Then I go to Google pay and Google pays says Payment card info not complete enter CCV number .I was Using and use Chrome as my browser. Anyway this upsets me to think that chrome or google is able to do that any thoughts. Also I cannot get to support through the Webroot app on my Computer but instead through the internet thanks

3 years ago

MikeRRetired Webrooter

posted in Webroot® Business Endpoint Protection

Business Release Notes - Version 8.0.2.127

[h3]AGENT CHANGES IN BUILD 8.0.2.127 -  March 27th 2013 [/h3][img]http://sw.nohold.net/Webroot/Images/wsab_endpoint_logo.png[/img] Improved[list] [*]Agent shutdown speed [*]Behavior logging in WIndows Event Logs [*]Identity Shield functionality on Windows Server 2008 [*]Kernel keylogger protection [*]Migration process for Prevx users to SecureAnywhere  [/list] Added[list] [*]A registry value of type DWORD named NoStatistics under HKCUSoftwareWRData which, when set to 1, disables the behavior statistics on the status screen  [/list] Fixed[list] [*]An issue with changed settings and local database data on shutdown [*]Compatiblity with Jeeves GARP software [*]Identifying cloud managed configuration settings  [/list] Other [list] [*]Minor UI changes[/list] All Contents Copyright © 2013

10 years ago

brucearnold

posted in Webroot® SecureAnywhere™ - Complete

how do I pause web root so that I can load a new software program?

how do I pause web root. I keep getting message that I'm not connected to internet.

7 years ago

juerji

posted in Webroot® Business Endpoint Protection

terminalserver 2008 r2 - thread found and announced to every user logged on

hi guys,   i have a terminalserver 2008 r2 with secure anywhere. today a thread was found in one user session.   on all other sessions a window popped up stating to remove or to wait to remove the thread.   how can i configure that not all logged on users get this message?   the system stopped respondig and a restart of the server was neccessary...   what need to be configured differently ?   thanx in advance...   juergen

8 years ago

MikeRRetired Webrooter

posted in Webroot® SecureAnywhere™ - Antivirus for PC Gamers

Call of Duty Advanced Warfare pre-order gives perks for Ghosts & Black Ops II

[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/10362iDC9E3D50A5B439E9.png[/img]   [b]Pre-order for your personalization package on Ghosts and Black Ops II. [/b] [b] [/b] [i][b]"It will include new weapon camo, reticule, playercard, patch, and background. The pack will only work for the PlayStation and Xbox versions of the two games, which means PC and Wii U owners are out of luck"[/b][/i]    

8 years ago

EileenDoster

posted in Webroot® Business Endpoint Protection

Can I scan an external hard drive? How would I set that up?

I need to scan my external hard drive but I don't know how.  Can you please let me know?  Thanks.

8 years ago

PetrovicGold VIP

posted in Webroot® SecureAnywhere™ - Antivirus for PC Gamers

nVIDIA GeForce Game Ready Driver 353.38 Hotfix

[b]nVIDIA GeForce Game Ready Driver 353.38 Hotfix [i]TnVIDIA GeForce Game Ready Driver 353.38 Hotfix addresses the following issues:[/i][/b] * Chrome Crashes/Freezes/TDRs * Delays when starting or switching apps & games with GSYNC enabled [url=http://international.download.nvidia.com/Windows/353.38/353.38-desktop-win10-32bit-international.hf.exe][b]Download nVIDIA GeForce Game Ready Driver 353.38 Desktop for Windows 10 32-bit[/b][/url] [url=http://international.download.nvidia.com/Windows/353.38/353.38-desktop-win10-64bit-international.hf.exe][b]Download nVIDIA GeForce Game Ready Driver 353.38 Desktop for Windows 10 64-bit[/b][/url] [url=http://international.download.nvidia.com/Windows/353.38/353.38-notebook-win10-32bit-international.hf.exe][b]Download nVIDIA GeForce Game Ready Driver 353.38 Notebook for Windows 10 32-bit[/b][/url] [url=http://international.download.nvidia.com/Windows/353.38/353.38-desktop-win10-64bit-international.hf.exe][b]Download nVIDIA GeForce Game Ready Drive

7 years ago

CurseyTechNew Voice

asked in Webroot® Business Endpoint Protection

Visitor connections

Hi,   I'm new to Webroot; 3 days in to a 30-day, 40-seat trial of Endpoint Protection, and pretty happy/impressed so far. However, my boss has asked a few questions I have not been able to find the answers to.   If a guest or visitor wants to use our wireless LAN to connect to the web, does Webroot automatically install the minute our server accepts the connection? I'm using the MSI installer with a Group Policy for fixed machines, which is working well, and if a Windows laptop with a wireless connection starts from cold, I'm reasonably sure it would be installed ok. What worries me is if a visitor brings an infected laptop from outside in hibernation mode, then wakes it, will we be vulnerable? When will the server become aware of the need to install from the GPO? And how does the GPO enforce installation if it's an Apple laptop? I know there's an installation file, but can that be forced onto Apple clients from a Windows server in a similar way?   Even if the answer is

7 years ago

jkobylak

posted in Webroot® Business Endpoint Protection

Machines running different update versions of AV

We have the WebRoot AV deployed on all our machines at work but the console shows several different versions running throughout the network. What can I do to ensure they all stay up to date with the most recent version. Thanks!

9 years ago

SSmith

posted in Webroot® Business Endpoint Protection

Webroot causing a computer to re-register with a financial website?

A few weeks ago Webroot was installed on a computer. The user logs on to a financial website that registers her computer. She has been required to request a code from the website to register her computer each time she goes to the site. This began about the same time as the Webroot installlation. Has anyone had this problem before? Could Webroot be interferring? What might be the solution? Thanks in advance.

8 years ago

Jasper_The_RasperModerator

posted in Webroot® SecureAnywhere™ - Antivirus for PC Gamers

Valve begins offering refunds for all Steam games

[h2]Users have 14 days and two hours of active playtime to request money back.[/h2]by [url=http://arstechnica.co.uk/author/kyle-orland/]Kyle Orland[/url] (US) - Jun 2, 2015   [img]http://cdn.arstechnica.net/wp-content/uploads/sites/3/2014/04/steam-stats.jpg[/img]   For more than a decade, Valve has only offered refunds [url=http://arstechnica.com/gaming/2012/12/the-war-zs-steam-debacle-highlights-need-for-better-player-communication/]in[/url] [url=http://arstechnica.com/gaming/2008/12/gta-iv-pc-a-buggy-mess-steam-customers-ask-for-refunds/]extreme[/url] [url=http://www.polygon.com/2013/4/16/4231064/valve-refunds-baptism-bioshock-infinite]circumstances[/url] for downloadable games purchased on Steam. That ends today, as Valve has announced [url=http://store.steampowered.com/steam_refunds]a new refund policy[/url] that applies to every game on the service.   "Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played th

7 years ago

BAcustomersuccess

posted in Webroot® Business Endpoint Protection

One of the components of our remote support solution is being blocked by System Analyzer

We develop a remote support solution for IT support companies, and one of them is using Webroot System Analyzer on their customer's PCs while connecting remotely through our software.   When they perform a quick scan nothing bad happens but as soon as they perform a deep scan with your software they lose the remote connection and can't connect back in.   You can obtain a sample of the executable being used on the customers' PCs by clicking on the following link:   [url=http://go.pc112.cc/pqnaf]http://go.pc112.cc/pqnaf[/url]   Our customer is quite upset because he thinks we're in the wrong here. Please help by scanning and whitelisting our software.   Thank you!   Paulo Silva Customer Sucess Director BeAnywhere SA

7 years ago

chucco760

posted in Webroot Mobile Security for Android

Login Issues

I have Web root on multiple devices. My phone was the first device and I registered under a password I no longer remember. I have forgotten the password and cannot reset because I no longer have the email I registered this phone with. What can I do.

8 years ago

7395Fresh Face

posted in Webroot® SecureAnywhere™ - Complete

I renewed through the Geek squad several weeks ago and paid with my AMEX card and they show expired?

(empty)

8 years ago

Jasper_The_RasperModerator

posted in Webroot® SecureAnywhere™ - Antivirus for PC Gamers

Cisco's Newest App Is A Tower Defense Game With Virtual Malware

[H3][url=http://www.androidpolice.com/2014/09/12/lolwut-ciscos-newest-app-is-a-tower-defense-game-with-virtual-malware-that-can-only-be-stopped-with-cisco-security-technology/]Cisco's Newest App Is A Tower Defense Game With Virtual Malware That Can Only Be Stopped With Cisco Security Technology[/url][/H3]  Posted by [url=http://www.androidpolice.com/author/ryan-whitwam/]Ryan Whitwam[/url] in [url=http://www.androidpolice.com/topics/applications-games/games/]Games[/url], [url=http://www.androidpolice.com/topics/news/]News[/url]   [img]http://cdn.androidpolice.com/wp-content/uploads/2014/09/nexus2cee_22_thumb7.png[/img]   Cisco is one of the premiere makers of networking systems in the world, but the company's newest offering in the Play Store has nothing to do with that. Well, it has very little to do with that. It's a tower defense game called Net Invaders. See, there are nasty viruses, trojans, and worms attacking your systems, and only Cisco security technology can sto

8 years ago

willow

posted in Webroot® SecureAnywhere™ - Antivirus

I PAID MY RENEWAL YESTERDAY AND IT STILL SHOWS EXPIRED.

(empty)

8 years ago

deepeejay

posted in Webroot® SecureAnywhere™ - Antivirus

Malware false positives generated by Malwarebytes - 8.34.112.228 - outgoing Can I unblock it?

1) "Select Location" not functioning!!!!   2) I use Malwarebytes in addition to WebRoot. It keeps reporting that it has blocked an outgoing message yet other programs (WebRoot, Avira, Comodo and Super anti spyware) don't take any action. I have checked the supposed site using a spam checker and no abnormal behaviour has been observed. So can I assume that Malwarebytes is reporting a false positive?   Dave Jackson

7 years ago

mugglemikec

posted in Webroot® Business Endpoint Protection

After installing, one website isn't accessible anymore.

I used to visit [url=http://www.alsforums.com]www.alsforums.com[/url] daily, but then I installed Webroot antivirus and instantly, I could not browse to that site anymore. I uninstalled webroot, still no joy. All browsers. With and without AV turned on. All other websites work fine. Please help me fix this so my browser can visit [url=http://www.alsforums.com]www.alsforums.com[/url] again.Thanks. --Mike

8 years ago

youtellatale52

posted in Webroot® Business Endpoint Protection

DWP 5.0.66.28038 How to disable all notifications End User can see?

Ive got an end user who has DWP 5.0.66.28038 on Surface Pro 3 Win8.1 and we block Java.com and all its subdomains. However he is getting a pop up notification saying it was blocked. Even after hitting "do not remind me again" it still comes up. How can I disabled that from coming up again?

7 years ago

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