How to create new administrator accounts for the Webroot management console

  • 7 September 2018
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How to create new administrator accounts for the Webroot management console
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You can add new administrator accounts to the Webroot management console and grant them access to manage all or selected sites.

To be able to add new admins, the admin account used must have the Account Type set to GSM Super Admin.

To add a new administrator account to the Webroot management console:


1. Log into the Webroot management console.

2. Click the Admins tab.

3. At the top of the screen, click the Add button to display the Create Admin page.


4. In the Create Admin page under the Details tab, provide information for:
  • Email address – will be the login for the new admin account
  • First Name
  • Last Name
  • Phone – Phone number
  • Time Zone – select from drop-down menu displayed after entering nearest major city
  • Account Type:
>>GSM Super Admin - can access all sites and add/remove/edit admins
>>GSM Limited Admin - can only view sites
>>Site Admin Only (No GSM Access) - Can view the site to which they've been given view permissions



5. In the Create Admin page under the Site Permissions tab, configure the site permissions for the new admin.
  • By clicking the button at the top of the column, you can grant that access type for all the existing sites.


6. Once the details and site permissions have been configured, click the Add button to create the new admin.

7. The registration process must be completed before the new account can access the console. The new admin account will be sent an email with instructions on how to complete registration.

If an admin account fails to complete registration, it will be displayed with a yellow triangle next to it in the Admins page. You can resend the confirmation email by clicking the Resend Confirmation Email button.



For more information regarding administrator accounts, please see the User Guide.

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