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I put in Webroot Secure Anywhere on my Windows 7. Immediately upon trying to use Chrome the screen went blank and a warning "WRSA.exe was terminated becaust it was deemed harmful by Active X Virus control" came on the screen from Bit Defender. I called Webroot and even with them controling to computer there was not found a way around this. I then called Bit Defender and there response was that WRSA was a collection of items and they could not access those things. So at that point I uninstalled Webroot and low and behold my Chrome access came back. Does anyone know of a solution that a person with very limited computer knowledge could use?
Ok so i bought the subscription for three devices. Now i cant seem to figure out how to put it on my ipad or iphone i downloaded the app it ask me to log in, but then once i do no matter what i try to do it go right back tolog in. What i am i doing wrong??
Hi, For a year and a half now, I can click on one to three websites...then I get a light blue screen that will not allow me to go any further. I then have to click out of AOL or Internet Explorer (It doesn't matter what search engine I'm using) and restart my internet connection. On some channels like YouTube, I can stay on as long as I don't switch websites. I've run every single test in my HP Computer in addition to the basic Clearing History and Defragmenting. I've used every single program in System Mechanic and Optimized my computer with every single advantage that my Webroot Secure Anywhere Complete has to offer... Yet the problem still exists! I've got a AMD Athlon II x 4 processor... No problems with hard drive corruption...No known viruses...No RAM problems to be found... It's driving me nuts! Anyone have any ideas? Thanks! Dave at :) **Dave, I removed your email address from the post.&n
I am trying to reinstall SecureAnywhere and and am unable to uninstall as a first step. When I attempt to uninstall I receive this message: “it is necessary to log in as an administrator to access this feature”. I am full Admin on this machine. I get this using message using every method to uninstall.I have tried the standard uninstall in“Apps and Features”.Using command prompt as administrator in safe mode with networking "C:\Program FilesWebroot\WRSA.exe" –uninstall.In safe mode with networking trying to delete the folders manually as per this thread: https://community.webroot.com/webroot-business-endpoint-protection-20/unable-to-uninstall-287436 but when trying to delete C:\Program Files\Webroot I get a error message that the folder is in use. This is with Webroot disabled in the startup and task manager. And in checking the processes to confirm it is not running.Any ideas would be greatly appreciated. I have opened a ticket with support and also tried calling but after a long wait
I need to remotely uninstall Webroot SecureAnywhere from 135 devices on a domain. I do have the ability to do this via a RMM so if there are any scripts or software that can accomplish this with silent or no reboot switches that would be great. Thank you!
Hi, We've received a new 2017 Macbook (no touchbar) with Sierra installed. For some reason we can't get Webroot installed on it. At first when we run the .dmg, it would open, activate and before it would run the automatic scan, it shuts down. No icon in the taskbar at the top is showing. Can't open the program itself. Only the service is running in the Activity panel. We can only remove the incomplete installation via Safe mode. Tried to drag and drop the app into the Application folder and start the app, but that also doesn't work. Enabled the Root user and tried to install it, but that gave us the same scenario as above. Latest version of Webroot has been downloaded.
I am currently running Windows 10 Pro Version 1903. I will soon do the feature update to either Version 1909 or Version 2004.Do I either have to or is it advisable to uninstall and reinstall WSA after I do the Windows 10 feature update to either Version 1909 or Version 2004?Is WSA Compatibility with Windows 10 Version 2004?
My boyfriend is having issues with Webroot taking up too much CPU usage while running a scan. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/23139i88010BB2DBE8E737.jpg[/img] Hes had problems ever since he upgraded to Windows 10 from 7 on his HP laptop. This screenshot is him running a scan. Hes been complaining of poor computer preformance and notes that it only happens when he has webroot running and it happens a lot while webroot is idle and not scanning. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/23140i746811CC01CC6CBC.jpg[/img] This what it looks like after he stopped a scan. He has to stop webroot from running at all to get any kind of computer preformance back. Now me on the other hand, I still have not upgraded and I am using Windows 7 with no issues. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/23144i57AA70A4B8BCD915.png[/img] This is what Webroot looks for me while idle, alwa
I went in to the GSM console 3 days ago and whitelisted several a couple for a site yet when I look at Webroot on one of those endpoints nothing shows up under Block/Allow files. It is all done via the GSM because when I try and and "allow" files on the endpoint it says I can't and that they must be added via the console. So.... what am I doing wrong?
I tried to submit this via a support ticket but it doesn't allow me to enter my password. I uploaded one of the files, spriter.exe, to virustotal.com and it is only hitting on webroot so I'm thinking false positives. Here is scan info from my log: Mon 2017-04-24 16:03:51.0632 Performing cleanup entry: 8 Mon 2017-04-24 16:03:51.0927 End passive write scan (6 file(s)) Mon 2017-04-24 16:03:54.0036 Scan Started: [ID: 406 - Flags: 1575/128] Mon 2017-04-24 16:04:35.0520 Infection detected: c:program filescanonprint studio procnpspapp.exe [MD5: CD90CC76609BEDB3C96D02A222840308] [3/00091411] [W32.Trojan.Gen] Mon 2017-04-24 16:04:35.0520 Infection detected: e:steamlibrarysteamappscommoncommand modern air naval operationscommand.exe [MD5: 899C8F65A68D4338D6A0DA097A3EDDB1] [3/10081001] [W32.Trojan.Gen] Mon 2017-04-24 16:04:40.0929 Infection detected: c:usersandroappdata oaminggamemaker-studioyycwindowsuapexex86winuaprunner.exe [MD5: 20FBBF64F5E1DF867E0005AF031D6B19] [3/0008001
This article has been reviewed and updated on February 28th, 2020 by APruneau. Question How many computers can I protect? How do I protect additional computers? Answer Webroot security software is available with several types of licenses that allow you to install it on up to five computers. If your license is for only one computer, then you cannot install it on additional computers. Click here to view and upgrade our different license options. If you purchased the Webroot security software online: you should have received an email from Webroot with download instructions. This email indicates if you purchased a 1-User Pack (license for one computer), a 3-User Pack (license for three computers), or a 5-User Pack (license for five computers). If you purchased the Webroot security software from a store, the product packaging shows the number of licenses on bottom, front of the box. The box shows either "5 User," "3 User," or "1 User." If you are currently using Webroot SecureAnywhere
Hello, I just noticed that my Webroot extension is flagging my personal website as suspicious. I've seen on other threads that there is a form to submit to have the website reclassified, but I want to make sure there is not something I'm missing before I file the request. What are the reasons a website would be flagged suspicious and is there anything in particular I should look for to make sure it doesn't need additional attention before filing for the change? I ask because, while I know my website has a lot of links (it is a personal portfolio, so the main goal is to gather together in a single space a catalog of all my online publications), I have checked each of these links individually and found them to be, on their own, flagged as safe. So what else would I be missing from my end? Thanks!
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