Product Help & Discussions
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I just bought a new license and all my PC’s show as Disabled in my console (but also shows 2 protected) and none of the scan commands work. I only have 1 PC with webroot installed so far and I can’t add my PC’s to the console, when I hit Add it has me re-download the AV, then it just open’s the new AV I just installed tonight and does nothing further. How can this be fixed?
Hi,Some times my webroot extension show “ Ratings are temporarily unavailable. Wait for service to be restored or find more information here . “ but when i close tab and open url at new tab, it is correct .why? Thanks ,Amir
The block page category function does not work for uncategorized sites. The user and tech had no idea why the page is being blocked. On that if a URL does not resolve there should be a Category as well. People will typo URLs and think the page is blocked when it is just them going to the wrong place.
Recently, my wife lost her iPhone 12 pro and it is showing offline. It was fully charged earlier in the day so it was destroyed by someone or turned it off. Wouldn’t it be a helpful iOS feature to enable password protection to turning the phone off?This would essentially make the phone location known as long as there was battery life. Are there any security reasons Apple wouldn’t add this? I’ve sent it in as a feature request but surely I’m not the first person that has thought of this, right?
certain programs ( Office, one Drive, etc etc) are asked to be connected, just once or permanent. I click on permanent, but the next time I revisit the computer same thinks are happening. I must say, ever since the last major upgrade there are lots of problems, like the webroot signs keeps repeating itself on the taskbar many times ………, something needs to be investigated and fixed. In my eyes Webroot was one of the best Systems, but now it is a pain in the You know where.
This doesn’t appear to be a very active community, but I will give it a shot. I installed WiFi Security on my cell phone and PC. It works flawlessly on my phone, but seems useless on my PC. I can connect without a problem, but it blocks so many websites that I fail to see its value. Am I doing something wrong or need to make setting adjustments? I welcome a little guidance! Thanks.
After last Win 10 update to 21H2, I noticed a tiny widget?… ( 1/8” translucent spinning circle, 1/2” from left border, & 2 58” from screen bottom). Check your own desktop Closely , before you answer this!I only use Google Chrome, and haven’t visited any new websites. I did a negative Full scan. In the old Win7 days, CCleaner would remove Widgets..., but caused system problems…!Also in the Win7 days, I had An AV that put a Large spinning Widget on the desktop. I thought this may be a new WSA feature, or how do I get rid of This?BTW- I tried doing a Snip, but it didn’t show?
I just wanted to share my own recent experience with uninstalling Webroot Business Endpoint Protection which has received a number of questions over the years and hopefully help someone out. This is the process that I’ve had success with and does require that your agents are checking into the Webroot console and your RMM tool (mine is ConnectWise Automate)Adjust your policies so that agents check in as frequently as possible Tag the target agent(s) with the “unmanaged” policy. For off-boarding, etc., I use a separate group with the Unmanaged policy applied and just move the agents into that group and apply the new policy. Allow them plenty of time to check in and get the policy update. Issue the Uninstall Agent command from the console. We’ve had about a 90% or so success rate with this command. Some will report that the command has executed, but continue to check in. For instances where the console uninstall doesn’t seem to take, we then jump to our RMM tool for help. I stopped using
When you purchase a digital copy of Webroot from Amazon do they send you a Key Code and download link? My current Webroot license doesn't expire for 2 more months and I want to wait to activate the new license until my current one expires.
Hi all,I am fairly new to webroot management. I want to know if there is a possible way to find out the history of updates on the webroot software for end users device as well as for the updates on the admin portal. I have access to webroot admin console. Any suggestions are helpful.Thanks.
Hi All,Good Day. I am looking for a solution on Webroot EndPoint Protection CE 21.4 Client which allows me to temporary allow a client machine to open settings> Advance settings and change the schedule time. Once user sets the schedule time as per their requirements, I can again revoke access for client machine. Currently when user tries to Open webroot from notification are, they get the message “You don’t have permissions, contact your system administrator” Somewhat like that. Thankyou!
Has the system which, as it was and usually is, been changed in favour of the Green W (top right corner icon) followed by or as visible by an assurance green tick and the legend that it is safe to proceed. My normal Green ticks against items shown as drop down options via my Browser (Chrome) have been down for 4 days now ,as opposed to what usually happens is just a few hours commonly over a weekend.
The scan failed. SecurityAnywhere cannot reach the internet. I have uninstalled and reinstalled 3 times. I have also fixed the permissions and disabledSIP. I raised a ticket with Support they stopped responding, I raised another and have had no response.I am running os x 10..15.7 .I have sent the wsalogs to support twice now.
For the last few hours now my computer has been acting extremely slow after exactly 5 minutes after being started up. Programs would take 10x the normal length of time to start and google searches were almost impossible. Viewing reliability history I saw the informational event “core” stating “Windows Installer installed the product. Product Name: Core. Product Version: 1.2.1024. Product Language: 1033. Manufacturer: Webroot. Installation success or error status: 0.” Seeing that this has been installed just an hour before the problems started I uninstalled Webroot and it fixed all my problems. I can confirm this has not just happened to my Pc. There is another pc I own that is protected by Webroot and had the same message in the reliability history. Sure enough at exactly 5 minutes after startup the computer starts acting like it has 200 viruses installed.I’m not sure if this has been mentioned before so I just wanted to state my experience. I haven’t tried reinstalling Webroot yet bu
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