cancel
Showing results for 
Search instead for 
Did you mean: 
Community Guide

Version 9.0.23.32 having issues with file shares -Recommend not updating

We have found after some deployments of the newest version that a percentage of clients are having issues with files on Windows file shares.  With some clients, Excel spreadsheets are showing as blank upon opening.  In our case, every time Webroot is closed, the file share issues go away.

 

We have an open case with Webroot.  They have told us this issue was discovered and known (as of this time, it is still not posted on the forum's "Known Issues"), but we received conflicting reports;  some techs knew the issue, but other people higher up at that point did not.  This pointed to us for a real need for communication within Webroot, as it seems like the left hand may not know what the right hand is doing.

 

At this time, I would actively discourage any MSP or large business client from updating past 9.0.21.18.  In fact, my topic is also a request:  I need the MSI file from 9.0.21.18 so we may roll back our clients, and more importantly, I need to find out how I can download specific versions of the installer MSI at any given time I need them, so if we experience an issue, we may roll back.  This would prevent opening a support ticket if I had direct access to multiple recent versions of the client.


We are SysAdmins.
We walk in the wiring closets no others will enter.
We stand on the bridge, and no malware may pass.
We engage in tech support, we do not retreat.
We live for the LAN. We die for the LAN.

5 REPLIES
Frequent Voice

Re: Version 9.0.23.32 having issues with file shares -Recommend not updating

THANK YOU for reporting this!

 

Sorry to hear that you are having to deal with this issue.

 

We have turned off auto updating on all servers due to issues in the past.

 

I just went and turned off all updating on all endpoints till this issue is resolved.

 

I would like to know the informtaiton you are requesting as well.

 

Thanks,

Jeff

Product Manager

Re: Version 9.0.23.32 having issues with file shares -Recommend not updating

Hello,

v9.0.23.32 only went to a limited number of devices.  We're now rolling out 9.0.23.34 to those devices which will remove the issue with slow access to files on network storage.  

 

A final resolution will be in a later version of WSA whiich is due out late Oct / early Nov.

 

 

Regards

 

Jonathan 

Senior PM

WSA for Business

 

Community Guide

Re: Version 9.0.23.32 having issues with file shares -Recommend not updating


@JGiffard wrote:

Hello,

v9.0.23.32 only went to a limited number of devices.  We're now rolling out 9.0.23.34 to those devices which will remove the issue with slow access to files on network storage.  

 

A final resolution will be in a later version of WSA whiich is due out late Oct / early Nov.

 

 

Regards

 

Jonathan 

Senior PM

WSA for Business

 


Jonathan,

 

Requested for everyone else as well - can you provide links for the MSI and EXE downloads for the Business version?

 

I prefer to keep our clients off automatic update policies, so systems with 9.0.21.18 stay that way, and I only upgrade systems with 9.0.23.32 for the moment.

 

Thank you for your assistance.


We are SysAdmins.
We walk in the wiring closets no others will enter.
We stand on the bridge, and no malware may pass.
We engage in tech support, we do not retreat.
We live for the LAN. We die for the LAN.

Product Manager

Re: Version 9.0.23.32 having issues with file shares -Recommend not updating

Highlighted
Community Guide

Re: Version 9.0.23.32 having issues with file shares -Recommend not updating

@JGiffard ,

 

I need to commend Webroot specifically for getting this fix out, perhaps more rapidly than I've ever seen a previous response.  It is appreciated.


We are SysAdmins.
We walk in the wiring closets no others will enter.
We stand on the bridge, and no malware may pass.
We engage in tech support, we do not retreat.
We live for the LAN. We die for the LAN.