Unanswered questions

531 Topics

ZiggyStardust32 New Voice

So has the demise of Webroot started already?

Question

Where did the Business Endpoint Protection forum go? Is this the beginning of the end? The product was absolutely filled with bugs and errors. It was obvious support wasn’t doing anything about the problem. Does anyone have any idea if OpenText was going to fix things or should we all start looking...

Product Help & Discussions / Webroot® Business Endpoint Protection

JonnyArowell New Member

duplicated agents/hostnames that increases the licenses used?

Question

Is there anyone that has problems with duplicated hostnames/agents in your customer sites? I have to frequently check all my sites for agents that has been duplicated and therefore breaks the licensing seats. it should be fixed because this is a problem but for now i can manage if i could get a be...

Product Help & Discussions / Webroot® Business Endpoint Protection

Rapono New Member

Got an offer for $10 off my subscription renewal, is this and the emial it's from legit?

Question

Got an email saying that if I renew my subscription early, I can get $10 off. I noticed the icon of the tab is different from the official site when i pressed the link. I haven’t put in my information yet, as I’m worried. So do you guys have an easy checkout page, and is Webroot@service-webroot.com ...

Product Help & Discussions / Got a Question?

webworker New Member

TBC

Question

"Please tell me about a crypto coin called 'The Billion Coin (TBC).It is a peer to peer coin with a growth rate of 2-5%,and has not gone Public or has an exchanger as yet ?"

Welcome / Tech Talk

RLC4702 New Member

Problem downloading to Windows 10 S mode

Question

How do I download to Windows 10 in S mode?

Product Help & Discussions / Webroot® SecureAnywhere™ - Internet Security Plus

ScottMiller New Member

Webroot console won't accept authentication and I KNOW that it's right

Question

I am trying to log into the webroot console to manage my license. My login is correct. My password is correct. It asks me for the authentication code (it simply says “enter authentication code” so I enter the entire code I created.) I get an error message that says “Invalid Authentication Code” I ha...

Product Help & Discussions / Webroot® SecureAnywhere™ - Internet Security Plus

pr2237 New Member

Quicken Cloud security

Question

I’ve recently connected my Fidelity Investment accounts to Quicken and have some concerns about security of my info. Any comments.

Welcome / Security Industry News

dlw73078 New Member

Captcha Problems

Question

Why am I having to enter a captcha for every site I visit? Even when I am on the site and I click on a site link I have to do it again. It is time consuming and a nuisance. Any ideas how to fix this?

Welcome / Tech Talk

dbeck027 New Member

No link to use the Password Manager

Question

I’ve had Webroot for several years, but I haven’t used the password manager before. On the webroot main page, there’s no option or link to start using the password manager. I tried creating an account to have the numerical code to use for the password manager, but it doesn’t work with this year’s k...

Product Help & Discussions / Webroot® SecureAnywhere™ - Internet Security Plus

happy New Voice

Console corrupted, no help from WR messaging support, telephone support useless

Question

Console is corrupted with devices long gone with expired keycodes but showing status as “protected”. Online WR messaging support is no help and says I need to voice call. On voice call the robo-system says the wait time is estimated at FIFTY MINUTES (yes 50, not 15)!!!!!!!! Totally useless and inade...

Welcome / Tech Talk

Magnolia New Member

Trial Version Keycode

Question

I renewed my trial version for 5 devices 1 year subscription and works perfectly well just recently. But I have a problem installing it to my other device with a pop-up error “The keycode you entered is for a Webroot SecureAnywhere trial and can’t be used to reactivate the full product. Please help....

Welcome / Community 101

dbeck027 New Member

Cannot send support ticket due to cookies?

Question

I can’t send a support ticket. It says I’ve submitted a ticket before and asks me login again. The message to accept cookies is there and I accept, but it keeps reloading the password page and keeps asking me to accept cookies, which I do everytime. I’ve cleared my cache and cookies in Chrome then o...

Product Help & Discussions / Got a Question?

Jaxx Popular Voice

Unable to get/send emails on my laptop when connected to Webroot WiFi Security

Question

I’ve had WR WiFi Security for a while, but only in the last 2 weeks or so have I actively been using it. I’m finding that I get my emails sporadically or not at all and when I send an email - it is getting hung up. I have to disconnect from the WR WiF Security in order to successfully send the emai...

Product Help & Discussions / Webroot® WiFi Security

schmidt729 New Member

Cannot send Mail when wifi security is enabled

Question

Hi there, I am unable to send an email from the MAC app on OS Catalina. As soon as I disable to Wifi security it sends the email. I travel a lot for work and like to have the Wifi security enabled at all time. Is there a workaround or setting I need to change for this? Thank you

Product Help & Discussions / Webroot® WiFi Security

thecowps New Member

not able to log when in certain websites, is Webroot causing this?

Question

two specific websites we use come up, but when trying to log in clock spins forever and we never get logged in. Easy to log in on Ipad, however

Product Help & Discussions / Got a Question?

Fiorella lenzi New Member

licenza

Question

"scusate una domanda : ho acquistato una licenza di premier di webroot, per il mio tablet Android. oltre al mio tablet, su quanti apperecchi account lo posso installare ?"

Product Help & Discussions / Webroot Mobile Security for Android

krambriw New Member

Mac Catalina - Threats detected...but no items found

Question

As mentioned in topic, see screenshots below macOS Catalina version 10.15.2

Product Help & Discussions / Webroot® SecureAnywhere™ - for Macs

caabear131 New Member

Blue screen saying computer is blocked for last 2 mornings, isn't Webroot catching this bug?

Question

Virus??I get a blue screen saying my computer is blocked and an alert, isn’t Webroot catching this and what to do?

Welcome / Tech Talk

MohammadEid New Voice

Is there any chance to add new shields or modules?

Question

Hi, I have Webroot as home and as MSP for clients, but have some missed features which force me to use other solution alongside Webroot, such as email attachment scan (for those clients has no scan software at email server, also those emails isn’t detected by ClamAV which installed on Email Server)...

Product Help & Discussions / Got a Question?

CowgirlET New Member

malware missed

Question

My USB backup ddrive was infected. How did that get past my Webroot protection?

Product Help & Discussions / Webroot® SecureAnywhere™ - Antivirus

lherena

Redownloading Webroot

Question

Basically, I did not update my mac because of the issues with Webroot and Catalina until the new update for Webroot was released. When I updated my mac, I followed the instructions and gave Webroot full disk access, but was never given the prompt to install the extension or change the system prefere...

Product Help & Discussions / Webroot® SecureAnywhere™ - for Macs

jayfromthebx New Member

Frustrated

Question

I’ve had this for about 4 months and for about 3.5 months it’s been giving me this message: “WSDaemon” can’t be opened because Apple cannot check it for malicious software.

Welcome / Community 101

Maddog78 New Member

PCI DSS Requirement 10.7

Question

Hi, We are in the middle of a PCI compliance audit and I have been asked to answer this question "Are all anti-virus mechanisms generating audit logs, and are logs retained in accordance with PCI DSS Requirement 10.7" Does anyone know how to address this when webroot is being used?

Product Help & Discussions / Webroot® SecureAnywhere™ - Antivirus

dandevine2 New Member

access to echolink app

Question

Welcome / Tech Talk

MohammadEid New Voice

Can't fin threat found after full scanning

Question

Hi, I’ve o full scan for my device and after it has been finished It became red and 46 threats removed at home, but I in’t find them in quarantine or anywhere, what I have to do now after full scan? .. I want to check if these threats are false-positive or something I want .

Product Help & Discussions / Got a Question?

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