Product Help & Discussions
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Hello, I know that Webroot recommends the use of Windows Firewall alongside WSA but is it at least as effective if not more so if I use Comodo Firewall? Inherently, Comodo Firewall contains several features beyond what Windows Firewall has, including its Defense+, so that is where I wonder if concerns may come up? I just like Comodo Firewall because of its feature-set and its success in Matousec's tests ([url=http://www.matousec.com]www.matousec.com[/url]). Thanks, Connor
[b][i]Has anyone else had any issues with the newest version update? Since downloading and installing the newest version, my laptop has slowed to a crawl. It has even become difficult to type because the system struggles to keep up with me and lags behind.[/i][/b] [b][i]I have submitted a support ticket and am just waiting on a reply. All of my scans are coming up negative for anything infecting the system.[/i][/b] [b][i]Just wondering if this is something isolated to just me.[/i][/b]
Hi all, I am new to webroot and seen it being used by a mate and was very impressed by its low memory usage and general not intruding in the use of the machine. So when my Norton Internet Security needed to be renewed I installed a trial and was instantly sold with Webroot Secure Anywhere, so I bought a copy of the complete from amazon and put in the product key before the trial had ended. As I wasn't really that worried about loosing a few days but now My Account Information says: Trial Active and 365 days shouldn't it just say active?
I uninstalled SecureAnywhere AntiVirus, rebooted, re-installed SecureAnywhere AntiVirus (wsainstall.exe) , and re-booted again. During the install there was an option to put it SecureAnywhere in my Start Menu. The only thing in my Start Menu related to SecureAnywhere is an option to un-install it. In [b]C:Program FilesWebroot[/b] the only file there is [b]WRSA.exe[/b] (641 KB). Clicking on it does NOT open the application. How do I get it to open so I can check the various settings? I know when I had the program on my PC earlier today, I could open it. But if I could open it before, why can't I open it now? Keycode did not change. By the way, I uninstalled SecureAnywhere because Carbonite suddenly stoped backing up files right after I originally installed SecureAnywhere. Carbonite did not start to work after I removed SecureAnywhere either, so maybe Carbonite has other problems.
Hello, I have recently downloaded the secureanywhere app for my android, and when I set up the account online and tried to log in with my phone, it says "your user credentials are not associated with this secureanywhere complete keycode. Make sure you've created this user on http//my.webrootanywhere.com and try again." I have aleady done this, and it says my phone is protected, but I cant log in on my phone...what can I do?
I have noticed after updating WSA by downloading Version 184.108.40.206 over Version .95 that my WOT (Web of Trust) rating symbols next to the links when searching with IE 8 were missing. After looking at the "Protected Applications" in WSA the setting has changed from "Allow" to "Deny". I changed the setting back to "Allow" and the rating symbols appear. This was the only setting that changed. Is there a reason for this being the only setting changing after updating?
At mywebrootanywhere when I check it shows 3 computers 2 of which are the same one I just had my hard drive replaced. How do I get the old one to not show up I have a license for 3 computers and I want to add my sons laptop. As of right now I have 2 installations but it shows 3 .
I noticed in the forums that there are three version of Webroot Secure Anywhere: [list] [*]Essentals [*]Antivirus [*]Complete[/list]But when I go into the program, I can't tell which version I am running. Is there any particular place in the program where I can find this information out?
As there is a new update, I have been going around to my various machines in order to update them to the latest version. None of them are set to update automatically, which gives me a chance to evaluate a new versions stability prior to subjecting my 10 workstations to it. On two of them, it shows the update as being available but gives me an error when trying to download it. Something like “Webroot Cannot Be Updated At This Time”. I don’t know if it’s a server thing or if it’s on my end and wonder if anyone is experiencing this. Also interesting is that I downloaded the update and tried to install it on top of the current version and it would not install that way, making me believe the update is trying to contact something on the cloud and cannot.
Greetings - I've used Spysweeper WITHOUT Antivirus for several years. For antivirus protection I use a different product. I do NOT like or want to use one program for all my security ! I believe in the old proverbial phrase, "Don't keep all your eggs in one basket". Today, Spysweeper checked for updates and it said an update was available, so I accepted it. BAD IDEA, because now Webroot Spysweeper INCLUDES antivirus protection (SecureAnywhere). It is not a good idea to have multiple antivirus products running on the same PC. I removed Webroot and reinstalled Spysweeper. Unfortunately the antivirus part is included. HOW do I get JUST Spysweeper Antispyware WITHOUT the antivirus protection of SecureAnywhere? (Or do I have to forget about using Webroot's Spysweeper in the future entirely?)
I'm new. I instaled the Webroot, performed a full scan. Ok. Then I went on [url=https://mobile.webroot.com/info]https://mobile.webroot.com/info[/url] to see the other features. I tried the "locate my device" feature on "Lost Device Protection" tab 3 times, but it couldn't find it. Although it could find it for the "Scream" feature. Why?
User guide for Webroot Mobile was available on the old mobile forum. Unfortunately you have closed this forum in favour of Community Forums, OK why not. However user guide for mobile version is missing there. Under section user guides there are listed all your products except for mobile version. Therefore could you access the mobile version user guide again?
After a total 3 visits to best buy, this virus still hasn't been removed... It looks like they used atleast 4 different programs to remove it, but it still remains on my laptop. Heres what is says on the scan, copied any pasted: c:$mbr.1 Win32.Autolock.1 After it "removes" the virus and restarts the virus is still there after another scan... The malware also shows up on Windows task manager crss.exe winlogon.exe atieclxx.exe The processes don't have a user name and no description When I try to end them it says Access Denied even though I'm on the Administrative profile, the only profile on my laptop. Webroot finds the threat, but doesn't remove it, help
Testing SecureAnywhere on a HTC Sensation under Android 4.0. Following issues/questions: 1) Commands sent via web interface listed for everyone to see in notifications area. Any way to hide them? 2) Scream function is not working, might be OS/device specific? 3) While Lost Device Protection is turned on and i.e. Locate my device working fine, phone is still listed as "in need of attention", and how to fix icon reveals nothing. [Email address removed]
Webroot continues to be a double-edged sword for me. I've always had great difficulty navigating and finding things, and have a difficult time distinguishing the different opening pages. There should always be an easy way to (1) assess my own account and (2) gain access to help and support from webroot.com. My most recent example is that I lost Webroot on my other pc due to a computer problem and have to reinstall. I go to webroot.com, then mywebroot, and enter my email address and password. I'm now on the Secureanywhere page on that computer with four boxes - PC Security, Mobile Security, Backups, and Passwords. Nowhere on the site is there a link to help and support, or a place to find "community," or to gain access to all the Webroot tools and options I managed to find a link to reinstalling on another computer and thought I reinstalled webroot but it added the webroot as an additional pc rather than reinstalling. This was on Internet Explorer and now I want to
Hi all, Having the paid Premier version. I have set scheduled scans on a weekly basis. However every 7th day I am getting a warning that it is for a week when a scan wasn't run and I have to trigger it manually. It means that even if I have set weekly scans, they are not running. Daily update of definitions works fine, just the scans are problem. I am not sure but it might be that the problem with the missing scans began since update to 2.3.1336. Any clue to resolve it? Thx, pegas
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