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I am having a issue with my log in. When I downloaded my app for my phone and I put in the email, password and my Secure Anywhere complete keycode in the log in box, I recieve a error message saying: Error Login failed. The email or password you entered is incorrect. Since the log I used the same log in on to check the status of my computers that are associated with that account and it works fine. But I just don't understand why it not letting me log in. ---------- (Edited for more informative subject line - Jim)
Hello everyone.It's been awhile.I noticed while navigating to [url=http://www.adobe.com]www.adobe.com[/url] that i now get a notice saying the site contains malicious content and then the buttons to block or allow.I opted to just close the window to be safe.Has anyone else encountered this issue?Thanks for your time
Hi: I installed Complete 2012 today. Now I have a program that won't work anymore. The program is Eye-fi. It is a card reader that goes into a USB port and reads a Gig SD card in my camera. It should upload my pictures to my PC but it does not. Does anyone have any ideas as to what I might turn off, or undo in order to get this wifi card to work? is there a way to shut down Complete 2012 to test this out? I do a lot of photo uploading to my PC so I need this card. I actually wore (broke) out the mini USB in my camera because I use it so much.
I have Complete installed on my laptop with Windows 7 and have no problems. I also have it installed on a desktop with Windows XP and it's causing the monitor to go into sleep mode sporadically. I didn't have this problem before installing Webroot so I uninstalled it to confirm it was the cause. After uninstalling it, I no longer had the monitor issue. I reinstalled Webroot and it started again. Is it not compatible with Windows XP or do I need to change a setting or something? While using the computer, the monitor will turn black and say "entering power save mode" then a few seconds later it will let you resume what you were doing. Sometimes it will only do it once, other times it does it every 10 minutes or so. What could be causing this?
I purchased 2 one year subscriptions for two Samsung tablets. Each tablet shows a product key and 337 days left. When I go to Google Play store to update, it shows that I have the free versions installed and I can't update the paid version. Please show me how to fix this. Many thanks,
Hi there. I do not know how to write, but I'll start from the beginning. Install Webroot SA on 3 computers. Then installed the system several times over. The problem is that PC Security tab shows all the names of the computers on which it was installed Webroot. I would like to show themselves there three current names of these computers without which there is no. Is it possible to somehow remove (redundant host names), or perhaps this is done automatically. Please and thank you a hint in advance. I attach the screen. (Should be 3 computers, and there are 7,[b] 4[/b] [b]names[/b] are now obsolete). [IMG][url=http://i.imgur.com/2lhaq.png[/IMG]]http://i.imgur.com/2lhaq.png[/IMG][/url]
I have the secure anywhere complete on my HTC EVO 4G using the android 2.3.5 system. Everytime I try to use secure web to go anywhere on the internet it goes to a blank page and thats it. I uninstalled then re-installed the webroot app on 3/14/12 and it worked for 2 days then quit again. Everything was working fine until I did the last update just over a week ago. Any ideas?
Yesterday I renewed my Webroot Spy Sweeper, etc., under the special 15-month offer. It immediately scanned and found 3 infections to be removed! One of these was a Messenger infection that was sending out e-mails using one of my own addresses! It was brand new the yesterday was the first day that the virus was functioning. I believe that the UPDATE is what caught the new virus. I am a very happy boy today. Windows Defender and Norton 360 are also on my computer but the Webroot Spy Sweeper is what I really depend upon.
I installed Webroot Security & Antivirus on my Anroid (Huawei Sonic) a few months ago. Today I got a notice to say an upgrade was available for download. I asked to install it, agreed to the terms and conditions, but after downloading the file and attempting to install it, I get an error message "insufficient storage available". I tried uninstalling and reinstalling - uninstall worked fine but the same problem occurred when trying to reinstall, so now I have no virus protection. Checking my storage I have 17.96 MB available on internal SD card and 16.92 MB available on internal storage. Any suggestions on how to fix the problem? Thanks
I accidently locked my galaxy s2. I also have always had enabled the draw a secret pattern security for certain apps. The problem is when i come to the section where its asking me to put in the webroot password the screen doesnt give me enough time to do this, because its nearly instananeosly flashing between the draw pattern screen and the put in webroot password box screen. There seems to be a conflict. Can you help?...because this an expensive phone with a lot of information i need on it. Is there a way round this, for example unlocking the phone from my account when logged in on my computer? (I have looked but cannot see if and where this can be done)
I'm getting an alert "1 Endpoint needs attention We recommend you check whether this endpoint has automatic remediation enabled on the assigned policy." I've checked the settings and I see nothing called "Automatic remediation". I've tried running another scan and it still just says it's infected. I've also tried using the cleanup command but that doesn't work either. If I click on the actual threat, the only option is "Create override". What am I supposed to do? So far it's not very straight forward. Where is the clean command? How can I make sure it's been quarantined?
I am hoping that someone can help me. We have used Webroot for many years for our 3 home pc's and now we are moving into the Android world. I have loaded the free android app to my tablet but when I go to log in it says that I have too many activations. I have 3 pc's and Webroot itself says that we should be able to also have 3 android devices. Has anyone had this issue and if so, how did you solve it. Thanks ---------- (Edited for more informative subject line - Jim)
Hello, I've noticed that if I have my "Background Data" transfer option turned off on my tablet (usually to conserve my battery life), I won't get any of the Lost Device Protection features, until it is turned back on. Could you add a feature that will watch for this? Also, I've noticed that some app crashes may be caused by Webroot Mobile, I was told by several developers to submit a log file to your developers, so here it is... They said that it is denying some permission in their apps automatically. There is also another log file attached to Support Case # 00217818 Thanks for any help! ...
Hi all, Av-test.org have issued test report for Android security suits. Please read at [url=http://www.av-test.org/en/tests/android/]http://www.av-test.org/en/tests/android/[/url] The detailed test report can be downloaded in a PDF format on the said page. Even if WSA mobile ranks in the second best group (i.e. a detection rate between 90% and 65%), there is no reason to panic especially taking into consideration that products with the said detection rate are still very good and could move to the top range depending on changes to the tested malware set. Well done Webroot and keep up the good work! Thanks & regards, pegas EDIT: I have checked all the applications tested by av-test.org on Android market and it is unbelievable how very poor rated applications (in fact useless as regards the security provided) have however very high downloads! I was really shocked. So Webroot come on, come on ... You have everything in place to beat them all.
I am not saying it was because of upgrading to Webroot SecureAnywhere Essentials but I never noticed it prior. I read about the wireless keyboard issue but not wired. Just figured I would throw this out as a possibility? OK - I have tried this with two different external Microsoft Keyboards. 1. I will be using my keyboard and bouncing between keys and keypad. I normally just use the DEL key on the KeyPad for the most part. All of a sudden, I will hit the DEL key and a period comes up as if it changed into NumLock mode. As a matter of fact, all the KeyPad keys work as they should as if I had it in NumLock Mode without the NumLock indicator being lit on keyboard. I tried hitting the NumLock key to get it back to normal but nothing changes - it is as though it is stuck in NumLock mode. I might add - when I do hit NumLock - the indicator will come on and when I hit it again - the NumLock indicator light goes out but it seems to still be in NumLock Mode. 2. I thought it was a tired keybo
I buy a new phone and take out the sim card of the old phone and put it in the new phone to pass my contacts, when put it back in my old phone webroot look the phone. I never now this option was on and never put a password to unlock the phone. So now how can i unlock the phone. Thanks
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