Product Help & Discussions
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I am having a issue with my log in. When I downloaded my app for my phone and I put in the email, password and my Secure Anywhere complete keycode in the log in box, I recieve a error message saying: Error Login failed. The email or password you entered is incorrect. Since the log I used the same log in on to check the status of my computers that are associated with that account and it works fine. But I just don't understand why it not letting me log in. ---------- (Edited for more informative subject line - Jim)
I purchased 2 one year subscriptions for two Samsung tablets. Each tablet shows a product key and 337 days left. When I go to Google Play store to update, it shows that I have the free versions installed and I can't update the paid version. Please show me how to fix this. Many thanks,
I'm getting an alert "1 Endpoint needs attention We recommend you check whether this endpoint has automatic remediation enabled on the assigned policy." I've checked the settings and I see nothing called "Automatic remediation". I've tried running another scan and it still just says it's infected. I've also tried using the cleanup command but that doesn't work either. If I click on the actual threat, the only option is "Create override". What am I supposed to do? So far it's not very straight forward. Where is the clean command? How can I make sure it's been quarantined?
I have Complete installed on my laptop with Windows 7 and have no problems. I also have it installed on a desktop with Windows XP and it's causing the monitor to go into sleep mode sporadically. I didn't have this problem before installing Webroot so I uninstalled it to confirm it was the cause. After uninstalling it, I no longer had the monitor issue. I reinstalled Webroot and it started again. Is it not compatible with Windows XP or do I need to change a setting or something? While using the computer, the monitor will turn black and say "entering power save mode" then a few seconds later it will let you resume what you were doing. Sometimes it will only do it once, other times it does it every 10 minutes or so. What could be causing this?
Hi there. I do not know how to write, but I'll start from the beginning. Install Webroot SA on 3 computers. Then installed the system several times over. The problem is that PC Security tab shows all the names of the computers on which it was installed Webroot. I would like to show themselves there three current names of these computers without which there is no. Is it possible to somehow remove (redundant host names), or perhaps this is done automatically. Please and thank you a hint in advance. I attach the screen. (Should be 3 computers, and there are 7,[b] 4[/b] [b]names[/b] are now obsolete). [IMG][url=http://i.imgur.com/2lhaq.png[/IMG]]http://i.imgur.com/2lhaq.png[/IMG][/url]
I accidently locked my galaxy s2. I also have always had enabled the draw a secret pattern security for certain apps. The problem is when i come to the section where its asking me to put in the webroot password the screen doesnt give me enough time to do this, because its nearly instananeosly flashing between the draw pattern screen and the put in webroot password box screen. There seems to be a conflict. Can you help?...because this an expensive phone with a lot of information i need on it. Is there a way round this, for example unlocking the phone from my account when logged in on my computer? (I have looked but cannot see if and where this can be done)
Yesterday I renewed my Webroot Spy Sweeper, etc., under the special 15-month offer. It immediately scanned and found 3 infections to be removed! One of these was a Messenger infection that was sending out e-mails using one of my own addresses! It was brand new the yesterday was the first day that the virus was functioning. I believe that the UPDATE is what caught the new virus. I am a very happy boy today. Windows Defender and Norton 360 are also on my computer but the Webroot Spy Sweeper is what I really depend upon.
I had been having scan problems with Webroot on my Archos 101g9 tablet. It always stopped at scanning SD card and would go no further. Today i have installed a firmware update from Archos and now Webroot works it has scanned my tablet. Just thought I would let you know so it may help others with this problem.
I am hoping that someone can help me. We have used Webroot for many years for our 3 home pc's and now we are moving into the Android world. I have loaded the free android app to my tablet but when I go to log in it says that I have too many activations. I have 3 pc's and Webroot itself says that we should be able to also have 3 android devices. Has anyone had this issue and if so, how did you solve it. Thanks ---------- (Edited for more informative subject line - Jim)
Hello, I've noticed that if I have my "Background Data" transfer option turned off on my tablet (usually to conserve my battery life), I won't get any of the Lost Device Protection features, until it is turned back on. Could you add a feature that will watch for this? Also, I've noticed that some app crashes may be caused by Webroot Mobile, I was told by several developers to submit a log file to your developers, so here it is... They said that it is denying some permission in their apps automatically. There is also another log file attached to Support Case # 00217818 Thanks for any help! ...
Hi all, Av-test.org have issued test report for Android security suits. Please read at [url=http://www.av-test.org/en/tests/android/]http://www.av-test.org/en/tests/android/[/url] The detailed test report can be downloaded in a PDF format on the said page. Even if WSA mobile ranks in the second best group (i.e. a detection rate between 90% and 65%), there is no reason to panic especially taking into consideration that products with the said detection rate are still very good and could move to the top range depending on changes to the tested malware set. Well done Webroot and keep up the good work! Thanks & regards, pegas EDIT: I have checked all the applications tested by av-test.org on Android market and it is unbelievable how very poor rated applications (in fact useless as regards the security provided) have however very high downloads! I was really shocked. So Webroot come on, come on ... You have everything in place to beat them all.
[b][i]Has anyone else had any issues with the newest version update? Since downloading and installing the newest version, my laptop has slowed to a crawl. It has even become difficult to type because the system struggles to keep up with me and lags behind.[/i][/b] [b][i]I have submitted a support ticket and am just waiting on a reply. All of my scans are coming up negative for anything infecting the system.[/i][/b] [b][i]Just wondering if this is something isolated to just me.[/i][/b]
I renewed my subscription to SecureAnywhere Mobile Premier a few days ago. When I try to opeh, I get a screen that shows 363 days left to subscription (good) but there is also an Activate button. When I click, it asks to enteer product key to activate. The only product key I have is apparently the old one that appears on the Activate screen, but when I enter that one, it reverts back to the 20 days or so left on the old subscription. I bought the renewal vial Google Play, but didn't receive a new product key. Am I missing something somewhere>
At mywebrootanywhere when I check it shows 3 computers 2 of which are the same one I just had my hard drive replaced. How do I get the old one to not show up I have a license for 3 computers and I want to add my sons laptop. As of right now I have 2 installations but it shows 3 .
Hi, I just renewed webroot SecureAnywhere Essentials and did a scan. It said I have a threat: calmain.exe in c:program filescanoncal and is W32.Trojan.Patched. Before I have Webroot get rid of it, I want to be sure it isn't software for my Canon camera which I connect to my computer every now and then. How can I be sure? Thanks
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