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17482 Topics

R
New Member
RIHGNew Member
asked in Got a Question?

Extra Mouse indicator

I am getting an extra mouse indicator on my screen, often with light circles appearing and a flickering or jumping.

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R
New Member
3 years ago
J
JaneDoe86
posted in Webroot® SecureAnywhere™ - Internet Security Plus

Multiple tech support scam websites posing as WebRoot/Geek Squad

[h3]Multiple tech support scam websites posing as WebRoot/Geek Squad [/h3][h3].[/h3] There are multiple fake websites that use the title portion of the HTML to show "www.webroot.com/safe" that was printed on the empty DVD boxes given out at Best Buy to try and trick new Best Buy/Webroot customers that would then use remote access software to access victims computers and charge for non-existent security products using a guest account on PayPal. My friend's son was a victim of this fraud when he purchased a new laptop from Best Buy and was given a free subscription to WebRoot but the box did not contain an installation disk. He must have entered "webroot safe" into the search field instead of the full URL as he is somewhat new to computers and was charged $250.00 to his debit card by scammers impersonating the Webroot/Geeksquad website. I was able to get his money refunded at his bank and recovered the deleted logs from the remote access software the scammers had used. I have made 4

0
J
3 years ago
D
Fresh Face
domarcsrlFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus

Report hosts disabled

Hi, I wanted to know if you can print a report of all the hosts of all the sites that are disabled so that they can be deleted and a print with all the unrecognized hosts more than 30/60 days or other time bands to be able to do a check depth. Thank you

0
D
Fresh Face
3 years ago
X
xiedofu
asked in Webroot® SecureAnywhere™ - Internet Security Plus

I'm trying to renew but every time i try it takes me to a BestBuy page that says it's not possible

BestBuy page says "This plan or service is no longer available. If you have questions, please call us at 1-800-433-5778." but my app says It's protected and everything is up to date but it's orange with a big orange exclamation mark "!" and my account section has a yellow triangle with an exclamation mark inside. I haven't renewed for a long time and i know it's out of date but BestBuy says the plan is no longer available. so how do i renew my webroot protection?

0
X
3 years ago
A
New Member
abby0213New Member
asked in Webroot® SecureAnywhere™ - Antivirus

What does this symbol mean??

There has been a threat detected on my laptop, but when I try to remove it I am unable to because of this symbol. I have tried looking up what this symbol means and I can't find any information on it anywhere. It won't let me click to quarantine the virus or do anything with it. If anyone knows anything about this symbol I would greatly appreciate getting some information on what it means and how I can go back to removing the threat. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/0631f865-832f-4f12-9d13-2e5d41d6d630.png[/img]

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A
New Member
3 years ago
S
scottgee1
asked in Webroot® SecureAnywhere™ - Complete

Lastpass not accepting Webroot credentials

I never set up password management in WebRoot but noticed an email saying that tomorrow was the last day to 'upgrade' to LastPass. Thinking this is something I *should* do, I logged into my WebRoot account, clicked on 'Manage Passwords' but the LastPass site rejects the email/password combination I entered -- "Invalid email or password!" -- even though it is exactly the same as just entered to access WebRoot and follows LastPass instructions: "Please log in using your Webroot username and password." I searched this forum and apparently this is an long term, ongoing problem. I see Moderators making suggestions and people responding with variations on 'Nope. Doesn't work." Still haven't found a clear answer. There is clearly a disconnect between WebRoot and LastPass. This does not inspire confidence. If YOU have gotten this to work, please advise how you did so. Thanks in advance!

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S
3 years ago
C
Fresh Face
chriseaton
asked in Got a Question?

Bad Computer Slowdowns When Connected over a VPN

We do lots of work with remote networks that use a VPN for connection. I've noticed that when we do utilize a slower VPN, the PC performance goes to crap. Everything, even the simplist things such as right-clicking a file, or opening an RDP file take extra long, but it almost seems a bit random. If I shut-down WebRoot protection, performance returns. I can only assume WebRoot is trying to route traffic through the VPN, but the fact that there's such a slowdown, just simply because the network connection is poor is a bit concerning for me. Is there any way to tell WebRoot to either delegate to the base network connection, or potentially hold off on much of it's network activity when a VPN app or network connection is established?

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C
Fresh Face
3 years ago
F
freydrewRetired Webrooter
published in Webroot® Security Awareness Training

[WEBINAR] Security Awareness Training - Global Management Release

[h3]Join us for a webinar on Mar 19, 2019 at 11:00 AM MDT.[/h3] [url=https://attendee.gotowebinar.com/register/8212254943859453698][b]Register now![/b][/url] This releases features the deeper integration of Security Awareness Training within Webroot’s Global Site Manager console to further streamline training across multiple users, clients and sites. This webinar will demonstrate all the new updated features and capabilities and is a must for existing users and any SMB or MSP looking for a global training management solution. After registering, you will receive a confirmation email containing information about joining the webinar. [h3][url=https://www.webroot.com/us/en/about/press-room/releases/webroot-integrated-security-awareness]Learn more[/url] about Webroot Security Awareness Training[/h3] [video]https://www.youtube.com/watch?v=GpboGcPocsM[/video]

1520
F
4 years ago
F
Fresh Face
felipevbnmFresh Face
asked in Webroot Mobile Security for Android

Problems with Webroot Mobile Security

Hi. I currently have a subscription of Webroot SecureAnywhere Antivirus for Windows (1 device only). Yesterday I thought it would be nice to install Webroot in my Android smartphone too, so I downloaded it from Play Store. There it says that the mobile antivirus can be used for free, without any keycode. When I installed it, Webroot asked for my user account so the anti-theft protection could be enabled, so I provided it. But when I access the product settings (registration), my keycode for the PC version is someway shown there (the keycode that was supposed to cover only one device). Even so, my smartphone doesn't appear in my web console. It says I should upgrade my Webroot product. Why? I should be able to use the Mobile Security for free, and it doesn't work without the console. Is there a way I can use both my Webroot SecureAnywhere Antivirus (paid, for PC, one device) and the Webroot Mobile Free Version in my smartphone with the same user account, and make the smartphone show u

0
F
Fresh Face
3 years ago
ProTruckDriver
Moderator
ProTruckDriverModerator
asked in Webroot® Consumer/Business - for Macs

WSA for Mac and Gatekeeper Vulnerability

[user=57748]PVaddi[/user] [user=57897]LLiddell[/user] [user=57051]freydrew[/user] Since Apple hasn't fixed the vulnerability in Mac's Gatekeeper yet and there is no word of a fix soon from Apple, Will Webroot cover the vulnerability in Gatekeeper by stopping malware coming through Gatekeeper and infecting the OS? [url=https://www.wired.com/story/macos-gatekeeper-vulnerability/]https://www.wired.com/story/macos-gatekeeper-vulnerability/[/url]

0
ProTruckDriver
Moderator
3 years ago
B
New Member
bwawscNew Member
asked in Webroot® SecureAnywhere™ - Complete

How can I exclude certain files from realtime scanning?

Some of my utilities are slowed dramatically if they are forced to wait for their every file access to be scanned. They have a popup (usually) asking me to exclude them from realtime scanning. I can't find where to do this in WebRoot.

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New Member
4 years ago
M
New Member
mascepinionNew Member
asked in Got a Question?

webroot removal or update keycode

Hello all, I am fairly new to webroot, and just lately have been deploying 200 computers more or less with webroot. My problem is that: [list=1] [*] Deployment of webroot went great. (webroot installed). [*]keycode didn't get registered. The deployment script was missing a "/" before KEY= [*]I cannot see the agent/client on our web console. [*]I can only manually remove / add new keycode or remove the software. [/list] My questions is then, isn't there a way to "deploy" an keycode update towards all of my clients? without using the web console, since none of the 200 laptops showed up, because the keycode wasn't registered due to a typo in the deployment script. How ever - i have tried running: C:\Program Files (x86)\Webroot\WRSA.exe" -uninstall - from our software distribution "software. But this doesn't start the uninstallation. I can do it manually, but have to enter a CAPTCHA code. But then I need to go manually through them all anyway??! Haven't webroot create

0
M
New Member
3 years ago
W
WARoche
asked in Webroot® SecureAnywhere™ - Complete

WRkrn.sys has wrong altitude?

I am working an issue with Microsoft regarding a virtualized server that was halting without any indications of why and as part of troubleshooting they ran a FLTMC and noted that WRkrn.sys is showing an altitude of 321611 and, MS being MS, they immediately blamed the issue on that wrong altitude. Naturally I argued that this was probably not the case since I could run the same command on any of the other servers without the issue as well as all the workstations also running Webroot and get the same results. Even more unsurprising they didn't care that I had a great number of servers and workstations all running the same version of the software (9.0.24.49) and none of them seem to be having this issue. According to the document from MS ([url=https://docs.microsoft.com/en-us/windows-hardware/drivers/ifs/allocated-altitudes]https://docs.microsoft.com/en-us/windows-hardware/drivers/ifs/allocated-altitudes[/url]) the driver should have an altitude of 320110. Are there any plans to have

0
W
3 years ago
A
atang
asked in Webroot® SecureAnywhere™ - Antivirus

WebRoot Exceptions

What is the quickest way to verify that Webroot exceptions have been applied and will go into affect? Is there a way to tell from the WebRoot agent installed on the machine?

0
A
4 years ago
durantash
Community Leader
durantashCommunity Leader
asked in Webroot® SecureAnywhere™ - Complete

some times webroot web filtering add on disable

H, Some times webroot web filtering add-on disable on mozilla firefox and i must try enable it ! Regards , Amir

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durantash
Community Leader
3 years ago
T
New Member
TrevorNew Member
asked in Got a Question?

Backup and Sync Overhead ?

I have been using WSA for a couple of years now but have only recently explored Backup and Sync. I started with Sync and one 100 MB file. After a couple of hours WSA had uploaded almost 500 MB. In other words, the same file four or five times. I turned it off. I have slow internet and hard data limits and cannot afford that kind of overhead. So Sync won't work for me because I can't control when it will upload. My data limits averages 320 MB per day peak and 320 MB per day off peak. Then I went to Backup instead of Sync and trigger the backups manually in the early morning ( off-peak data ). Even so, Backup uploads the file two or three times, meaning 200 MB or 300 MB for a 100 MB file. I watch the "file transfer" window so I can see that it is uploading the same file two or three times. Why is this? Why so much overhead?

0
T
New Member
3 years ago
S
silkworm
asked in Webroot® SecureAnywhere™ - Antivirus

What is W32.Adware.Gen ?

Hello, can someone please help me understand when some file is marked as W32.Adware.Gen? Here is a [url=https://www.virustotal.com/#/file/b81bba8ea6ef110764171b776f4a4bd40eeff4ff6b49636c960caf76e3cd6f6f/detection]Virustotal report of file I downloaded [/url]for my use. Can you tell why this has been marked as W32.Adware.Gen?

0
S
4 years ago
H
Fresh Face
hare1981Fresh Face
asked in Got a Question?

incognito/private supported ?

Hello., This is regarding mobile security on android, i would like to know if there is a way to block specific sites when using incognito/private browser mode ? Specifically, this is aimed at my kids, where i need to block inappropriate site if using incognito/private mode and security imposed. Thanks Hare

0
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Fresh Face
3 years ago
M
New Member
MB13977New Member
asked in Webroot® SecureAnywhere™ - Antivirus

Devices Purchased Lower than Active Devices?

In my Security Anywhere Console my devices purchased is lower than my Active Devices. I contacted my Webroot reseller to question this as I want to make sure I have enough licences. They've told me that devices purchased relates to a historical figure and doesn’t affect or mean anything, it is a field that has just not updated. Is this correct or should my devices purchased actually match the amount of licences I have? If it is correct how do I tell in the portal how many licences I have? Thanks.

0
M
New Member
3 years ago
A
Fresh Face
areex81Fresh Face
asked in Got a Question?

2 Keycodes

i have 2 keycodes. one is expired and one is current (new). How do I delete the expired key code? whenever i log on I am limited with my setup. ie monitoring all devices. I am using a pc, laptop and 2 android phones thanks

0
A
Fresh Face
4 years ago
J
New Voice
jberbsNew Voice
asked in Got a Question?

LastPass icon add-on no longer displaying on IE browser

LastPass icon add-on is no longer displaying on IE browser since June 14, 2019. It was fine since the transition but just disappeared. It shows in add-on list with no check mark but when I disable it then re-able it; still no icon. It shows in Manage Add-ons as Enabled. IE browser version 11.557.17763.0 Any ideas? Thanks.

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J
New Voice
3 years ago
D
davidromanos
asked in Webroot Mobile Security for Android

Virus scans no longer work

Since the 28 March update, it won't scan.

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D
3 years ago
J
New Voice
jrichers
asked in Webroot® SecureAnywhere™ - Internet Security Plus

SecureAnywhere displaying Action Required for New Password manager

My secure anywhere is showing yellow due to the new password manager LastPass. I've updated my information and installed the app on my laptop, but secureanywhere continues to show the warning.

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J
New Voice
3 years ago
O
New Member
Omie26New Member
posted in Webroot® SecureAnywhere™ - Antivirus

Webroot on Windows 7 Pro SP1 Issues

Hi, I'm with Webroot, on a Windows 7 Pro SP1 desktop. I don't usually have trouble with win updates. Last night, when installing the April updates, it went to black screen, then to a screen saying updates were at 0% installation process... and stayed stuck there at 0. I had to pull plug, restart to safe mode, where it automatically started rolling back the incomplete updates and 'cleaning up'. After that I was able to reboot normally and seems ok... but I see those April updates are not installed. I'm going to need to install those updates before mid June... have you heard any OTHER reports of this windows update issue effecting people with Webroot, aside from me? I don't have those other 4 programs listed in your thread title, btw. I just have Webroot and windows defender (which I've set to not run automatically since I mainly use WR). Now I'm afraid to try again, but will eventually need to. Thanks for any clues or info- please do keep this thread updated! Omie

0
O
New Member
3 years ago
F
freydrewRetired Webrooter
published in Webroot® Security Awareness Training

Webroot to Deliver Integrated Security Awareness TrainingNews

Starting early April, Webroot® Security Awareness Training will allow administrators to launch global campaigns across one or all clients in a single click—an industry first. Additionally, the solution from [url=https://www.webroot.com/]Webroot[/url], the Smarter Cybersecurity® company, will include Client Breach Reports, updated course content, a new phishing lure page framework and integration with the Webroot Global Site Manager console for streamlined management across multiple users, clients, and sites. The enhancements utilize the power of the Webroot Platform and its continuous threat intelligence analysis, which provides contextual data to the entire Webroot suite of business solutions, including Security Awareness Training, Business Endpoint Protection, and DNS Protection. The Webroot Platform feeds the security training solution with real-world trends and examples to create relevant content. Every Webroot solution is purpose-built to support a layered security approach for m

1860
F
4 years ago

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