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Webroot continues to be a double-edged sword for me. I've always had great difficulty navigating and finding things, and have a difficult time distinguishing the different opening pages. There should always be an easy way to (1) assess my own account and (2) gain access to help and support from webroot.com. My most recent example is that I lost Webroot on my other pc due to a computer problem and have to reinstall. I go to webroot.com, then mywebroot, and enter my email address and password. I'm now on the Secureanywhere page on that computer with four boxes - PC Security, Mobile Security, Backups, and Passwords. Nowhere on the site is there a link to help and support, or a place to find "community," or to gain access to all the Webroot tools and options I managed to find a link to reinstalling on another computer and thought I reinstalled webroot but it added the webroot as an additional pc rather than reinstalling. This was on Internet Explorer and now I want to
[b][i]I have tried a couple of times clicking on the "Update software" button on the WSAC and have gotten the same message both times. The message was, "You are using the newest version of Webroot and this version no longer needs to update virus definitions. Threat protection is now performed "in the cloud" and is always up-to-date."[/i][/b] [b][i]So, that being said, why is there an "update software" button? (I know. Dumb question. Right?)[/i][/b]
[b][i]I read in annother posting on the community site that someone had found an issue with the shutdown procedure on pcs after installing webroot. I, too, have that "issue", but although it is a bit of an annoyance sometimes, it is not really an issue for me. [/i][/b] [b][i]I was, however, wondering if there has been any "resolution", or "fix" as it were, to this issue. If so, it would be nice to know. If not, again, it is not anything with which I am overly concerned. Merely curious.[/i][/b]
Going to port this over from Wilder's Security Forum perhaps Webroot Can help.. [url=http://www.wilderssecurity.com/showthread.php?t=309292]http://www.wilderssecurity.com/showthread.php?t=309292[/url] When I try to run a search from yahoo or bing no results are being displayed at all. Google was Working but they changed things and it no longer works it used to.. This only happens if you use Outpost Firewall and if you have Web Protection installed and enabled. I have tested both Secureanywhere Antivirus (220.127.116.11 Version) and Beta 18.104.22.168 with SafeOnline aka Identity & Privacy.. ==== Outpost Firewall - No Web Protection Installed SecureAnyWhere Antivirus Search Results from Bar and Search Results from Pages work correctly, Have Green Checks Marks etc next to them if safe. Aka Or SecureAnywhere Complete/Essentials with SafeOnline Search Results from Bar / Page Work Correctly SafeOnline features worked correctly has https site Icon would show protected. ===== Outpost Web Prote
I use webroot complete today my compute basically froze, I had to hit the power button to shut it down. On restart it would not show desktop but the webroot pop up showed up saying im secure. I went into safe mode trying to figure out what was wrong and after trying many things I decided to uninstall wbroot and see. After I uninstalled restarted computer and it startted right up don't know if it was a bug or a glitch but I have reinstalled complete again and I am hoping it doesn't happen again.I am using windows 7 64 bit webroot secureanywhere complete and malwarebytes free. I ran a webroot scan, malwarebytes full scan, and a hitmanpro on demand scan all came up clean.
Hello, I'm a little confused about whether synched files are securely backed up. Since all synched files are altered when a change is made, does that mean if a file is deleted, even if by mistake, it will be deleted on synched computers and online? Or if a computer breaks down and has to be reformatted, are the synched files online removed as well. I assume synched files are protected even if not on the Web archive as this would defeat the value of synching, but I've not been able to find this topic on Webroot documentation. Thanks.
I cannot find anywhere on the product website where I can give feedback to a real person so I am posting a concern here. I like Webroot have used it for several years and recommended it to others. my product is updated and since upgrading to SecureAnywhere it has not found one problem on my PC. scanning with the free Spybot Search and Destroy right afterwards I have found numerous malware and spy items that Spybot identified and removed. FYI ---------- (Title has been edited to better reflect the issue and for character limitations - Jim)
Hi there I was wondering if there is any way to disable or prevent WRSyncManager.exe from running? I cannot find a way, either overtly or view the 'back door', to prevent this .exe from running Now, before the storm of questions as to why I would want to do so, that it defeats the whole object of the Backup & Sync functionality, etc., please just accept that I have my own, considered reasons for asking/wanting to, and that I do not want to start a polemic surrounding the merits or not of these reasons, but rather get answers to my question so that if necessary I can lodge a formal request for the introduction of this fucntionality to be considered for addition to a future version. I , personally, think that it would be good to have such a configuration option, perhaps in Settings or a slider at the top of the Backup & Sync panel, to allow the user to disable or enable (enabled is suggested as the default) this functionality if, for some reason, they wish it. In my vie
i mentioned this in the wsa forum on wilders forum but thought i would put it here also. when installing wsa complete and then installing the toolbar/password manager it installs in firefox fine on the admin account(win 7 64&32) but when i go to the standard account its not in firefox?hope this gets fixed someday.
Hello @ all, I' am a new user of WSA from Germany. Please kindly advise me, how I can report a false blocked website to Webroot? In WSA Complete is a tool to send malicious files, but I can't find a way to report a false blocked websites. Thanks and best regards Dabu
When I install new trusted software OR update existing software, is there a way that I can pause WebRoot to make sure it doesn't interfere with the installation/upgrade process? I don't think shutting it down is a good solution. The software should have a "[b]allow trusted software to install/update[/b]" button to insure that the software is installed/updated correctly. Please advise.... Thanks!
As you can see from the post I made about WSA discounted prices, I could get WSA Complete for $39.99 [url=http://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Discount-Prices-On-Webroot-SecureAnywhere-Complete/td-p/622]http://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Discount-Prices-On-Webroot-SecureAnywhere-Complete/td-p/622[/url] I am running WSA Essentials and I like it. I do not need all the add-ons that Complete has. (Password, Android & iOS protection). I can use the extra online storage. For password protection I have been using RoboForm for the last 5 or so years. The Military Bases only sells Complete. If I bought WSA Complete can I disable the add-ons, mainly password protection so it does not interfere with RoboForm?
As long as you have the latest version of SecureAnywhere installed, the Webroot Toolbar is fully compatible with Firefox 9 and above. If you still do not see the Webroot Toolbar in Firefox there are steps you can take to restore the toolbar.
One of the strengths of a forum is that answers to questions don't go to one person. When a question is answered, the answer is there for all to see. The Search box at the upper right might just find your answer for you, so take a look at it if you have a question. This post will be updated with various Common Topics as a quick source of immediate information. [b]Turning the app off[/b] Some people have expressed concern over the icon in the notification bar, or slowing down their device, or consuming battery. So let's address all three of these... Because it is a security application, it would not be very effective if it were just turned off. So we don't let it turn off. If you do not wish to see the icon in the notification bar, you can go into the app, to the main screen, and press the menu button on the device. Tap the "General Settings" menu, then uncheck the only item: Persistent status. This will remove the status icon from the notification bar and only alert you w
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