Accepted/In Progress

Alert for "not seen recently"

  • 11 April 2019
  • 6 replies
  • 132 views
Votes
R
Rank
Userlevel 2
I use Datto RMM along with Webroot. I found that when a device has been decommissioned or reloaded my engineers do not deactivate the Webroot license which results in unnecessary license cost. I would like the ability to be able to receive an alert for all devices that have "not been seen recently". This way I can have it send the email alert to my helpdesk which will create a ticket within Autotask which will force my engineers to resolve the issue therefore saving me unnecessary license cost.

6 replies

NicCrockett
Rank
Userlevel 7
Badge +28
I've submitted a similar request for the same type of alert. It wouldn't hurt if we were voting on the same feature request so that Webroot knows users like us need these. Here's a link to the feature request if you want to vote on it. I voted on yours just in case.

https://community.webroot.com/submit-a-business-feature-request-30/endpoint-not-scanning-alert-336593
NicCrockett | NicCrockett.me
R
Rank
Userlevel 2
Thanks Nic. I have voted on it accordingly. I have an NFR license of Avast and I just received an alert that one of my pc's has not been seen for more than 14 days. Avast is not as advanced as Webroot but it has this alert straight out of the box which makes this a very basic and obvious feature so I cant see why Webroot cannot see the need.
NicCrockett
Rank
Userlevel 7
Badge +28
Thanks @rdocrat! I agree with you completely that this is a basic feature that should already be there. Let's hope that they get it added soon.
NicCrockett | NicCrockett.me
BruceR
Userlevel 4
Badge +8
Hi thanks a lot for your suggestion. The not seen recently alert is something that we have in the backlog for a future release so please look out for updates on when this new alert will be available. Kind regards Bruce
G
Rank

@BruceR, please shake this up a little and move it up the list. Getting pressure from clients because we cannot possibly keep up with all of the devices we manage manually. We need some automated alerts we can create for this. I am also a Datto/RMM MSP.

The way this is now, it would take someone running the management console full time to keep track of or remove clients that are no longer functioning, replaced, etc., and like it was mentioned, customers are getting charged for licenses they no longer use!

Not sure if you have seen this happen before, but we just had a client that for some reason had over 30 devices in their realm that stopped reporting or connecting to your servers over the past few months (not all of the devices) on the same network. When this happens, the CPU usage goes up dramatically on the workstations with the WR agent trying to phone home., which causes other issues like programs freezing and webpages loading extremely slow. just to name a couple. 

 

 

TripleHelix
Rank
Userlevel 7
Badge +59

Hello @GaryB1212  Bruce is not with Webroot anymore so it’s best to contact Business support and let them know! https://mysupport.webrootanywhere.com/supportwelcome.aspx

Or

CALL US
1-866-254-8400

 

Thanks,

Daniel - Mask Up! Social Distance! Sanitize Hands! Stay Home! - Windows 10 Pro x64 for Workstations 20H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 10.

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