Product Help & Discussions
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Authentication Code request on Login
I rarely “sign-in” to my.webrootanywhere.com, but attempted to do so today, after renewing my subscription. When entering my username/email and password, I am then asked to enter an “Authentication Code”. I cannot locate an “Authentication Code” anywhere. I have a “security code”, a “product keycode”, but I do not recall ever having an “Authentication Code”. As far as I recall, I never set up 2-factor-authentication (and if I did, I do not receive an email or text with a code after entering my username and password). Please advise as to how I might resolve this issue. Thank you.
Full Disk Access Problem
Webroot Secure AnyWhere ver. 22.214.171.124:1391 installed Web Filtering Package ver. 126.96.36.199 keeps cancelling my scans after I recently updated the program. I followed all the instructions when a window popped up saying to open system preferences, click full disk access in privacy tab an open up the application folder. I did all of the above multiple times to no avail. Anyone know how to fix this? I would be very grateful. Tried contacting webroot support several times but got no answer. Thanks wmausa ( Please do not post email as this leads to Spam) Edited by ssherjj
webroot wants to make changes to your computer ???
Hello Everyone. In the past few days when I Turn on my computer, I see the message indicating that webroot wants to make changes to your computer do you allow that ? It is the message from the user account from window 8.1 any help please ? Thank you
How to apply a newly purchased product key code to an existing keycode that is expiring soon?
My current subscription is about to expire, so I purchased a new copy. How do I apply (or add) the days on the new keycode to the existing one? I also want to do so without losing the 20 days I still have left on the existing subscription. Thanks
I have suspicious notifications popping up from "www.mp3juices.cc" I think this began when I was hunting some sound clips for a film project and must have downloaded something sketchy unawares. OOPS. Now I'm getting notifications with scantily clad women and also notes that say "System infected! Click here to clean up!" in various versions. Webroot has done its scan and finds nothing. However, it's obvious there is malware. What can I do? Do I need a different software to find this?
Google Search "Our systems have detected unusual traffic from your computer network......"
Hi All Haviing a very strange issue with some of our users when performing a search on [url=http://www.google.com.]www.google.com.[/url] When searching, users are randomly getting the following error message. "Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot" We dont think this is an issue with our network as when we switch off webroot we no longer get the error message. Anyone have any idea? Go easy on me i am a noob. James.
Is it safe to download free Wondershare video converter software? Viruses? Downsides?
Is it safe to download free Wondershare video converter software? Viruses? Downsides? I don't know how to know if any particular free sw is safe. Is there a way to download and use Webroot as I do so to ensure contained?
I can't seem to completely uninstall Webroot. It keeps have a window pop up to reinstall.
I need to unitstall Webroot for a short time. I have Windows 10. After uninstalling, I keep getting a popup wanting me to enter my KeyCode and reinstall. It is very annoying. How do I stop that?
Uninstalling Webroot SecureAnywhere from Windows 10
Hi, I am trying to uninstall Webroot SecureAnywhere from my pc running Windows 10. I have tried going to Uninstall programs in Control Panel. I can see that Webroot SecureAnywhere is in the list, I clicked uninstall but nothing happens. Please help. Thanks.
Can uninstall or reinstall webroot
I'm trying to uninstall webroot and reinstall it on my mac. I went to finder and deleted the app but it won't go away. I tried to reboot into safe mode but it hung. I reset the SMC and PRAM and tried again but it didn't work. Then I downloaded webroot again and tried to install. Double clicking on the installer does nothing. Any suggestions? This is urgent. Thanks!
How to fully remove Webroot?
Webroots ironically named "anti"virus software has messed up my computer so bad that I just need to get rid of it. Everything started freezing and crashing the day I downloaded it; now that it is uninstalled the freezing and crashing is gone (literally the second I uninstalled it) but it won't let me install any other antivirus software (like AVG). Clearly the software has embedded a file somewhere that is disabling my ability to download other antivirus software. Where is this file and how do I remove it?
How do I Enable/Disable Webroot Filtering Extensions in Endpoints?Knowledge Base
[b]This solution addresses Webroot SecureAnywhere Business - Endpoint Protection.[/b] [h2]Question[/h2]How do I Enable/Disable Webroot Filtering Extensions in Endpoints? [h2]Answer[/h2][u][b]Internet Explorer[/b][/u] With the release of Webroot PC agent version 9.0.3 and the Web Filter version 1.2, the Web Filtering browser extension for Internet Explorer is now installed automatically, without prompting. In addition, the extension cannot be removed from the browser directly but can be removed via the Webroot PC agent user interface. Follow these steps to disable the extension in Internet Explorer. [list=1] [*]Close all open instances of Internet Explorer [*]Open the Webroot SecureAnywhere PC agent interface [*]On the Main screen, click the [b]Advanced Settings[/b] button in upper right corner [*]Select [b]Firewall / Web Shield[/b] from the left hand column. [*]Uncheck the box for [b]Activate browser extension[/b]s. [*]If the Captcha feature is enabled, enter the requested Captcha and
An active internet connection is required to check for update
Hi, When I click refresh configuration, I get: an active internet connection is required to check for update. When I look in the secure anywhere portal, I can see that my system was seen last in december. When I create a ticket, support asks me to run wsalogs.exe, which fails uploading the resulting file to the ftp server .. because I have no internet connection When I mail the file .. the file is too big for the mail server. I'm getting a bit annoyed by all this My system is almost always connected to the internet. IE, Firefox, Chrome .. and a bunch of other applications that need the internet are all working fine. I cannot uninstall webroot, it needs to be done in the SecureAnywhere portal, but it doesn't see my system anymore. Running wrsa -uninstall, tells me "SecuryAnywhere is currently managed by the Web Console and all changes need to be applied centrally. Please refer to the SecureAnywhere documentation for further inform
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