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Some programs hang with offline shield enabled
I've noticed that a few programs hang for a long time or indefiitely when the ofline shield is enabled, even though my computer is connected to the internet. It is undpredictable when this happens and I can release the hang by starting a Webroot scan, which seems to "kick" Webroot into action and cause to release its blockage on the program. I am running Webroot on Windows 7. Some examples of the affected programs are: 1) Using the rm program from Gnuwin32 to recursively delete the contents of a directory: rm -rf dir* 2) Lauching Microsoft Excel by typing the name of a .xls file into a command window The program doesn't occur if I disable the offline shield but I would prefer to run Webroot in "green" mode rather than "brown" mode. If I use Windows Process Explorer to analyse the blocked thread in case 1 above, I see the following stack trace: 0 ntdll.dll!KiFastSystemCallRet 1 kernel32.dll!GetBinaryType+0x23 2 rm.exe+0x116
System Optimizer cleaning results
I would like to be able to see the results of System Optimizer on all the PCs. It would be nice if there was a report for that but I don't see one. How do I view how much data System Optimizer cleaned to show my clients how much storage space Webroot is helping them free?
Error: Site can't be reached. DNS address can't be found.
I'm getting frequent error messages: This site can't be reached. Server DNS address cant' be found. (Very common sites like[url=http://www.eventbrite.com/]www.eventbrite.com[/url] or [url=http://www.att.net%20/]www.att.net [/url] It says "try checking the proxy, firewall and dns configuration" Running windows network diagnostic Retry Sometimes the second try works, sometimes not.. I tried calling my DSL isp provider. They checked it out. The speed is fine 6.0 but did not have any solution. I tried powering down the modem and computer and unplugging. but the problem persists. Any thoughts for non techie? No hardware was added or removed in t he home.
Will Webroot VPN work with Wi-FI that doesn't use a Router or Modem ?
Hi !, Thanks for encouragement on my “Floating Webroot Icon” problem with my phones. WB Support told me how to fix that.I have W-Fi, IvP4 and IvP6 bands in my home WITHOUT using a router or modem. I plan to get an Ethernet switcher and/or a router (which I may hack) to get Ethernet on my Win 10 laptop and apparently, with the right adapters, use Ethernet on my 2 Android phones at home.Do switchers/routers require an Old School working telephone outlet to work ? HDMI inputs ?Also, my ISP/Cable TV Provider with two Streaming Services provided me with a combination cable TV box/DVR /HMDI outputs/analog outputs and a co-axial cable output. Would my Internet/email/text/phone calls be MORE secure with Webroot VPN ? I CANNOT stand another spam/scam/evil attachments/evil links/Bad Actors ! The good thing about NOT using my ISP modem is that I NO LONGER GET IP Reputation Attacks…… Any options on other WB products such as Carbonite ? Useless or Waste of Cash ? My ISP/CTP CLAIMS that they wi
BSOD on Surface with 1803
Of the 5 Surface 1807's (Surface Pro Advanced with LTE or something like that) we have deployed in the field, the 3 that have been upgraded to Windows 10 1803 are crashing every few days with a BSOD indicating a storage problem or that a critical process crashed. In some cases the device is idle when it crashes, in other cases the users have reported a freeze for a few seconds before the crash. No memory dump file is written (crash never progresses past 0% writing dump file). We are seeing the same thing with the previous model Surface (1796 or something like that) The affected surfaces are using Samsung NVD SSD's and so are not affected by the (now patched anyway) issue that affected Toshiba and Intel SSD's. There is nothing to indicate that the crash is related to WebRoot, but it is the only non-MS software we have installed on these devices that runs at a low enough level to cause this sort of crash, and definitely the only thing that inserts itself into the
Feature request - PC Security Portal
I'd like to have an option on the "PC Security" portal to list anything on the "about page" on the default page, like a spreadsheet, so that I can see the date that the "last scan" was performed, when the computer was "Last Infected", the "license duration", or the "security setting". It should be admin selectable, so that only the "about" information that you want is displayed. I currently manage 10 PCs/clients, and I have to click on each of the 10 to review information on the about page. It is a waste of time.
NVIDIA GeForce 361.43 WHQL
[b]NVIDIA GeForce 361.43 WHQL[/b] [url=http://us.download.nvidia.com/Windows/361.43/361.43-win10-win8-win7-winvista-desktop-release-notes.pdf]http://us.download.nvidia.com/Windows/361.43/361.43-win10-win8-win7-winvista-desktop-release-notes.pdf[/url] win 8-7 x86 [url=http://uk.download.nvidia.com/Windows/361.43/361.43-desktop-win8-win7-winvista-32bit-international-whql.exe]http://uk.download.nvidia.com/Windows/361.43/361.43-desktop-win8-win7-winvista-32bit-international-whql.exe[/url] x64 [url=http://uk.download.nvidia.com/Windows/361.43/361.43-desktop-win8-win7-winvista-64bit-international-whql.exe]http://uk.download.nvidia.com/Windows/361.43/361.43-desktop-win8-win7-winvista-64bit-international-whql.exe[/url] win 10 x86 [url=http://us.download.nvidia.com/Windows/361.43/361.43-desktop-win10-32bit-international-whql.exe]http://us.download.nvidia.com/Windows/361.43/361.43-desktop-win10-32bit-international-whql.exe[/url] x64 [url=http://us.download.nvidia.com/Windows/361.43/361.43-deskto
AV updates to remote locations
I have PC's that are located in remote locations and not connected to internet. Is there a way to get definition files to these PC's via flash drive or DVD? My concern is getting virus from tech support folks working on the system and bringing flash drives to retrieve data or load software.
Password Vault not working???
So, I have been using this thing (Password Vault) for more than a year without any issues, been a customer for more than 5... Suddenly, last night, I go to log into it and it says it does not recoginize my email address? I get on the phone with Geek Squad (bought it along with my new laptop from Best Buy) and they jump through some hoops (I don't think the details much matter). Next it recoginizes my email but then not my password. Once the online, 2nd tier guy, gets past that it gets better, much better; now I can get in but.... Nothing there! They tell me at 10:30 pm on a Sunday night I will need to contact WebRoot directly. I go online and fill out an issue and wait for contact back. I called them today and basically the same thing, I am "waiting" to get back all my personal and financial log on information for an apparent unknown amount of time? Cannot help but say that something like this (anything like this) they should at lea
Many, many flaws. Where to I start?
No uninstall/cleanup program. On several occassions the agent, for no real reason, will lose contact with the GSM. Then you are screwed. You can’t uninstall it, you can’t change the key, you can’t do anything because it still thinks it is managed even though it isn’t. Webroot, in all their wisdom, decided not to offer a cleanup/uninstall tool. You just can’t get rid of this ugly little monster once you install it and something goes wrong. An exclude really isn’t. It wastes the CPU scanning absolutely everything then, after the fact, looks at the exclude lists and decides whether or not to ignore it. What about the word “exclude” don’t you understand Webroot? Deactivated. Really? What exactly were you trying to accomplish here and why don’t you have the ability to remove the deactivated? I can tell you for certain there are much more meaningful things for support to be doing (see above).
Re: How do I negotiate the faulty Support Ticket system and create a ticket?
Hey [user=54123][/user] It all depends on if you are a business or home user and if you are using the business version and the Global Site Manager, you should have access to the support ticket system directly within your console where you can submit a ticket. Below are link to get you to the Home Support options: [url=https://www.webroot.com/us/en/support/home-contact]https://www.webroot.com/us/en/support/home-contact[/url] If you are business: [b]Endpoint & Mobile Protection support[/b] Mon - Fri 7:00 AM to 8:00 PM (MST) [url=mailto:email@example.com]firstname.lastname@example.org[/url] Tel: [url=tel:+18008708102](800) 870-8102[/url] option 2 I believe is tech support. Hope this helps. Cheers John
How do I add sync folders?Knowledge Base
[h2]Question[/h2]How do I add sync folders in Webroot SecureAnywhere Complete? [h2]Answer[/h2]Webroot configures one synchronization folder called the Anywhere folder already when it is installed. However, you can designate more folders for synchronization if you like. [b]To add sync folders:[/b] [list=1] [*]Open SecureAnywhere (see [url=https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#GettingStarted/UsingTheSecureAnywhereInterface.htm%3FTocPath%3DGetting%2520Started%7C_____4]Using the SecureAnywhere interface[/url]). [*]Click the gear icon next to [b]Backup & Sync[/b], and click the [b]Folders [/b]tab. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6465iC0597155B7CC6D7F.png[/img] [*]Browse to and select the folder you want to add and click [b]OK[/b]. [*]Select the Sync radio button to indicate you want this folder to be synchronized. [*]Optionally, give the folder a new name that will be used
WEBROOT HAS LOCKED MY S2 .... URGENT
Hello Moderator and other members, Its urgents and need your help .. I just pulled out my sim rfom the phone and now webroot is asking for the Webroot ID password to unlock the same.. I don't remember it, so I reset the password with the link provided and now the problem is, I don't have any DATA connection in my phone as I switched off the WIFI in phone last time.. Even I don't have any DATA in my SIM.. I have very important data in the phone and I need it on urgent basis.. That's the reason I cannot Factory reset the phone even.. Find me a solution pleaseeeeee...!! Thanks in advance
I called a little while ago asking for the possiblity to get an emailed .exe of the cryptolocker virus as i am wanting to test webroot out with the journaling system for the buisness i work for caled Little Dog Tech in Iowa. I know this isn't really something to post on the community fourm but i would like to know why i can't test it out, is there anyway to get a video of webroot against cryptolocker then but to where it actually gets into the system? because we want to make sure it works before we supply, I currently use it and love it, but the owner would like to make sure it works well against cryptolocker. Please help me towards getting a video of it happening and webroot getting rid of encryption from the journaling system or but sending us a link to a one time use email.
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