Product Help & Discussions
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Site Warnings and In-Site Ad Blocking
Hi, I just switched from Webroot Security Essentials to the Secure Anywhere Essentials and I read some things on the forum so far that answered most of my questions. The only other thing I'm concerned about is that when doing gooqle searches, the old webroot essentials would notify me next to the links whether they were known threats or safe, or suspicious sites. Also, some sites I would go to that had ad banners on the side of the pages were also blocked. I've noticed that with the new secure anywhere essentials this is not the case. It doesn't warn me on any of the links I search nor does it seem to block ads in sites I visit that it use to block ads in. Is there a setting to turn that back on, or how does it work now? Thanks.
Android Device Protection
I didn't see another message like this one, please forgive me if there's a duplicate thread. I am interested in purchasing the "Essentials" product, but noticed the "Complete" version also includes Android device protection. Does anyone know if this is in addition to the 3 PCs covered by the product, or if each Android device counts against the 3 PCs covered?
Excluding files from scan
Hi I have an issue when installing PTP Accounts. The tallcomponents.pdf.controls. winforms.dll keeps getting picked up as a threat and is then deleted. I ran a manual scan on one machine and selected to ignore the threat but I can't do this for every machine. Is there something I can do to prevent the scan detecting this file as a threat? Thanks Paul
Malware? Just Noticed a Process Named: DQMARvfy.exe on PC, could not find ref in Google etc.
Task Mgr identified as a Webroot Process, but I could not find a ref on other search engines. Also, sometimes there would be 2 of these processes running. Program stored in C:Program FilesBwxxojkxDQMARvfy.exe -ul. Odd that I have it on 1 pc , but not the other. Both use Webroot SecureAnyWhere complete. Thanks for any info.
Question re 'Monitor'
When a program is marked as 'Monitor' under System Tools > System Control > Control Active Processes, what exactly is Webroot doing? I ask because a couple of legitimate programs I use are currently labelled as such. Also, is it advisable to leave them, or can I move them to 'Allow' if I know they're legit?
AV-Comparatives April results
Av-comparatives did updated the charts with april results and Webroot is very , very disapointed they scored 86.2% and where the last. What happend too Webroot and there promices that in the next test it wi'll be better with detection? I have a one year license but i am not happy at this moment with Webroot.-[url=http://chart.av-comparatives.org/chart2.php-]http://chart.av-comparatives.org/chart2.php-[/url]Webroot what wi'll you people do too make us happy and feel save with you're product? Greats. rnuis
Lock screen doesn't cover menu bar
Hi, just introducing myself because I need to post something of concern :) probably the wrong thread, but .... I'm a newbie here. What I wanted to say is: My phone got stolen in Barcelona last week, so I remotely locked it, assuming it is safe now. However:::::::::::: I got a new phone, installed Webroot on it, and locked it to test the feature. I'm scared now: the phone did mention it was locked, but....... I was still able to access the phone completely because the lock screen did not cover the menu-bar. Opened task manager...killed the lock-screen, and it was not locked at all anmore.... 3 second's worth of work. Should I worry now, or does something need to be fixed? Jeroen. Galaxy tab 7.7 running spb shell 3d on Android 3.2 **edited to place in proper forum and to provide useful subject**
Does android protection include the Nook or the Kindle?
I currently switched to Webroot's Anywhere Essentials for my laptop(s), and have the chance to upgrade to the Complete. It claims to offer the same protection for my tablet. I'm aware that not all tablets have the same apps available made to them, so I'm asking Webroot's Complete can be used on my Nook? thank you.
What protocols does WSA Essentials scan?
Does WSA Essentials only scan on access with its cloud database? Under what circumstances will WSA scan a file or executable with its cloud database? I'm assuming WSA Essentials Identity Protection uses something similar to a behavior blocker from within the browser & also limits connections for a particular page, but WSA does not scan HTTP, HTTPS, FTP, SMTP, or POP3 protocols with its cloud database. Am i correct in my understanding of how WSA works. WSA does not scan HTTP, HTTPS, FTP, SMTP, or POP with its cloud AV. Is this correct? I'm trying to learn the fine mechanics of how WSA works so I can make an educated decission on which security products would best compliment WSA for my particular needs. I work with sensitive data, and need to make sure i'm covering all posible entry points that could be exploited. It would be great if I could obtain some detailed documentation or be advised by someone that is very knowledgable on the fine mechanics of WSA. Thank You in advance!
Scan on boot up if computer off at scheduled time!
Any one else having a problem with the "Scan on boot up if computer off at scheduled time" being UNCHECKED but WSA still carrying out a post boot scan, even if the (i) the previous scheduled scan did occur...although that was the previous day & (ii) the scheduled scan time set if AFTER the time of the reboot? Scenario for me was (i) booted up, (ii) noticed that there were some Windows updates to install, (iii) installed those, (iv) rebooted as required by the update process...and bingo...just after the reboot had completed I noticed WSA scanning. Not sure if this is a bug, given what I have advised above, or if I have misunderstood the settings/misconfigured WSA. Any thoughts? :$ Regards Balders
Is SecureAnywhere compatible with Android 4.0 ICS? I just upgraded to an HTC One X, and installed SecureAnywhere. The antivirus ran fine, and from mobile.webroot.com I can see the phone registered and providing information (like last scan, last definitions update, etc.) but the lost device protection doesn't work. I turned it on in the app, and it shows as on in the website, yet under "Available Device Actions" in the "Lost Device Protection" tab of mobile.webroot.com, nothing shows up. Also, as I send SMS messages to the phone (lock pwd, locate pwd, etc.) they just go through as a regular text message ...
log spew & security issues
Phokus from team eos development here. Please do something about the data contained in the logs and perhaps consider truncating some of the data placed into those logs (logcat). Viewing logs is amassive security problem in android right now and there are pwd hashes in said logs.
Malware SubmissionsKnowledge Base
[h2]Question[/h2]I want to submit malware samples to Webroot. How do I do that? [h2]Answer[/h2]If you have Webroot SecureAnywhere installed on your computer, it's already automatically communicating with Webroot every time it runs a scan. So if your concern is regarding a file already being scanned, there is no need to send that file to us separately. One of the great things about cloud-based protection is that if we find a threat on your computer and that threat exists on other people's computers on which Webroot SecureAnywhere is installed as well, we pick it up there too. The same goes for good files. If we are able to determine that a particular file is safe, we will flag it as safe globally. There are automated components in the software that ensure this cloud-based process happens efficiently in the background. [b]However, if you want to send us a file anyway, there are two ways to go about this.[/b] 1. You can open Webroot SecureAnywher
Incorrect Email or Password
I've logged in before and in fact have it set up on another phone, but when I try to log in to my new galaxy nexus with the correct email, password, and keycode its giving me an error saying "Login failed. The email or password you entered is incorrect." I have a rooted device and when I restore the app from my old device it's logged in and everything in the app is working, except the mywebrootanywhere.com site doesn't show my current device. So I uninstalled it and am trying to install it and login, when it's giving me this error. Any help would be greatly appreciated.
Dual Boot/Multiple OS Computer and License?
I just purchased a key for 3 computers. I have multiple operating systems installed on my computer and 2 other separate computers in my house. Am I able to use the license key on multiple operating systems on one computer as well as 2 other separate computers? In other words: are separate operating systems considered separate 'computers' to Webroot?
active attatkers on my phone
I need Help! i have active attakers on my phone and pc they spread through wifi. I can't do a scan on my phone without it stoping halfway through and then jumping to compleat. they have placed programs on my phone that kill any app they don't like when I try to run it. My phone is an androin captivate rooted I switched from my infuse when I thougth thought root might help. It did for a while then they started playing hardball, I can't turn up my ringtone volume so i miss call's, T they would not let me type in my compleat email address on the phone so I could not log into these forums. please HELP
WSA Essentials & RoboForm Pro.
I use RoboForm Pro for my passwords. (RoboForm Version 7.7.6). I have noticed that WSAE always sets RoboForm on the "Monitor" setting in Active Processes. Is it safe to have RoboForm on the "Allow" setting or is there a reason WSAE keeps it at "Monitor" setting?
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