Product Help & Discussions
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Webroot continues to be a double-edged sword for me. I've always had great difficulty navigating and finding things, and have a difficult time distinguishing the different opening pages. There should always be an easy way to (1) assess my own account and (2) gain access to help and support from webroot.com. My most recent example is that I lost Webroot on my other pc due to a computer problem and have to reinstall. I go to webroot.com, then mywebroot, and enter my email address and password. I'm now on the Secureanywhere page on that computer with four boxes - PC Security, Mobile Security, Backups, and Passwords. Nowhere on the site is there a link to help and support, or a place to find "community," or to gain access to all the Webroot tools and options I managed to find a link to reinstalling on another computer and thought I reinstalled webroot but it added the webroot as an additional pc rather than reinstalling. This was on Internet Explorer and now I want to
Hi all, Having the paid Premier version. I have set scheduled scans on a weekly basis. However every 7th day I am getting a warning that it is for a week when a scan wasn't run and I have to trigger it manually. It means that even if I have set weekly scans, they are not running. Daily update of definitions works fine, just the scans are problem. I am not sure but it might be that the problem with the missing scans began since update to 2.3.1336. Any clue to resolve it? Thx, pegas
[b][i]I have tried a couple of times clicking on the "Update software" button on the WSAC and have gotten the same message both times. The message was, "You are using the newest version of Webroot and this version no longer needs to update virus definitions. Threat protection is now performed "in the cloud" and is always up-to-date."[/i][/b] [b][i]So, that being said, why is there an "update software" button? (I know. Dumb question. Right?)[/i][/b]
Hello, I'm a little confused about whether synched files are securely backed up. Since all synched files are altered when a change is made, does that mean if a file is deleted, even if by mistake, it will be deleted on synched computers and online? Or if a computer breaks down and has to be reformatted, are the synched files online removed as well. I assume synched files are protected even if not on the Web archive as this would defeat the value of synching, but I've not been able to find this topic on Webroot documentation. Thanks.
I cannot find anywhere on the product website where I can give feedback to a real person so I am posting a concern here. I like Webroot have used it for several years and recommended it to others. my product is updated and since upgrading to SecureAnywhere it has not found one problem on my PC. scanning with the free Spybot Search and Destroy right afterwards I have found numerous malware and spy items that Spybot identified and removed. FYI ---------- (Title has been edited to better reflect the issue and for character limitations - Jim)
[b][i]I read in annother posting on the community site that someone had found an issue with the shutdown procedure on pcs after installing webroot. I, too, have that "issue", but although it is a bit of an annoyance sometimes, it is not really an issue for me. [/i][/b] [b][i]I was, however, wondering if there has been any "resolution", or "fix" as it were, to this issue. If so, it would be nice to know. If not, again, it is not anything with which I am overly concerned. Merely curious.[/i][/b]
My battle with a malware sent me on a path to WebRoot. The name of the malware has slipped my mind (that's good!), but it attacted all my .exe files. My computer was runing F-secure from charter, which did not block it or find it. The computer was also running iolo System mechanic. To rid the malware, I downloaded and ran MalwareBytes, which did stop the problem. I also ended up installing SpeedyPC Pro to finish the cleanup after the malware removal. Next, researched new protection for the PC and choose WebRoot (hooray!). No I am not employed by WebRoot, just enjoying it. Now, I have a subscription to System Mechanic 10 and SpeedyPC Pro. Which one of these will compliment Webroot the best? Or, maybe, I do not need either? From running both of them simutaneously, SpeedyPC seems to be doing a better job than System Mechanic. Looking for some good feedback. Neil
I use webroot complete today my compute basically froze, I had to hit the power button to shut it down. On restart it would not show desktop but the webroot pop up showed up saying im secure. I went into safe mode trying to figure out what was wrong and after trying many things I decided to uninstall wbroot and see. After I uninstalled restarted computer and it startted right up don't know if it was a bug or a glitch but I have reinstalled complete again and I am hoping it doesn't happen again.I am using windows 7 64 bit webroot secureanywhere complete and malwarebytes free. I ran a webroot scan, malwarebytes full scan, and a hitmanpro on demand scan all came up clean.
I spent hours trying to get iTunes reloaded after some issues with its file listings. When I went to Best Buy's GeekSquad for help, they advised my hp laptop was infected with a virus (not identified) that had scrambled my operating system (Windows 7 (x86). My data was backed up and Win7 reinstalled. When my data was returned to the laptop almost every file showed a duplicate (.old). I have spent many hours removing this excess 'chaff'. My only protection was Webroot, installed by Best Buy when I bought the laptop last May. They still love Webroot, but I'm so convinced anymore. What do you recommend as backup? Webroot is running all the time............... Suggestions are welcome. :)
i mentioned this in the wsa forum on wilders forum but thought i would put it here also. when installing wsa complete and then installing the toolbar/password manager it installs in firefox fine on the admin account(win 7 64&32) but when i go to the standard account its not in firefox?hope this gets fixed someday.
Hello @ all, I' am a new user of WSA from Germany. Please kindly advise me, how I can report a false blocked website to Webroot? In WSA Complete is a tool to send malicious files, but I can't find a way to report a false blocked websites. Thanks and best regards Dabu
I have installed WSA Essentials 2012 and have a question/concern regarding the firewall. I have set the firewall mode to "Warn if any process connects to the internet unless explicitly allowed". This seems to be working each time I open a new appliction (that needs network access) I get a popup asking if I should allow it. So far so good... However, I noticed in the popup that there is a line stating "Allowing in 60 seconds" and this counts down to 0 and then allows access. After the 60 seconds the dialog box is recreated on the screen and the countdown start again (it does this a couple of times), though after the first 60 seconds the app is granted access. This does not seem like a secure feature. If a unwated app tries to send information and I am away from the screen, it will be allowed in 60 seconds? Can anyone confirm that this is the way this works? Is there anyway to change the behavior to not allow the connection by default? Unless I am not
Hi there I was wondering if there is any way to disable or prevent WRSyncManager.exe from running? I cannot find a way, either overtly or view the 'back door', to prevent this .exe from running Now, before the storm of questions as to why I would want to do so, that it defeats the whole object of the Backup & Sync functionality, etc., please just accept that I have my own, considered reasons for asking/wanting to, and that I do not want to start a polemic surrounding the merits or not of these reasons, but rather get answers to my question so that if necessary I can lodge a formal request for the introduction of this fucntionality to be considered for addition to a future version. I , personally, think that it would be good to have such a configuration option, perhaps in Settings or a slider at the top of the Backup & Sync panel, to allow the user to disable or enable (enabled is suggested as the default) this functionality if, for some reason, they wish it. In my vie
When I install new trusted software OR update existing software, is there a way that I can pause WebRoot to make sure it doesn't interfere with the installation/upgrade process? I don't think shutting it down is a good solution. The software should have a "[b]allow trusted software to install/update[/b]" button to insure that the software is installed/updated correctly. Please advise.... Thanks!
Just a question and I think I know the answer...my wife and both sons (college age) have internet security programs that are about to expire. I am considering WSA Complete...they basically need "set up and forget protection". They all have MBAM-Pro (real time) and I would think that combination would be enough. The wife does some banking on line, not a lot. Since I have only been using WSA Complete 2 days, and like what I see, just considering the move. Thanks in advance for any input.
Hello All! I am a technician that works on computers daily, and I have come across some issues I think are directly related to Webroot. I have noticed computers not booting to OS, and hanging at a black screen before loading user profiles. This has happened on several systems I have worked on, and the only fix that will allow them to boot is REMOVING Webroot! The only reason I believe it to be cause of Webroot, is because myself and my fellow technicians have tried every possible way to get them to boot (no hardware issues found), and 10 out of 10 computers, with removal of Webroot, then booted to OS with no issues. I like webroot, recommending it always as top antivirus and have been putting it on 8 out of 10 computers I have fixed, but I do not want to keep installing it when it causes such problems. Any insight/help would be greatly appreciated. ---------- (Title has been edited to better reflect the issue - Jim)
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