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Stop with the popups "Sign up for My Account" and other popups. Just STOP.
Giving McAfee and other cancerous anti-virus a run for its money in terms of ANNOYING and OBNOXIOUSWho thought allow Webroot SecureAnywhere to send popups to their customers was a good idea? This is beyond annoying. I have never seen these sort of annoying popups until now this month and I’ve been subscribed since 2016. Stop asking us to sign up for “My Account” and stop asking us to accept your terms of service. How many times do I have to close these damn popups before I chargeback my credit card?
"Sign up for MyAccount
Webroot recently started showing me a popup at start up of Windows 10 containing the words: “Sign up for MyAccount.” I am already signed up! Yet this braindead program keeps showing me the popup. I am getting tired of clicking the little X. There should be some built-in interaction between the popup and the fact that I am already “signed up.” I have tried just about every suggestion on the internet. Apparently Webroot has gone out of their way to circumvent the normal Windows popup override system. HELP!
2 questions what is going on with Webroot?
2 questions 1st.? I had to update and sign into android phone app was this really webroot and did I get a new webroot app or something? 2nd ? I kept /keep getting a prompt to sing into webroot account on my desktop the prompt tells me to sign into my webroot account when I go to the account even via webroot I get to a place that is sign into webroot carbonite and I try to sign on there but cannot Is my webroot account still good
How do I get support from this broken and useless company?
I have used Webroot Secure Anywhere for almost 5 years. I paid for 3 computers and I was always very happy and renewed every year. Until now.Now, every time I turn on my computer a message pops up telling me to create a new “My Account”. So I tried. Several times. I cannot log into my account. It says “username or password is incorrect”. Well which is it? is it the username or the password? I am not a mind reader. You have to tell me what the problem is.So I try to reset my password -- and the nightmare begins. I cannot reset my password -- the email that they are supposed to send never arrives (have tried several times ... checked spam folder ... etc.). THE PASSWORD RESET EMAIL IS NEVER SENT!!!I submitted a ticket with support and 7 days ago they told me that they couldn’t help me online “for security reasons” and I had to call. So I called the phone number I was given. Several times. And every time I am on hold forever.I do not have unlimited time. I am not going to sit
Webroot Carbonite Popup - Not going away
Yes I have rebooted as the “help ticket” as suggested. Whenever I reboot my machine and I am fairly regular about that the pop up keeps coming up to sign up. I have and yet its still there. It doesn’t do this on my desktop only my laptop and will not go away unless I click it away. I will say that I created the account from my Desktop machine and the problem is on my laptop. It is very annoying and there should at least be an option to disable those sorts of things.
Hello! I bought a new laptop through BestBuy. With it, came 6 months of Webroot Antivirus. However, every time I try to activate it, it does not show up as an actual product. BestBuy couldn’t help me, so I decided to purchase Webroot on my own. However, when I tried to purchase WebRoot’s “Antivirus for gamers” using this link; Antivirus for PC Games Without Performance Impact | Webroot ; I was hit with a “cannot be processed” error which told me to try my purchase again. So I did. Again, same issue. However, my bank was charged for the original $29.99 cost. Why do I worry I am getting scammed while trying to buy a product promising to help me prevent scams? Please help me figure this out, as it is incredibly frustrating now having to wait for my claim with my bank to finish while still needing anti-virus software. I have been told WebRoot is the best, which is why I am here. But now I am having seconds thoughts.
I'm receiving the error... Information has not been verified yet
On my Samsung S22, after install, I’m receiving the below error message. Whatever I try, I cannot get to the login screen.New account created, I do not have any other security app installed, no ads blocker app, etc.Please advise.“Information has not been verified yet”
New Keycode WHY??
I have been a satisfied Webroot user since 2014.I renewed my subscription last year for another 3 years.But now every time I turn on my pc I get a popup:“Your New Keycode Has Been Activated” WHY?? WHAT IS GOING ON? How do I stop the popups?Is there a phone # for customer service?My old keycode from 2014 still shows when I bring up my desktop console.I have been unable to reach customer service.I did finally finally google “webroot customer support phone number”, but the number is for a scammer who told me the popup was evidence my router had been compromised and I should install UltraViewer on my PC so he could remote in and clean things up. (I hung up.)
Webroot displaying the UAC prompt on reboot
Webroot wants to make changes to windows at every boot of Windows 10. I have to click yes each time for Webroot to load. This is something new either from my update KB 5013887 or a change in Webroot code. Also, had another issue, but that is in a separate post after this update. Tries 3 times now and always get asked by Webroot to make changes, I don’t want to change my UAC settings because of this issue.
renewed subscription for android but keep getting request to update
get an note important update available from secureanywhere. I click on continueit takes me to get the new app, i click on that shows webroot mobile security. I select open, then get the option to uninstall old app. I select that and say ok to unistall app, it doesn’t do anything just sits there
How to add a New Product keycode on Management Console
Hi,I noticed few days ago, that the “ADD PRODUCT KEYCODE”, in my consumer management console has been removed, but in the help menu still showing the same procedure for the mentioned button 🙄!!!Any ideas how to add a new keycode in the same console?Thank you all in advance!
How to remove webroot reminder to install
Here’s the issue: I no longer use Webroot. I have a new provider. The reason you ask? In 2021 I paid for the Webroot protection through Best Buy. I went to the store and verified that fact. Every time I logged in on my desktop, I would see a reminder telling me I no longer had protection. I spoke to the Geek Squad and they wrote down a link for me to use. It didn’t work, so in 2022 I got a new provider. I uninstalled Webroot, but I still get reminders every day, sometimes more than one. I just want the reminders to stop. Any suggestions?Thank you for your time.Cheryl
Can webroot cause -- or allow -- an unwanted ocx8 file to be created in syswow64?
Occasionally an ocx8 file is created in syswow64 folder. When that happens a database program I use loses some functionality. I have to rename the unwanted ocx8 file and re-register the correct ocx8 file with the program that uses it. Support at the program I use says webroot may be causing this issue -- it only happens occasionally. Can webroot create files or somehow cause files to be created that I don’t need that mess up my database program’s functionality? I’ve used webroot for several years and this problem started a couple of years ago--only happens occasionally, however. I’m not really conversant in the inner workings of my computer--just need the programs to run without too much hassle. Thanks for any input.
*Secure Erase feature not working and/or erasing large files too quickly?
Hi everyone, I am trialing the most recent version of Webroot I S Complete and had a question about the Secure Erase feature. I noticed when I put it on 3 or even 7 (max # of overwrite) Webroot seems almost waaay too quick to shred the file. I noticed this especially on say files around 1gb in size (even video) If talking specifically about the max overwrite of 7 passes, is this normal for it to be so quick?? I’ve had a few other file shredders that I sometimes use too, and if I chose either 3 to 7 wipes they take significantly longer (maybe minute or two) Anyway, just wondering if anyone else has noticed this and if I need to put a support ticket in? Btw, here is a link that someone else brought this up longer ago for more details: Thanks all of you for being great help and take care today! Jeff 🙂
Unable to update android phone
I have Webroot Secure Anywhere installed on my Android phone (Samsung A30S). When I access the app, it tells me the current version is being retired and I need upgrade to Webroot Mobile Security. Offers a Keycode and a link to the app store. However, when I click on the link, it says "This item is not available in your country". I am in Spain and I tried a VPN to the UK and the USA, but still get the same report. Please can you help me with this?
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