Product Help & Discussions
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Advice to Prevent Phish Tests from Overwhelming Help Desk
Every time we push a phish test our help desk is inundated with tickets from clients “helpfully” informing us that they discovered a phishing email in their inbox.We’ve tried distributing the phish test over the course of a month to keep volume down, but that just spreads out the tickets.We have a few ideas we’re kicking around, but wondering if others have good strategies already in place. Thanks!
Ratings are temporarily unavailable. Wait for service to be restored or find more information here.
Hi,Some times my webroot extension show “ Ratings are temporarily unavailable. Wait for service to be restored or find more information here . “ but when i close tab and open url at new tab, it is correct .why? Thanks ,Amir
Distribution to users without company email
Hi,I have many part-time employees that do not have a company AD account and email address as their job functions do not require it. What is the best way to get them into a Campaign since public emails are not supported? I’m not going to create 100+ email accounts (and train those employees on how to use/access company email) simply for training modules.Thanks in advance for any ideas.
I'm receiving the error... Information has not been verified yet
On my Samsung S22, after install, I’m receiving the below error message. Whatever I try, I cannot get to the login screen.New account created, I do not have any other security app installed, no ads blocker app, etc.Please advise.“Information has not been verified yet”
FAQs and Troubleshooting Guide Universal Reporter 1.3F.A.Q.
We have just put together a guide collecting and answering the most commonly asked questions for Universal Reporter 1.3: Webroot™ Universal Reporter Troubleshooting FAQs Help Categories:Setup & Installation Issues Report Templates & Scheduling When Reports Do Not Run File Location Information Outputs 1.Setup & Installation Issues Q. When I download the installation MSI package from the Webroot website and run it, it says that the same version is already installed and offers to uninstall or repair the installation. How do I get the latest version of the product?A. Browsers often cache downloaded files and images. This prevents getting the latest package.To ensure the latest package is used, it is recommended to clear the browser cache prior to downloading the latest version. This can be done by visiting the browser settings. Q. Is there important information I need to know regarding the installation of the product?A. The product is
Uncategorized and does not Exist does not show on block page
The block page category function does not work for uncategorized sites. The user and tech had no idea why the page is being blocked. On that if a URL does not resolve there should be a Category as well. People will typo URLs and think the page is blocked when it is just them going to the wrong place.
Where I can find Webroot event format
Hi, there:I have been looking for the structure or format of webroot event log and havent find anything yet. I need to now if uses Syslog or CEF or LEEF or log4j or any other standard to write logs, and the fields that are logged to the files by events (Operational, system, Threat and so on).Thanks in advance
iPhone 12 pro security?
Recently, my wife lost her iPhone 12 pro and it is showing offline. It was fully charged earlier in the day so it was destroyed by someone or turned it off. Wouldn’t it be a helpful iOS feature to enable password protection to turning the phone off?This would essentially make the phone location known as long as there was battery life. Are there any security reasons Apple wouldn’t add this? I’ve sent it in as a feature request but surely I’m not the first person that has thought of this, right?
Webroot Secure Anywhere failed to install on Android LG ThinQ Phone
I just tried to assist my friend by adding Webroot SecureAnywhere to his Windows PC and his LG Android phone, similar to what I have (except I have an Android Pixel 4a phone). The windows installation on his PC went fine and it is working properly. However, The installation on his Android LG ThinQ phone failed with:oauth2.webrootservices.com sent an invalid responseERR_SSL_PROTOCOL_ERROROf course, it is the lame NEW browser-type mobile app that is massively inferior to the previous standard app. I can still install the old standard app (until August 2022) and it looked to work including acceptance of the Keycode but immediately directed me to the upgrade to the new lame app which immediately fails as above every time. The phone was cold booted a few times too - no help. My friend paid for mobile protection but is not getting it. Any ideas? Thank you.
Repeating connection allowance
certain programs ( Office, one Drive, etc etc) are asked to be connected, just once or permanent. I click on permanent, but the next time I revisit the computer same thinks are happening. I must say, ever since the last major upgrade there are lots of problems, like the webroot signs keeps repeating itself on the taskbar many times ………, something needs to be investigated and fixed. In my eyes Webroot was one of the best Systems, but now it is a pain in the You know where.
2 questions what is going on with Webroot?
2 questions 1st.? I had to update and sign into android phone app was this really webroot and did I get a new webroot app or something? 2nd ? I kept /keep getting a prompt to sing into webroot account on my desktop the prompt tells me to sign into my webroot account when I go to the account even via webroot I get to a place that is sign into webroot carbonite and I try to sign on there but cannot Is my webroot account still good
Widget on desktop!?
After last Win 10 update to 21H2, I noticed a tiny widget?… ( 1/8” translucent spinning circle, 1/2” from left border, & 2 58” from screen bottom). Check your own desktop Closely , before you answer this!I only use Google Chrome, and haven’t visited any new websites. I did a negative Full scan. In the old Win7 days, CCleaner would remove Widgets..., but caused system problems…!Also in the Win7 days, I had An AV that put a Large spinning Widget on the desktop. I thought this may be a new WSA feature, or how do I get rid of This?BTW- I tried doing a Snip, but it didn’t show?
If I purchase a digital copy of Webroot from Amazon, does the license begin when you download it?
When you purchase a digital copy of Webroot from Amazon do they send you a Key Code and download link? My current Webroot license doesn't expire for 2 more months and I want to wait to activate the new license until my current one expires.
Check Security Updates log
Hi all,I am fairly new to webroot management. I want to know if there is a possible way to find out the history of updates on the webroot software for end users device as well as for the updates on the admin portal. I have access to webroot admin console. Any suggestions are helpful.Thanks.
Temporary Activate "Open" option on Client Machine
Hi All,Good Day. I am looking for a solution on Webroot EndPoint Protection CE 21.4 Client which allows me to temporary allow a client machine to open settings> Advance settings and change the schedule time. Once user sets the schedule time as per their requirements, I can again revoke access for client machine. Currently when user tries to Open webroot from notification are, they get the message “You don’t have permissions, contact your system administrator” Somewhat like that. Thankyou!
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