Product Help & Discussions
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I just purchased an HP AMD Ryzen 3, and along with it, Webroot internet security w/ antivirus protection. When I try to download the software, I'm prompted to switch out of S mode (which I won't be able to return to), or find a similar app in the store. How do I correctly download the software I purchased without messing up my brand new computer?
Some of our endusers (not all) are experiencing problem with the Webroot Web Threat Shield extension in Microsoft Edge (the new Chromium based version). They get a request to enter the keycode. That should not happen, as the environment is fully managed by us as MSP. Is this a known bug?
After a win 10 major upgrade, I can bring up the WSA dialog box but I can’t access any of the settings - like scheduling a scan. WSA isn’t listed in my list of apps. I can’t see it listed via the control panel program list. I can see the .exe in my Programs Folder but not in Programs (x86). I can’t find any way to unistall that .exe safely - I don’t want to just delete the file.I’ve had a service request in place since 7-27-22 with no reply. I put in another one asking for at least a recognition of my request on the 29th - I just read that will put me to the end of queue - bummer.Is there some problem with service that I got no response for 2 days?
Hello - I already had Webroot but bought a new computer that came with Webroot in a package of other stuff. The sales guy said to not worry about it and just cancel it (the package) after one year before the annual subscription fee kicked in. Great. a couple of months before the subscription (with Webroot) that came with the computer expired, I paid my “normal” Webroot annual subscription. Great. Then a couple of months later I cancelled the package that came with the computer. Great, except I started getting a pop-up that says my Webroot subscription is cancelled and I need to renew. Not-Great. I called tech support and explained. They said do not worry, your original annual subscription is still good, valid and working. Great, however, since then I am still getting pop-ups from Webroot saying my subscription is expired and I need to renew now. So, my very long-winded question is: how the heck to I get the damn pop-up from continuing to tell me that my subscription is expired when in
CZUR Scanner, the client software of Windows platform developed by our company, has a blue screen of death when running on the user's computer installed webroot SecureAnywhere, and the user sent the system dmp file. After my analysis with Windbg tool, I found that the crash was caused by an internal exception of Webroot.Please help me to analyze whether there are irregularities in our client software that will cause webroot to run abnormally?~Removed Link to software and SN please contact Webroot support and give it to them!~ 4: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************KERNEL_SECURITY_CHECK_FAILURE (139)A kernel componen
I just got a new laptop and I bought the webroot software online. I was sent an email with the key code and I set up my account. I tried to download the app and I am getting this error message “This app can not run on your PC” Can some please help me figure this out? I have used this before on other computers without a problem. Thank you
I have been using webroot for years and now suddenly I get a popup in the bottom right of the screen when I open any new page or even in my video game. It stays for a few seconds then slowly vanishes. it is NOT an information screen, it just shows a box of what webroot can do. It blocks needed info and I just don’t want to see it anymore. It started yesterday 7/13/22 I am on windows 10 if that makes any difference.
I opened a ticket 2 days ago and no one has responded. How long does it freakin take to get support?For the last 3 days when I try to connect to any VPN location I get IP ADDRESS: NOT DETECTED after about 20 seconds. I even uninstalled/reinstalled your crappy product. How do I get this fixed?
Hi folks, I’m unable to login into my Webroot account as I’ve forgotten both password and security code.I’ve requested a password reset link and I’m not getting any email with that.The email address I’ve used to request the password reset is the one associated with my Webroot account.What should I do?Thanks in advance.Miguel
Hi folks,I’m a new user here in the Forum and this is my first post / request for help.I’ve just purchased a renewal for my current Webroot subscription via the Webroot’s website, as I didn’t have auto-renewal option on. My current subscription will expire in 23 days (begin of august). I’m a Windows user (in case it matters). The key-code for my renewed subscription is the same as the one for my current subscription which is about to expire.With this in mind:. Will my current subscription automatically renew for another year and activate itself now that I’ve purchased a 1-year extension? . If the answer to the previous questions is yes, will the automatic renewal happen on the last day of the current subscription?. If the answer to . is no - no automatic renewal of the subscription - do I have to manually activate the renewal by logging into my account via the Webroot users account site ? Could use some guidance.Thanks in advance.Miguel
Renewing Webroot, I am told the fee is $39. Nowhere on the checkout page does it say this is USD. I am in Australia, so my card gets charged $59. To me this means one of two things. It’s either deceptive practice, as displaying the actual amount in the currency of the user would be a higher amount, which the company seemingly wants to avoid despite being the honest thing to do. Or, at the very least, it’s simply disrespectful. Is Webroot intended only for U.S. customers? If not, why not have the courtesy to display the amount in the user’s currency (as many respectful businesses do), or at least have the courtesy to state the currency of the displayed fee. Or do they think the whole world revolves around the U.S., and feel no need to think otherwise? I previously contacted support about this issue, and received a canned and completely inadequate response, so just to make things worse, the claims of good customer service are apparently empty claims.
All the information I’m finding online is telling me how to use the system optimizer, but I can’t find it in my program anywhere. I figure that’s probably because the version I bought doesn’t come with that feature, but I’m not sure and I don’t know how to check. Apparently it just disappeared for some people, too, which just makes me more confused 😅 I have version 126.96.36.199, and the line at the top of the window says CE 22.3, but I have no idea what either of those things mean or if they’re even relevant.Help?
I paid to continue my subscription for another year two days ago, but the program still says I only have 11 days left. Why? Support is a joke. The only way to get it is to reenter a support ticket I created five years ago, which means nobody will probably read it. Why? Most technical support requests from other companies result in an immediate canned response that they will contact me shortly. This doesn’t. Why? Every time i turn on the computer, Webroot wants to make a change to my hard drive. Whether I let it or not, it asks again and again. Why? If Webroot has this much trouble doing business, how can I trust them anymore to catch viruses? Long time user getting fed up.
Hello, Recently we have seen fileless malware come up on some endpoints. PowerShell is launching a script that loads a text file, that spawns a remote connection back to an attacker.I understand the Evasion Shield is supposed to detect this. Is there a way we can block PowerShell scripts with Webroot, or even better, where we can be alerted if a PowerShell script launches, or can we block it, etc? Thank you
Something unusual. Webroot CE 188.8.131.52I was shifting files around the other day and making image files for backups, when webroot suddenly lit up identifyiin multiole files which we had previously scanned with no problems and of specific interest all my internet zone domains were red flagged.Had to disable Webroot for the duration.I do use Spyware Blaster to add site restrictions?What was that?
My dad's had acct for years and passed away. I've been trying for 4 days to renew and get technical support. I'm completely computer illiterate. I've opened tickets and got no response. I found a phone # yesterday and spoke with someone claiming to be from Webroot. I gave them access to my computer and am supposed to speak with them again today. I have no idea if I got scammed and put multiple families at risk. Can someone please help!?
I am unable to get Webroot SecureAnywhere to stop running in Taskman and in services.msc. Access is denied when I choose Manual or Disable in services. Let me back up a bit by saying I had installed the trial then uninstalled after a week or so. It still starts up (WRCoreService and WRSkyClient). I have tried the Webroot removal tool which ran and stated it was removed. I even tried installing a new trial using a different email address and trial code, then uninstalled that. Same issue. There is nothing in Startup to indicate Webroot should be starting with Windows. I am unable to delete the WRCore program data folder. Access is denied.
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