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Webroot Mac agent showing orange, says some features disabled

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Webroot Mac agent showing orange, says some features disabled

One of our internal Macs is showing the Webroot icon in gray with the exclamation point in the menu bar.  In opening it, I have found it says that some important security features are disabled.  Of course, I cannot tell what they are because the system is managed by policy from the GSM console, so when I click, it doesn't let me look at what might be off.  As far as I can see, the shields are on, and we are using an internal policy that uses fairly common settings on the Mac side.  Is it possible to find out what settings would definitively cause a system to report like this if they are off?

 

Thanks for any assistance.


We are SysAdmins.
We walk in the wiring closets no others will enter.
We stand on the bridge, and no malware may pass.
We engage in tech support, we do not retreat.
We live for the LAN. We die for the LAN.

1 REPLY
Administrator

Re: Webroot Mac agent showing orange, says some features disabled

Hi @DTMT, this issue is usually caused by an Apple limitation which Webroot has to abide by. Our support team would be happy to look into it further and explain the details if you would like to call (1-866-254-8400) or submit a ticket


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Anna - Webroot Sr. Advocate Programs Manager