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📊 2023 OpenText Cybersecurity Threat Report: Share, Discuss, and Win!

3 days ago

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Questions About a Webroot Product? Start Here!

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cyberwaspFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Synology NAS

Was just wondering if Webroot might release a version for Docker. If not, is there a way using the routers ports to direct traffic through the pc before reaching the nas leting webroot the chance of stopping a threat???

9 months ago

diverjerNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot displaying the UAC prompt on reboot

Webroot wants to make changes to windows at every boot of Windows 10. I have to click yes each time for Webroot to load. This is something new either from my update KB 5013887 or a change in Webroot code. Also, had another issue, but that is in a separate post after this update. Tries 3 times now and always get asked by Webroot to make changes, I don’t want to change my UAC settings because of this issue.

9 months ago

hoyhsiehNew Member

asked in Webroot® Consumer/Business - for Macs

Will downloading Webroot on my Macbook slow it down and prevent me from doing back-up?

After I downloaded Webroot on my MacBook, I found it difficult to do back-up, do you have any solutions? Thanks

9 months ago

MrfysLawNew Member

asked in Webroot® SecureAnywhere™ - Antivirus for PC Gamers

Purchasing/Installing Webroot

Hello! I bought a new laptop through BestBuy. With it, came 6 months of Webroot Antivirus. However, every time I try to activate it, it does not show up as an actual product. BestBuy couldn’t help me, so I decided to purchase Webroot on my own. However, when I tried to purchase WebRoot’s “Antivirus for gamers” using this link; Antivirus for PC Games Without Performance Impact | Webroot ; I was hit with a “cannot be processed” error which told me to try my purchase again. So I did. Again, same issue. However, my bank was charged for the original $29.99 cost. Why do I worry I am getting scammed while trying to buy a product promising to help me prevent scams? Please help me figure this out, as it is incredibly frustrating now having to wait for my claim with my bank to finish while still needing anti-virus software. I have been told WebRoot is the best, which is why I am here. But now I am having seconds thoughts.

9 months ago

efuru6New Member

asked in Got a Question?

How to remove webroot reminder to install

Here’s the issue: I no longer use Webroot. I have a new provider. The reason you ask? In 2021 I paid for the Webroot protection through Best Buy. I went to the store and verified that fact. Every time I logged in on my desktop, I would see a reminder telling me I no longer had protection. I spoke to the Geek Squad and they wrote down a link for me to use. It didn’t work, so in 2022 I got a new provider. I uninstalled Webroot, but I still get reminders every day, sometimes more than one. I just want the reminders to stop. Any suggestions?Thank you for your time.Cheryl

10 months ago

cyberwaspFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Exceptions

I usually run NVinstall to update my graaphics driver but afteer getting Webroot it flags it as a virus. is there a place to enter exceptions in webroot. TIA

10 months ago

35thparallelNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

Can webroot cause -- or allow -- an unwanted ocx8 file to be created in syswow64?

Occasionally an ocx8 file is created in syswow64 folder. When that happens a database program I use loses some functionality. I have to rename the unwanted ocx8 file and re-register the correct ocx8 file with the program that uses it. Support at the program I use says webroot may be causing this issue -- it only happens occasionally. Can webroot create files or somehow cause files to be created that I don’t need that mess up my database program’s functionality? I’ve used webroot for several years and this problem started a couple of years ago--only happens occasionally, however. I’m not really conversant in the inner workings of my computer--just need the programs to run without too much hassle. Thanks for any input.

10 months ago

Nin10doFanBoiNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

Why is FNFBot20 marked as "Win32.LocalInfect.2"?

I was just trying to get FNFBot on my PC and Webroot keeps marking it as a “Win32.LocalInfect.2” virus.

10 months ago

FalconNew Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Create a NEW My Account?? Why? Is this May 2022 popup even from Webroot?

I have had a Webroot account for years now, but each morning for about the last week when I start my Windows 10 PC, this popup appears telling me to “click here” to “create a NEW My Account.” Is this (late May 2022) popup even from Webroot? If it is, why am I being asked to create an account when I already have one (sounds highly suspicious to me)? If the popup is not from Webroot, what steps should I take to eradicate the little vermin? Thank you.

8 months ago

GraemeFresh Face

asked in Webroot Mobile Security for Android

M DowneyFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

New update not working

New upgrade not working for Samsung S 22 plus says website not verified? whats the solution.

8 months ago

bjhNew Member

asked in Webroot Mobile Security for Android

renewed subscription for android but keep getting request to update

get an note important update available from secureanywhere. I click on continueit takes me to get the new app, i click on that shows webroot mobile security. I select open, then get the option to uninstall old app. I select that and say ok to unistall app, it doesn’t do anything just sits there

9 months ago

magrittianNew Voice

asked in Got a Question?

*Secure Erase feature not working and/or erasing large files too quickly?

Hi everyone, I am trialing the most recent version of Webroot I S Complete and had a question about the Secure Erase feature. I noticed when I put it on 3 or even 7 (max # of overwrite) Webroot seems almost waaay too quick to shred the file. I noticed this especially on say files around 1gb in size (even video) If talking specifically about the max overwrite of 7 passes, is this normal for it to be so quick?? I’ve had a few other file shredders that I sometimes use too, and if I chose either 3 to 7 wipes they take significantly longer (maybe minute or two) Anyway, just wondering if anyone else has noticed this and if I need to put a support ticket in? Btw, here is a link that someone else brought this up longer ago for more details: Thanks all of you for being great help and take care today! Jeff 🙂

10 months ago

NoxyniteFresh Face

asked in Got a Question?

Iphone and Ipad?

The update is only for iPhone and iPad only? I can't use for for android anymore?

10 months ago

mfleck_2000New Member

asked in Got a Question?

Keep getting notification on my phone: SecureAnywhere Important Update Available

This notification is relentless, alerting me every five minutes! I’m not 100% sure it’s even coming from Webroot. It’s telling me to download the new app from Play Store, Launch the new app and create an account (already have an account, why is it asking me to create a new account?), and remove the retired app. Is this really coming from Webroot, or am I being scammed?

5 months ago

MajorHavocCommunity Expert Advisor

asked in Webroot® Consumer/Business - for Macs

WSA is almost always orange, even when nothing found.

I know I have discussed this before, but I am still seeing this behavior, I still think it is a bug, but it makes the tool annoying because IMO it is always crying wolf. A scan just completed and it was “green.” Another scan started almost immediately, and everything orange immediately to start (as seen below.) Even after a green scan just finished, the color of Webroot app was, and is still, and is almost always orange. This makes no sense to me. What actually is going on here and what is the app actually trying to indicate here going orange after a green scan? The results tab was also empty FYI.Then, after the scan shown below detected no threats, everything went back to green, until the next scan started, and then orange again. But it does not always do this, just most of the time.So why is it orange immediately after a green scan? That makes no sense, and causes me to “run and check it” when I really do not have to. But how would I know if it is a false orange or a real threat?

10 months ago

SkyeMoNew Voice

asked in Webroot Mobile Security for Android

How to use DuckDuckGo with new Webroot mobile browser

How do I encorporate DDGo into the nrwy Webroot android mobile security browser?

10 months ago

magrittianNew Voice

asked in Got a Question?

*Firewall not working in according to PCMag review

Hello there 🙂 I am trialing Webroot I S Complete again--I was a past user and really liked it a few years ago and coming round to possibly getting it again. I recently read Neil Rubinking’s in depth review of Webroot and he mentioned the firewall wasn’t working at that point in time, which seemed pretty concerning to me. Just wondered if users were ever notified/aware of this issue during that time? And also, if it has been fixed? Thank you for your past helpful hints on this forum and for reading my question. Sincerely,Jeff

10 months ago

gluefingersNew Member

asked in Webroot® SecureAnywhere™ - Complete

new Webroot App screwed up everything

Jusrt tried installing the new Web app you wanted me too. Now I can’t uninstall the secure anywhere app; I can NO LONGER login with my password & am I supposed to do this on all my devices as so far my phone & chromebook are screwed up!!? Please advise & solve or refund my $$. A company is only as good as their support - so far it has been a nightmare. An hour looking for answers that should have been a breeze. Joseph Quarto~ Removed Private Information, Phone Number ~ PTD

10 months ago

meditek10New Voice

asked in Got a Question?

Carbonite!

Carbonite has become a major irritation. Not only is it abominably slow but every time I’m diverted to it I’m questioned by an annoying security app only to find my password doesn’t work. I seem to have to generate a new one for each visit. Last time I visited I forgot my password I clicked on the resulting email and found myself logged in to my account!!!Why has Webroot put itself in the hands of these amateurs? Who are they anyway? Norton killed itself doing a similar thing when it hitched up with Symantec.

9 months ago

WenInSingFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

How to get assistance?

I purchased a package online 1 week ago. Have had problems from the get go. Opened a ticket almost immediately. No response whatsoever. Continued to ask questions in the same open ticket. Have asked 6 times. Yet ZERO response. Funnily enough, yesterday, received what looks like an automatic generated email asking me to review my recent purchase. Totally unsatisfactory and wish to get a complete refund as the the service is not only pathetic but the security package for 5 devices is only downloading to my computer as the mobile app is not even available in the country where I live. How to get a refund when the questions I’m asking are not even being answered? Consumer affairs? A very disgruntled customer. Singapore

8 months ago

angelfire52New Member

asked in Got a Question?

2 accounts

I brought a webrot online and paid for it on my credit card….(Deleted Keycode) PTDI got another webrot from Geek Quad… (Deleted Keycode) PTD The first one is the one that is active on my computer. I need refund back to my credit card for the one their.

10 months ago

aqilaCommunity Manager

published in Webroot® Universal Reporter

FAQs and Troubleshooting Guide Universal Reporter 1.3F.A.Q.

We have just put together a guide collecting and answering the most commonly asked questions for Universal Reporter 1.3: Webroot™ Universal Reporter Troubleshooting FAQs Help Categories:Setup & Installation Issues Report Templates & Scheduling When Reports Do Not Run File Location Information Outputs 1.Setup & Installation Issues Q. When I download the installation MSI package from the Webroot website and run it, it says that the same version is already installed and offers to uninstall or repair the installation. How do I get the latest version of the product?A. Browsers often cache downloaded files and images. This prevents getting the latest package.To ensure the latest package is used, it is recommended to clear the browser cache prior to downloading the latest version. This can be done by visiting the browser settings. Q. Is there important information I need to know regarding the installation of the product?A. The product is

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10 months ago

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