I have never really been unhappy with webroot until I got this response, Do I really have to request a new feature to actually show me where the virus was detected?
Take a terminal server with 20-60 users on it, All that webroot provides is %appdata%somevirus.exe with no indication under which profile it was detected. I'm just blown away that I have even request this basic piece of information as a new feature. Webroot should at the very least report the username but even better would be the path of the user such as \servershareJDoeAppData .
Thank you for contacting Webroot. The paths are normalized or short hand path names, so for example %cache% could equal c:usersxxxxxxxxxxxappdatalocalmicrosoftwindows emporary internet filescontent.ie5iu5420v7
We normalize common paths to reduce bandwidth in communicating with the cloud and increase the speed of our Cloud based database. This is similar to the inbuilt Windows environment variables such as %AppData%.
I agree that non normalized paths would be of greater use to the end customer. I suggest you enter this issue as a feature request on our community so that we can gauge its popularity and gather a development priority for it.
Please post your idea on the Webroot Community Feature Requests page. The Webroot Community Feature Requests page is an online forum where you can vote on and discuss ideas. Ideas submitted on the Webroot Community will be reviewed by our Development team, and considerations such as the number of votes, practicality, and feasibility of implementation will be taken into account when planning future releases.