This has been an issue for many years. We finally have the hostnames updating in the console for endpoints/machines that have been renamed, however, it takes 24-48 hours for the change to take place in the console; sometimes I believe some have taken longer and/or have not updated at all.
I've been in touch with Support. I know that you can create "friendly" names for endpoints/machines, but this is not what we want. We frequently replace machines and the replacement machines are almost always called the same name, which makes it difficult to distinguish machines in the console, especially when they are the same OS. Yes, we have other columns set up so we CAN figure out which machine is which, it's just not ideal, and we shouldn't have to put that much effort into it.
Please work on improving this time in the future. Ideally, the hostname should update in the console when we do a 'Refresh configuration' on the machine and/or when the machine checks for updates. I was told that it takes 24-48 hours currently because it is "passively" updated on Webroot's end... could we get it changed from being "passively" updated to "actively" updated?