Product Help & Discussions
Questions About a Webroot Product? Start Here!
How many computers can I protect? How do I protect additional computers?Knowledge Base
This article has been reviewed and updated on February 28th, 2020 by APruneau. Question How many computers can I protect? How do I protect additional computers? Answer Webroot security software is available with several types of licenses that allow you to install it on up to five computers. If your license is for only one computer, then you cannot install it on additional computers. Click here to view and upgrade our different license options. If you purchased the Webroot security software online: you should have received an email from Webroot with download instructions. This email indicates if you purchased a 1-User Pack (license for one computer), a 3-User Pack (license for three computers), or a 5-User Pack (license for five computers). If you purchased the Webroot security software from a store, the product packaging shows the number of licenses on bottom, front of the box. The box shows either "5 User," "3 User," or "1 User." If you are currently using Webroot SecureAnywhere
Need to remotely uninstall Webroot from 135 devices on a domain.
I need to remotely uninstall Webroot SecureAnywhere from 135 devices on a domain. I do have the ability to do this via a RMM so if there are any scripts or software that can accomplish this with silent or no reboot switches that would be great. Thank you!
Whitelisting Files and Folders
I went in to the GSM console 3 days ago and whitelisted several a couple for a site yet when I look at Webroot on one of those endpoints nothing shows up under Block/Allow files. It is all done via the GSM because when I try and and "allow" files on the endpoint it says I can't and that they must be added via the console. So.... what am I doing wrong?
WSA Compatibility with Windows 10 Version 2004
I am currently running Windows 10 Pro Version 1903. I will soon do the feature update to either Version 1909 or Version 2004.Do I either have to or is it advisable to uninstall and reinstall WSA after I do the Windows 10 feature update to either Version 1909 or Version 2004?Is WSA Compatibility with Windows 10 Version 2004?
Webroot Security Complete on a Chromebook
I just purchased the Samsung Chromebook Plus. Since it had the google play store I decided to install Webroot Secure Anywhere. After the install I started getting notifications about the "The device administrator settings are unsafe". I can't find where I'm suppose to change this, and when I click the "Fix this now button" it just takes me back to first screen (doing this loop over and over) After this message I started having a few other things act weird (Keyboard didn't want to type. On screen keyboard wouldn't pop up to type etc). Has anyone else had this issue? Is it safe to leave things as they are for now, or does this put the device in vulnerable state, making it easier for a virus or something else to leak in? If you know of a fix that would be awesome!!
Webroot 220.127.116.11 compatiable with MacOS Monterey
Anyone have any information regarding Webroot SecureAnywhere 18.104.22.168:1607 (SecureAnywhere CE 21.4) compatible with the latest MacOS Monterey 12.2? Do not want to install Monterey if Webroot isn’t going to run or has problems, like it did with Big Sur initially and therefore I didn’t have any security software running on my mac until Webroot updated to a new version. Thanks.
SecureAnywhere Mobile Scan Freezes at SD Card
Running SecureAnywhere Mobile Premier on Droid 2. Last few days, when I begin a scan, it does fine until it gets to the SD card - then it just ist there and does nothing - except drain the battery! Just let it run overnight - same thing - it didn't move. Would reinstall fix or is there a better solution?
Unable to uninstall to reinstall SecureAnywhere W10
I am trying to reinstall SecureAnywhere and and am unable to uninstall as a first step. When I attempt to uninstall I receive this message: “it is necessary to log in as an administrator to access this feature”. I am full Admin on this machine. I get this using message using every method to uninstall.I have tried the standard uninstall in“Apps and Features”.Using command prompt as administrator in safe mode with networking "C:\Program FilesWebroot\WRSA.exe" –uninstall.In safe mode with networking trying to delete the folders manually as per this thread: https://community.webroot.com/webroot-business-endpoint-protection-20/unable-to-uninstall-287436 but when trying to delete C:\Program Files\Webroot I get a error message that the folder is in use. This is with Webroot disabled in the startup and task manager. And in checking the processes to confirm it is not running.Any ideas would be greatly appreciated. I have opened a ticket with support and also tried calling but after a long wait
Webroot not working after updating to Monterey
I updated my iOS to Monterey this past Wednesday and now my Webroot isn’t working. Have noticed that Webroot isn’t addressing this issue at this moment for some reason. ??? Should I uninstall and reinstall my Webroot at this time? Should I wait to do anything as Monterey is a brand NEW software update for Macs?
How do I change or remove the finger-swipe code I have to enter to open my phone screen?
How do I change or remove the finger-swipe code (9-point map) I have to enter to open my phone screen each time? When I installed SecureAnywhere on my Moto X, it gave me the option of setting up a swipe pattern on a 9-point map, which I did. Now I want to change the pattern or just skip it altogether, but I can't find that option in settings.
Downloading and running the installerKnowledge Base
[b]This solution addresses Webroot SecureAnywhere Business – Endpoint Protection[/b] You can deploy the SecureAnywhere installer file using one of these methods: [list] [*]Install SecureAnywhere on each endpoint. [*]Send emails to end users, so they can install the software by clicking on the link provided in the email template. [*]Rename the executable file using your keycode. This method is useful if you plan to use your own deployment tool and if you prefer not to use MSI commands to run the installation in the background. [*]Use additional commands with the executable file to deploy it in the background. [*]Use command-line options with the installer to deploy to endpoints that are behind a proxy server. [/list][b]To use the SecureAnywhere installer:[/b] 1. On the endpoint, download the SecureAnywhere installer file. The installer file is available from the [b]Resources [/b]tab or by clicking this link: [url=http://anywhere.webrootcloudav.com/zerol
need removal tool
Is there a Webroot secureanywhere removal tool? I seem to have a broken install. I was messing with deployment tools testing the msi deployment. Webroot secureanywhere is running, I see the icon and can open it. It's not showing up in the console online though. I tried using the msi /x option to remove it but it tells me that it's only valid for products that are currently installed.
Annoying notification showing several times a day
The following pop-up appears on Windows 10 several times a day: [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/34148iDB0095DBADFD3153.png[/img] How do I make it stop? If I can't stop these annopying pop-ups without installing your stupid browser extensions then I will have to uninstall the software completely. This is unacceptable.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.