To Customer Support To Customer Support

Events
Leaderboard
Customer Support

📊 2023 OpenText Cybersecurity Threat Report

2 months ago

Home
Community overview
Product Help & Discussions

Product Help & Discussions

Questions About a Webroot Product? Start Here!

17374 Topics

Most views

Recently active Most replies Newest first

seancartyNew Voice

asked in Webroot Mobile Security for Android

Android phone: threat: Device Management com.mediatek.dm---unsuccessfull app removal. next step?

I need assistance. I've been running Webroot on my android phone for over a year and have never received a threat notification until today. Antivirus scan detects: Application Threat - Device Management - com.mediatek.dm. When I click on Webroot to remove this app, Webroot responds with: UNSUCCESSFULL.   Metro PCS is my mobil phone carrier. In the past couple weeks, MetroPCS updated their system app to include an update with  Data Maximizer. This app update is supposed to manage my music & video data transmission more efficiently to keep my 4G usage lower.   When I go into my phone's application menu and locate the app for  Device Management com.mediatek.dm, I have clicked on STOP; I'm not offered the choice to DISABLE. The Webroot scan continues to show the High Risk threat, when I run removal, it continues to respond:  Unsuccessfull. Webroot states that the threat is Trojan.    Perhaps, Webrrot is observing the MetroPCs performing Data Maximizer

7 years ago

PetrovicGold VIP

posted in Webroot® SecureAnywhere™ - Antivirus for PC Gamers

Unreal Engine 4.1 Brings Support For Next-Gen Consoles And More

Back at [url=http://www.ubergizmo.com/tags/gdc-2014]GDC 2014[/url] Epic Games demonstrated [url=http://www.ubergizmo.com/2014/03/unreal-engine-4-complete-access-for-19mo/]its new Unreal Engine 4 features[/url] as well as an entirely new business model. It is now a subscription based product. Anyone can access all UE4 engine, editors and source code for $19.99 per month. Today Epic Games released the first major update for Unreal Engine 4 since its public launch at the Game Developers Conference.   WIth today’s release all subscribers who are registered Xbox or PlayStation developers, as well as members of the ID@Xbox indie developer program, can get access to the engine’s complete source code for respective console platforms at no additional cost. Apart from adding support for both next-generation gaming consoles, [url=http://www.ubergizmo.com/2013/08/hands-on-ps4-review-playstation-4/]Sony PlayStation 4[/url]and the [url=http://www.ubergizmo.com

9 years ago

ladycat44

asked in Webroot® SecureAnywhere™ - Antivirus

what is my security code?

What is the security code?

6 years ago

diannedidi

asked in Webroot® SecureAnywhere™ - Antivirus

Does Webroot detect and remove malware?

Does Webroot detect and remove malware or do I need to purchase a seperate program to monitor malware? 

7 years ago

wtflmaoFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus for PC Gamers

Webroot would not install on windows 10, nothing happens when installer is double clicked

Hi,   I'm trying to install webroot, when I double click the installer, nothing happens. I've looked into the list of installed programs, and webroot is nowhere to be found, therefore there's nothing to uninstall.   I've tried the installer 9.0.19.43 downloaded from other threads and had no luck. My operating system is Windows 10.   Thank you

10 months ago

fktrysixFresh Face

asked in Webroot® Consumer/Business - for Macs

Can't install Webroot

Hi,   We've received a new 2017 Macbook (no touchbar) with Sierra installed. For some reason we can't get Webroot installed on it.    At first when we run the .dmg, it would open, activate and before it would run the automatic scan, it shuts down. No icon in the taskbar at the top is showing. Can't open the program itself. Only the service is running in the Activity panel. We can only remove the incomplete installation via Safe mode.    Tried to drag and drop the app into the Application folder and start the app, but that also doesn't work.    Enabled the Root user and tried to install it, but that gave us the same scenario as above.    Latest version of Webroot has been downloaded. 

5 years ago

OverpoweredFresh Face

asked in Webroot® SecureAnywhere™ - Complete

Can't uninstall Webroot (WRSVC gives access denied)

Today, Webroot CPU usage and memory spiked to 75 and 90 percent making my PC unusable. I rebooted and it got worse. I can only have 1 tab open in my browser at a time now or 1 app open. I tried everything to get rid of it and it’s only taking up more CPU and memory. Please help. Things I’ve tried:Uninstalling via Control Panel : this launches the uninstaller, but doesn't actually do anything.Running "C:\Program Files (x86)\Webroot\WRSA.exe" –uninstall: Same behavior as above.Running "C:\Program Files (x86)\Webroot\WRSA.exe" –uninstall in safe mode: This actually launched the install process asking for a valid key?Deleting "C:\Program Files (x86)\Webroot\" : says WRSA.exe is in use so it won't delete. Tried this in Safe Mode also.Killing WRSA.exe with Process Explorer AS ADMIN: access denied error.Terminating WRSA.exe with Process HackerRunning a Webroot uninstall script

1 year ago

CharlesIsWorkingNew Voice

posted in Webroot® Business Endpoint Protection

File, extensions, Folder Path Exclusions tutorial please

Hi guys, I am looking for resources on making exclusions for files, extensions, and folder paths please. We are implementing Global Shop Solutions here at work and they are requesting some exclusions/whitelisting.   Thanks!

3 years ago

ddoctorFresh Face

posted in Webroot® SecureAnywhere™ - Internet Security Plus

Using Windows 7 beyond MS support expiration in Jan 2020

Just wondering on this if it is possible with Webroot Secure Anywhere to continue using Win 7 safely or reasonably safely beyond the Microsoft support expiration date. Thanks Dave

3 years ago

TiffanyMiresNew Voice

posted in Webroot® SecureAnywhere™ - Internet Security Plus

High CPU usage on Windows 10

My boyfriend is having issues with Webroot taking up too much CPU usage while running a scan.   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/23139i88010BB2DBE8E737.jpg[/img]   Hes had problems ever since he upgraded to Windows 10 from 7 on his HP laptop. This screenshot is him running a scan. Hes been complaining of poor computer preformance and notes that it only happens when he has webroot running and it happens a lot while webroot is idle and not scanning.   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/23140i746811CC01CC6CBC.jpg[/img]   This what it looks like after he stopped a scan. He has to stop webroot from running at all to get any kind of computer preformance back.     Now me on the other hand, I still have not upgraded and I am using Windows 7 with no issues. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/23144i57AA70A4B8BCD915.png[/img] This is what Webroot looks for me while idle, alwa

7 years ago

christopher.thompsonNew Member

posted in Webroot® Business Endpoint Protection

Webroot SecureAnywhere removal from windows 10

Hello, I’m attempting to remove this software from our endpoints. The manual removal fails indicating it requires wsasme.msi, I do not have this file nor is it located on the endpoint.An attempt to remove them displays a missing msi file. further to this removal from WMIC errors out with “ ReturnValue = 1603;”

2 years ago

doolitelFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot keeps detecting the same threats over and over, getting of scanning and restarting. Ideas?

(empty)

9 years ago

gr8NRG

posted in Webroot® SecureAnywhere™ - Antivirus for PC Gamers

How do you unsubscribe from Webroot?

I've been trying to unsubscribe but there is no customer service to assist you.  How do I go about it?

6 years ago

copecl

asked in Webroot® SecureAnywhere™ - Antivirus

I can not use google chrome, webroot warning blocking use

a webroot warning poped up on coogle chrome. I x'ed out of the program. The webroot warning is still there blocking use of google chrome. Have signed out and restarted computer. Please advise or remove block.

2 years ago

pilotFresh Face

asked in Webroot Mobile for iOS

Have Webroot on my laptop. Can I add to my iPAD? Does it require a new subscription? Extra cost?

(empty)

8 years ago

Charmin118

posted in Webroot® SecureAnywhere™ - Antivirus

How do I install web root on my iPad I have the app installed

 I am having a problem installing web root on my iPad. I have downloaded the app and done but it told me to do but cannot find anywhere to add the device for protection. Is there anyone out there that knows how this can be done as the geek squad has been no help to me at all. 

6 years ago

lpd161New Member

posted in Webroot® SecureAnywhere™ - Antivirus

how do I reinstall webroot?

how do i reinstall webrot?  

1 year ago

michielhixFresh Face

posted in Webroot® SecureAnywhere™ - Complete

camera and photos are greyed out on my iphone 6

all but the files are greyed out in back up and sync on my iphone 6 works fine on my ipad  

7 years ago

kolson2

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Is there a simple way to temporarily disable everything?

The cloud backup system that I use will not install it's updates because webroot is interferring. I've disabled everything, but it's still not installing. Is there a simple way to disable everything temporarily?

4 years ago

nvsun

asked in Webroot® SecureAnywhere™ - Antivirus

simple solution to webroot popup at start up, remove the program fron computer

i will be romoving webroot from my computer. an un controled pop up is not acceptable  

7 years ago

Page 8 / 695

Badges

MajorHavochas earned the badge Product Help: Posted 100 comments!
Sean Bolashas earned the badge News: Posted 10 comments!
Petrovichas earned the badge Beta To The Max
TylerMhas earned the badge Have 50 answers marked as "solved"!
tasystemshas earned the badge Posted 100 comments!

Show all badges

Join the Conversation

Tweets by Webroot

Terms & Conditions

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Customer Support
Webroot.com
Blog
Status Page
Community Guidelines
Legal
Privacy
Cookie Preferences

We have recently updated our Privacy Policies. We encourage you to read the full terms here.