Accepted/In Progress

Agent Not Checked In Report/Alarm

  • 8 August 2018
  • 6 replies

Userlevel 3
We'd like to create a report/alarm where we can view all endpoints that haven't checked in recently. We're thinking 2-3 weeks is the right threshold. We've had issues where Webroot "breaks" or stops reporting in, but the PC is still in use. We would like to monitor for these use cases. 
I see one request from 2013, did anything ever come of this?

6 replies

YES! We need a feature like this too!!
Let's do it Webroot!!
Userlevel 4
Badge +8
Thank you for the suggestion. In fact, we have been looking into this functionality. It's in the backlog!
Userlevel 6
Badge +24
As our compan and our webroot deployment grows, I'm finding this to be a necessity.  I do not have the time to dedicate at digging through sites & agents and simply would like an alert for when an agent hasn't been seen.  This ties into the other suggestion regarding the removal of agents from the console after a certain period of inactivity.  Agent management continues to be a pain point, especially as the total count increases - alerting and automation around this is something that would help me out.  Again, if any rules for inactivity and taking an action (deactivate/remove) can be built into the Webroot SecureAnywere with Unity plugin for Automate can be achieved - that would really be a huge win!
Userlevel 2
I also really need this function. When will it appear?
Is anything not in the backlog, because I have checked a lot of threads here and all seem to be in a "backlog"

How long is this backlog? We’ve been asking for it for years and the last post in this thread is 2 years ago. STILL NO REPORTS? Not even with the universal reporter are we able to pull this data for all our sites in one report.